Senior Frontend Developer - Practitioner Onboarding

Role overview Jane is hiring a Senior Developer for the Onboarding team based in Canada. This group focuses on the early experience of clinics joining Jane, helping them move from new customers to confident users. The team sits between product development and customer experience, shaping how clinics start their journey with Jane. Team focus The Onboarding team works across several areas to address customer activation and retention. Rather than managing a single large codebase, the team collaborates widely and tackles the factors that influence churn and activation, even when not all variables are directly controlled. Projects often involve experimentation, running small pilots, using feature toggles, and iterating quickly to find what works best. What you will do Advance projects that improve customer onboarding and retention Deliver clean, thoughtful solutions aimed at better activation and lower churn Work closely with a team of eight developers and partners across Jane Apply AI and new tools to create more efficient solutions Embrace rapid iteration and continuous learning Encourage and support teammates through your work and approach Who thrives here This position fits someone who enjoys moving quickly, solving complex problems, and working where experimentation is valued. Curiosity, adaptability, and a drive to make a measurable difference are important qualities for success in this role.

About the RoleHello! I'm Dmitri Grozenok, the Senior Manager of the Onboarding product development team at Jane. For the past year, I've had the privilege of leading a dynamic group of eight developers on an innovative mission that sets us apart from conventional product development.Our Onboarding team plays a pivotal role in the journey of clinics using Jane, engaging them right after they sign up and before they evolve into successful power users. Rather than managing large codebases, we collaborate across various domains to tackle one of our most significant challenges: ensuring new customers navigate their initial critical days effectively, allowing them to fall in love with Jane. Our key performance indicators are churn and activation rates, which are fascinatingly complex as we don't control all the factors influencing them. This makes our work particularly stimulating.We thrive on experimentation, undertaking small projects, utilizing feature toggles, rapidly iterating, and embracing a culture of continuous learning. This is how we drive progress.I am on the lookout for an individual who excels in this fast-paced environment—someone eager to achieve quick results and enthusiastic about leveraging AI to enhance our work and empower the team to build smarter solutions. If you enjoy crafting innovative solutions and uplifting your colleagues, this role could be a perfect fit for you.What Impact We Want You to MakeAccelerate the team's transition from ideas to validated learning in days rather than weeks—quickly deploy experiments, measure outcomes rigorously, and assist in determining what deserves further development.Collaborate across product domains to address activation hurdles that are not confined to a single team—interlink signup, onboarding, charting, and more to create seamless experiences.Enhance the team's knowledge of AI and speed of development by demonstrating effective use of generative tools within your workflow and guiding others to do the same.Make informed architectural decisions and trade-offs that balance speed with sustainability—recognize when to innovate quickly and when to invest in robust engineering practices.Consistently deliver significant results while fostering a culture where the team feels secure in experimenting, learning, and iterating.What Experience We SeekOver 8 years of software development experience, with a minimum of 3 years addressing growth, product, or infrastructure challenges at scale.Proven track record of swift execution and delivering work in rapid cycles, preferably in a product-focused or experimental context.Strong problem-solving skills, with a focus on effective collaboration and communication.

About the RoleHello, I'm Hussain Dhanani, the Senior Group Product Manager at Jane. With several years of experience at this innovative company, I lead the Everboarding group, collaborating with teams across our organization to ensure new clinics can discover and adopt Jane seamlessly. This foundational work is critical; when practitioners first engage with Jane, the speed and clarity with which they find value and understand our offerings are pivotal to their long-term commitment.We are seeking a Senior Product Manager to join our Onboarding team and take charge of how we welcome new users to Jane. This role is collaborative, requiring you to work closely with product, design, support, marketing, data, and other departments to craft onboarding experiences that genuinely facilitate user engagement. You will also serve as the essential link between feature teams rolling out new capabilities (like AI Scribe) and the moment clinics see and learn to use these features.Recently, our team completed an exciting hackathon, creating innovative solutions like AI-assisted onboarding journeys, learning agents, and conversational signup flows. I am inspired by the potential here, and I need someone who can channel that inspiration into effective systems and lasting strategies.Your ImpactEnhance activation rates and minimize early churn by helping new clinics derive value from Jane more quickly and intuitively.Collaborate with various departments to design cohesive onboarding experiences that align with both user needs and business objectives.Develop systems and frameworks that enable feature teams to integrate new functionalities into the onboarding process smoothly, avoiding chaos and redundancy.Transform onboarding into a customer-centric function by incorporating regular feedback from owners and practitioners, along with data insights, into every decision.Implement new methodologies that improve our organizational support for clinics during their crucial initial weeks with Jane.Experience RequiredA minimum of 5 years of product management experience, with 2-3 years specifically in growth, onboarding, activation, or early customer journey roles.Demonstrated ability to work cross-functionally and influence stakeholders without formal authority, ensuring alignment across teams.

