Senior Infrastructure Engineer at gumloop | San Francisco

Join our dynamic team at gumloop as a Solutions Engineer, where you will be at the forefront of driving innovative solutions for our clients. In this role, you will collaborate closely with cross-functional teams to design, implement, and support cutting-edge technology solutions that enhance customer experiences.You will leverage your technical expertise to understand client requirements and deliver tailored solutions. Your contributions will be pivotal in ensuring successful project outcomes and fostering long-term client relationships.

About Gumloop Gumloop builds an AI automation platform focused on improving enterprise efficiency. Teams use Gumloop to create and launch AI agents inside Slack, Microsoft Teams, or as standalone apps, automating real business tasks through a wide range of integrations, no engineering background required. The platform is organized around three core areas: Agents: Conversational AI assistants that use integrations, workflows, and code sandboxes to handle open-ended tasks. Unlike rigid workflows, agents choose the right tools for each situation. Users set up agents by selecting a system prompt, model, and tools, then deploy them in chat UIs or messaging platforms. Agents can run on schedules or in response to events. Workflows: Visual drag-and-drop automation lets users connect nodes representing operations like API calls, AI processes, spreadsheet reads, or email sends. Workflows are predictable and repeatable, triggered manually, on a schedule, by webhooks, or by external events such as incoming emails or Slack messages. Agents can also call workflows as tools. Gumstack: The managed computing platform (MCP) provides hosting, observability, and governance for AI apps. Organizations can provision managed servers, set which AI models are available, audit every tool call, and enforce security policies across agents and workflows. Gumloop is scaling quickly. Teams at Gusto, Ramp, Shopify, Samsara, Instacart, and Opendoor already use the platform to automate important processes. The product is live and in daily use. With $70 million raised from investors including Benchmark, First Round Capital, Y Combinator, Nexus Ventures, Shopify Ventures, BoxGroup, and The Cannon Project, Gumloop is building a strong team for the next phase of growth. Role Overview Gumloop is hiring a Software Engineer for its San Francisco office. This is a hands-on role with daily collaboration alongside the founders. Engineers here take features from idea to deployment, often shipping improvements based on user feedback within hours. The position is foundational to the company’s engineering team as it grows rapidly in the AI space. What You'll Do Design, build, test, deploy, and maintain end-to-end features in production. Respond to user feedback quickly, delivering improvements with same-day releases when possible. Work closely with the founders to clarify priorities and remove blockers. Develop polished user interfaces and reliable backend services that scale.

Join our dynamic team at gumloop as a Senior Full Stack Engineer, where you will play a pivotal role in shaping our technology landscape.Take ownership of end-to-end feature development: design, implement, test, deploy, and maintain your creations in production.Collaborate closely with users to swiftly transform feedback into actionable improvements, achieving results within hours, not days.Develop and manage scalable front-end and back-end solutions that maintain speed and reliability as user traffic increases.Contribute to the growth of the team by reviewing pull requests, providing context, and mentoring junior engineers.

About Gumloop Gumloop builds AI automation tools for enterprises, making it possible for teams to automate tasks without engineering backgrounds. The platform lets users create and deploy AI agents that work across many integrations. Agents: Conversational AI assistants that use integrations and workflows to handle open-ended tasks. These agents can be configured for platforms like chat UIs, Slack, and Microsoft Teams. Workflows: Visual, drag-and-drop automations connect operations such as API calls or emails. These workflows support repeatable, deterministic tasks triggered by different events. Gumstack: Enterprise hosting that gives organizations visibility and control over AI operations, including model management and security policy enforcement. Backed by $70M from investors including Benchmark and Y Combinator, Gumloop is growing quickly. Teams from companies like Gusto and Shopify already use the platform for real-world automation. Role Overview: Executive Assistant to the CEO This San Francisco-based role supports Max, Gumloop's CEO, by keeping his focus on the highest priorities and helping the team operate smoothly. The Executive Assistant will work onsite at the San Francisco office. Success in this position comes from taking initiative, owning responsibilities, and staying adaptable as company needs shift. Key Responsibilities Manage the CEO's calendar, email, and scheduling to align with strategic goals. Coordinate meetings inside and outside the company, including preparing materials and tracking follow-ups. Help track and communicate project statuses across teams. Handle a range of administrative tasks to keep operations running smoothly for the CEO.

