Senior Customer Support Associate

Pleo is changing how businesses manage spending, making financial processes simpler for both finance teams and employees. With a decade of growth and over 40,000 customers, the company continues to expand its reach in the fintech space. The team in Copenhagen includes more than 850 professionals from over 100 nationalities, all focused on improving business spending solutions. This Senior Customer Support Associate position is a 12-month fixed-term contract. The role centers on delivering outstanding service to customers as Pleo grows its operations. Candidates with a strong background in customer support and an interest in fintech products will find this role rewarding. What you will do Communicate with customers through chat, email, and phone to ensure a positive experience with Pleo. Troubleshoot and resolve product-related issues, escalating complex cases as needed. Work closely with other teams to share customer insights that can help shape product development. Document key learnings and contribute to the knowledge base to support team-wide growth and information sharing. Requirements Fluency in both written and spoken English and either Danish or German. Experience providing attentive support via live chat, email, and phone. Strong problem-solving skills, persistence, and an analytical mindset when facing challenges. This role offers the chance to make a direct impact on customer satisfaction and the ongoing success of Pleo's fintech solutions.

Pleo builds tools that make spend management simpler for finance teams and employees. The company’s mission centers on helping businesses move beyond routine processes and expectations. Since its founding, Pleo has aimed to deliver more than expected, a principle reflected in both its name and its approach to product development. Today, more than 40,000 customers rely on Pleo’s solutions. With a team of over 850 people representing more than 100 nationalities, Pleo values diverse perspectives and a shared drive to solve complex challenges. Every decision here can impact customers and the company’s direction. The team welcomes those who enjoy identifying customer needs, simplifying problems, and seeking better ways to work, even when the path forward isn’t always clear.

Role Overview Keylane is looking for a Customer Support Specialist in Copenhagen. This position serves as the first point of contact for clients, handling questions and resolving issues. Building strong relationships and ensuring customer satisfaction are central to the role. What You Will Do Troubleshoot and resolve customer issues promptly Maintain clear and professional communication with clients Support ongoing improvements to support processes Help foster positive client relationships

Join Our Team at ViaBillAs Denmark’s premier "Buy Now, Pay Later" provider, ViaBill is dedicated to revolutionizing the way consumers manage their purchases through flexible payment solutions. Our goal is to enhance the shopping experience, making it smarter and more accessible, both online and in physical stores.We are currently seeking a Customer Support Specialist fluent in Danish to assist our customers with their everyday inquiries, ensuring a seamless and professional interaction with ViaBill.

Have you ever thought about what makes a customer journey truly exceptional? What steps can businesses take to ensure that every interaction is engaging, problem-solving, and enriching? At CM.com, we empower businesses to connect with their customers through our innovative Global AI-Powered Customer Engagement Platform. By merging messaging, marketing automation, and AI, we enable companies to serve, sell, and engage their audiences seamlessly across multiple channels.“The entire customer journey. One platform.”We are excited to offer a unique opportunity to become part of a dynamic, ambitious, and rapidly growing regional team. Our Nordic office operates with a startup mentality within a global tech framework, fostering an environment of ownership, flexibility, and the opportunity to influence our growth trajectory in the region.As the primary outbound hunter in the team, you will play a pivotal role in building our pipeline, acquiring new customers, and enhancing CM.com’s footprint throughout the Nordics.Key ResponsibilitiesAs an Associate Account Executive focused on the Nordic region, you will spearhead CM.com’s growth within our Software and CPaaS offerings. This strategic role is vital for maintaining momentum in our lean and ambitious regional team.In this full sales cycle role, you will identify, engage, and convert new business prospects across all Nordic markets. Your strong outbound perspective and technical curiosity will empower you to generate leads, deliver captivating demos, assist in solution scoping, and provide hands-on pre-sales support.By winning new logos, reducing sales cycles, and increasing win rates—particularly in complex, consultative deals where technical credibility is essential—you will be integral to our success.Adhering to the CM.com Sales Methodology, you will educate, qualify, and develop new target accounts. Enjoy the autonomy to showcase your entrepreneurial spirit while generating sales-ready opportunities for our Omnichannel Messaging Platform, Marketing & Service Cloud, and our Agentic AI platform HALO, all designed to facilitate exceptional customer experiences.In your first year, you will:Generate and qualify leads for solutions...

