About the job
Adonis seeks a Senior Implementation Manager to join the Client Experience team in New York City. This position bridges advanced AI agent solutions with the practical demands of enterprise Revenue Cycle Management (RCM). The ideal candidate brings significant experience in RCM workflows or hands-on knowledge of Electronic Health Record (EHR) systems such as Athena or Epic.
Key responsibilities
- Manage a portfolio of enterprise clients, each with unique challenges and objectives.
- Guide clients from initial engagement through post-implementation, ensuring adoption of AI agents delivers measurable value and return on investment.
- Collaborate with client executives and internal teams to translate technical features into effective RCM solutions.
- Oversee all phases from contract signing to product delivery, coordinating with Product and Engineering to meet customer requirements through orchestration, data modeling, and agent criteria.
- Maintain strong client relationships to ensure smooth delivery across RCM teams and C-suite stakeholders.
- Work closely with Customer Success Managers to lead kick-off meetings, tie ROI to client motivations, and refine internal playbooks for improved customer experience.
- Address obstacles with creativity and respond quickly to changing client needs.
- Lead the implementation of Adonis's AI-powered solutions for large physician groups, focusing on outcomes for both clients and the company.
- Develop a deep understanding of Adonis's agentic technology while learning each client's RCM workflows and standard operating procedures.
- Guide clients in designing, configuring, and adopting AI workflows, collaborating with CSMs and solution designers to create and validate RCM processes that deliver results.
Requirements
- Experience in implementation or deployment, particularly within Revenue Cycle Management or with EHR systems such as Athena and Epic.
- Strong project management skills and the ability to work collaboratively with both technical and executive stakeholders.
- Comfort working independently and resolving problems as they arise.

