Senior Engineer, Support Operations

Join Info-Ways as a Senior Analyst in Applications Support, where your expertise will drive critical applications management and support. In this role, you will collaborate with cross-functional teams to enhance application performance, resolve technical issues, and ensure seamless user experiences. Your analytical skills will help us optimize processes and improve service delivery.

As an Applications System Analyst, you will play a crucial role in reviewing, analyzing, and refining programming systems to enhance our organization's application functionalities. Your responsibilities will include encoding, testing, debugging, and installing software, ensuring seamless operations across various platforms. You will collaborate closely with users to understand current procedures and clarify program objectives, ensuring that our solutions meet their needs effectively. Additionally, you may be tasked with documenting program development processes, logic, and coding corrections to ensure clarity and continuity for future development. Your role may also involve creating user manuals detailing installation and operational procedures for our software systems. To qualify for this position, you should possess a Bachelor’s degree in a related field and have 2-5 years of relevant experience. Familiarity with relational databases and client-server concepts is essential. You will leverage your experience and judgment to set and achieve project goals, performing a variety of tasks under general supervision and typically reporting to a project leader or manager. Creativity and innovation are highly valued in this role.

Position Overview:The IT Applications Security Engineer/Analyst will play a pivotal role in identifying, assessing, and mitigating security risks associated with our client's applications. This position is crucial for embedding secure software development principles at the client site, ensuring that security is a fundamental aspect of the software lifecycle.Key Responsibilities:Identify and communicate key security risks associated with applications to ensure appropriate mitigation strategies are in place.Develop and document secure design and implementation practices, focusing on application security.Provide guidance based on industry standards, including OWASP, to enhance application security measures.Conduct both manual and automated application assessments, generating reports, opening tickets, and collaborating with development teams.Offer 24/7 operational support and troubleshooting to ensure systems are available to support client business functions.Plan and execute complex project studies, analyzing various data sources and sharing findings with technical users.Review and document existing architectures and configurations, recommending necessary changes and implementing processes as needed.Monitor systems for data communication problems and user performance issues, addressing chronic inefficiencies.

Accordion is looking for an AI Support Analyst to help advance AI projects across the company. This position involves working with multiple departments to identify their needs and support ongoing AI initiatives. Role overview This role centers on using analytical skills to provide data-driven solutions. The AI Support Analyst will collaborate with teams throughout the organization, aiming to improve AI capabilities and contribute to more efficient processes. Key responsibilities Support AI initiatives by analyzing data and identifying opportunities for improvement Work with different departments to understand their requirements Help deliver solutions that enhance AI-driven outcomes for clients Locations This position is available in Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, and San Francisco.

Join CGS Federal as a Senior E-Discovery Application Administrator IIEmployment Type: Full-Time, ExperiencedDepartment: Legal ServicesCGS Federal is on the lookout for a skilled and dedicated professional with extensive experience in the eDiscovery domain to provide IT legal support services for a prominent federal agency. In this role, you will utilize your programming expertise to independently develop, modify, and maintain intricate applications that support various litigation environments, including litigation support databases and analytical systems.At CGS Federal, we unite motivated and innovative individuals to tackle the government's most pressing challenges using advanced technology. We seek candidates who are passionate about contributing to governmental innovation, value teamwork, and are proactive in anticipating the needs of others. Our workplace fosters professional growth through diverse learning opportunities and a supportive environment.Key Skills and Responsibilities:- Develop, modify, and maintain complex eDiscovery programs.- Translate program requirements into effective code.- Conduct testing, debugging, and refinement of programs to ensure compliance with specifications.- Enhance programs for improved efficiency and reduced operational time.- Create data entry interfaces and standardized reports, as well as specialized and ad hoc reports as needed.

Hello,We are excited to announce an opening for a Senior Business Analyst in Atlanta, GA. This position is a 12-month contract and is intended for local candidates only.Key Responsibilities:Lead the collection, development, and management of business requirements for various projects from inception to completion, ensuring they meet established standards.Engage with users, cross-functional teams, and vendors throughout the project life cycle.Troubleshoot and maintain production systems, applications, and programs as necessary.Generate both scheduled and ad-hoc reports as required.Support project status communication and tracking.Provide user support and coordinate issue resolution, including change management and root cause analysis.Develop use cases and functional specifications, ensuring effective system integration and functionality.Manage user acceptance criteria and facilitate internal/external system evaluations.Assist in creating project definitions, risk analyses, work plans, progress reports, and presentations.Support the transition of product support to operational systems and help establish end-user training.Core Competencies:Excellent communication skills for effective interaction at all organizational levels.Integrity and trustworthiness in all professional dealings.Strong teamwork abilities and a collaborative mindset.

Join Banyan Software as a Technical Support Analyst where you will play a crucial role in providing high-level technical assistance for our Linux and SQL environments. You will be responsible for troubleshooting complex issues, guiding customers through technical problems, and ensuring their satisfaction with our products.As part of our dynamic team, you will collaborate with developers to identify and resolve software bugs, and participate in the continuous improvement of our support processes. This position requires a blend of technical expertise and excellent communication skills to provide top-notch support to our clients.

