Senior Forward Deployment Engineer

Dialpad Inc. develops an AI-powered business communications platform that combines calling, messaging, meetings, and contact center tools. The system provides real-time insights during conversations, helping organizations make smarter decisions as they work. Over 70,000 organizations worldwide, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to strengthen customer relationships with immediate, AI-driven support. Dialpad is committed to advancing intelligent agents in business communications. The DAART initiative (Dialpad Agentic AI in Real Time) focuses on automating workflows, resolving customer issues as they arise, and supporting revenue growth during live conversations. For more information, visit dialpad.com. How Dialpad works AI is at the core of everyday work at Dialpad. Employees use advanced AI tools to streamline tasks, encourage creativity, and improve productivity. Every conversation, whether with clients or internally, is seen as a valuable source of insight, with the platform designed to turn these discussions into practical actions. Values Dialpad seeks Dialpad looks for people who are curious and set high standards for themselves. The company values ambition and encourages everyone to do their best work. Core values include: Scrappy Curious Optimistic Persistent Empathetic

About Our TeamJoin OpenAI’s innovative Forward Deployed Engineering team, where we collaborate with clients to transform groundbreaking research into robust production systems. We thrive at the nexus of customer service and core platform development.Role OverviewAs a Forward Deployed Engineer (FDE), you will spearhead intricate end-to-end deployments of cutting-edge models in collaboration with our most strategic partners. You will be responsible for discovery, technical scoping, system design, implementation, and production rollout, working closely with customer engineering and domain teams.Your success will be gauged by production adoption, tangible workflow impacts, and evaluative feedback that shapes product and model trajectories. You will collaborate with our Product, Research, Partnerships, Governance, Risk, Compliance, Security, and Go-to-Market teams.This position is located in Sydney and follows a hybrid work model, requiring three days in the office per week. We also provide relocation assistance, and travel may be required up to 50% of the time.Key ResponsibilitiesLead technical delivery across multiple deployments from initial prototype to stable production.Develop full-stack systems that create customer value and enhance our learning processes.Work closely with customer teams to understand their requirements and facilitate the adoption of your solutions.Define project scope, sequence deliveries, and proactively address any blockers.Balance trade-offs among scope, speed, and quality while adjusting plans to ensure successful delivery.Contribute directly to the codebase when clarity or progress necessitates it.Document effective workflows into tools, playbooks, or constructs for broader use.Provide field feedback that informs Research and Product teams on model performance and areas for improvement.Foster team alignment through clear communication and follow-through.Ideal Candidate ProfilePossess 5+ years of engineering or technical deployment experience with a customer-facing focus.Demonstrated ability to scope and deliver complex systems in dynamic or uncertain environments.Proficient in writing and reviewing production-grade code across frontend and backend, utilizing Python, JavaScript, or similar languages.

The Deployment Engineer will be a crucial component in the successful delivery of our innovative robotic solutions to clients across Australia. This role involves close collaboration with our commercial and engineering teams to guarantee a smooth sales, integration, and deployment process. We are looking for an exceptionally organized and technically skilled individual who possesses excellent communication abilities and a proactive attitude towards problem-solving. The key focus of this position is to travel extensively throughout Australia to deploy our robots in various warehouse settings. It is essential that candidates are willing to travel for up to 1-2 weeks at a time.

Role Overview GitLab is hiring a CX Forward Deployed Engineer to help customers get the most from the GitLab platform. This remote role is open to candidates in Australia and Singapore. What You Will Do Collaborate directly with clients to implement solutions that improve their experience with GitLab. Share technical knowledge to help customers deploy and fine-tune GitLab features for their unique requirements. Advise on best practices so clients can realize the full value of the platform.

Jobgether is looking for a Field Strategist - Forward Deployed Engineer based in Australia. This position centers on delivering advanced engineering solutions directly to client sites and working closely with clients to improve their operations. Role overview The Field Strategist - Forward Deployed Engineer brings technology and strategy together in real-world settings. The role involves hands-on deployment of engineering solutions and ongoing collaboration with clients to ensure successful implementation. What you will do Deploy engineering solutions in the field at client locations Work directly with clients to optimize operational processes Support the adoption and integration of Jobgether’s technologies Requirements Strong interest in both technology and strategic problem-solving Ability to collaborate with clients and adapt to new environments Located in Australia

