Senior Data Engineering Manager

Join our dynamic team at Intercom as a Senior Data Scientist, where you will leverage your analytical expertise to drive data-driven decisions and contribute to our innovative product development. In this role, you will collaborate with cross-functional teams to build models that enhance user experiences and optimize our services.

Intercom is a pioneering AI Customer Service company dedicated to enhancing the customer experience for businesses worldwide.Our flagship AI agent, Fin, represents the pinnacle of customer service AI technology. It empowers businesses to offer seamless, 24/7 customer service, significantly improving their customer engagement. When integrated with our Helpdesk, Fin evolves into the Intercom Customer Service Suite, providing AI-augmented support for complex inquiries that necessitate human intervention.Since our establishment in 2011, we have earned the trust of nearly 30,000 businesses globally, setting the benchmark for unparalleled customer service. Our core values drive us to innovate, act with speed and intensity, and deliver exceptional value to our clients.What is the opportunity?Join our Research, Analytics & Data Science (RAD) team, where we transform insights into actionable strategies. We analyze customer, product, and business data, translating them into tools that integrate seamlessly into go-to-market (GTM) workflows.The advent of AI has ushered in a new era of internal tools for our GTM teams. We are progressing from traditional dashboards to sophisticated workflows powered by large language models (LLMs) and AI agents that are capable of autonomously conducting account research, summarizing previous interactions, drafting tailored outreach, identifying renewal risks, and generating reports, thereby allowing Sales and Success teams to concentrate on high-impact conversations.The RAD team collaborates closely with GTM Systems to identify challenges, devise solutions, and evaluate their impact from prototype through to production.This role demands a high level of ownership from someone who thrives in uncertain environments, is passionate about solving intricate real-world challenges, and gains satisfaction from seeing their contributions lead to measurable business results.What will I be doing?Design, evaluate, and deploy AI-powered internal tools for GTM applications, including account research and summaries, recommendations for next steps, renewal likelihood assessments, pipeline risk identification, and post-call follow-ups.Manage the entire lifecycle: Take ownership from problem identification and data modeling to the development of production-ready tools, including creating Python backends and React frontends.Rapid prototyping and deployment: Collaborate with users to build quickly, then iterate and enhance for maximum impact.Measure for success: Define success metrics based on actual usage and quantifiable business outcomes.

Join our dynamic team at Intercom as a Senior Data Scientist specializing in Product Analytics. In this role, you will leverage data to drive meaningful insights that enhance user experience and product development. You will work closely with cross-functional teams to analyze trends, build predictive models, and develop metrics that inform strategic decisions.

At Intercom, we are not just an AI Customer Service company; we are on a transformative mission to redefine customer experiences for businesses worldwide.Our cutting-edge AI agent, Fin, sets the benchmark for customer service AI, enabling businesses to provide seamless, always-on support that enhances customer satisfaction. When paired with our Helpdesk, Fin evolves into the Intercom Customer Service Suite, offering AI-enhanced solutions for complex queries that require human intervention.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, establishing new standards in customer service. By adhering to our core values, we continuously innovate, work with urgency, and deliver exceptional value to our clients.We are seeking a Senior Product Manager to join our dynamic team and play a pivotal role in shaping the future of business messaging and AI-driven customer engagement. This is a unique opportunity to lead a talented team of engineers, designers, and researchers in creating products that impact millions daily.

Intercom creates AI-powered customer service tools used by nearly 30,000 businesses worldwide. The platform’s core products include the Intercom Helpdesk and its integrated AI agent, Fin, which work together to deliver always-on support. Intercom aims to set a new standard for customer experience, balancing automation with the need for a human touch to handle complex service requirements. Role overview The Senior Product Marketing Manager, based in London, plays a central role in shaping how Intercom presents its Helpdesk product and the AI agent, Fin, to the market. This position operates at the intersection of product, AI, sales, and strategy. The main focus is to define and communicate the product vision to both current customers and the wider market, positioning Intercom as the leading choice for businesses that want both AI and human support in one platform. This is a senior individual contributor role, requiring close collaboration with teams across product, engineering, sales, and marketing. The work is hands-on and centers on building compelling messaging, engaging with customers, and supporting Intercom’s reputation in the market. Key responsibilities Define the ideal customer profile and target audience for the Helpdesk product to guide marketing and sales strategies. Lead the positioning and messaging for Helpdesk, emphasizing the benefits of Intercom’s integrated platform. Develop and share the narrative for Intercom’s AI-first Helpdesk vision, demonstrating its impact and potential.

