Senior IT Support Engineer at Acturis | London

At Acturis, our culture is driven by innovation, a fundamental aspect of our identity. Established in 2000 by co-founder Theo Duchen and former McKinsey partner David McDonald, we set out to revolutionize insurance technology. From our humble beginnings in a garden shed, Acturis has evolved into a global leader in SaaS solutions, fundamentally transforming the insurance landscape.Today, over 100,000 users across more than 40 countries depend on our platform to manage and grow their businesses. By collaborating closely with brokers, insurers, and MGAs, we are continuously shaping the future of insurance in both personal and commercial sectors.As a recognized Great Place to Work® 2026, Acturis combines the agility of a startup with the reliability of an established industry leader. Join a team where your expertise is cherished, ideas are swiftly acted upon, and your contributions make a meaningful impact from day one. As an EcoVadis Committed rated organization, we prioritize sustainable and responsible operations to create long-term value.Key Responsibilities:Contribute to one of five teams focused on delivering core Acturis System development, customer web solutions, or insurance product implementations, ensuring clients maximize the benefits of our configurable Acturis System.Design and develop high-quality software solutions, converting client requirements into detailed specifications and managing complex builds through to completion.Address challenging technical issues, enhance the Acturis System continuously, and support sales activities through proposals, presentations, and technical demonstrations.We provide structured development opportunities, clear career progression, and genuine ownership—be it through leading projects, influencing strategy, or mentoring colleagues. You will thrive in a collaborative environment that promotes rapid advancement for high performers.What You Can Expect:A transparent career progression framework, regular feedback, and annual performance evaluations.Opportunities to lead cross-functional initiatives, shape product direction, and contribute to the development of junior team members.Comprehensive onboarding, continuous professional development, and access to industry-recognized training.

At Acturis, innovation is not just a component of our culture; it is ingrained in our very essence.Our journey began in 2000 in the humble garden shed of our co-founder, Theo Duchen, who, alongside former McKinsey partner David McDonald, embarked on a mission to revolutionize insurance technology. What started as an ambitious startup has flourished into a global SaaS leader, earning the trust of the industry.Today, more than 100,000 users across over 40 countries depend on the Acturis platform. By collaborating closely with brokers, insurers, and MGAs, we continuously shape the market and set new benchmarks across both personal and commercial lines.Acturis takes pride in being recognized as a Great Place to Work® 2026 and maintaining a collaborative, innovative, startup-like culture even as we expand globally. With over 90% of our hires stemming from graduate backgrounds, we provide an environment where early-career talent can flourish. As an EcoVadis Committed-rated organization, we are dedicated to generating long-term value while operating sustainably and responsibly. Your daily responsibilities will include:Designing and implementing enhancements to the Acturis System or customer-facing web solutions.Translating complex client requirements into clear, precise technical specifications.Logically addressing technical challenges and supporting sales teams with demonstrations and solution insights.We provide mentorship from day one, a defined career progression path, and genuine responsibility from the outset, fostering an environment where graduates can grow rapidly and make a significant impact. What you can anticipate:A transparent career structure with regular feedback and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior team members.Comprehensive onboarding, industry-recognized training, and sponsored specialist courses as you advance.

At Acturis, innovation is not just a part of our culture; it is embedded in our DNA. Founded in 2000 in the modest garden shed of our co-founder, Theo Duchen, alongside former McKinsey partner David McDonald, we embarked on a mission to transform insurance technology. What began as a daring startup has evolved into a global SaaS leader, earning the trust of the industry.Today, over 100,000 users across more than 40 countries depend on the Acturis platform. By collaborating closely with brokers, insurers, and MGAs, we continuously influence the market and set new benchmarks in both personal and commercial lines.Acturis is proud to be recognized as a Great Place to Work® 2026, maintaining a collaborative, innovative, startup-style culture, even as we expand globally. With over 90% of our hires originating from graduate backgrounds, this is an ideal environment for early-career talent to flourish. Additionally, as an EcoVadis Committed-rated organization, we strive to create long-term value by operating sustainably and responsibly.Your daily responsibilities will include:Resolving system and user issues while providing guidance to customers on platform functionality.Assisting clients in configuring the platform to suit their requirements and testing new software releases.Engaging directly with customers—both onsite and remotely—to analyze their needs and identify opportunities for improvement.Acturis offers a clear path for career advancement, structured training, and early responsibilities, equipping you with the tools necessary for professional growth.What you can expect:A transparent career structure, regular feedback, and three formal performance reviews each year.Chances to lead projects, manage resources, and mentor junior team members.Comprehensive onboarding, industry-recognized training, and funded specialist courses as you progress.

