About the job
Collaboration Fuels Our Innovation.
Join Roku in Revolutionizing Television Viewing
As the leading TV streaming platform across the U. S., Canada, and Mexico, Roku is on a mission to redefine the way the world experiences television. Our goal is to be the foremost TV streaming platform that seamlessly connects every aspect of the TV ecosystem, bridging consumers with their favorite content, assisting publishers in reaching expansive audiences, and equipping advertisers with unique tools to engage effectively.
From your first day with Roku, you will be an integral part of our team. We are a rapidly expanding public entity where every individual plays a crucial role. This is your chance to delight millions of viewers around the globe while gaining invaluable experience across multiple domains.
About Our Team
The Customer Care Engineering team at Roku is dedicated to crafting innovative solutions that transform the support experience for millions of users worldwide. We develop and manage a diverse range of advanced tools and applications, including the Roku Support help center, call center support tools, partner integrations, internal web portals, and a comprehensive suite of web services. Our mission is to empower Roku customers and support teams with streamlined automation, user-friendly self-service tools, and robust troubleshooting capabilities. We are passionate about creating secure, high-performance applications that not only address challenges but also provide an exceptional branded user experience. If you are eager to build impactful, scalable solutions that make a significant difference, you belong with us.
About the Role
Roku is in search of a proficient and adaptable Full Stack Engineer to become a vital part of our dynamic Customer Care team. In this role, you will be instrumental in developing and enhancing a platform that utilizes web technologies and state-of-the-art generative AI to create top-notch customer care experiences, including intelligent chatbots, agent dashboards, telephony systems integration, and self-service workflow automation.