Intercom is the leading AI Customer Service platform dedicated to transforming how businesses engage with their customers. We empower companies to provide outstanding customer experiences through our innovative solutions.Our advanced AI agent, Fin, is at the forefront of customer service technology, enabling businesses to deliver exceptional, always-on support. Fin seamlessly integrates with our Helpdesk to form the Intercom Customer Service Suite, a comprehensive solution designed to address both simple and complex customer inquiries.Since our inception in 2011, we have earned the trust of nearly 30,000 businesses worldwide, setting a new benchmark for customer service excellence. Our core values drive us to challenge norms, work with agility, and consistently deliver outstanding value to our clients.What’s the Opportunity?Recently, we have seen a surge in demand for skilled software engineers who collaborate closely with our strategic customers, helping to align their business objectives with our AI capabilities through Fin. As a pioneering Senior Forward Deployed Engineer, you will engage with our R&D team to influence product direction while creating significant business impact for our customers.Your contributions will be crucial in redefining how our key clients enhance their customer support operations. You will collaborate with customers and our go-to-market team to deeply understand their needs, and design, develop, and implement tailored solutions.If you seek a role that offers ownership, creativity, and the chance to lead R&D and go-to-market initiatives in a dynamic environment, this position is ideal for you.What Will I Be Doing?Facilitate the adoption of Fin by guiding prospects to harness the full potential of Intercom’s AI capabilities, automating and scaling their support operations.Engage deeply with strategic customers to comprehend their business challenges and technical requirements, offering insights to achieve exceptional results with Fin.Act as a technical expert and trusted advisor, collaborating directly with customer technical teams, coding alongside them to ensure successful project completion.Work in close partnership with Sales, Success, and Product teams to guarantee seamless customer experiences, project success, and actionable product feedback.Contribute to the evolution of the Forward Deployed Engineering function by documenting best practices and sharing insights garnered from customer interactions to facilitate our growth.

At Intercom, we are redefining customer service through innovative AI solutions, ensuring businesses can provide exceptional customer experiences.Our flagship product, Fin, is recognized as the most advanced AI customer service agent on the market, allowing companies to deliver seamless, around-the-clock support while enhancing overall customer interactions. When paired with our Helpdesk, it evolves into the complete Intercom Customer Service Suite, catering to intricate queries that necessitate human intervention.Since our inception in 2011, Intercom has gained the trust of nearly 30,000 businesses globally, setting new benchmarks in customer service. We are committed to our core values, which drive us to push boundaries, operate with agility, and consistently offer unparalleled value to our clients.What’s the opportunity?As a Product Engineer at Intercom, your role will be pivotal in addressing real customer challenges through the intelligent and efficient application of your technical expertise. You will become an integral part of our multidisciplinary product teams, developing both back-end and front-end systems while collaborating closely with designers, product managers, researchers, and data analysts.We are currently navigating exciting scaling challenges as we build a resilient platform where your skills can be utilized in various areas such as crafting a user-friendly messenger composer, implementing rule matching, ensuring deliverability, upholding security, enhancing app availability, and leveraging machine learning, among others.What will I be doing?As a seasoned engineer, you will:Develop comprehensive technical plans and contribute to our architectural strategy as we scale our products to accommodate tens of millions of users daily.Craft Ruby code that integrates a variety of AWS, infrastructure, platform, and SaaS technologies that constitute the backbone of Intercom’s backend infrastructure.Deploy a change to production on your first day and launch a feature within your first week. This “day one” change is seamlessly integrated into production alongside numerous other deployments.

At Intercom, we're revolutionizing customer service through our advanced AI solutions. Our flagship AI agent, Fin, empowers businesses to deliver exceptional customer experiences, ensuring they're always available to assist users. When combined with our Helpdesk, Fin forms the Intercom Customer Service Suite, a comprehensive solution for addressing complex customer queries that require a personal touch.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, setting the standard for customer service excellence. Our commitment to innovation drives us to push boundaries and deliver unparalleled value to our clients.What’s the opportunity?As a Principal Engineer at Intercom, you'll take the lead in defining and executing key strategic initiatives. This role offers you the autonomy to impact the engineering organization significantly. You'll be responsible for developing both back-end and front-end systems, collaborating closely with designers, product managers, researchers, and data analysts. Additionally, you'll mentor and coach fellow engineers while partnering with Group Engineering Managers on technical strategy and leadership.What will I be doing?In this role, you will:Utilize your domain expertise to lead pivotal projects within our R&D organization.Provide insights on project progress, risks, and challenges to guide resource allocation and prioritization effectively.Contribute to our technical architecture, ensuring our systems scale to meet growing customer demands.Prioritize agility alongside scalability and availability, with a focus on continuous deployment and incremental releases.Engage in all software development phases, including ideation, prototyping, design, and implementation, balancing hands-on development with architectural leadership.Leverage state-of-the-art tools to enhance productivity and streamline problem-solving.