Join our dynamic team at gumloop as a Full Stack Software Engineer, where you will play a pivotal role in shaping our product and impact.In this role, you will:Develop and launch comprehensive features from design through to deployment and management in a production environment.Rapidly iterate based on user feedback, ensuring swift enhancements and same-day releases.Collaborate closely with our founders daily to maintain clear priorities and eliminate obstacles.Create sleek user interfaces alongside robust backend systems that can handle increasing traffic.

Join Gumloop as a Video Producer!Location: San Francisco HQ (Jackson Square). This is an in-office position, requiring presence 5 days a week, along with additional time as necessary for video shoots.About the Role: At Gumloop, we are developing a dynamic library of educational content designed to captivate, engage, and inspire a love for learning. We are on the lookout for a talented Video Producer who can transform complex product information into compelling visual narratives that resonate with our audience. You will manage the complete video production process, collaborating closely with our Head of Community and Education as well as the Product Team.Key Responsibilities:Script Development: Craft narrative scripts from content outlines, ensuring accuracy and coherence while working with various teams.End-to-End Production: Oversee the video creation process, from recording voiceovers to screen captures, editing, and finalizing content autonomously.Publishing: Manage the packaging of videos, including thumbnails, descriptions, keyword tags, and captions, preparing them for release.Project Management: Coordinate the approval process from initial draft through to final cut, ensuring timely progress across multiple projects and stakeholders.Strategic Investment: Assess which features necessitate in-depth videos versus quick walkthroughs, utilizing your familiarity with our product.Innovate: Experiment with new teaching formats, production techniques, and AI tools to enhance both quality and efficiency.Who You Are:You have proven video production experience in a fast-paced educational or tech setting.You are proficient with video editing software (e.g., Premiere Pro, DaVinci Resolve, Final Cut Pro, Descript).You excel at managing multiple projects simultaneously while maintaining composure.You have a keen eye for clarity and engagement, preferring to refine content until it meets high standards.You are enthusiastic about leveraging AI and automation to improve production workflows.

Gumloop seeks a Technical Sourcer to drive talent discovery for engineering, research, and product teams. This position is based in the San Francisco office and plays a central role in building the company’s hiring pipeline. The role focuses on establishing Gumloop’s sourcing function from the ground up, shaping how the team attracts technical talent. Key responsibilities Develop and implement sourcing strategies for critical technical positions. Engage with potential candidates, foster relationships, and share Gumloop’s story as an employer. Use a variety of sourcing techniques to identify and connect with skilled professionals. Location This role is based onsite at Gumloop’s San Francisco office.

About UsAt Reducto, we empower AI teams to accurately process real-world enterprise data. Our cutting-edge solutions unlock vast amounts of unstructured data—ranging from financial documents to health records—by training vision models to interpret these files intuitively, similar to human comprehension. This capability allows for scalable product development, model training, and process automation.With an impressive 7x year-over-year revenue growth, we collaborate with hundreds of leading organizations, including top AI teams and major enterprises. Our success is backed by over $100 million in funding from renowned investors such as A16z, Benchmark, and First Round Capital. We are seeking a dedicated Solutions Engineer to leverage our momentum and enhance our go-to-market strategies.The OpportunityJoin Reducto's solutions team as a key player in our customer engagements, facilitating sales and implementations with your technical prowess. You will serve as a vital link between our go-to-market and engineering teams, addressing the intricate needs of our enterprise clients. Your contributions will help shape the future growth of our organization.

