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Senior Delivery Manager

Shift TechnologyUnited Kingdom - London
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

The project management team at Shift is composed of high achievers committed to delivering exceptional client service, driven by challenging projects, and dedicated to continuous learning and innovation.

About the job

Shift Technology stands as the premier AI platform revolutionizing the insurance sector. By integrating generative, agentic, and predictive AI, Shift redefines underwriting, claims processing, and fraud detection, enhancing operational efficiency and delivering outstanding customer experiences with tangible business results. Our innovative solutions are trusted by top insurers globally, proving their effectiveness at scale.

Our vibrant culture thrives on innovation, trust, and a shared commitment to transforming the insurance landscape through our cutting-edge SaaS platform. With a diverse team representing over 50 countries, we are united in our mission to shape the future of insurance.

Your Role
As the senior leader overseeing the project management function in the UK, you will be instrumental in ensuring the success of Shift Technology’s initiatives. You will lead a team of project managers responsible for delivering our solutions to clients, managing the entire delivery process from inception to completion while maintaining the highest standards of quality and efficiency.

Key responsibilities include:

  • Overseeing the full delivery lifecycle of a diverse portfolio of projects, including involvement in pre-sales, project inception, planning, execution, monitoring, and closure.
  • Developing and mentoring a highly skilled team of project managers, fostering a culture of operational excellence, accountability, resilience, and collaboration.
  • Coordinating with leaders across the UK, Ireland & Nordics region and other departments at Shift to align strategies, priorities, and resources effectively.
  • Building strong relationships with key client stakeholders, understanding their needs, providing updates on project progress, and ensuring overall client satisfaction.
  • Proactively identifying risks and issues that could affect project delivery, collaborating with internal teams to mitigate them.
  • Driving continuous improvement initiatives to enhance delivery processes and methodologies.
  • Personally managing key, high-impact projects, showcasing your expertise in project management and strategic decision-making.

About Shift Technology

Shift Technology is the foremost AI platform dedicated to transforming the insurance industry. We harness the power of advanced technologies to deliver effective solutions that enhance operational efficiency and customer experiences for insurers worldwide.

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