Role Overview Medfar is hiring a Customer Onboarding Specialist based in Ottawa. This role focuses on guiding new clients through the setup and integration of Medfar's systems. The position centers on helping customers become comfortable with our products and building lasting relationships from the start. What You Will Do Support new clients as they join Medfar, answering questions and providing clear instructions. Assist customers in navigating our products to ensure a smooth onboarding process. Build strong connections with clients to help them get the most value from our services. Location This position is based in Ottawa, Ontario.

As the Onboarding Manager at Pigment, you will play a pivotal role in enhancing our customer experience by ensuring a smooth onboarding process for new clients. You will be responsible for developing onboarding strategies, coordinating with various teams, and providing exceptional support to our clients as they transition into using our platform. Your expertise will help foster strong relationships and drive customer satisfaction.

At Cision, we are dedicated to empowering individuals to make a significant impact. Every voice matters, every idea is valued, and your unique perspective drives our collective success. As part of our global team, you'll flourish in an environment that promotes curiosity, collaboration, and innovation, while making meaningful contributions to the brands we support. Join us in pioneering the future of communication and forging authentic connections that truly matter. Whether you're tackling complex challenges or spearheading bold innovations, your growth is integral to our success, and together, we will shape the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. The Onboarding team consists of global product experts committed to helping customers transform social data into actionable insights that guide strategic business decisions. We offer a customized and scalable data and visualization ecosystem, along with enablement programs that equip customers with the knowledge and skills to confidently utilize Brandwatch and leverage social intelligence across their organizations. This role involves consulting and coordinating efforts across various internal and external teams to ensure the smooth planning, execution, and implementation of both small and large-scale solutions within the Brandwatch product suite.

The construction sector is grappling with a critical labor shortage. As the industry reaches a pivotal moment, there is a pressing need to reimagine talent acquisition and modernize workforce strategies. Bridgit has established itself as a leader in workforce planning, collaborating with some of the largest and most sophisticated general contractors across the United States. Since our inception in 2019, we have made significant strides, and the potential for growth is immense as we continue to innovate and expand our offerings.In the role of Onboarding Manager, you will spearhead the onboarding and implementation journey for our clients. Your expertise will empower customers to fully leverage our product, setting the stage for enduring success.Your Responsibilities:Oversee the complete implementation process, including scoping, data migration, system configuration, consultations, and user training.Engage collaboratively with customers to gather requirements, establish timelines, and manage expectations.Evaluate customer data to ensure accuracy and alignment with project objectives.Develop and implement workflows that facilitate efficient platform adoption by clients.Conduct customized training sessions for customer teams, enabling them to extract maximum value from our product.Track and report on key implementation milestones, addressing issues proactively.Act as a liaison between customers and internal teams (Sales, Product, and Customer Success) to guarantee a seamless transition post-implementation.

Join our dynamic team at zip as a Product Manager specializing in Onboarding, where you will lead the charge in enhancing our user experience and ensuring seamless integration for new customers. Your role will involve collaborating closely with cross-functional teams to develop strategies that drive user satisfaction and retention.

