Senior Financial Reporting Analyst at Kaizen Gaming | Athens, Greece

The Mellon Technologies is looking to hire a Senior Collection Agent / Financial Advisor on behalf of a major financial institution, for their office located in Marousi, Attica.The successful candidate will be responsible for the following tasks:Conducting phone outreach to existing clients regarding their outstanding financial obligations.Guiding customers in finding the most suitable repayment solutions for their debts.Evaluating and negotiating potential repayment proposals with current clients in alignment with company policies.Maintaining accurate and reliable updates in the company’s management systems.Investigating each case and proposing tailored alternative solutions to meet the clients' needs.

Are you a fluent French speaker with a strong interest in finance and providing exceptional customer service? We invite you to explore an exciting opportunity to become a French Financial Services Advisor in the vibrant city of Athens!In this role, you will assist clients in navigating a variety of financial products and services, ensuring they receive personalized support that meets their unique needs. Picture yourself as the trusted advisor for French-speaking clients, helping them confidently manage their financial journeys.Key Responsibilities: Communicate with customers via phone, chat, and email, delivering outstanding service and support. Provide expert advice on financial products, account inquiries, and customized solutions. Establish and nurture strong relationships with clients to ensure their satisfaction and loyalty. Collaborate with team members to enhance processes and share best practices for improved customer service. Stay informed about financial regulations and products to give accurate and timely information. If you are motivated, enthusiastic, and eager to make a positive impact in the financial sector, we would love to hear from you!

Join our dynamic team as a French Collections Customer Advisor, where you'll play a crucial role in providing exceptional telephone and administrative support for our clients. Your responsibilities will include effective call and document management, ensuring our clients receive tailored solutions aligned with our company's values and guidelines.Key Responsibilities:Serve as the primary point of contact for customers via telephone and email, delivering outstanding support.Foster positive relationships with customers, ensuring respectful and fair treatment.Conduct thorough affordability assessments to understand each client's financial situation and establish reasonable repayment plans when applicable.Communicate the advantages of achieving their 'debt-free day,' providing clear timelines and information regarding repayment plans.Guide customers on the availability of free financial advice services.Maintain detailed and accurate records of calls, ensuring all system notes reflect a professional and truthful account of conversations.

As an Italian Collections Customer Advisor, you will deliver exceptional telephone and administrative support related to call handling and document management. Your role involves conducting thorough analyses to ensure effective telephone interactions, providing tailored solutions to clients that align with our company’s values and guidelines.This position operates under a hybrid work model, allowing you to work from Athens or nearby.

About snappiAt snappibank, we are pioneering a neobank that aims to redefine the banking experience. Our commitment is to facilitate financial freedom through cutting-edge technology and offer clear and innovative digital banking solutions.Be a part of our mission to transform the financial sector!About the RoleWe are looking for an accomplished Senior Manager of Collections who will take full responsibility for the collections function within a regulated EU neobank. This role will oversee our established in-house collections setup, enhance its effectiveness, and spearhead the transition to a strategically outsourced model. Post-outsourcing, you will serve as the Relationship Manager (RM) for our chosen providers, ensuring optimal performance, adherence to compliance, and alignment with regulatory standards.This position can be based in either Ioannina or Athens.Key Responsibilities1. In-House Collections OversightTake charge of the current in-house collections operations, focusing on performance optimization, control measures, and customer satisfaction.Ensure that our policies and procedures meet EU consumer protection laws, conduct risk regulations, and data protection standards.Track essential collections KPIs (like roll rates, cure rates, recoveries, and complaints) and implement targeted enhancements.Collaborate closely with Risk, Compliance, Legal, and Customer Operations teams.2. Operating Model ManagementEstablish the desired operating model for outsourced collections, outlining scope, segmentation, and governance frameworks.Lead the complete process of outsourcing collections.Guarantee full compliance with EU regulations regarding critical outsourcing.3. Vendor Governance & Relationship ManagementAct as the primary RM for outsourced collections providers.Define, negotiate, and monitor SLAs, KPIs, quality metrics, and standards for customer conduct.Lead performance evaluations, manage escalations, and drive continuous improvement initiatives.Ensure ongoing compliance with contractual obligations, regulatory requirements, and third-party risk management frameworks. 4. Regulatory & Stakeholder EngagementServe as a senior contact point for auditors and internal control functions regarding collections and outsourcing issues.Assist in regulatory reviews, audits, and inspections related to collections operations.Contribute to policy revisions and participate in risk governance committees.