Location : Sydney, Australia (Hybrid - Travel to customer office)About Us At Relevance AI, we are on a mission to revolutionize the AI workforce, empowering teams to leverage AI agents that think, act, and collaborate like industry experts.Our platform enables anyone to create and manage intelligent agents that streamline workflows, facilitate decision-making, and enhance collaboration—all within a unified ecosystem. We proudly support leading organizations such as Canva, Databricks, Confluent, Autodesk, Lightspeed, Rakuten, Aveva, Qualified, and Activision Blizzard, helping them achieve operational excellence across marketing and sales.Backed by prominent investors including Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital, we successfully raised our Series B in April 2025, fueling our growth and advancing the field of agentic automation.With headquarters in San Francisco and Sydney, we operate in a hybrid model that values curiosity, collaboration, and execution—we think big, move fast, and achieve success together.This year, we were honored to be recognized as LinkedIn’s #1 Startup in Australia.If you are eager to shape the future of AI, we invite you to join our team.The Role As a Forward Deployed Engineer, you will collaborate closely with our strategic enterprise clients to drive the adoption and impact of our AI platform.Your role will involve embedding with client teams, sometimes for extended periods, to analyze their workflows, prototype innovative solutions, and implement high-value use cases that accelerate their transformation. This position requires travel.As a vital link between pre-sales and post-sales, you will work alongside Account Executives to identify new opportunities, execute technical implementations, and ensure that customers derive lasting value from our offerings. This hands-on, consultative role combines technical expertise with customer empathy and business insight.Your Impact Act as the dedicated Solutions Engineer for key enterprise accounts, working alongside client teams to foster adoption, achieve measurable results, and facilitate expansion.Collaborate with Account Executives, Solution Engineers, and other team members to drive project success and deliver high-quality implementations.

Join Aircall, an innovative AI-driven customer communications platform, empowering over 22,000 businesses globally to enhance revenue, expedite issue resolution, and scale customer-facing teams. We are revolutionizing customer communications by uniting voice, SMS, WhatsApp, and AI into a single, cohesive workspace.Our growth is fueled by a straightforward principle: enable teams to work smarter, not harder. With features like our AI Voice Agent automating routine calls, AI Assist optimizing post-call tasks, and AI Assist Pro providing real-time support, we empower individuals to excel in their roles. This leads to increased revenue, quicker resolutions, and teams that can confidently expand.Headquartered in Paris, with a robust presence in North America anchored in Seattle and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, Aircall has developed a product that customers adore and a rapidly scaling business, supported by top-tier investors and driven by swift AI advancements across various product lines.At Aircall, you'll become part of a dynamic company. We are ambitious, product-oriented, and results-driven, characterized by visible impact, quick decision-making, and genuine growth.Our Work Culture at Aircall: We prioritize customer satisfaction, leverage data to drive decisions, and focus on delivering significant outcomes. We value ownership, ongoing learning, and a swift approach. If you thrive in a collaborative, fast-paced environment where trust and impact are paramount, you will find your place here.Team OverviewThe Forward Deployed Engineering team at Aircall integrates our cutting-edge AI Agents technology with real-world SMB workflows. We transform possibilities into practical solutions, enhancing customer experiences, increasing productivity, and unlocking new business opportunities. Collaborating across Product, Engineering, Sales, Solutions, and Customer Success, our team guarantees that every deployment yields measurable results. This active role sits at the crossroads of technical consulting, project leadership, and AI adoption strategy. While you don't need to be a full-time software engineer, proficiency in APIs, strong project management skills, and a passion for continuous learning, building, and scaling new models are essential to empower both customers and colleagues.Role Overview

The AI Forward Deployed Engineering (AI FDE) team at Databricks is a premier, customer-centric group dedicated to delivering exceptional AI solutions. We engage in professional services to assist our clients in developing and implementing pioneering AI applications. Our collaborative efforts span across engineering, product development, and developer relations, ensuring that we align our strategic initiatives with the needs of our customers. We view our team as a collective of unique talents, and we seek individuals who thrive in customer interactions and are passionate about the latest advancements in Generative AI, LLMOps, and machine learning. This role is open to remote candidates.

