Senior Developer Experience Writer

Join us at Ably, where we are at the forefront of the realtime digital experience revolution. As users engage in livestreams, receive instant financial updates, and collaborate online, we are committed to powering these experiences on a large scale.Our mission is to prioritize developers in everything we do. With a comprehensive suite of products, we enable the creation, enhancement, and delivery of powerful realtime digital experiences, handling billions of messages across millions of devices daily and serving prestigious clients such as Harness, EA, Panasonic, and HubSpot.At Ably, you will contribute to building the infrastructure and technology that will define the future of the internet. The potential here is vast, and we are eager for your expertise to help us reach new heights.About This RoleAs the Technical Lead for Developer Experience, you will co-architect the vision and strategy for our Developer Experience (DevEx). Your focus will be on transforming our dashboard, documentation platform, and control plane into an exceptional user experience. We seek a senior, hands-on engineer who is passionate about enhancing the developer journey and improving the overall user experience of the Ably platform.Your deep full-stack expertise will empower you to lead a team of five engineers, where immediate feedback is part of the process, as you and your team are the end users of the ecosystem you are creating.Day-to-Day ResponsibilitiesEnhance Developer Experience: You will take charge of how developers interact with Ably’s platform and services, collaborating with the DevEx PM to set a benchmark for the industry.Lead Technical Execution: You will guide a team of five engineers in developing customer-facing web applications and will be responsible for the technical architecture and design decisions regarding our dashboard, documentation platform, marketing website, and billing UI.Foster a Product-First Culture: You will cultivate an environment where engineers are principal stakeholders in product features, focusing on customer outcomes while challenging the conventional “feature factory” approach.Thrive in a Fast-Paced Environment: You will lead a team that works collaboratively with PMs, customers, and engineers to rapidly iterate and co-create features.

Join us at Ably, where we are at the forefront of a real-time digital revolution. As digital consumers, we expect instant access to information, whether it's engaging in a live stream, receiving real-time financial updates, or collaborating with colleagues online. At Ably, we don't just witness this transformation; we actively drive it on a grand scale.Our mission is centered around empowering developers. We provide a comprehensive suite of products that enables the creation, enhancement, and delivery of powerful real-time digital experiences, processing billions of messages daily for millions of devices. Organizations like Harness, EA, Panasonic, and HubSpot rely on our technology.By joining Ably, you will contribute to building the infrastructure and technology that will shape the internet's future. The potential is vast, and we invite you to be part of this exciting journey.About This RoleAs a Technical Product Manager at Ably, you will be at the intersection of technology, customer needs, and market opportunities. This isn't a conventional product management role; we seek an individual who thinks like a developer and is eager to create tools for fellow developers. You will combine deep technical knowledge with marketing acumen to successfully launch new products and enhance the developer experience.In this role, you will become an authority in our market, platform, and, most importantly, our users. You will be responsible for the strategy, roadmap, and overall success of your product areas, transforming complex challenges into solutions centered around developers.Your Day-to-Day ResponsibilitiesLead a Visionary Product Strategy: Collaborate with founders, senior management, and engineering leaders to devise and execute a successful product strategy. You will oversee the lifecycle of key products and features from conceptualization to commercialization.Drive Product Adoption: Work cross-functionally with Sales and Marketing teams to articulate Ably's technical capabilities into compelling value propositions and successful launches, ensuring that our products not only launch but excel in the market.Engage with the Developer Community: Dedicate time to directly interact with developers, building a comprehensive understanding of customer feedback to prioritize and inform your product roadmap.Guide Engineering Outcomes: Act as a peer to our tech leads, providing clear problem statements and detailed UX wireframes or API specifications to enhance product development.

Join Multiverse as an IT Technical Lead, where you will play a pivotal role in guiding our technical team to success. You will be responsible for overseeing project delivery, mentoring team members, and ensuring the implementation of best practices in technology solutions. Your expertise will help drive innovation and efficiency within the organization.