As a Financial Advisor at Cepal, you will play a pivotal role in delivering tailored financial guidance to our clients. Your expertise will be vital in assessing client risk profiles and crafting bespoke financial strategies that align with their objectives.Main Responsibilities: Engage with debtors to schedule restructuring meetings and discuss potential financial solutions aimed at reaching their goals. Conduct in-depth, face-to-face consultations with clients, providing clear advice on debt resolution options and detailing the procedural steps and required documentation. Negotiate specific terms within available solutions, always seeking to uncover feasible options for each client. Regularly monitor and ensure Key Performance Indicators (KPIs) are achieved, as directed by the Team Leader. Facilitate necessary processes in collaboration with relevant parties (such as debtors, legal advisors, and banking institutions) following client consent to proposed solutions. Uphold the Company’s ethical standards and ensure adherence to policies to reduce customer complaints.

Join Bally’s Intralot as a Senior Financial Analyst!As a Senior Financial Analyst at Bally’s Intralot, you will be instrumental in delivering financial insights and aiding strategic decision-making at the Group level. Your collaboration with senior stakeholders across various regions will contribute to impactful financial planning, reporting, and analysis within a dynamic, multinational landscape.Key Responsibilities:Assist in the preparation and consolidation of Group financial reporting packages, including quarterly reports and materials for investors.Prepare and refine management reports (P&L, Cash Flow, KPIs) to ensure precision, clarity, and actionable insights.Collaborate with regional finance teams and business leaders to analyze performance, identify trends, and illuminate risks and opportunities.Support budgeting and forecasting cycles, along with variance analysis across the Group.Contribute to the formulation of the Group Business Plan and long-term financial models.Develop and sustain financial models, including scenario analyses to bolster strategic initiatives and investment decisions.Drive enhancements and automation in reporting processes.Ensure the consistency, reliability, and quality of financial data across various geographies.Work cross-functionally to provide insightful analyses and recommendations.Assist with ad hoc financial analyses and strategic projects as necessary.

Join Bally’s Intralot as a Senior Financial Analyst!In this crucial role, you will be instrumental in delivering financial insights and supporting strategic decisions at the Group level. Collaborating with senior stakeholders across various regions, you will engage in high-impact financial planning, reporting, and analysis within a vibrant multinational setting.Key Responsibilities:Assist in the preparation and consolidation of Group financial reporting packages, including quarterly reports and investor presentations.Prepare and refine management reports (P&L, Cash Flow, KPIs), ensuring accuracy, clarity, and actionable insights.Collaborate with regional finance teams and business leaders to analyze performance, identify trends, and pinpoint risks and opportunities.Support the budgeting and forecasting cycles, as well as variance analysis across the Group.Participate in developing the Group Business Plan and long-term financial models.Create and maintain financial models, including scenario analyses to support strategic initiatives and investment decisions.Drive process improvements and automation in reporting.Ensure the consistency, reliability, and quality of financial data across various regions.Work cross-functionally to provide insightful analysis and recommendations.Assist with ad hoc financial analyses and strategic projects as necessary.

BOGGI Milano blends classic Italian tailoring with a modern approach to menswear. The brand values teamwork, enthusiasm, and a commitment to delivering an elegant customer experience in every boutique. Role overview The Sales Advisor in Athens works alongside the Store Manager, serving as a key contact for the team each day. This position helps ensure smooth store operations and supports both customer service and sales activities. The Sales Advisor also assists with leading the team and contributes to achieving business targets. Demonstrating high service standards and supporting the development of colleagues are important aspects of this role. For those interested in advancing, there is a path toward Store Manager responsibilities. Main responsibilities Assist the Store Manager in motivating and guiding the team to reach sales objectives. Provide customer service that reflects the brand’s standards and values. Track key performance indicators and recommend actions to improve store results. Supervise daily operations on the sales floor and in the stockroom, maintaining an organized and attractive environment. Support the training and growth of Sales Assistants, fostering a positive team culture. Show professionalism and personal style in every customer interaction. Requirements Background in fashion retail or luxury retail environments. Interest in mentoring and a proactive approach to challenges. Dependable, attentive to detail, and focused on achieving results. Authentic passion for fashion and for building strong customer relationships within a team setting. What BOGGI Milano offers Team members benefit from ongoing training in sales techniques, leadership, and product expertise. The workplace is stylish and lively, with recognition for individual merit and support for career growth. Employees represent a brand known worldwide for Italian craftsmanship and contemporary style.