About OnlinePOS OnlinePOS is a growing IT company based in Copenhagen. Our systems power payment and point-of-sale solutions across Denmark, from restaurants and cocktail bars to ice cream stands, festivals, and amusement parks. Many businesses rely on us for reliable service and strong partnerships, and our Hotline team plays a central role in delivering that support. Role Overview: IT Support Specialist This onsite position is based in Copenhagen. The IT Support Specialist joins a close-knit Hotline team, helping customers and partners resolve technical issues while contributing to a positive, energetic workplace. Every day brings new challenges and a variety of interactions. What You Will Do Deliver technical support by phone, staying attentive and present even during busy periods Respond to written support inquiries Take ownership of support cases and follow them through to resolution Expect to work closely with both customers and colleagues. The focus is as much on people and teamwork as it is on technology. What We’re Looking For Technical skills and a willingness to learn Empathy for customers and the ability to communicate clearly Positive energy and a friendly attitude, especially over the phone Team spirit and a drive to help colleagues succeed Resourcefulness in finding solutions Fluency in Danish and the ability to communicate in English Experience in support roles is helpful, but not required. Familiarity with the restaurant or nightlife industry is a plus, though not essential. Starting at OnlinePOS New team members are welcomed from day one. Expect to meet the team before your official start, making the transition smooth and friendly.

Join Our Dynamic Team At Hitachi Vantara, our dedicated services teams are highly regarded by customers, partners, and stakeholders for their critical role in nurturing customer relationships. We represent Hitachi Vantara to enterprise clients across various industries, fostering strong business connections to understand and address customer challenges effectively, ensuring we deliver unparalleled value. As part of our global customer support organization, we collaborate closely to maintain high levels of customer satisfaction. In the role of Customer Engineer (CE) within Customer Service & Support (CS&S), you will be stationed in Denmark and will primarily support our customers in the Nordics, including Sweden, Finland, Norway, and Denmark. Our team works in tandem with the Global Customer Support (GSC) organization, which provides round-the-clock support to our global clientele. Your ResponsibilitiesIn this role, you will deliver technical support, manage accounts, perform problem analysis, and assist with installations for Hitachi Vantara customers throughout the Nordics. While you may occasionally visit customer sites, you will also ensure that our Nordic partners receive the necessary remote support prior to and during their onsite visits. You will collaborate with sales and presales teams to guarantee optimal solutions and services for all customers. Each day is unique, combining remote work with on-site responsibilities. Flexibility to accommodate varying hours is essential, as customer needs dictate interaction and response times. You may be required to work evenings, weekends, and be available for on-call duties. Your technical focus will include Hitachi block, file, and content storage solutions, as well as SAN (Storage Area Network) technologies from Brocade and Cisco. What You Bring to the Team• Extensive experience in technical support or related field teams for major IT vendors, with expertise in troubleshooting SAN/storage issues and supporting associated infrastructure. Experience in storage firmware upgrades and maintenance is essential.• Familiarity with major storage vendor support structures, online support tools, knowledge databases, and escalation protocols.• Proficiency in major operating systems such as Linux, VMware, and Windows is advantageous.• A customer-focused, structured, and service-oriented mindset, with the ability to remain composed in fast-paced environments.• Excellent communication skills in English.• A valid B-class driver’s license.

Kubapay seeks a Support Engineer in Copenhagen to assist customers with payment solutions. The position centers on technical support and troubleshooting, ensuring clients receive timely help when issues arise. Key responsibilities Handle customer inquiries and technical questions about Kubapay products Identify and resolve problems to keep clients operational Offer clear, practical support so customers can use Kubapay services effectively Location This role is based in Copenhagen, Capital Region of Denmark.

D-ploy is a leading provider of IT and Engineering Solutions with a strong presence across EMEA, including countries such as Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, emphasizing reliability, efficiency, and fostering long-term partnerships that drive IT productivity and business value.We are in search of a dedicated IT Onsite Support Technician to provide exceptional support to end-users in a professional and regulated environment in Copenhagen.

Join Corti as a Senior Customer Success Engineer and play a pivotal role in ensuring our clients achieve success with our innovative solutions. You will leverage your technical skills and customer service expertise to deliver exceptional support and guidance to our Danish-speaking clients. Collaborate with cross-functional teams to enhance the customer experience and drive product adoption.

Join our dynamic team as a Business Operations Associate at light-inc, where you will play a pivotal role in streamlining processes and enhancing operational efficiency. Your keen analytical skills and attention to detail will be essential in supporting various business functions and driving our growth.

