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Senior Engineer, Public Cloud Data Protection

Veeam SoftwareBangalore, India
On-site Full-time

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Experience Level

Senior

Qualifications

What You’ll BringStrong analytical and problem-solving skills. Excellent communication skills, both verbal and written. Experience in customer support or technical assistance roles. Familiarity with cloud technologies and data protection solutions. Ability to work collaboratively in a fast-paced environment.

About the job

Veeam is the trusted partner in Data and AI, dedicated to empowering organizations to understand, secure, and fortify their data and AI systems. As the industry leader in data resilience and security posture management, Veeam is designed to address the intersection of identity, data, security, and AI risk. With our headquarters in Seattle and a presence across more than 30 countries, we safeguard the operations of over 550,000 clients globally, who rely on us to ensure seamless business continuity. Join our mission to innovate fearlessly, learn continuously, and make a substantial impact for some of the largest brands in the world.

About the Role

Our Technical Customer Support team serves as the crucial link for our clients, revolutionizing the standard of technical assistance. This dynamic department tackles direct client interactions, ensuring a positive experience while providing vital insights to our development and testing teams.

We are currently seeking a Public Cloud Data Protection Engineer.

What You’ll Do

  • Deliver technical support and expert troubleshooting for Veeam Software’s clients (B2B) through telephone, email, and web conferencing.
  • Act as a technical liaison, fostering relationships with IT professionals.
  • Investigate and resolve customer issues and inquiries efficiently.
  • Manage and update assigned cases promptly.
  • Contribute to the enhancement of Veeam’s knowledge base through documentation.
  • Maintain accurate records of all customer interactions within our CRM tool, ensuring adherence to SLAs.
  • Stay informed about the latest technologies related to Veeam’s products and the associated technologies proactively.

About Veeam Software

Veeam Software is a leading provider of data management solutions that ensure data protection and availability across various platforms, enabling businesses to manage their data with confidence. With a global reach and a commitment to innovation, Veeam empowers organizations to navigate the complexities of data security and compliance.

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