About Speechify Speechify builds tools to break down reading barriers in education and daily life. Over 50 million people use our text-to-speech products to convert everything from PDFs to news articles into audio, making information more accessible and easier to retain. Our platform spans iOS, Android, Mac, Chrome, and web. Recent recognition includes Chrome Extension of the Year from Google and a 2025 Design Award from Apple for our work in inclusivity. The team includes nearly 200 remote colleagues, engineers, AI researchers, and professionals from companies like Amazon, Microsoft, and Google, as well as alumni from Stanford and other top universities. Role Overview: Senior Software Engineer, Windows/Desktop Applications This role focuses on building and shaping Speechify’s native Windows desktop applications. The work centers on delivering accessible, high-quality software that serves a diverse user base. What You Will Do Design, architect, and develop native Windows desktop apps using Windows App SDK, WinUI (or similar frameworks), C#, XAML, and at times C++. Set and maintain standards for Windows desktop development with attention to architecture, performance, memory management, responsive UI, cross-version compatibility (Windows 10/11+), and maintainability. Drive accessibility by integrating relevant APIs so the application is usable for everyone, including people with disabilities. Work closely with product designers, UX researchers, QA, and other teams to shape features and influence the Windows platform roadmap. Manage the full feature lifecycle, from initial idea through development, release, and ongoing maintenance, to ensure reliability and quality. Investigate and resolve complex technical issues, including bugs, performance bottlenecks, and compatibility challenges, while suggesting effective architectural improvements. Location Atlanta, GA, USA

Join our dynamic team at USTech Solutions as a Senior Full Stack Application Developer. In this role, you will be instrumental in designing and developing cutting-edge applications that enhance user experience and drive innovation. You will work closely with cross-functional teams to deliver high-quality software solutions, ensuring performance and scalability.Your expertise will help shape the future of our projects, leveraging the latest technologies and frameworks. If you are passionate about software development and eager to take your career to the next level, we want to hear from you!

Join Our Team!FanDuel is excited to announce an opportunity for a Senior Analyst in Payments Strategy to become an integral part of our innovative Payment Strategy team.The Senior Analyst will play a pivotal role in crafting and executing strategic analyses to enhance customer experiences and drive cost efficiencies across our diverse payment initiatives. This position entails collaboration with various internal teams to shape and implement FanDuel's payments strategy across all product offerings, including Sportsbook, Casino, Prediction Markets, and more.In this role, you will engage with a wide spectrum of stakeholders from Commercial, Product, and Analytics teams, focusing on optimizing our payments infrastructure to ensure an exceptional customer journey.Additionally, you may be called upon to perform other related duties as assigned by the Company, allowing for flexibility and responsiveness to evolving business needs.Your ResponsibilitiesAs a key member of our team, you will:Collaborate with internal and external stakeholders to enhance FanDuel's end-to-end payments system.Define and prioritize the core objectives of the Payment Strategy function.Develop analyses and financial models to assess and propel strategic initiatives.Work alongside Commercial and Product Development teams to align and implement key initiatives.Provide insights into potential costs and business impacts during the introduction of new payment methods and customer experiences.Utilize data and analysis to create and present strategies that drive payment innovations and business outcomes.Stay updated on payment and fraud industry trends and emerging technologies to inform strategic decisions.Align with leadership's strategic goals to help optimize performance results.Collaborate with Product, Finance, and Commercial teams to enhance user experience and cost-efficiency.Support the continuous evaluation and enhancement of payment processes through automation and new solution development.

We are seeking a highly skilled Senior Business Analyst to join our dynamic team in Atlanta, GA. This is a 12-month contract position, and candidates must be local to Atlanta.Key Responsibilities:Lead the gathering, development, coordination, and maintenance of business requirements for various projects, ensuring standards are met from initial phase to final implementation.Engage with users, other portfolios, and vendors throughout the project lifecycle.Troubleshoot and maintain production systems, programs, and applications as necessary.Generate scheduled and ad hoc reports to meet project needs.Support project status reporting and tracking.Provide user support and manage issue resolution, including change management and root cause analysis.Develop use cases, functional specifications, and coordinate process models and functional testing.Manage user acceptance criteria and assist in project definitions, cost/benefit analysis, risk analysis, and presentations.Facilitate the transition of product support to systems operations and assist in end-user training.Core Competencies:Strong communication skills, with the ability to convey information clearly to all levels of employees and management.Integrity and trustworthiness, with a strong commitment to honesty and confidentiality.Team-oriented mindset, fostering collaboration and cooperation among team members.

Role Overview Axon Enterprise, Inc. is seeking a Senior Collections Analyst in Atlanta, Georgia. This position focuses on improving collections processes and supporting the company’s cash flow goals. What You Will Do Analyze accounts receivable data to identify trends and areas for improvement Develop and implement strategies that support timely collections and reduce delinquencies Work with clients to maintain productive relationships while resolving outstanding balances Impact This role helps strengthen client partnerships and supports Axon’s financial health by ensuring efficient collections and minimizing overdue accounts.

