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Senior Enterprise Program Manager

EsriCharlotte, NC - Arboretum
On-site Full-time $96.1K/yr - $153.3K/yr

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Experience Level

Mid to Senior

Qualifications

Requirements5+ years of experience in program management, go-to-market operations, sales operations, or a related role within a mid-to-large scale software or technology sales organization. Proven experience in supporting enterprise-level or cross-functional programs involving multiple stakeholders. Exceptional organizational skills with the ability to manage timelines, priorities, and interdependencies across multiple initiatives. Strong analytical skills with experience in data analysis and performance tracking.

About the job

Join our dynamic Global Business Development team as a Senior Enterprise Program Manager. In this pivotal role, you will drive Esri's enterprise customer strategy by implementing globally consistent and scalable programs. We are looking for a seasoned program manager with strong analytical abilities and a collaborative spirit to enhance our cross-functional organization. You will work closely with sales leaders, the Go-to-Market Lead, and global stakeholders to deliver enterprise programs that strengthen customer relationships, support sector priorities in Infrastructure, AEC, and Natural Resources, and contribute to measurable business outcomes.

Responsibilities

  • Execute enterprise programs. Collaborate with Global Business Development, Professional Services, Marketing, Product Management, and Engineering teams to develop and implement global enterprise offerings aligned with Infrastructure, AEC, and Natural Resources markets, ensuring timelines, deliverables, and dependencies are met to support defined sales objectives.
  • Foster stakeholder relationships. Work in partnership with sales, professional services, industry solutions, product, and operations teams to facilitate program delivery. Ensure stakeholder alignment, track progress, and maintain open communication throughout the program lifecycle.
  • Drive continuous improvement through analysis. Utilize industry, customer, and competitive insights to inform strategy, planning, and adjustments for enterprise programs. Define and report on key performance metrics, identify risks, escalate issues appropriately, and support mitigation strategies to ensure programs are on track and delivering results.
  • Enhance business impact. Support initiatives and change management efforts that drive customer acquisition and pipeline growth through the coordination of enterprise programs and cross-divisional engagement.

About Esri

Esri is a global leader in GIS technology, providing innovative solutions to help organizations understand and utilize geographic information. Our commitment to collaboration and excellence drives our success in transforming data into actionable insights for better decision-making.

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