About the job
Join our dynamic Global Business Development team at Esri as a Senior Enterprise Program Manager, where you will play a pivotal role in shaping our enterprise customer strategy. Your expertise in program management, analytical insight, and collaborative spirit will be crucial in executing globally consistent and scalable programs. In this role, you will collaborate closely with sales leaders, the Go‑to‑Market Lead, and global stakeholders to implement enterprise programs that enhance customer relationships, align with sector priorities in Infrastructure, AEC, and Natural Resources, and contribute to significant business outcomes.
Key Responsibilities
- Execute Enterprise Programs: Drive the development and implementation of global enterprise program offerings tailored to Infrastructure, AEC, and Natural Resources markets. Partner with cross-functional teams across Global Business Development, Professional Services, Marketing, Product Management, and Engineering to synchronize timelines, deliverables, and dependencies in line with established sales program objectives.
- Relationship Building: Foster collaborative relationships with sales, professional services, industry solutions, product, and operations teams to facilitate program delivery. Ensure stakeholder alignment, track action items, and maintain open communication throughout the program lifecycle.
- Performance Analysis: Utilize industry, customer, and competitive insights to refine enterprise program strategies, planning, and adjustments. Define, monitor, and report on key performance metrics and indicators; identify risks and issues; escalate when necessary; and support mitigation strategies to keep programs on track and achieving measurable outcomes.
- Drive Business Impact: Contribute to initiatives and change management efforts that promote customer acquisition, acceleration, and pipeline growth by coordinating enterprise programs, sales motions, and cross-functional engagement efforts.
Qualifications
- Minimum of 5 years of experience in program management, go-to-market operations, sales operations, or a related field within a mid- to large-scale software or technology sales organization.
- Proven experience in managing enterprise-level or cross-functional programs involving multiple stakeholders.
- Exceptional organizational skills with the ability to juggle timelines, priorities, and dependencies across concurrent initiatives.
- Strong analytical skills with experience in data analysis to inform strategic decisions.
- Excellent communication and interpersonal skills for effective collaboration.