As the Director of Customer Onboarding at Tipalti Solutions, you will play a crucial role in delivering exceptional customer experiences. In partnership with the leadership team, you will define and execute a strategic roadmap aimed at achieving onboarding excellence. By leveraging cutting-edge technologies and AI, your focus will be on enhancing customer adoption, reducing time-to-live, and elevating implementation quality across the organization.Key Responsibilities:Leadership and Team Management:Guide, mentor, and cultivate a high-performing Customer Onboarding team.Promote a culture of excellence, teamwork, and ongoing development.Establish clear performance expectations, providing regular feedback and coaching.AI & Process Optimization:Identify and implement AI and automation technologies to streamline onboarding processes.Utilize predictive modeling and AI insights to proactively address potential risks and constraints.Formulate best practices and methodologies to improve project delivery and client satisfaction.Maintain governance frameworks for AI tools, ensuring compliance and ethical usage in onboarding.Capacity Planning and Data-Driven Resource Management:Create and enforce capacity planning processes to meet current and future demands.Utilize advanced analytics, including AI/ML, to optimize resource utilization and staffing levels.Collaborate with cross-functional teams to anticipate and plan for upcoming projects.Customer Project Delivery & Engagement:Manage the successful execution of customer projects, ensuring timely and efficient completion.Act as a trusted advisor to clients, ensuring Tipalti’s solutions align with their business goals.Serve as an escalation point for complex implementation issues.

Tipalti is a leader in the global finance automation landscape, and we are on the lookout for an innovative Director of KYC and Compliance Onboarding. This crucial leadership position is intended to elevate our compliance operations from a reactive component to a strategic driver of worldwide expansion. Reporting directly to the VP of Customer Onboarding, you will spearhead the advancement of our onboarding framework, facilitating our next wave of rapid growth. As a customer-focused leader, you understand that stringent compliance and a seamless user experience can coexist harmoniously. Your objective is to establish a

As Tipalti continues to lead the charge in global finance automation, we are on the lookout for an innovative Director of KYC and Compliance Onboarding. This crucial leadership position is aimed at evolving our compliance operations from a reactive function into a proactive driver of global expansion. Reporting directly to the VP of Customer Onboarding, you will spearhead the transformation of our onboarding framework to support our ambitious growth trajectory. As a customer-focused leader, you understand that rigorous compliance and a smooth user experience can coexist harmoniously. Your objective is to establish a

Jobgether seeks a Director of Partner Onboarding and Activation based in Canada. This leadership position centers on building a seamless experience for new partners as they join and begin working with the company. The aim is to ensure partners feel welcomed, find value quickly, and remain engaged over the long term. Key responsibilities Oversee the entire partner onboarding process, guiding partners from their first introduction through to full activation. Collaborate with teams across Jobgether to develop and implement strategies that strengthen partner relationships. Drive initiatives that boost partner engagement and satisfaction during the activation phase. Identify opportunities to help partners make the most of what Jobgether offers. Role focus This role focuses on refining how partners are welcomed and supported, aiming for both a smooth onboarding journey and effective activation. Success means partners quickly recognize value and remain committed to working with Jobgether.

Join the Metergy Solutions Team!At Metergy Solutions, we embody the dynamic spirit of a startup, coupled with a reliable business model backed by 45 years of success. As a pioneering technology firm focused on significant carbon emission reductions, this is a unique opportunity to make a lasting impact in the energy sector. As North America’s leading submetering provider, Metergy offers comprehensive solutions that include the supply, installation, and remote reading of meters for electricity, water, gas, and thermal energy in multi-residential and commercial buildings. We manage billing and collection for utility services, fostering long-term recurring revenue through our innovative Submetering as a Service (SaaS) model. Our approach has been proven to reduce in-suite energy consumption by 40%, supporting our clients' decarbonization initiatives and enabling us to issue green bonds and secure green financing. Recognized as the premier submeter provider in the New York and Canadian markets, Metergy boasts over 900,000 contracted meters and processes more than 4 million utility bills annually, with a dedicated team of over 500 professionals. As a portfolio company of Brookfield Infrastructure Partners, we benefit from substantial capital resources and global infrastructure investment expertise.Our Mission We strive to provide building owners and occupants with precise and dependable utility consumption data through our industry-leading expertise in submetering and billing, while cultivating a workplace where inspired team members are empowered to enact positive change.At Metergy, we believe in nurturing our talent. We are proud to be recognized as a Great Place to Work for the second consecutive year, a testament to our commitment to creating a respectful, inclusive, and high-performing workplace.Come join a team driven by passion and purpose!