Join Databricks as a Forward Deployed Engineer (FDE), where you will work closely with our most strategic clients to architect and implement customized full-stack applications and solutions on the Databricks Data Intelligence Platform, as well as other prevalent software frameworks. You will take charge of the architecture, guide design choices, and execute comprehensive systems that integrate data engineering, AI, and application development. This role is hands-on and customer-facing, ideal for software engineers, developers, and innovators who excel at the intersection of technology and business impact. The perfect candidate will possess a blend of engineering skills, flexibility, curiosity, and a fervor for addressing intricate challenges that yield quantifiable results. Your Impact: Architecture Ownership: Lead the architectural and design phases, ensuring that solutions are secure, scalable, and meet both customer requirements and Databricks best practices. Application Engineering: Create and develop applications that encompass backend, frontend, and integrations, bringing data and AI to life for enterprise users utilizing the Databricks platform. Solution Delivery: Deliver high-quality production systems, from data ingestion and transformation to ML/AI model integration and user-facing applications. Customer Engagement: Embed within customer teams, collaborating with stakeholders from technical professionals to executives to deeply understand their challenges and provide impactful solutions. Cross-Functional Collaboration: Work alongside Sales, Product, and Field Engineering to ensure a smooth customer journey from pre-sales to post-deployment. Reusable Assets & Scale: Contribute to accelerators, frameworks, and best practices that enhance impact across accounts and shape the Databricks product roadmap.

The AI Forward Deployed Engineering (AI FDE) team at Databricks is a distinguished group dedicated to delivering cutting-edge AI solutions directly to our clients. Our mission is to empower customers to design and implement innovative AI applications that set new industry standards. By collaborating cross-functionally with engineering, product teams, and internal experts, we strategically enhance our clients' capabilities in the rapidly evolving fields of Generative AI, LLMOps, and Machine Learning. If you thrive on customer engagement, teamwork, and staying ahead of GenAI trends, this team is the perfect fit for you. Remote work options are available.

Join Us in Shaping the Future!For nearly 60 years, Coates Group has empowered leading brands to forge meaningful connections with their customers. While we take pride in our achievements, we are just getting started!As a global technology leader, we are committed to crafting dynamic, personalized, and engaging customer experiences through our cutting-edge digital hardware, proprietary content management systems, and industry-leading signage solutions. If you've enjoyed an in-store or drive-thru experience at McDonald's in recent years, you’ve likely interacted with our innovative digital solutions. With a presence in over 50 global markets and nine offices worldwide, our headquarters remains proudly in Sydney, Australia.At Coates Group, we embody the values of a family-owned business combined with the innovative spirit of a start-up, driving our mission of Creating Connections. Empowering Partnerships. Always Evolving. Through our dedication to creativity and hard work, we have established ourselves as industry leaders, having earned numerous awards and accomplished record-breaking feats, while consistently focusing on growth and evolution. We are honored to be a two-time Australia Good Design Award winner and have successfully completed the largest hardware deployment in Quick Service Restaurant history.Our team is made up of curious, charismatic, and authentic individuals who celebrate and leverage diversity. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators, and over-achievers. Together, we are transforming how leading brands utilize technology to enhance customer experiences.The Director of Hardware Deployment Services will be responsible for ensuring the successful execution of all hardware installation and field deployment projects throughout the ANZ and International Market Region. This pivotal role entails leading the Installation and Field Operations teams, overseeing the physical deployment of hardware systems, and managing on-site implementations while fostering cross-functional alignment to guarantee timely, efficient, and profitable project delivery.Your primary responsibilities will include driving operational excellence across the entire hardware installation lifecycle—from initial site assessments and equipment staging to final commissioning and client handover. You will manage field technicians, coordinate with logistics and supply chain teams, and ensure all installations meet quality standards and client specifications.Key responsibilities also encompass monitoring and reporting project financial performance, promoting continuous improvement in installation methodologies, and delivering exceptional client experiences throughout the hardware deployment process.

Join Us in Shaping the FutureFor nearly 60 years, we have empowered leading brands to forge meaningful connections with their customers. While we celebrate our accomplishments, we are just beginning our journey!As a global technology firm, we specialize in crafting dynamic, personalized, and engaging customer experiences. Our innovative digital hardware, proprietary content management system, and cutting-edge signage solutions are at the forefront of this mission. If you've dined at McDonald's in the last few years, you’ve likely interacted with our transformative digital solutions. Operating in over 50 global markets from our headquarters in Sydney, Australia, we are committed to innovation and excellence.At Coates Group, we embrace the values of a family-owned enterprise combined with the innovative vigor of a startup, driving our purpose forward - Creating Connections. Empowering Partnerships. Always Evolving. Our dedication, creativity, and hard work have established us as industry leaders, recognized with multiple awards, including the prestigious Australia Good Design Award, and successfully executing the largest hardware deployment in Quick Service Restaurant history.We pride ourselves on our team of curious, charismatic, and authentic individuals who celebrate diversity and inclusivity. As a united Crew, we are revolutionizing how top brands utilize technology to enhance customer experiences.The Deployment Specialist will oversee all transactional and logistical aspects of hardware product deployment, ensuring timely and complete site installations. This role involves managing schedules, engaging third-party installers, handling documentation, facilitating stakeholder communication, and resolving escalations efficiently.