Join Antithesis: Shaping the Future of Software TestingAt Antithesis, we are on a transformative journey to revolutionize the testing and release process of contemporary distributed systems. Our innovative platform is highly regarded by engineering teams that prioritize exceptional reliability, scalable performance, and comprehensive technical insights. We recognize the challenges developers face—whether it's dealing with production outages, stressful on-call weeks, or release delays due to elusive bugs. If you're driven by a passion for developer-centric tools, system resilience, and achieving correctness, we want to hear from you!Your Role as a Solutions EngineerWe seek a creative problem solver, an enthusiast who thrives on challenges and embraces unconventional thinking. As a Solutions Engineer, you will leverage the full suite of Antithesis tools and technologies to identify bugs and disrupt our customers' software positively. You will also play a pivotal role in communicating the groundbreaking approaches to software testing and reliability that Antithesis introduces to the industry.Key ResponsibilitiesConduct Proof-of-Concept (POC) engagements to showcase the value of Antithesis products to prospective customers.Engage in onboarding activities for new customers.Assist the sales team with technical assessments and consultations.Facilitate workshops for customers on Property-based Testing (PBT) and related subjects.Identify bugs within open source software.Provide thought leadership in testing complex systems.Create, maintain, and demonstrate product demos.Guide clients and prospects in utilizing the Antithesis platform and its testing methodologies.

At Stytch, we are revolutionizing user authentication and fraud prevention tools, empowering developers to create sophisticated authentication workflows effortlessly and swiftly.We are on the lookout for a skilled Solutions Engineer who excels in educating, problem-solving, and nurturing relationships with developers from leading companies. In this pivotal role, you will delve into our customers' needs, articulate solution designs, and spearhead technical assessments. As the authentication subject matter expert, you will collaborate with our customers' engineering teams to facilitate a seamless and efficient evaluation process.This is a full-time, hybrid position based in the San Francisco Bay Area. While we do not require you to be on-site five days a week, we value in-person collaboration and expect you to work in the office 2-3 days per week.

As a Solutions Engineer at method, you will play a pivotal role in bridging the gap between our innovative technology solutions and our clients' needs. You will collaborate with cross-functional teams to design, develop, and implement tailored solutions that drive efficiency and growth. Your technical expertise and exceptional communication skills will be essential in providing outstanding customer support and ensuring our clients achieve their business objectives.

About the TeamThe IT Systems Operations team is crucial in connecting Security, Engineering, and Employee Technology platforms, ensuring that employee-facing systems, identity workflows, and enterprise applications operate smoothly and reliably as the organization grows.In addition to implementation, the team creates structured operating patterns that guarantee platform changes, access models, integrations, and lifecycle workflows evolve safely and consistently throughout the enterprise environment.About the RoleAs an IT Solutions Engineer, you will take ownership of identity-connected enterprise SaaS platforms and system change controls to uphold OpenAI’s compliance standards. Your responsibilities will include ensuring that production configurations, access models, and platform changes are compliant, auditable, and operated through defined controls. You will manage and operationalize controlled system and workflow changes across various identity platforms, SaaS applications, collaboration tools, and enterprise infrastructure.Collaboration with Security, Platform Engineering, and IT Support Operations is essential, as you will:Ensure consistent behavior of identity and access workflows across systemsImplement structured rollout and configuration practices for enterprise applicationsEnhance visibility and traceability of system changes affecting employee workflowsTranslate operational requirements into durable automation and policy-aligned implementationsSuccess in this position requires not only strong engineering skills but also sound operational judgment, meticulous documentation practices, and effective cross-functional collaboration.In this role, you will:Enterprise SaaS & Identity Platform OwnershipManage administration and operational stewardship of enterprise SaaS and identity-connected platforms, ensuring configuration integrity, access governance, and compliance with established control requirements.Oversee onboarding, access modification, and offboarding workflows aligned to standardized entitlement models.Guarantee reliable propagation of lifecycle events across downstream systems and maintain an accurate, auditable access state.