Intercom is an innovative AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, is the most advanced customer service AI available, enabling businesses to provide round-the-clock, flawless customer support. By integrating with our Helpdesk, it becomes a comprehensive solution known as the Intercom Customer Service Suite, offering AI-enhanced support for intricate or high-touch inquiries requiring human intervention.Founded in 2011 and trusted by almost 30,000 businesses worldwide, Intercom is redefining the standards of customer service. Driven by our core values, we challenge the status quo, work with speed and intensity, and consistently deliver outstanding value to our clients.Responsibilities:As a Senior Product Manager on our Web team, you will bring the narrative of Fin and the Intercom Suite to life through exceptional web experiences. Your role will be pivotal in showcasing our products, articulating our brand story, and communicating our vision for the future of AI customer service. This is a highly visible position that significantly influences how prospects and customers perceive our identity, our offerings, and their importance.We seek a candidate with a strong product marketing background or significant experience in conveying narratives through digital platforms. You are a proactive leader, advancing projects, making decisive choices, and ensuring every launch adheres to Intercom’s high standards of design, clarity, and quality. You will collaborate closely with product marketing, designers, engineers, and brand teams to create pages that are visually captivating, narratively engaging, and optimized for performance.

At Intercom, we are revolutionizing customer service through artificial intelligence, empowering businesses to deliver outstanding customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI agent available, allowing companies to provide continuous, flawless customer support, ultimately enhancing customer interactions. Fin seamlessly integrates with our Helpdesk to form the Intercom Customer Service Suite—a comprehensive solution that offers AI-augmented assistance for more complex or high-touch inquiries that necessitate human intervention.Since our inception in 2011, Intercom has earned the trust of nearly 30,000 businesses worldwide and is setting a new benchmark in customer service. Guided by our core values, we consistently push boundaries, work with speed and intensity, and deliver exceptional value to our clients.What’s the Opportunity?The Machine Learning team at Intercom is tasked with defining innovative ML features, researching suitable algorithms and technologies, and quickly delivering initial prototypes to our customers.Our team is deeply product-focused, collaborating closely with Product and Design teams. Our dedicated ML product engineers enable rapid transitions to production, often launching beta versions just weeks after successful offline testing.We are passionate about harnessing machine learning technology, having productized everything from traditional supervised models to cutting-edge unsupervised clustering algorithms and novel transformer neural network applications. We rigorously evaluate the real customer impact of each model we deploy.What Will I Be Doing?Identifying opportunities where machine learning can add value for our customers.Defining the appropriate ML framing for product challenges.Collaborating with teammates and stakeholders from Product and Design.Conducting exploratory data analysis and research.Gaining a deep understanding of the problem areas.Researching and selecting the most suitable algorithms and tools.Being pragmatic while pushing the boundaries of innovation when necessary.Performing offline evaluations to validate algorithm effectiveness.Working alongside engineers to transition prototypes into production.Planning, measuring, and sharing insights to guide iterative development.Collaborating closely with the team and others to create exceptional ML products.

Join ravio as a Senior Data Scientist and lead innovative projects to harness the potential of big data. You will work closely with cross-functional teams to extract valuable insights, develop predictive models, and enhance data-driven decision-making processes. This role offers an exciting opportunity to impact our data strategy and drive meaningful change.

Join Entain, a global leader in sports betting and gaming entertainment, as a Senior Data Scientist. In this pivotal role, you will leverage cutting-edge analytics and machine learning techniques to drive data-driven decisions that enhance our customer experience and optimize business operations.Your expertise will be critical in developing predictive models, conducting complex data analyses, and collaborating with cross-functional teams to implement data strategies that support our ambitious growth objectives.

