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Senior Engineering Manager, Customer Activation

BrexVancouver, British Columbia, Canada
Hybrid Full-time $300K/yr - $375K/yr

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Experience Level

Senior Level Manager

Qualifications

QualificationsProven experience in engineering leadership roles, particularly in customer activation systems and user experience design. Strong technical expertise in software development, system architecture, and integration processes. Excellent collaboration and communication skills, with the ability to work effectively across cross-functional teams. A passion for developing innovative solutions that enhance customer satisfaction and drive business success.

About the job

Why join us

Brex is revolutionizing the way businesses manage their spending with our AI-driven platform. By integrating corporate cards, banking, and global payments with user-friendly software for travel and expenses, we empower tens of thousands of companies—from startups to major enterprises like DoorDash and Flexport—to control their spending, cut costs, and enhance operational efficiency on a global scale.

At Brex, you have the opportunity to push boundaries, challenge conventional thinking, and collaborate with some of the brightest minds in the tech industry. We place a strong emphasis on diversity and inclusivity, ensuring that your potential is only limited by your aspirations. We provide you with the tools and resources necessary for professional growth.

Engineering

Our engineering teams at Brex focus on building scalable systems with purpose and speed. Covering areas such as Software, Data, Security, and IT, we operate with autonomy and foster deep collaboration. We take on complex technical challenges, take ownership of our results, and strive for excellence at every stage—from architecture to deployment. Here, engineering is viewed as a craft, and our builders evolve into leaders.

What you’ll do

In this pivotal role, you will lead an engineering team dedicated to developing the systems and product experiences that facilitate customer activation at Brex. This includes onboarding, account setups, verifications, integrations, and implementation workflows designed to help customers quickly derive value. This position demands strategic thinking, operational excellence, technical leadership, and a passion for providing seamless, AI-enhanced customer journeys. The ideal candidate is an experienced engineering leader skilled in scaling user-facing onboarding systems, delivering outstanding product experiences, and collaborating closely with Product, Design, Operations, and GTM teams.

Where you’ll work

This position is based in our Vancouver office, where we embrace a hybrid work model that combines the vibrancy of in-office interactions with the flexibility of remote work. Currently, we require two days in the office each week: Wednesday and Thursday. Starting February 2, 2026, this will increase to three days per week (Monday, Wednesday, and Thursday). Additionally, you will enjoy the benefit of up to four weeks of fully remote work each year!

Responsibilities

  • Play an active role in steering business and product strategies, advocating for a seamless and intuitive customer experience...

About Brex

Brex is at the forefront of transforming corporate spending through an AI-powered platform that simplifies financial management for businesses of all sizes. Our commitment to innovation and customer service has positioned us as a leader in the fintech space.

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