Mellon Technologies is seeking to hire Client Relationship Management Advisors for a prominent financial institution located in Piraeus. This role offers a full-time, 8-hour morning shift from Monday to Friday.Key Responsibilities:Manage and enhance existing client portfolios to elevate their service experience.Address client needs in relation to available products and services.Provide continuous updates to clients regarding new products and services.

Join Cross Border Talents as a Swedish Customer Advisor in the vibrant city of Athens, Greece! Since 2014, we have been tackling the Digital Skills Shortage with innovative global recruitment strategies and cutting-edge algorithms. Our mission is to bridge talented individuals with leading employers in stunning cities, enhancing the quality of life for our candidates. Our commitment to excellence has earned us 3 prestigious seals from the European Commission, highlighting the impact of our vision. With over 1000 job openings every month in 10 EU countries, we invite you to be part of our success story!Are you eager to gain professional experience while enjoying the breathtaking city of Athens, rich in culture and history? Picture yourself unwinding with surfing lessons after work!Utilize your language and tech skills in a dynamic environment! Join a top-tier BPO in Athens, where your role as a customer support agent involves delivering exceptional service to customers while collaborating with renowned global brands.Your Role as a Customer Advisor:Represent a prestigious global brand.Thrive in a multicultural setting.Cultivate customer relationships to deliver outstanding experiences.Utilize open-ended questions and support documents to troubleshoot effectively.Provide solutions to common inquiries and challenges.

Role Overview Avis Greece is looking for a Seasonal Parking Agent in Athens. This role focuses on preparing vehicles for delivery and inspecting them when they return from rental. Main Responsibilities Prepare vehicles and check additional equipment such as GPS units and Wi-Fi devices before handing them over to customers. Inspect the condition of vehicles and any rented equipment when customers return them. Complete reservations by finalizing contracts in the system and recording any necessary damage compensation. Monitor and maintain the parking area to ensure it stays organized and safe. Provide helpful and attentive customer service throughout the process.

About UsTerry Soot Management Group (TSMG) is a pioneering field data collection company established in 2017 in Europe. We specialize in gathering essential data in environments where automation is not feasible. Our dedicated teams are equipped to count features, capture images, record videos, document speech, and meticulously scan areas to provide comprehensive information that empowers informed decision-making.Project OverviewThis project aims to collect high-quality images of streets, key points of interest, and public spaces. Utilizing vehicles equipped with 360-degree cameras, our drivers will document the surrounding areas while storing valuable data for later use in enhancing one of the world’s leading online mapping services. The routes will focus on commercial districts and historical landmarks, ensuring thorough documentation, even returning to areas if weather conditions compromise image quality. The project is projected to last at least three months, covering various city and state zones.The ideal candidate thrives on driving, possesses a strong understanding of local areas and traffic patterns, and demonstrates exceptional responsibility and reliability.ScheduleWork is expected from Monday to Friday, 8 hours a day, totaling 40 hours per week, with opportunities to extend hours as desired.

Join Our Team!Are you a native or fluent Norwegian speaker with excellent English communication skills? Do you aspire to build your career in a vibrant, multicultural setting in the historic city of Athens? This is the ideal opportunity for you!Your next adventure: become part of our dedicated Norwegian Customer Support team.In your role as a customer service specialist, your daily tasks will encompass: Delivering top-notch support to customers via phone and email on a variety of inquiries Providing accurate and complete information by adhering to established procedures Taking ownership of customer queries to ensure timely resolutions Fostering meaningful relationships by responding to customers' questions in a courteous and professional manner Meeting and exceeding customer service quality standards, compliance regulations, and productivity benchmarks Creating exceptional customer experiences that both our clients and we value Following management directives and offering feedback for continuous improvement