Why Join Faculty?Founded in 2014, Faculty is at the forefront of artificial intelligence, believing it to be the defining technology of our era. With a proven track record, we have partnered with over 350 global clients to enhance their performance through human-centric AI solutions. Discover our impact here.We prioritize genuine innovation over fleeting trends. Our commitment to responsible AI enables us to deliver solutions that drive significant results. Our extensive expertise spans across various sectors, including government, finance, retail, energy, life sciences, and defense.As our business continues to expand rapidly, we seek individuals who possess intellectual curiosity and a passion for leveraging technology to create a lasting positive impact.Join us in harnessing the power of AI to redefine its applications and make a tangible difference.About Our TeamThe Frontier TM product represents our bold ambition to create an enterprise-grade platform that integrates decision intelligence and AI Agents, optimizing critical processes in large organizations. You will tackle complex challenges within the real economy, focusing especially on healthcare and life sciences.Your RoleAs a Senior Data Scientist on the Frontier team, you will shape the future of our Decision Intelligence Platform by developing AI-powered digital twins that enhance organizational decision-making. This entrepreneurial role involves solving intricate problems while enabling enterprise users to leverage state-of-the-art AI technologies. You will combine scientific rigor with a business-oriented mindset to advance our AI Agent and Decision Hub capabilities.Key Responsibilities:Designing and Building: Create agents for high-stakes environments, ensuring that outputs meet rigorous validation standards.Data Analysis: Conduct exploratory data analysis, model development, validation, and performance monitoring.Leadership: Guide data science initiatives within cross-functional delivery teams, collaborating with engineers, designers, and business stakeholders.

Why Join Faculty?Founded in 2014, Faculty believes that AI is the defining technology of our era. We have successfully partnered with over 350 global clients to enhance performance through human-centric AI solutions. Discover our real-world impact here.We prioritize innovation over hype, focusing on creating and implementing responsible AI that truly makes a difference. Our extensive expertise spans various sectors, including government, finance, retail, energy, life sciences, and defense.As our business and reputation continue to expand rapidly, we are eager to recruit individuals who are intellectually curious and passionate about building a positive legacy through technology.Join us in leveraging AI’s transformative power to revolutionize decision-making processes in critical fields.About the TeamThe Faculty Frontier™ product represents our ambitious goal of developing the first enterprise-grade platform that integrates decision intelligence with AI agents to optimize key processes in large organizations. You will tackle complex challenges with a focus on healthcare and life sciences.Role OverviewAs a Senior Data Scientist, you will play a pivotal role in shaping our Frontier Decision Intelligence Platform. You will lead the design and implementation of AI-powered digital twins that redefine organizational decision-making. Working within cross-functional teams, you will blend technical prowess with commercial insight to address intricate customer challenges. This is also an opportunity to mentor emerging talent while delivering impactful, production-grade AI solutions in a dynamic and entrepreneurial setting.

Why Join Faculty?Founded in 2014, Faculty believes that artificial intelligence is the defining technology of our era. With over 350 global clients, we have successfully transformed performance through human-centric AI solutions. Explore our real-world impact here.We prioritize substance over hype. Our commitment lies in innovating, developing, and implementing responsible AI that genuinely makes a difference. Our expertise spans across various sectors, including government, finance, retail, energy, life sciences, and defense.As our business grows rapidly, we seek individuals who share our intellectual curiosity and aim to create a meaningful legacy through technology.Join us in harnessing the power of AI and realizing its most impactful applications.About the TeamThe Defence team is dedicated to creating and integrating human-centered AI solutions that enhance national security. We work closely with our clients to deliver ethical, reliable, and advanced AI solutions in critical situations, ensuring a balance of global power crucial for our freedom.Due to the sensitive nature of our work, candidates must be eligible for UK Security Clearance (SC) and should be prepared to work onsite with clients 2 to 4 days a week, which may involve travel across the UK. When not on client sites, you can choose to work from our London office or remotely within the UK.About the RoleAs a Senior Data Scientist, you will spearhead high-impact AI initiatives and guide the technical direction of customized solutions. This position demands both hands-on technical proficiency and strong leadership skills. You will establish data science methodologies, design resilient software architectures, mentor junior team members, and ensure robust project delivery while fostering deep client relationships and reinforcing our standing as a leader in practical, impactful AI.Your Responsibilities Include:Mapping the end-to-end data science approach...