Shift4 Payments processes billions of transactions each year for businesses around the world, providing technology that supports commerce across many industries. The company is publicly traded on the NYSE as FOUR. More information is available at www.shift4.com. Role overview The Deployment Associate prepares point-of-sale (POS) and credit card equipment for customer use. This on-site position in Coolum Beach, Queensland, focuses on configuring, testing, and packaging hardware to ensure smooth deployments. Attention to detail and the ability to work independently are important, as is a strong commitment to quality and safety standards. Main responsibilities Configure, image, and customize POS and credit card devices according to specifications. Program, test, package, and ship POS equipment, peripherals, and related supplies. Fulfill daily orders, receive new supplies, and keep inventory records accurate and up to date. Work independently to meet deadlines for order fulfillment. Troubleshoot and resolve operational issues by following established instructions and procedures. Stay informed about current processes and procedures, and understand how the department supports company operations. Perform additional duties as assigned. Requirements Strong attention to detail and a focus on quality and safety. Ability to work independently and manage time effectively.

About MistralMistral AI is driven by the belief that artificial intelligence can revolutionize the way we work, simplifying tasks, saving precious time, and boosting creativity and learning. Our technology integrates effortlessly into everyday workflows.We are committed to democratizing AI through high-performance, open-source models and innovative solutions tailored for enterprises, whether on-premises or in the cloud. Our offerings, including 'le Chat', serve as a personal AI assistant for both professional and personal use.As a dynamic and collaborative team, we are passionate about the transformative potential of AI in society. Our diverse workforce thrives in competitive environments and is dedicated to driving innovation. With team members distributed across France, the USA, the UK, Germany, and Singapore, we embody creativity, humility, and a strong team spirit.Join us at Mistral to be part of a pioneering company that is shaping the future of AI. Together, we can create a significant impact. Learn more about our culture at https://mistral.ai/careers.Role Overview: AI Deployment StrategistIn the role of AI Deployment Strategist, you will spearhead the adoption and deployment of Mistral’s AI solutions, collaborating closely with clients from initial strategic vision through to successful production implementation. This position sits at the nexus of business strategy, AI innovation, and practical deployment, ensuring our clients achieve transformative results.You will work alongside senior executives to craft AI roadmaps, partner with the Applied AI team to implement solutions in production, and facilitate smooth transitions from presales to postsales. Your contributions will directly influence customer success, bridging the divide between strategic planning and operational execution.This position is perfect for individuals who thrive in fast-paced settings, enjoy tackling complex business challenges, and are passionate about translating AI potential into tangible real-world results.Key ResponsibilitiesStrategic Discovery & Vision Setting• Facilitate executive-level workshops to uncover business challenges and identify opportunities where Mistral’s AI can create substantial improvements.• Collaborate with teams to design and execute tailored AI strategies that align with client objectives.

Role overview Eleven Labs is seeking a Lead Deployment Strategist in Australia. This leadership position centers on creating and enhancing deployment strategies tailored to each client’s needs. The role requires close collaboration with teams across the company to ensure deployments run smoothly and support strong operational performance. What you will do Develop and refine deployment strategies that align with client requirements Coordinate and execute deployments with cross-functional teams Find opportunities to improve operational efficiency throughout the deployment process Contribute to successful results for both clients and internal teams Location This role is based in Australia.