About UsTebi is revolutionizing the hospitality industry with our innovative Connected Restaurant Management System, designed to streamline operations and enhance service. Our platform integrates sales, reservations, kitchen prep, payments, and analytics, delivering seamless service and actionable insights for our clients.Founded by Arnout Schuijff, a co-founder of Adyen, and supported by €50 million in investments from Index Ventures and CapitalG, Tebi is committed to serving the hospitality sector. Our solution is trusted by thousands of restaurants, cafes, bars, and coffee shops across the Netherlands, the UK, and soon in more countries.About the RoleWe are seeking a passionate hospitality professional to join our team as a Junior Sales Associate. In this pivotal role, you will manage the entire sales cycle, directly contributing to our business expansion by acquiring new clients. This position goes beyond just closing deals; you will enhance our sales strategy by optimizing tools, refining processes, and leveraging data to inform our growth.You will utilize your sales expertise and product knowledge to address complex business challenges for our customers, acting as their commercial advocate. Collaboration with internal teams will be key to ensuring long-term value creation and market share growth. We are looking for a results-driven individual who excels in surpassing ambitious targets and establishing sustainable sales success.

About UsAt Tebi, we are revolutionizing the hospitality industry with our innovative Connected Restaurant Management System. Our platform seamlessly integrates sales, reservations, kitchen prep, payments, and insightful data, ensuring a smooth service experience and providing intuitive insights for our partners.Founded by Arnout Schuijff, a co-founder of Adyen, and backed by €50 million in funding from Index Ventures & CapitalG, Tebi is dedicated to supporting the hospitality sector. We are proud to serve thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, the UK, and beyond.About the RoleWe are on the lookout for a passionate Sales Associate to join our dynamic team. In this pivotal role, you will manage the entire sales cycle, directly contributing to our growth and revenue by acquiring new customers. Your work will go beyond simply closing deals; you will enhance our sales strategy by refining tools, optimizing processes, and leveraging data to foster scalable growth.You will merge your extensive sales expertise with in-depth product knowledge to address complex challenges faced by our clients. Acting as a commercial advocate for our customers, you will collaborate closely with various internal teams to ensure we not only secure business but also create lasting value and enhance market share. We seek a candidate who excels in surpassing ambitious targets and establishing sustainable, repeatable sales successes.

OverviewAt Corti, we are driven by a profound mission: to democratize access to medical expertise globally. Despite the advances in healthcare technology, a significant portion of the world still struggles to receive quality medical care. Our AI platform is designed to bridge this gap by enhancing access to medical knowledge, minimizing errors, and enabling clinicians to focus more on patient care. Join us in revolutionizing healthcare dialogue and establishing a robust foundation for reliable AI. Together, we can make healthcare more accessible, affordable, and humane.Why Choose Corti?Corti is at the forefront of healthcare innovation, providing developers and healthcare innovators with cutting-edge AI tools. Our solutions are meticulously crafted for the healthcare sector, utilizing real-world data to ensure precision and compliance with industry standards. With our modular APIs, teams can seamlessly integrate advanced medical features into their products without starting from scratch.We empower visionaries who are reshaping healthcare, from startups enhancing patient experiences to established enterprises modernizing critical systems. If you’re passionate about leveraging AI for the future of medicine, Corti is your place.The RoleWe are expanding our newly formed Activation Team and are seeking a Customer Success Engineer. Your primary focus will be to transform our technical capabilities into meaningful clinical outcomes. You will play a pivotal role in accelerating technical adoption, minimizing barriers, and fostering lasting engagement with our users.In this role, you will bridge the gap between our product, engineering, and customer success teams, ensuring that every client—regardless of their technical background—begins their journey with confidence and impact. You will cultivate trust, boost product utilization, and identify opportunities that will shape the future of healthcare AI.

Managing expenses shouldn't be a hassle. At Pleo, we are revolutionizing the way businesses handle their spending by creating solutions that are intuitive, empowering, and effective for both finance teams and employees. Our goal is to help organizations 'go beyond' traditional spend management.The name 'Pleo' reflects our commitment to exceeding expectations, a principle that has guided our success over the past decade.We're at an exciting stage in our journey where every decision impacts over 40,000 customers. We seek individuals who are passionate about identifying customer needs, simplifying complex challenges, and striving for excellence. With a team of over 850 professionals from more than 100 nationalities, we are committed to shaping the future of business spending.About the RoleWe are searching for a Customer Success Manager to enhance our Customer Experience team at Pleo. In this role, you will manage a portfolio of clients, driving product adoption and delivering measurable results. If you are enthusiastic about optimizing customer experiences and addressing intricate process challenges within the fintech industry, this position is perfect for you!Who You'll Collaborate WithYou will report to the Manager of Customer Success Northern EU and collaborate closely with teams in Product, Support, and Implementation. Our team thrives on collaboration, focusing on securing renewals and preventing churn through strategic planning.Your ResponsibilitiesAs a Customer Success Manager, your responsibilities will include:Leading targeted enablement initiatives and programs to maximize customer value from Pleo products.Aligning customer goals with product capabilities, establishing clear milestones and KPIs to measure progress.Utilizing health scores and product adoption metrics to proactively identify risks and develop plans to mitigate potential churn.Communicating effectively with stakeholders about upcoming product releases and process changes.