Marshmallow seeks a Technical Lead in London to guide the technical direction of major projects. This position centers on shaping solutions that align with the company’s objectives and maintaining strong engineering standards. What you will do Lead a team of engineers, providing both technical guidance and mentorship. Define and oversee solutions that support Marshmallow’s business goals. Promote high standards of quality and collaboration within the team. Team leadership This role involves supporting the professional growth of engineers and fostering a culture of learning and improvement. Location This position is based in London.

Join PA Consulting Group as a Technical Lead in our dynamic Digital department. As a Technical Lead, you will spearhead innovative projects, driving technological advancements and fostering a culture of excellence within your team. Your expertise will guide the development of cutting-edge solutions that meet the evolving needs of our clients.In this role, you will collaborate with cross-functional teams, ensuring the successful delivery of projects from inception to implementation. Your leadership will empower team members, encouraging professional growth and fostering a collaborative work environment.

Join Ably as a Developer Growth Manager and lead the charge in expanding our developer engagement and community. You'll be responsible for creating strategies that enhance our developer outreach, facilitate growth through innovative programs, and drive adoption of our platform. Your role will involve collaborating with cross-functional teams to ensure that our developer ecosystem thrives.

About WheelyWheely is revolutionizing premium transportation in major cities across Europe, the US, and the Middle East. We combine advanced technology with the art of five-star chauffeuring to provide a trusted experience for over 100,000 active riders and 1,200 corporate clients.As a profitable, rapidly growing scale-up with $43M in funding and over $100M in annual revenue, we have recently expanded our services to New York City and are eager to grow further across the US and EMEA. If you are passionate about your work and want to contribute to shaping our next growth phase, we would love to connect with you.We are seeking a talented Technical Lead Manager to lead one of our dynamic technical teams, such as Passenger, Billing, and more.

Join cybersmart as a Customer Experience Agent (CXA) where you will leverage your technical skills and customer service passion to redefine the support landscape. This role transcends conventional Level 1 support, as our CXAs are dedicated customer advocates, fostering trust and loyalty at every interaction.As the initial point of contact for our customers, you will expertly guide them through technical challenges, product usage, and certification processes while identifying potential churn indicators and facilitating valuable conversations. You will collaborate with teams across Product, Sales, and Customer Success to deliver an unparalleled customer experience.Key ResponsibilitiesCustomer Support & Technical Assistance Act as the primary contact for customer and partner inquiries through chat, email, phone, and video. Deliver technical assistance for Windows, macOS, and mobile platforms, including software installations, CE+ processes, and troubleshooting. Conduct support and enablement sessions via Google Meet, Teams, or phone to assist users with setup and issues. Escalate intricate or unresolved problems to senior support staff while keeping the customer informed throughout the process. Customer Experience & Engagement Ensure all customer interactions are empathetic, professional, and result-oriented. Guide users through crucial lifecycle moments—onboarding, certification, and renewals—ensuring clarity and ownership. Proactively detect customers at risk (e.g., low engagement, recurring issues) and connect with relevant internal teams. Handle cancellation or downgrade requests thoughtfully, identifying potential retention opportunities and aiding Customer Success Managers in follow-up. Documentation & Knowledge Sharing Create and update clear, user-friendly help guides, how-tos, and FAQs to minimize support friction. Contribute to internal knowledge bases and playbooks to ensure high-quality support consistency across the team. Maintain accurate case records in the CRM, including tags, classifications, and customer context. Insights & Continuous Improvement Gather and relay customer feedback, usage trends, and product friction points to CX and Product teams. Participate in team retrospectives, quality assurance sessions, and process enhancement initiatives. Support Voice of the Customer efforts, CSAT/NPS feedback loops, and churn pattern analysis. Exhibit natural curiosity, persistently seeking to understand the underlying reasons and striving for innovative solutions. Cross-Functional Collaboration Partner with Customer Success and Account Managers to align on priority accounts and provide a cohesive experience. Assist in managing Cyber Essentials Plus audits and compliance processes.