Join Acturis Ltd. as a Technical Support Analyst during your placement year! This role is perfect for students looking to gain hands-on experience in technical support within a dynamic team in London. You will be responsible for assisting clients with technical issues, troubleshooting software problems, and providing exceptional customer service.

At Acturis, innovation is not just part of our culture; it is integral to our DNA.Established in 2000, in the garden shed of our co-founder, Theo Duchen, alongside former McKinsey partner David McDonald, we embarked on a mission to transform insurance technology. What began as an audacious start-up concept has evolved into a globally recognized SaaS leader trusted within the industry.Today, our platform serves over 100,000 users across more than 40 countries. By collaborating closely with brokers, insurers, and MGAs, we continue to innovate and set new benchmarks in both personal and commercial lines of insurance.We are honored to be recognized as a Great Place to Work® 2026, and we proudly maintain a collaborative, innovative, start-up style culture as we expand on a global scale. With over 90% of our hires coming from graduate backgrounds, we provide an ideal environment for early-career talent to flourish. As an EcoVadis Committed-rated organization, we are dedicated to creating long-term value through sustainable and responsible practices.Your Role:Resolve system and user issues while providing clients with guidance on functionality.Assist clients in configuring the platform to suit their specific needs and test new software releases.Engage directly with customers, both onsite and remotely, to analyze their requirements and pinpoint opportunities for enhancement.Acturis offers clear career progression, structured training, and the chance to take on significant responsibilities, equipping you with all the tools necessary for personal and professional growth.What You Can Expect:A transparent career path, regular feedback, and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior team members.Comprehensive onboarding, industry-recognized training, and funding for specialized courses as you advance.

At Acturis, innovation is deeply embedded in our culture and is reflected in everything we do. Our journey began in 2000, when our co-founder, Theo Duchen, along with former McKinsey partner David McDonald, embarked on a mission to revolutionize insurance technology. What started from humble beginnings has now evolved into a global SaaS leader trusted by the industry.Today, our platform is utilized by over 100,000 users across more than 40 countries. By collaborating closely with brokers, insurers, and MGAs, we are continuously shaping the market and setting new benchmarks in both personal and commercial lines of insurance.Acturis is honored to be recognized as a Great Place to Work® 2026, maintaining a collaborative and innovative culture reminiscent of a start-up, even as we expand globally. With over 90% of our hires coming from graduate backgrounds, we offer a thriving environment for early-career talent. As an EcoVadis Committed-rated organization, we are dedicated to creating long-term value through sustainable and responsible practices.Your responsibilities will include:Resolving system and user-related issues while guiding customers on platform functionalities.Assisting clients in configuring the platform to suit their requirements and testing new software releases.Engaging directly with customers—both onsite and remotely—to assess their needs and identify areas for improvement.At Acturis, we provide a clear career progression path, structured training, and early responsibilities that equip you to grow and succeed.In this role, you can expect:A transparent career framework with regular feedback and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior colleagues.Comprehensive onboarding, industry-recognized training, and funded specialized courses as you advance.

At Acturis, innovation is woven into the very fabric of our culture. Since our inception in 2000, founded by Theo Duchen and David McDonald, we have been revolutionizing insurance technology from our humble beginnings in a garden shed. Today, Acturis stands as a global SaaS leader, transforming the insurance landscape.With over 100,000 users across more than 40 countries, our platform is the backbone for brokers, insurers, and MGAs, allowing them to thrive in both personal and commercial insurance sectors.Recognized as a Great Place to Work® 2026, we blend the agility of a startup with the reliability of an industry titan. Join a team where your expertise is valued, your ideas are implemented swiftly, and your impact is felt from day one. As an EcoVadis Committed rated organization, we prioritize sustainable and responsible operations, creating long-term value.Your Responsibilities:• Oversee a diverse portfolio of customers, managing new and existing contracts while serving as their primary contact through various communication channels. • Encourage adoption of new services and system modules, aiding clients in maximizing the benefits of the Acturis platform while troubleshooting user issues and exploring avenues for enhanced engagement. • Organize webinars and in-person events, collaborate with internal teams on new releases, and continuously enhance your knowledge to become an Acturis Expert.What You Can Expect:• A transparent career progression framework, regular feedback, and annual performance evaluations. • Opportunities to spearhead cross-functional initiatives, shape customer strategies, and mentor junior colleagues. • Comprehensive onboarding, continuous professional development, and access to industry-recognized training resources.

