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Senior End User Computing Engineer at ki-insurance | London

Ki InsuranceLondon, England, United Kingdom
On-site Full-time

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Experience Level

Senior

Qualifications

Requirements:Demonstrated experience in an End User Computing (EUC), desktop support, or endpoint management role. Hands-on proficiency with Microsoft Intune, Autopilot, and endpoint security policies. Comprehensive knowledge of Windows 10/11 and Microsoft 365 tools. Experience in hardware provisioning, asset tracking, and device refresh cycles. Strong analytical and troubleshooting skills across hardware and software platforms. Excellent stakeholder engagement skills, capable of interacting with suppliers, customers, and technical colleagues. Effective communicator with the ability to articulate and document technical information clearly. Proven experience in supporting IT transformation initiatives.

About the job

Who are we?

At Ki Insurance, we are at the forefront of innovation in the insurance industry. We insure a diverse range of entities from space shuttles and world tours to wind farms and even footballers’ legs. Our mission is to digitally disrupt and revolutionize an industry that has stood for 335 years.

In collaboration with Google and UCL, we have developed a cutting-edge platform utilizing algorithms, machine learning, and large language models to provide insurance brokers with quotes in mere seconds instead of days.

Proudly recognized as the world’s largest algorithmic insurance carrier, we have emerged as the fastest-growing syndicate in the Lloyd's of London market, achieving a remarkable $100 million in profit within our first three years.

With a team of diverse backgrounds, we work collaboratively in an agile environment to deliver the best possible experience for our customers. Ki Insurance has ambitious plans for the future, and we are on the lookout for exceptional individuals who are ready to challenge the status quo and reach new heights.

What will your role involve?

If you are passionate about providing high-quality user-centric services, we want you! As a Senior End User Computing Engineer, you will be instrumental in designing, managing, and evolving the entire lifecycle of our end-user devices. You will ensure that our laptops, mobiles, and collaboration tools are secure, efficient, and aligned with our business objectives. This hands-on role demands a balance of technical expertise, user empathy, and operational excellence.

Join us to make a significant impact, drive innovation, and help shape the future of our digital workplace.

Your responsibilities will include:

  • Overseeing the full lifecycle of End User Computing (EUC) assets, including procurement, provisioning, refresh, and secure disposal.
  • Leading 2nd and 3rd line support for EUC technologies while mentoring service desk teams and enhancing their technical capabilities.
  • Administering Intune and driving endpoint compliance, security baselines, and Mobile Device Management (MDM) / Mobile Application Management (MAM) strategies.
  • Monitoring application packaging, patching cycles, and device performance.
  • Managing meeting room and collaboration technology, supporting AV infrastructure, and facilitating in-office events.
  • Championing documentation, automation, and operational excellence throughout EUC services.
  • Supporting Ki’s IT transformation by helping shape our independent digital estate and internal best practices.

About Ki Insurance

Ki Insurance is pioneering the insurance industry with a focus on digital disruption and innovation. By leveraging advanced technologies, we aim to enhance efficiency and customer experience, ensuring we remain at the forefront of the market. Our collaborative and agile teams are dedicated to achieving excellence in every aspect of our operations.

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