Role overview Wise is seeking a Product Lead to focus on the Onboarding Experience. This London-based role centers on making the first steps for new users straightforward and engaging. The Product Lead will oversee projects that help users get started smoothly with the Wise platform. What you will do Lead initiatives to improve and streamline the onboarding journey for Wise users Shape product strategies that help users succeed from their very first interaction Create and implement solutions that ensure onboarding is clear and welcoming Location This role is located in London.

Technical Lead (Work Stream Leader)Join our dynamic team as a Technical Lead, where you'll spearhead the design and implementation of a new greenfield REST API while adapting and integrating existing REST APIs. You will lead a talented group of API engineers and developers, collaborating closely with the systems architect and project manager to scope and define tasks and sprints as part of an innovative project in the transport industry.You will thrive in a smaller, long-established, non-corporate, and friendly agency environment dedicated to delivering significant projects for our notable clients. Enjoy the flexibility of working from home or from one of our locations in London, Bristol, or Cornwall.

Role overview Wise seeks an Engineering Lead to focus on API experience in London. The role involves leading a team that designs and builds API solutions for customers at scale. This position centers on both technical leadership and team guidance. What you will do Guide and support engineers as they develop Wise’s API products Encourage new ideas and drive technical improvements within the team Oversee the creation and maintenance of scalable, reliable APIs Work to ensure Wise APIs align with customer needs and meet industry standards Location This position is based in London.

Veeva Systems is a pioneering force in the industry cloud space, dedicated to assisting life sciences companies to expedite the delivery of therapies to patients. As one of the fastest-growing SaaS enterprises in history, we achieved over $2B in revenue in our last fiscal year, with a promising growth trajectory ahead.Our core values at Veeva include: Integrity, Customer Success, Employee Success, and Agility. We are not just a typical public company; we made history in 2021 by becoming a public benefit corporation (PBC), which holds us accountable to balance the interests of our customers, employees, society, and investors.As a Work Anywhere organization, we empower you to choose a work environment that best suits you, whether from home or in the office.Join us in transforming the life sciences sector, with a commitment to making a meaningful impact on our customers, employees, and communities.The RoleAs a part of Veeva Link, we are creating the intelligence layer for the Life Sciences sector, developing interconnected data applications that enhance drug development and substantially improve patient outcomes. Our fundamental belief is that the combination of high-quality data and cutting-edge software creates significant value.We prioritize execution—progress is achieved through speed, accuracy, and quality in our daily work. Our engineering methodology focuses on clear product definitions that lead to detailed technical designs. We utilize a modern tech stack to ensure the reliability of our applications and provide an exceptional user experience.Our efforts are focused on two key areas:Data-Driven InsightsWe design advanced applications that map and comprehend global scientific and medical expertise, delivering high-impact insights and AI-generated intelligence. Our engineers confront intricate data modeling, entity resolution, and advanced machine learning challenges.

Position: Contract Technical Lead - Fullstack (Java/React)Compensation: £500 per dayContract Length: 6 monthsExpected Start: Early AprilWork Arrangement: On-site 2 days per week at our City of London officeAbout Us:AND Digital is a progressive technology firm committed to expediting digital transformation and bridging the digital skills gap. Since our inception in 2014, we have partnered with organizations to create superior digital products and cultivate robust digital teams.We strive to make a significant impact in everything we do, focusing on building strong, collaborative relationships with our clients through our regional offices, known as 'Clubs', ensuring they are supported by a dedicated team close to them.Our unique model has propelled our success, reflected in our impressive organic growth since 2014. Currently, we boast a workforce of over 1,300 professionals across Clubs in the UK, Europe, and the USA, with plans for global expansion in the coming years.Join us in our mission to close the digital skills gap across the globe.Your Role:We are on the lookout for a hands-on Technical Lead, who will also serve as an Architect and Engineering Leader, to spearhead a complex modernization initiative.Your Leadership & Influence:Technology Engineering Leadership: Demonstrated success in leading intricate software engineering projects, with a talent for converting enterprise-scale challenges into opportunities.Stakeholder Management: Proficient in client-facing delivery, with the ability to translate complex architectural solutions into substantial business value.Hands-on Approach: Comfortable leading projects from the front, with a focus on technical execution and a readiness to assist teams in achieving their goals.Your Strategic Mindset:Champion of Quality: You take pride in your work, advocating for quality assurance, security, and performance to ensure our client solutions are durable and trusted.Industry Knowledge: Committed to continual learning, staying abreast of industry standards, emerging engineering patterns, and best practices.Your Technical Expertise:Leading by example, you maintain the technical acumen necessary to oversee projects from architecture through to production and operational support.Engineering Proficiency: Full-stack experience in multiple programming languages, particularly Java and React, with a comprehensive understanding of engineering methodologies including pair programming, TDD, security by design, and observability.