At Acturis, innovation is not merely a part of our culture; it is embedded in our DNA.Our journey commenced in 2000 within the garden shed of our co-founder, Theo Duchen, who, alongside former McKinsey partner David McDonald, aimed to revolutionize insurance technology. From these humble beginnings, Acturis has evolved into a globally recognized SaaS leader, transforming the insurance industry.Today, more than 100,000 users across 40+ countries depend on our platform to operate and expand their businesses. By fostering close partnerships with brokers, insurers, and MGAs, we are continually redefining modern insurance for both personal and commercial lines.Celebrated as a Great Place to Work® 2026, Acturis blends the nimbleness and innovative spirit of a start-up with the scale and reliability of an industry leader. You will become part of a team that values expertise, encourages rapid idea implementation, and allows talented individuals to make a tangible impact from day one. Furthermore, as an EcoVadis Committed rated organization, we are dedicated to creating long-term value through sustainable and responsible operations.Your daily responsibilities will include:Analyzing complex customer datasets, modeling them, and converting them into high-quality migration outputs for the Acturis platform.Developing and improving robust data transformation packages while crafting clear, detailed specifications that guide each migration journey.Collaborating with project teams and customers to address challenges, ensure accuracy, and provide seamless onboarding experiences.We provide structured development paths, clear progression, and genuine ownership, whether it involves leading projects, shaping strategy, or mentoring others. You will thrive in a collaborative environment where high performers advance swiftly. What you can anticipate:A transparent progression framework, regular feedback, and annual performance reviews.Opportunities to lead cross-functional projects, influence product direction, and assist in the development of junior team members.A comprehensive onboarding process, continuous professional development, and access to industry-recognized training.

Join Acturis, where innovation is not just a part of our culture, but woven into our DNA.Founded in 2000 by co-founder Theo Duchen in a humble garden shed, along with former McKinsey partner David McDonald, we set out on a mission to transform insurance technology. What began as an ambitious start-up has now evolved into a global SaaS leader, trusted by the industry.Today, we proudly serve over 100,000 users across more than 40 countries through the Acturis platform. Collaborating with brokers, insurers, and MGAs, we are committed to shaping the market and establishing new standards in both personal and commercial insurance lines.Recognized as a Great Place to Work® 2026, Acturis fosters a collaborative and innovative environment reminiscent of a start-up, even as we expand globally. With over 90% of our workforce coming from graduate backgrounds, we offer a platform for early-career talent to flourish. As an EcoVadis Committed-rated organization, we prioritize sustainable and responsible operations to create long-term value. Your daily responsibilities will include:Assisting teams in comprehending, documenting, and implementing Acturis' security, compliance, and software practices.Designing and executing secure systems, processes, and training materials, while utilizing data insights to identify risks and trends.Addressing complex technical challenges with a methodical and logical approach to enhance overall platform security.We provide mentorship from day one, a clear progression path, and significant responsibilities from the outset, fostering an environment where graduates can quickly grow and make a meaningful impact. What you can expect:A transparent career framework, regular feedback, and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior colleagues.Comprehensive onboarding, industry-recognized training, and funding for specialized courses as you advance.

Join Acturis, a leading provider of software solutions for the insurance industry, as a Marketing Support Associate in our London office. In this dynamic role, you will assist the marketing team in executing campaigns, managing social media channels, and providing administrative support for marketing initiatives.Your contributions will play a crucial role in enhancing our brand presence and communicating our value to clients. If you are passionate about marketing and eager to help drive success, we would love to hear from you!

