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Senior Full Stack Engineer - Conversation Intelligence

CrestaCanada (Remote)
Remote Full-time

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Experience Level

Senior

Qualifications

ResponsibilitiesDesign, develop, and maintain comprehensive features for Cresta’s no-code processing platform. Create intuitive user interface components and visual editors for setting up conversation logic and workflows. Architect and implement backend services and APIs to support a dynamic user experience.

About the job

Cresta is pioneering the transformation of customer interactions into strategic advantages by harnessing the full power of contact centers. Our innovative platform fuses artificial intelligence with human insight to help businesses uncover valuable customer insights, streamline operations, automate routine conversations, and empower every team member to maximize their efficiency. Founded by a team from the esteemed Stanford AI lab, our leadership includes visionary figures like Sebastian Thrun, the founder of Google X and Waymo, and our CEO, Ping Wu, who co-created Google Contact Center AI and the Vertex AI platform.

Join us as we embark on an exciting mission to redefine the workplace through AI technology. The future of work is unfolding at Cresta.

About the Role:

The QM & Coaching Team at Cresta is essential to our post-call intelligence suite. Our primary objective is to leverage Large Language Models (LLMs) and cutting-edge AI methodologies to convert conversations into actionable insights, enhancing agent performance reviews and coaching. We develop systems that analyze agent behaviors in-depth, providing structured feedback on performance and identifying key improvement areas. Through AI-enhanced exploration and interactive workflows, we empower organizations to make data-driven decisions and elevate the customer experience.

As a Senior Full Stack Engineer, you will be instrumental in building and scaling our no-code platform, which enables non-technical users to configure conversation workflows and automate processes without coding. You will work across the entire technology stack—from crafting intuitive user interfaces to developing robust backend services—allowing customers to rapidly and flexibly derive value from their conversations.

You will collaborate closely with designers, product managers, and AI/ML teams to transform complex requirements into seamless and high-performing product experiences. Additionally, you will help shape the future architecture of our no-code platform, ensuring its scalability alongside our products and customer growth.

About Cresta

Cresta is at the forefront of integrating AI into customer service, driven by a mission to transform every customer conversation into a competitive advantage. With a team rooted in AI innovation and leadership from industry pioneers, Cresta is redefining how businesses interact with their customers.

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