Role Overview Trustpilot is looking for a Digital Experience Manager (UX Developer) to lead the design and development of the customer-facing Help Centre and self-service ecosystem. This position sits within the Digital Customer Support team and plays a key part in shaping how customers interact with Trustpilot’s support resources. What You Will Do Own the end-to-end digital support experience for Trustpilot’s Help Centre and self-service tools. Blend front-end development with user experience design to create intuitive, effective support journeys. Implement and optimize solutions using Salesforce Experience Cloud and AI-ready frameworks. Work closely with the Digital Customer Support team to deliver on the "Smart Tools, Trusted Help" vision. Shape how customers find answers and interact with support content in a SaaS environment. Location This role is based in London. About Trustpilot Trustpilot is a profitable, high-growth FTSE-250 company operating the world’s largest independent consumer review platform. The company’s mission is to enhance trust globally by providing a space for honest customer feedback.

Join Upvest as a SIPP Technical Lead and play a pivotal role in shaping our technical strategy for Self-Invested Personal Pensions (SIPP). You will lead a talented team, leveraging your expertise to optimize our SIPP offerings, ensuring compliance with regulations while enhancing user experience.

Join Pacon Consulting as a Technical Lead in the vibrant city of London. In this pivotal role, you will spearhead technical initiatives, driving innovative solutions that meet client needs. Collaborate closely with cross-functional teams to deliver exceptional consulting services and ensure project success.

Tessl is an innovative Series A startup headquartered in London, founded by the visionary Guy Podjarny. With over $100M raised from esteemed investors such as Index Ventures, Accel, GV, and Boldstart, we have been recognized among the top players in the industry, ranking #2 in Sifted EU’s B2B SaaS Rising 100 and #20 in Sifted's AI 100 this year.At Tessl, we are on a mission to redefine software development through the power of AI. Our AI Native Developers are pioneering a new approach, defining features, architecture, and workflows through specifications rather than code, effectively guiding the work of AI agents. We are at the forefront of creating a groundbreaking platform that embodies this transformative vision, leading a developer movement and ecosystem.Joining Tessl means becoming an integral part of an early-stage team where you have the chance to influence the future of software creation and maintenance.

Role overview Wise is hiring an Engineering Lead to guide the API Experience Team in London. This position centers on building and refining API services that enable smooth integration and support reliable user experiences. The Engineering Lead manages a talented group of engineers and collaborates with teams across Wise to strengthen API products. What you will do Lead and mentor the API Experience engineering team Oversee the development and improvement of API services Work closely with teams from different functions to enhance product offerings Promote solutions that simplify integration for Wise’s partners and users

Join our innovative team at Netcompany1 as a Technical Lead - Pensions. In this pivotal role, you will spearhead technical projects, ensuring the delivery of high-quality solutions within the pensions domain. You will collaborate with cross-functional teams, driving technical excellence and mentoring junior staff. Your leadership will be crucial in shaping the technical direction of our projects and ensuring compliance with industry standards.