Become a Customer Care Agent with Novibet!Are you eager to play a pivotal role in a thriving, fast-paced organization? If you have a genuine passion for customer service and excel in dynamic environments, this could be the perfect opportunity for you.About UsEstablished in 2010, Novibet is a leading GameTech company operating across Europe, the Americas, and various ROW countries, including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With operational hubs located in Greece, Malta, Brazil, and Mexico, we proudly employ over 1,200 individuals worldwide. Our commitment to technological innovation allows us to continuously enhance online gaming experiences for our rapidly growing customer base.Why Choose Novibet?At Novibet, we empower our employees to thrive, emphasizing professional development through active listening and learning. As part of our team of forward-thinking and proactive individuals, you will adapt to new challenges while contributing to a positive, inclusive workplace culture that supports personal growth.Join us and be part of a collaborative team that values innovation and teamwork.Your RoleAs a Customer Care Agent, you will serve as the first point of contact for our customers, addressing inquiries related to account management and betting options. You will resolve issues such as payment errors and accessibility challenges to ensure a smooth customer experience.Key ResponsibilitiesAssist customers through live chat, phone, email, and social media with various account queries, including payments, logins, verification, and betting inquiries.Respond to customer inquiries promptly and effectively.Manage complaints and provide appropriate solutions.Escalate unresolved requests and issues to relevant internal departments, ensuring follow-up until resolution.Document inquiries, feedback, and complaints.Enhance customer experience by providing feedback to the Product teams.What We SeekHigh School Diploma or equivalent from an accredited institution.Fluency in English and Greek; additional languages are a plus.Previous experience in a similar role or in a call center is advantageous.Proficient in computer skills.Exceptional communication and interpersonal skills.Willingness to work on a shift rotation.Our OfferAt Novibet, we genuinely value our team members! In our engaging, fast-paced environment, we encourage everyone to realize their full potential and enjoy the journey. Here’s how we support that:Competitive Compensation: Attractive salary packages. Positive Work Environment: A vibrant, inclusive culture that fosters collaboration.

Your Role:Are you passionate about providing exceptional support and peace of mind to customers? As an English Customer Advisor, you will play a crucial role in resolving customer inquiries effectively before escalating them. Your ability to offer prompt answers, consult on products with empathy, and resolve issues with a positive attitude will transform average customer experiences into outstanding ones.Daily Responsibilities: Respond to customer communications via various channels Conduct research to resolve customer issues efficiently Act as the primary point of contact for our esteemed accommodation partners by addressing inquiries related to room modifications, rates, availability, and extranet tools Deliver precise, valid, and comprehensive information utilizing appropriate tools and processes Maintain high standards of partner service and ensure a positive experience About Your Journey with Us:We will provide you with comprehensive training to become a subject matter expert, ensuring you deliver top-notch service through voice, chat, or email interactions. Your innate caring and supportive nature will shine brightly as you assist customers. You'll also have the opportunity to forge lasting friendships within the TTEC community and cultivate your career in a vibrant, family-oriented environment.You will report directly to a Team Lead and contribute significantly to customer satisfaction and the team's overall success.

Join Mercier Consultancy as we expand our dynamic team with openings for Italian-Speaking Sales Agents in our Telecommunications Department based in Athens, Greece! We seek enthusiastic and driven individuals eager to promote our advanced telecommunications solutions to a diverse clientele.In this exciting role, you will utilize your Italian language proficiency to engage with customers, identify their needs, and showcase our extensive portfolio of telecommunications products. This position provides a fantastic opportunity to excel in a lively work environment while playing a key role in our clients' achievements.Key Responsibilities Connect with prospective clients to advocate for innovative telecommunications products and services Deliver detailed product information and execute compelling demonstrations Oversee the complete sales process from the initial contact to closing Foster and sustain strong client relationships to guarantee satisfaction and loyalty Address customer inquiries and deliver outstanding post-sales support Collaborate with team members to devise and implement effective sales strategies

Mercier Consultancy is thrilled to present exciting career opportunities for Polish-Speaking Sales Agents within our Telecommunications Department located in Athens, Greece! We are on the lookout for enthusiastic individuals who have a genuine passion for technology and sales to join our committed team.In this role, you will leverage your Polish language proficiency to engage with customers, identify their telecommunications requirements, and proficiently promote our diverse range of services and solutions. This position offers a remarkable opportunity for career advancement in a dynamic and innovative workplace.Responsibilities Engage with customers to promote and sell a variety of telecommunications products and services Provide detailed product information and assist customers with their inquiries Manage the sales process from prospecting to closing deals Achieve and exceed sales targets while contributing to team objectives Develop and maintain relationships with clients to ensure repeat business Collaborate closely with internal teams to enhance customer experience and product offerings

Join Our Team in Athens!Are you a German native or fluent speaker with excellent English communication abilities? Are you eager to advance your career in a vibrant, multicultural setting in historic Athens? This is the opportunity you've been looking for!Become a part of our German Customer Support team and help us enhance customer experiences.As a dedicated customer service specialist, your primary responsibilities will include: Delivering exceptional support to our customers via phone and email on various inquiries Providing accurate and comprehensive information using established procedures Taking ownership of customer queries to ensure timely resolutions Fostering meaningful relationships by addressing customer questions in a friendly, professional manner Meeting and exceeding customer service quality standards, compliance regulations, and productivity targets Creating outstanding customer experiences that we can all take pride in Following management directives and providing constructive feedback