Petal, based in Quebec, focuses on improving healthcare systems in Canada. Through its Xacte division, Petal offers orchestration and billing solutions designed to help healthcare providers work more efficiently. The Xacte platform serves physicians, clinics, and billing agencies with specialized technology and expertise. The company has earned recognition as a Great Place to Work in both technology and healthcare, and places a strong emphasis on a positive workplace culture and supporting healthcare innovators. Role overview The Client Onboarding Advisor guides new clients through each step after a sale, ensuring a smooth transition onto the Xacte medical billing platform. This role supports physicians from the initial needs assessment through to the go-live date, making sure client profiles are set up accurately and all necessary information is validated. Building trust and providing a structured, seamless experience are central to this position. Main responsibilities Manage the onboarding process for new clients, taking time to understand their specific needs. Set up and configure client profiles, verifying the accuracy of all required information. Work closely with internal teams such as training, billing, and support to coordinate next steps. Follow up consistently to ensure clients go live on schedule and without issues. Learn more For more details about the Xacte platform, visit https://www.xacte.net/en/.

About Us At Ada, we aspire to create a world where everyone receives the healthcare they deserve. Unfortunately, millions are still left undiagnosed and untreated due to the challenges of recognizing rare and often overlooked conditions, even when effective treatments are available. We are on a mission to change this narrative. Leveraging the power of advanced AI and developed by a dedicated team of physicians and clinical scientists, Ada actively assists individuals in obtaining quicker answers, identifying those at risk, and guiding them towards appropriate care. Each successful interaction enhances our intelligence and capacity to assist even more individuals. If you are dedicated to revolutionizing healthcare and ensuring that no one remains undiagnosed, we invite you to join us in shaping the future. About the Role We are in search of an Engineering Manager to guide a dynamic, cross-functional engineering team dedicated to evolving, onboarding, and integrating Ada’s solutions within customer systems, specifically in Health Systems and Life Sciences. This team is responsible for critical services tailored to meet customer specifications. In this player-coach capacity, you will balance technical contributions—such as architecture, code reviews, and key feature development—with people leadership, including mentoring, career growth planning, and process enhancements. You will collaborate closely with Solution Architects and Product Managers to assess technical feasibility for enterprise clients, ensuring we deliver robust, secure, and scalable integrations. This position is fully remote within Canada, with a preference for candidates situated in Eastern or Atlantic time zones to facilitate collaboration with our teams across Europe.

What We Do:At Paddle, we revolutionize payment infrastructure for SaaS companies. Rather than juggling multiple payment-related applications and services, we simplify the process by acting as the Merchant of Record. This innovative approach eliminates payment fragmentation, making transactions faster, safer, and more cost-effective.With backing from prominent investors such as KKR, FTV Capital, Kindred, Notion, and 83North, we proudly serve over 5,000 software vendors across 245 regions worldwide.Your Role:We are seeking an enthusiastic self-starter with proven leadership and onboarding risk management experience in a dynamic environment. As the Risk Onboarding Team Lead, you will oversee the Onboarding Risk Team, evaluating potential SaaS suppliers and monitoring transactions for high-risk accounts during their initial phases. You will work closely with the Onboarding Risk Manager to identify and implement improvements, ensuring our risk processes are comprehensive, compliant, and uphold exceptional standards.We are looking for a creative thinker with a positive attitude, strong onboarding and leadership skills in eCommerce, and a readiness to learn and adapt in the fast-evolving payments landscape.Key Responsibilities:Oversee daily operations of the Onboarding Risk team, coordinating workflows, ensuring timely task completion, and optimizing resource allocation for efficiency and compliance.Foster team growth through recruitment, coaching, mentorship, and training opportunities while promoting a culture of continuous professional development and positivity.Assist teams with complex applications and decision-making by providing expert guidance, reviewing critical scenarios, and collaborating to resolve challenges while minimizing risks.Document, maintain, and enhance procedures to ensure accuracy, accessibility, and alignment with evolving standards and best practices.Build relationships within and outside the Risk department through networking, stakeholder engagement, and collaboration with other departments to improve information sharing and strategic alignment.Supervise and assist with risk management activities, identifying emerging threats, implementing mitigation strategies, and monitoring overall risk exposure to protect organizational objectives.