At Acturis, innovation is not just a part of our culture; it is embedded in our very essence.Founded in 2000 from humble beginnings in a garden shed by co-founder Theo Duchen and former McKinsey partner David McDonald, we set out to revolutionize the insurance technology landscape. Today, Acturis stands as a global leader in SaaS, driving transformation in the insurance sector.With over 100,000 users across more than 40 countries, our platform is trusted to empower businesses in both personal and commercial insurance markets. By fostering close partnerships with brokers, insurers, and MGAs, we are continuously reshaping the future of insurance.Recognized as a Great Place to Work® 2026, Acturis blends the agility and innovative spirit of a start-up with the reliability and scale of an established leader. Joining our team means collaborating with talented individuals where your expertise is valued, ideas are swiftly acted upon, and you can make a significant impact from day one. As an EcoVadis Committed organization, we are dedicated to creating long-term value through sustainable and responsible practices.Your daily responsibilities will include:Analyzing intricate customer datasets, modeling them, and producing top-notch migration outputs for the Acturis platform.Developing and refining comprehensive data transformation packages while creating clear, detailed specifications for each migration journey.Collaborating with project teams and clients to address challenges, ensuring accuracy, and facilitating seamless onboarding experiences.We provide structured development opportunities, clear career progression, and genuine ownership—whether that involves leading projects, influencing strategy, or mentoring colleagues. You will thrive in a collaborative environment where high achievers advance quickly.You can look forward to:A transparent progression framework, regular feedback, and annual performance reviews.Opportunities to lead cross-functional projects, influence product directions, and nurture the growth of junior team members.Comprehensive onboarding, continuous professional development, and access to industry-leading training.

At Acturis, innovation is not just a part of our culture; it is truly embedded in our DNA.Founded in the year 2000 by co-founder Theo Duchen in a humble garden shed, alongside former McKinsey partner David McDonald, we embarked on a mission to revolutionize insurance technology. What began as an audacious start-up has now evolved into a leading global SaaS provider trusted by the industry.Currently, our platform is relied upon by over 100,000 users across more than 40 countries. By closely collaborating with brokers, insurers, and MGAs, we continue to shape the market and set new standards in both personal and commercial lines.Acturis is honored to be recognized as a Great Place to Work® for 2026, maintaining a collaborative and innovative start-up culture even as we expand globally. With over 90% of our new hires coming from graduate backgrounds, we have created an environment where early-career talent can flourish. Additionally, as an EcoVadis Committed-rated organization, we are dedicated to creating long-term value through sustainable and responsible operations.Embark on your career in cloud engineering with a role that offers genuine responsibility, cutting-edge technology, and the opportunity to evolve into a future DevOps specialist.In your daily role, you will:Assist colleagues and clients via our cloud helpdesk, troubleshooting technical issues and conducting root cause analyses.Collaborate with developers to deploy code, manage release environments, and construct tools using various programming languages.Continuously monitor and enhance the health, reliability, and performance of our cloud platform.We provide mentorship from day one, a clear path for progression, and significant responsibilities early in your career, as we have cultivated an environment where graduates accelerate their growth and make a real impact.What you can look forward to:A transparent career structure with regular feedback and three annual performance reviews.Hands-on learning of DevOps practices, scripting, and cloud tooling through real-world projects.Exposure to a large-scale international private cloud supporting thousands of users.

Join a leading cloud-based fintech company at the forefront of automating the retail finance sector. Our client’s platform seamlessly integrates with numerous APIs, enhancing functionalities provided by third-party services such as credit agencies, identity verification, and banking solutions. With exceptional partnerships with the major six UK banks, they are dedicated to developing innovative systems alongside their in-house teams, incorporating the latest fintech advancements in the mortgage market, and fostering their proprietary intellectual property.In light of their remarkable success, we are seeking a talented Systems Analyst / Technical Business Analyst to join our team and contribute to pioneering cloud-based automation solutions tailored for retail financial businesses.

Role Overview G MASS is partnering with a leading UK asset management firm to hire a Technical Business Analyst for a major data transformation initiative in the Distribution function. This role focuses on overhauling client and fund data to support scalable, insight-driven reporting and contribute to sales growth. Key Responsibilities Collaborate with stakeholders from Distribution, Sales, Strategy, and senior leadership to understand business needs and translate them into technical requirements. Cleanse, enrich, and prepare data for optimized use in Power BI reporting. Reduce dependence on manual Excel workflows by improving data quality and automation. Deliver detailed reporting at client, platform, and fund levels. Support the creation and rollout of future state dashboards. Location London, England, United Kingdom

Join Endava, a leading technology company, as a Business Analyst. We are seeking a skilled professional to collaborate with our clients and enhance their business processes through data-driven insights and strategic recommendations. You will play a pivotal role in analyzing requirements, facilitating communication between stakeholders, and ensuring successful project delivery.