ElevenLabs is building new ways for people and computers to interact, focusing on AI research and product development. Since launching in January 2023, the company has released a human-like AI voice model now used by millions of individuals and thousands of businesses. Clients range from startups to major organizations such as Deutsche Telekom and Meta. ElevenLabs has raised $781M from investors like Andreessen Horowitz, ICONIQ Growth, and Sequoia, reaching a valuation of $11B. The company operates three main platforms: ElevenAgents: Tools for deploying voice and chat agents at scale, supporting customer interactions with integrations, testing, and reliability. ElevenCreative: Resources for creators and marketers to produce and edit audio-visual content in over 70 languages. ElevenAPI: Developer access to advanced AI audio foundational models. The team includes researchers, engineers, and operators with diverse backgrounds, such as IOI medalists and former founders. Creativity and dedication shape the company’s approach. Work culture High-velocity environment: Teams experiment rapidly with minimal bureaucracy. Focus on impact: Job titles take a back seat to the results delivered. AI-first approach: AI is integrated into all operations for speed and quality. Commitment to excellence: The company aims for quality that matches its AI models. Global talent focus: Skills matter more than location. What ElevenLabs offers Innovative culture: Work with a team shaping the future of AI. Growth opportunities: Contribute in multiple ways beyond a single role. Learning and development: Access resources and opportunities for ongoing skill growth.

Role Overview Lorikeet is hiring a Forward Deployed Product Manager based in Sydney, Australia. This role centers on guiding product direction and execution alongside cross-functional teams. The position calls for someone who can listen to customers, spot their needs, and turn those insights into clear product roadmaps. What You Will Do Collaborate with engineering, design, and other teams to define and deliver product features Gather feedback from clients and stakeholders to inform product decisions Translate customer needs into actionable plans and priorities Help shape Lorikeet’s product strategy and contribute to ongoing improvements About Lorikeet Lorikeet builds technology products for clients who expect more from their tools. The company’s Sydney headquarters serves as the hub for product development and innovation.

Forward Networks, Inc. builds technology that helps organizations manage and secure complex networks. Founded in 2013 by four Stanford Ph.D.s, the company introduced the first network digital twin, a mathematical model of real-world production networks. This innovation gives IT teams greater visibility, verification, and agility across different cloud platforms and vendors. Clients include global names such as Goldman Sachs, PayPal, S&P Global, IBM, and Dell, as well as rapidly growing companies and government agencies. IDC reports that customers save an average of $14.2 million each year by improving efficiency and security with Forward Networks’ solutions. The company is backed by investors including Andreessen Horowitz, Goldman Sachs, MSD Partners, and Threshold Ventures. Role overview The Customer Care Engineer (Technical Support Engineer) will join the Support team based remotely in Australia. This role centers on helping customers resolve technical issues and get the most out of Forward Networks’ products. The team values collaboration and aims to set new standards in network reliability and security. What you will do Support customers by troubleshooting and resolving technical problems related to Forward Networks’ solutions Work closely with both customers and internal teams to ensure issues are addressed efficiently Contribute to a team that is shaping the future of networking technology Requirements Experience in technical support or customer care, ideally within the networking or IT sector Strong problem-solving skills and a collaborative approach Based in Australia and able to work remotely

About HappyRobotHappyRobot is a pioneering AI-native operating system designed to revolutionize the real economy. Our technology bridges the gap between intelligence and action, enabling businesses to manage complex, mission-critical operations autonomously. By leveraging real-time insights, specialized AI agents, and orchestrating intelligence, we empower enterprises to optimize their operations and enhance efficiency.Our AI OS continuously evolves, compounding knowledge and optimizing processes at every level. We are initially focusing on supply chain and industrial-scale operations, where resilience, speed, and ongoing improvement are paramount. This allows human teams to concentrate on strategic, creative, and other high-value tasks.To learn more about our vision, check out our Manifesto. HappyRobot has successfully raised $62M in funding, including a recent $44M Series B round in September 2025, with support from esteemed investors such as Y Combinator (YC), Andreessen Horowitz (a16z), and Base10. These partners share our mission to transform enterprise operations. We are committed to building a world-class team of driven professionals with exceptional problem-solving skills and a passion for innovation in a dynamic, high-intensity environment. If this aligns with your ambitions, we invite you to join us at HappyRobot.Role OverviewWe are seeking a Founding Forward Deployed Engineer to become a key member of our Australia team. As our first technical hire in the region and the second team member locally, you will collaborate closely with the Country General Manager to shape how HappyRobot operates and scales in Australia.In this role, you will leverage your strong technical skills and exceptional communication abilities to engage directly with enterprise clients, designing, deploying, and optimizing AI workers within their operations.Your responsibilities will extend beyond delivering high-quality AI deployments; you will also play a crucial role in establishing our local playbook. This includes defining customer onboarding processes, deploying AI workers, creating feedback mechanisms for product enhancement, and laying the groundwork for future hires in the region. At HappyRobot, you will experience a culture free from bureaucracy and rigid hierarchies. We are builders at heart—we execute, deliver, take ownership, and prioritize customer outcomes.