Accordion is seeking a Senior Production Support Engineer to help maintain and improve the reliability of production systems. This position is based in one of several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, or San Francisco. Role overview This role focuses on keeping production environments stable and high-performing. The Senior Production Support Engineer will handle complex technical issues, deliver solutions, and monitor system health to prevent disruptions. What you will do Troubleshoot and resolve technical problems affecting live systems Work with cross-functional teams to address incidents and drive improvements Optimize system performance and reliability through careful analysis and proactive measures Provide ongoing maintenance and support for production applications Collaboration and impact This position works closely with teams across Accordion to ensure clients receive dependable service. A proactive mindset and strong technical skills are key to continuously refining support processes and delivering consistent results.

We are seeking a highly motivated Senior Quality Analyst to join our dynamic team at Mindlance. In this role, you'll be responsible for ensuring the highest quality standards for our products and services through rigorous testing and analysis. You will collaborate with cross-functional teams to identify and resolve quality issues, develop testing strategies, and implement best practices to enhance overall product quality.

We are looking for a dynamic and experienced Senior Support Account Manager to join our team at Saviynt. In this role, you will be the primary point of contact for our clients, ensuring their needs are met and expectations exceeded. Your expertise will help drive customer satisfaction and retention while collaborating closely with various internal teams to deliver exceptional service.The ideal candidate will have a strong background in account management and customer support, with a passion for helping clients succeed. You will be instrumental in identifying opportunities for improvement and advocating for client needs within the organization.

E-Discovery Application Administrator IIEmployment Type: Full-Time, ExperiencedDepartment: Legal Services CGS Federal is on the lookout for a skilled E-Discovery Application Administrator II to provide comprehensive IT legal support for a prominent federal agency. This full-time role requires a professional with extensive knowledge in the eDiscovery field. You will be responsible for the independent development, modification, and maintenance of intricate programs that support litigation applications, including litigation support databases, management systems, and analytical tools. At CGS, we foster a collaborative environment where talented individuals unite to tackle the government’s most pressing challenges with innovative technology. We value candidates who are eager to drive government innovation, excel in teamwork, and proactively address the needs of others. We are committed to supporting our employees’ professional growth through a variety of learning opportunities.

Join Our Team! If you have a passion for data and seek limitless career growth, we invite you to explore opportunities at Further.Further is a pioneering company in data, cloud, and artificial intelligence, dedicated to empowering businesses to transform raw data into informed decisions. We boast an award-winning culture filled with exceptional individuals. Our mission is to foster an environment where individuals can excel, leading to collective business success. We believe your work should be significant—impacting both your personal and professional life, as well as benefiting our clients. If this resonates with you, let's connect!We are seeking a Senior Analyst who can seamlessly integrate data analysis with strategic business initiatives. In this position, you will not only assess performance metrics but also translate data insights into actionable strategies that enhance client value.

Senior Platform Support EngineerJoin our SRE Operations team as a Senior Platform Support Engineer, where you will play a pivotal role in maintaining the seamless operation of Saviynt’s Enterprise Identity Cloud around the clock. This position emphasizes the importance of platform stability, performance, and reliability with a focus on application layer support and operational accountability. Collaborating with fellow operations team members, development, and engineering, you will tackle issues, implement enhancements, and deliver outstanding support. This is an ideal opportunity for individuals who relish operational challenges and enjoy problem-solving in a fast-paced cloud environment, seeing their projects through to fruition.KEY RESPONSIBILITIESExhibit strong pod-level troubleshooting capabilities in AKS/EKS (going beyond mere pod restarts).Analyze performance issues pertaining to applications and databases (RDS, MySQL).Conduct thorough investigations into application performance issues (Java, Grails, Hibernate), identifying root causes and proposing solutions.Supervise monitoring of our SaaS applications and their underlying infrastructure (Kubernetes on AWS and Azure, VPN connections, customer applications, Elastic Search, MySQL) for alerts and performance discrepancies.Possess a solid understanding of fundamental computing concepts such as DNS, IP addressing, Networking, and LDAP.

Role Overview DoorDash is hiring a Senior Analyst, Workforce Strategy and Planning. This position focuses on using data to improve workforce strategy and support operations across multiple locations. The role can be based in Minneapolis, MN; Austin, TX; Chicago, IL; Denver, CO; Philadelphia, PA; Miami, FL; Atlanta, GA; Tempe, AZ; or remote within the United States. What You Will Do Analyze workforce data and trends to identify opportunities for operational improvements. Develop strategies that support productivity and employee engagement. Work closely with teams from different departments to design and implement workforce plans. Translate insights into actionable plans that help drive business growth. Location Eligible locations include Minneapolis, MN; Austin, TX; Chicago, IL; Denver, CO; Philadelphia, PA; Miami, FL; Atlanta, GA; Tempe, AZ; and remote within the United States.