Sobi seeks a Marketing Support Manager / Office Manager based in Copenhagen. This hybrid position blends marketing coordination with responsibility for daily office operations. The role plays a key part in supporting the marketing team and ensuring the workspace stays organized and efficient. Key responsibilities Coordinate marketing activities and help manage campaign logistics Handle administrative tasks for the marketing team Oversee office logistics to keep daily operations running smoothly Role focus This position centers on both hands-on marketing support and practical office management. Success in this role means balancing team needs with the day-to-day demands of the office environment.

airapps seeks a Junior Social Media Associate based in Copenhagen. This is an entry-level role focused on supporting the team’s work to grow the company’s online presence and engage with the community. Role overview This position involves contributing creative ideas and assisting with the day-to-day management of social media activities. The Junior Social Media Associate will help shape the brand’s voice and interactions across various platforms. What you will do Support the social media team in planning and publishing content Assist in building connections with audiences and responding to community interactions Share input on creative approaches to strengthen the brand’s presence online Location This role is based in Copenhagen.

KAYAK, a proud member of Booking Holdings (NASDAQ: BKNG), stands as the premier travel search engine globally. With billions of queries across our platforms, we assist travelers in discovering their ideal flights, accommodations, rental cars, and vacation packages. In addition, we are revolutionizing business travel through our innovative corporate travel solution, KAYAK for Business.Joining KAYAK means becoming a part of a dynamic travel corporation that encompasses a suite of prestigious metasearch brands, including momondo, Cheapflights, and HotelsCombined. From our humble beginnings to our status as an industry leader, innovation is embedded in our culture, empowering every employee to leave their imprint. Our mission is to craft the finest travel search engine, simplifying the journey for everyone eager to explore the world.We are in search of an Associate Creative Director who can contribute to the evolution and enhancement of KAYAK's brands across Europe. This role presents a unique opportunity to create impactful and distinctive campaigns at scale, spanning from brand platforms to performance-driven creative outputs.As a vital member of the KAYAK Creative Team, you will animate the brand for millions of travelers, merging innovative concepts with exceptional craftsmanship across various channels. You will report directly to the Senior Creative Director and be instrumental in developing campaign platforms across television, online video, out-of-home (OOH), and social media.This is a proactive position that requires increasing responsibility for shaping creative vision and mentoring the team. The ideal candidate possesses a blend of creative flair and leadership abilities, adept at delivering high-quality work promptly while gradually assuming greater strategic responsibilities in guiding the brand's creative direction.This role requires in-office presence at our Copenhagen location for at least 3 days a week.

About the Role Novo Holdings is hiring an Associate for the Real Assets investment team in Copenhagen. This group sits within the Capital Investment division, which manages about half of Novo Holdings’ investable assets outside the life sciences sector. The Capital Investment division covers listed equities, credits and bonds, private equity, and real assets. The team includes around 20 investment professionals and is growing. What You Will Do As an Associate in Real Assets, you will work closely with colleagues to support and execute Novo Holdings' Real Asset strategy. The focus is on building a balanced portfolio with a strong commitment to responsible investing. The Real Assets portfolio is valued at approximately DKK 30 billion and is expected to expand significantly. The team invests in infrastructure, green transition, and real estate assets that offer stability and intrinsic value. Most investments are in Europe and North America, with select opportunities in Asia. Capital is deployed through external managers, co-investments with partners, and direct investments. Key Responsibilities Analyze markets and conduct due diligence on potential investments, including commercial, legal, tax, and technical aspects. Develop financial models, perform valuations, and help structure investments. Create materials for internal decision-making. Maintain and develop the investment pipeline. Assist in shaping investment views and theses for the Real Assets portfolio. Help manage assets from completed investments. Some travel may be required for this position. Why Join Novo Holdings This role offers the chance to grow professionally and personally within an international organization. The Real Assets team provides exposure to a diverse investment approach and a collaborative environment.