Intercom is an innovative AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our state-of-the-art AI agent, Fin, is recognized as the leading customer service AI solution available. It enables businesses to provide consistent, high-quality customer service, thereby enhancing their overall customer experience. Fin can seamlessly integrate with our Helpdesk to form the comprehensive Intercom Customer Service Suite, which offers AI-enhanced support for more complex queries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the customer service landscape. Guided by our core values, we continuously challenge the status quo, act with urgency, and strive to deliver remarkable value to our clients.What is the Opportunity?Our Machine Learning team at Intercom is pivotal in identifying and developing new ML features, exploring suitable algorithms and technologies, and swiftly delivering initial prototypes to our customers.We are a highly product-focused team, collaborating closely with our Product and Design partners. The dedicated ML product engineers on our team enable us to expedite our transition to production, often launching beta versions just weeks after successful offline testing.We are deeply passionate about harnessing machine learning technology, having productized a range from traditional supervised models to state-of-the-art unsupervised clustering algorithms and innovative applications of transformer neural networks. We rigorously test and evaluate the tangible customer impact of each model we deploy.What Will I Be Doing?Actively participate in recruitment, mentoring, and career development initiatives for fellow engineers.Elevate technical standards, performance metrics, reliability, and operational excellence.Pinpoint opportunities where ML can deliver significant value to our customers.Collaborate with team members and Product and Design stakeholders to define the appropriate ML framework for product challenges.Conduct exploratory data analysis and research to gain a deep understanding of the problem domain.Investigate and select suitable algorithms and tools, balancing practicality with cutting-edge innovation where necessary.Execute offline evaluations to validate algorithm efficacy.Collaborate with engineers to transition prototypes to production.Plan, measure, and disseminate insights to guide iterative improvements.

Join Faculty as a Senior Data Scientist and play a pivotal role in driving data-driven decision-making across diverse projects. You will leverage your expertise in machine learning, statistical analysis, and data interpretation to deliver innovative solutions that support our clients’ strategic goals.Your responsibilities will include developing predictive models, analyzing complex datasets, and collaborating closely with cross-functional teams to implement data solutions that enhance performance and efficiency.

At Intercom, we are revolutionizing customer service through our cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated solution on the market, enabling businesses to provide continuous, high-quality customer support. Fin seamlessly integrates with our Helpdesk, creating the Intercom Customer Service Suite—a comprehensive solution for managing complex customer queries that necessitate human interaction.Founded in 2011, we are proud to be trusted by nearly 30,000 global businesses, setting a new benchmark in customer service. Our core values drive us to innovate, work with urgency, and consistently provide outstanding value to our clients.What’s the opportunity?As the demand for skilled Software Engineers continues to rise, we are looking for Forward Deployed Software Engineers who excel at the intersection of technical expertise, customer engagement, and product strategy. As our AI agent Fin becomes essential for our key clients, you will play a pivotal role in connecting customer requirements with product advancements.Your role will involve direct collaboration with some of our most important clients, working in tandem with our R&D and Go-to-Market teams to craft and implement impactful solutions. You will not only handle implementation but also influence product direction, contribute to roadmap discussions, and ensure that Fin achieves tangible business results in diverse real-world scenarios.If you have a passion for ownership, creativity, and tackling complex challenges, and seek to operate at the forefront of applied AI while working with top-notch Product, Engineering, and GTM teams, this position provides a unique opportunity to merge technical brilliance with significant customer impact.What will I be doing?Facilitating the adoption of Fin by assisting clients in leveraging Intercom’s AI capabilities to enhance and expand their support operations.Deeply engaging with strategic customers to comprehend their business hurdles and technical needs, providing insights necessary for achieving remarkable outcomes with Fin.Acting as a trusted technical authority while collaborating closely with customers’ technical teams, coding alongside them to ensure project success.Collaborating with Sales, Success, and Product teams to deliver seamless customer experiences, successful project implementation, and actionable product feedback.Contributing to the ongoing enhancement of the Forward Deployed Software Engineer role.

About LendableLendable is dedicated to revolutionizing the way individuals access credit and save money. As one of the fastest-growing fintech companies in the UK, we have quickly established ourselves as a leader in the industry.Recognized as a unicorn with a talented team of over 700 professionals.Consistently ranked among the fastest-growing technology companies in the UK.Achieved profitability since 2017.Supported by top investors, including Balderton Capital and Goldman Sachs.Highly rated by customers, boasting a 4.9 rating across tens of thousands of reviews on Trustpilot.We have revamped the Big Three consumer finance products: loans, credit cards, and car finance. Our mission is to expedite the process, providing our customers with funds in minutes rather than days.As we continue to expand, we are targeting the two largest Western markets (UK and US) where traditional banks still rely on outdated systems and cumbersome processes.Join Us If You Want ToTake ownership of significant projects from day one, making impactful decisions that steer the direction and success of Lendable.Collaborate with exceptional colleagues in small teams, working together to creatively solve problems and innovate beyond the status quo.Develop cutting-edge technology in-house, leveraging data sources, machine learning, and AI to automate complex tasks.About the RoleWe are in search of a seasoned Senior Product Data Scientist to spearhead product analytics for our dynamic multi-product app. In this influential position, you will uncover insights that drive the enhancement of our Zable app, impacting over 1 million users on both iOS and Android. Your contributions will significantly inform product strategy and elevate the core user experience.