About the job
Opportunity
The Manager of Operations and Ecosystem for the Skills Development Programs (SDP) is responsible for the operational infrastructure, impact measurement, and long-term community lifecycle strategy for all SDP initiatives.
This role is designed for an individual who sees a well-intentioned program and immediately identifies the missing infrastructure: tracking systems, reporting frameworks, and graduate and community engagement strategies that would make it ten times more effective. You will be tasked with building this framework here, collaborating with sales, customer success, and training teams to ensure our skills development programs remain valuable experiences for learners long after completion.
While supporting client delivery during active contracts, your primary focus will be on establishing the internal systems, reporting frameworks, and community mechanisms required to ensure sustainable program impact.
Your Responsibilities
- Build and manage the operational infrastructure of the Skills Development Programs (SDP), including learner tracking systems, scalable workflows, and program processes.
- Define, track, and present program impacts by creating dashboards and reporting frameworks to measure outcomes such as enrollment, completion, certification, and employment pathways.
- Establish and manage the long-term ecosystem of learners, including alumni communities, engagement initiatives, mentorship opportunities, and talent network growth.
- Implement and optimize CRM and automation systems to manage learner and partner lifecycle data, streamline reporting, and enhance operational efficiency.
- Coordinate program delivery and cross-functional collaboration during active contracts, working with Sales, Customer Success, Marketing, and Training teams to ensure programs meet defined KPIs and generate measurable impact.