About UsAt Resonate-Tech, we are committed to integrating intelligent and connected technology into the core of railway operations, enhancing performance, efficiency, and fostering innovation across the entire network.Our vision is both ambitious and transparent: to be the reliable partner spearheading the modernization of railway operations through intentional innovation. We are not merely developing technology; we are pioneering the future of railway systems.We gauge our success by the 'Resonate Test'—the moment every Route and Operations Team acknowledges, 'We couldn't operate the railway without Resonate,' and 'Have you consulted Resonate?' becomes the standard query for technology solutions. This is the impact we aim to achieve, and we seek talented individuals who share our enthusiasm for this transformation.If you are eager to be part of something revolutionary, where your contributions directly empower safer, smarter, and more efficient rail operations, we encourage you to apply.Role OverviewThe Technical Business Analyst will be a crucial part of our Software Development team, requiring strong analytical skills, a thorough understanding of software delivery processes, and exemplary communication capabilities.You will take charge of converting intricate operational and technical requirements into precise, actionable specifications, collaborating closely with Product, Design, and Development teams. The emphasis of this role lies not on strategic planning but on providing technical clarity, traceability, and ensuring high-quality execution.Key Responsibilities1. Requirements Ownership & Technical DefinitionDevelop and manage the requirements capture for software development, collaborating with stakeholders to align development efforts with business priorities.Utilize various elicitation techniques such as interviews, workshops, site visits, surveys, and storyboards to gain a comprehensive understanding of operational and technical needs.Be accountable for the quality, completeness, and clarity of requirements throughout the delivery lifecycle.2. Translation of Business Needs into Technical NarrativesConvert business and technical requirements into clear, detailed project narratives, ensuring mutual understanding across engineering and product functions.Document the who, what, and why of each requirement, including acceptance criteria.

Position Overview: As a Technical Business Analyst at Squarepoint Capital, you will play a crucial role in steering the complete project lifecycle. This includes employing requirements elicitation techniques to gather business needs, pinpoint problems, and identify gaps, while assessing project objectives and monitoring progress to guarantee successful project delivery. This role allows you to take ownership of business objectives and develop technology solutions that promote business growth. You will serve as the primary liaison between senior stakeholders, the Business Product Management Team, Quantitative Research, Trading, Development, Quality Assurance, Production Support, and Infrastructure Teams. Main Responsibilities: Conduct comprehensive analyses of current business processes to present a complete picture. Identify technical needs and challenges through rigorous analysis. Structure and define requirements into technical projects. Design end-to-end solutions, suggest implementation strategies, and provide evaluations and recommendations for optimal decision-making. Lead product design initiatives in alignment with firm-wide goals by collaborating with business and technology stakeholders. Create and maintain precise product and project specifications. Manage functional and technical knowledge, resolving outstanding queries efficiently. Establish project implementation plans and proactively monitor project progress while managing multiple priorities and effectively communicating these priorities to stakeholders.

Join a pioneering cloud-based FinTech company revolutionizing the retail finance sector as a Business Systems Analyst in London. Our client is at the forefront of automating financial processes, integrating numerous APIs to leverage the capabilities of third-party services, including credit agencies, identity verification, and banking systems. With strong partnerships with the UK's six largest banks, they are dedicated to developing innovative solutions tailored to the mortgage market while building proprietary technology in-house.In response to their remarkable growth, they are seeking a Systems Analyst / Technical Business Analyst to contribute to their advancements in cloud-based automation for financial institutions.The ideal candidate will possess a robust technical background, exceptional analytical and problem-solving abilities, and a proactive approach to managing complex tasks. You will thrive in a deadline-driven Agile environment and deliver substantial value through effective communication with senior stakeholders and clients.

Join Version1 as a Senior Business Analyst, where you'll play a pivotal role in driving business transformation through data-driven insights. You will collaborate with cross-functional teams to analyze requirements, improve processes, and deliver strategic solutions that enhance operational efficiency.Your expertise will be essential in identifying business needs and translating them into actionable plans. We are looking for a professional who is adept at stakeholder management and has a passion for technology-driven solutions.