Join our dynamic team at Alternative Payments as an Onboarding Specialist focused on Customer Success. In this pivotal role, you will facilitate the onboarding process for our clients, ensuring a smooth transition and integration of our payment solutions. You will be the first point of contact for new clients, guiding them through our services and addressing their inquiries to enhance their experience.Key responsibilities include developing onboarding materials, coordinating training sessions, and maintaining strong client relationships. You will work closely with various teams to ensure our clients' needs are met effectively.

About FacilityOSFacilityOS is a forward-thinking B2B SaaS company located in Toronto's bustling tech hub. Our innovative platform is designed to enhance safety, security, compliance, and efficiency across vital facility management touchpoints, positioning us as a leader in our industry. We pride ourselves on our dynamic team of dedicated professionals who are committed to excellence and continuous innovation.At FacilityOS, we foster a collaborative and innovative work culture that values the input of every team member. Employee engagement is paramount, and we actively encourage the sharing of thoughts and ideas.This position operates in a hybrid model, requiring in-office presence at least two days a week while allowing flexibility to work from home on other days.About The Role:To support our expanding Customer Success team, we are seeking a Customer Onboarding Specialist. In this role, you will take ownership of the comprehensive onboarding process for FacilityOS, which includes everything from training sessions to kiosk hardware setup, ensuring timely delivery of initial value and successful project management of implementations. You will work closely with large global enterprises, focusing on helping clients achieve rapid value realization while instilling confidence in our platform's capabilities.Client Consultation:· Conduct informative onboarding calls and training sessions to guide customers through the configuration process - this role is highly customer-facing, ideal for someone who excels at teaching and engaging with clients.· Collaborate with clients to gather and document their configuration requirements based on their use cases.· Address and resolve implementation challenges, including hardware delivery and software setup accuracy.· Ensure that FacilityOS's software is configured appropriately according to customer specifications to facilitate quick adoption upon launch.Onboarding Project Management:· Manage customer relationships from the point of sale through successful implementation of FacilityOS.· Oversee hardware deployment, whether internally or through third-party logistics (3PL).· Regularly assess onboarding progress through data reviews to ensure efficient implementation.

About Ripple Ripple develops crypto solutions for financial institutions, businesses, governments, and developers. The team focuses on improving how value moves around the world, aiming to make the global financial system more accessible and equitable. Collaboration and skill development are core to Ripple’s culture. Role Overview The Network & Strategic Partner Onboarding Associate manages documentation logistics and provides ongoing Due Diligence and KYC support for Ripple’s financial institutional partners. This role reports to the Director of Network and Strategic Partner Onboarding. Serving as a main point of contact for Network Financial Partners and the Business Development team, the associate also works closely with Compliance, Legal, and Finance to deliver a smooth onboarding experience. The position is based in Toronto, Canada. What You Will Do Oversee documentation logistics for onboarding new financial institutional partners Provide continuous support for Due Diligence and KYC processes Act as a primary liaison for Network Financial Partners and Business Development Collaborate with Compliance, Legal, and Finance teams Communicate clearly with internal and external stakeholders Ensure accuracy and efficiency when handling sensitive information What We’re Looking For Strong understanding of institutional onboarding processes Exceptional organizational skills Meticulous attention to detail Process-oriented approach Ability to communicate effectively with diverse audiences Comfort working with regulatory standards and sensitive data