About SentrySentry is dedicated to transforming the software development landscape. We believe that bad software should be a thing of the past. Our mission is to empower developers to create high-quality software swiftly, allowing us all to enjoy technology without the headaches of bugs and performance issues.With over $217 million in funding and a community of more than 100,000 organizations that trust our vision, we are proud to deliver cutting-edge performance and error monitoring solutions. Our tools are utilized by industry leaders like Disney, Microsoft, and Atlassian, enabling them to minimize time spent on troubleshooting and maximize time spent innovating.At Sentry, we champion a hybrid work culture across our global locations. With designated in-office days on Mondays, Tuesdays, and Thursdays, we foster collaboration and teamwork. If you are passionate about building tools that enhance the digital experience, join us in shaping the future of software monitoring.About the Role:As a key member of the Solutions Engineering team at Sentry, you will play an integral role in assisting our largest clients with the seamless integration of Sentry into their applications and workflows. From SDK integration to ensuring that alerts and issues are routed appropriately, your expertise will be vital in optimizing customer implementations and usage. Your goals will include:Empowering developers to swiftly identify and resolve application slowdowns and errors.Enhancing development team productivity and elevating customer satisfaction levels.Your Responsibilities Will Include:Understanding customer challenges and objectives to create tailored implementation and onboarding strategies that deliver business value.Creating best practices and educational materials focused on error and performance management, including “how-to” articles and videos.Serving as a trusted advisor and subject-matter expert, guiding customers in software engineering and monitoring best practices.Facilitating workshops that promote deeper engagement and broader adoption of Sentry's solutions.Collaborating cross-functionally to provide valuable feedback to product and development teams, aligning Sentry's roadmap with customer needs and improving time-to-value.You Will Thrive in This Role If You:Enjoy discussing technology and engaging with engineers and technical leaders.Flourish in a dynamic environment and embrace diverse challenges.

Role Overview Mixpanel is looking for a Solutions Engineer in San Francisco (hybrid) to work closely with clients on technical projects. This role focuses on helping customers get the most from Mixpanel’s analytics platform, addressing technical questions, and supporting their integration and adoption efforts. What You Will Do Partner with clients to understand their technical needs and business goals Guide customers through implementation and integration of Mixpanel’s analytics tools Troubleshoot and resolve technical issues as they arise Collaborate with internal teams to deliver solutions that improve customer engagement and business outcomes Location This position is based in San Francisco with a hybrid work arrangement.

Enterprise Account ExecutiveAt Gumloop, we are experiencing a remarkable surge in enterprise adoption, with esteemed companies such as Shopify, Instacart, Doordash, and Ramp implementing Gumloop across their entire organizations. Our growth has been fueled solely by word of mouth, reflecting the genuine value we provide.As we continue to scale at an unprecedented rate, we are seeking an experienced Account Executive to spearhead our largest enterprise deals. This is an exciting opportunity to engage with hundreds of product-qualified enterprise leads and significantly impact our trajectory.Discover our core beliefs here and explore what a day in the life at Gumloop entails here.Key ResponsibilitiesOversee the full sales cycle from prospecting to closing, targeting Fortune 1000 companies with deals ranging from six to seven figures.Manage complex sales processes, navigating procurement, legal, security, and engaging with multiple stakeholders across various functions.Proactively reach out to target accounts to establish and nurture a robust pipeline of strategic opportunities.Collaborate with SDRs to formulate account strategies, execute outreach efforts, and qualify opportunities effectively.Thoroughly qualify leads, ensuring that only the most suitable prospects enter the sales funnel.Innovate with various tactics to create urgency, minimize obstacles, and expedite deal closures.Conduct high-converting pilots/POCs that showcase business value and facilitate enterprise-wide rollouts.Provide consistent and accurate forecasts to enhance visibility for leadership.Act as a brand ambassador, promoting Gumloop and establishing trust with clients.Serve as a consultative partner, offering automation best practices and strategic insights during discussions.Contribute to building our sales framework — including playbooks, processes, and templates.Gather customer feedback and collaborate with the product team to influence Gumloop’s development roadmap.

About Resolve AIAt Resolve AI, we are revolutionizing the engineering landscape by developing an autonomous AI Production Engineer designed to diagnose and resolve intricate system challenges comprehensively.Founded by industry pioneers Spiros Xanthos and Mayank Agarwal, who were instrumental in the creation of OpenTelemetry and led Splunk Observability, our team has successfully exited to Splunk and VMware.We have secured over $150M in funding from leading investors such as Lightspeed, Greylock, Unusual Ventures, and individual backers including Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), and Reid Hoffman (Founder, LinkedIn).This is a unique chance to join Resolve AI at a pivotal moment in our growth. If you are eager to contribute to an AI-driven company committed to enhancing engineering efficiency, we would love to hear from you.

At Intercom, we are pioneers in AI-driven customer service, dedicated to transforming the way businesses engage with their customers. Our innovative AI agent, Fin, facilitates seamless customer interactions, providing top-notch service that is available around the clock. This technology allows businesses to not only enhance their customer support but also redefine their entire customer experience. Combined with our Helpdesk, Fin creates the Intercom Customer Service Suite, an integrated solution tailored for handling complex inquiries that necessitate human intervention.Since our inception in 2011, Intercom has earned the trust of nearly 30,000 businesses worldwide, setting a new benchmark in customer service. Our relentless pursuit of excellence, guided by core values of innovation and speed, ensures that we consistently provide exceptional value to our clients.What’s The Opportunity?As an AI-first company, Intercom is at the forefront of revolutionizing customer service delivery. Our platform, driven by the advanced AI Agent Fin, seamlessly integrates automation with human empathy, establishing new standards for customer support. In this role, you will play a crucial part in shaping the future of AI-enabled customer service, showcasing the remarkable potential of artificial intelligence to our clients. By articulating a visionary approach and delivering impactful solutions, you will make AI-powered support a reality for our customers.About the Role:We are seeking a talented Solutions Engineer to join our dynamic Customer Solutions Team. In this role, you will engage directly with clients, serving as their trusted advisor and playing a key role in delivering value throughout the sales process. With a natural curiosity and strong problem-solving abilities, you will collaborate closely with the Product, R&D, and Engineering teams to ensure that our AI solutions are aligned with customer needs.What Will I Be Doing?Lead technical discovery sessions to uncover and address customer needsProvide an outstanding pre-sales experience by effectively communicating Intercom's value and technical expertiseConduct insightful, value-oriented solution reviews and in-depth technical discussionsDesign and execute customized Proof of Concepts (POCs) to highlight Intercom's capabilitiesAct as the primary resource for RFPs and customer security inquiries, using standardized materials and escalating complex issues as necessaryWork cross-functionally with Product and Engineering teams to represent customer feedback, informing product planning and development

About incident.ioAs a pioneering AI incident response platform, incident.io is dedicated to enhancing teams' efficiency in managing incidents. Our comprehensive platform unifies on-call management, incident response, AI Site Reliability Engineering (SRE), and status updates, enabling teams to respond promptly, minimize downtime, and keep customers informed.Since our inception in 2021, we've empowered over 1,500 organizations, including industry leaders like Netflix, Airbnb, and Block, to manage more than 500,000 incidents effectively. Each month, tens of thousands of responders from Engineering, Product, and Support leverage incident.io to restore services swiftly, maintain alignment under pressure, and prioritize impactful projects.We are a rapidly expanding, ambitious team that is passionate about delivering exceptional customer experiences and ensuring product excellence. Our growth has been fueled by a $100M investment from esteemed firms such as Index Ventures, Insight Partners, and Point Nine, alongside contributions from founders and executives of top-tier tech companies.The TeamOur Solutions Engineering team acts as a vital link between our innovative solutions and the distinct needs of our clients. As technical specialists, they collaborate closely with our Account Executives to unveil the full capabilities of our offerings.This agile team excels at converting intricate technical information into tangible business benefits, guiding prospects through comprehensive product assessments and creating customized solutions. Whether spearheading proof of concepts, resolving complex integration queries, or providing valuable market insights to influence our product strategy, our Solutions Engineers play a crucial role in advancing multifaceted deals and ensuring customer satisfaction from the onset.

Join ElevenLabs as an Enterprise Solutions EngineerAt ElevenLabs, we are pioneering the future of AI technology, redefining interactions between humans and machines. Since our inception in January 2023, we have developed the first human-like AI voice model and now cater to millions of users and thousands of enterprises, including industry giants like Deutsche Telekom and Meta. With backing from renowned investors such as Andreessen Horowitz, ICONIQ Growth, and Sequoia, we've successfully secured $781 million in funding and reached a valuation of $11 billion.Our company has diversified its offerings into three primary platforms:ElevenAgents: Enhance customer interactions with intelligent voice and chat agents, ensuring seamless deployment at scale.ElevenCreative: Equip creators with tools to generate and edit audio, music, images, and videos in over 70 languages.ElevenAPI: Provide developers with access to our advanced AI audio models.Our success is driven by a passionate team of innovators and builders dedicated to making a significant impact in the AI landscape. If you are eager to contribute to transformative technology and make a lasting difference, we invite you to apply.