About the job
Who is Tenable?
Tenable® is a leader in Exposure Management, empowering over 44,000 organizations globally to mitigate cyber risk. Our innovative solutions support 65% of the Fortune 500, 45% of the Global 2000, and various government agencies. Join us on our mission to redefine cybersecurity!
Why Tenable is a Great Place to Work?
Our team members often say, "Our people make the difference!" We cultivate a collaborative environment where we innovate top-notch cybersecurity solutions while fostering a culture of belonging, respect, and excellence. As part of the #OneTenable team, you will partner with some of the brightest minds in the industry, equipped with the support and resources necessary to deliver impactful work. Together, we achieve remarkable results!
Your Role:
The Senior Customer Success Manager (Sr. CSM) serves as a trusted advisor for strategic accounts, focusing on customer retention, growth, and satisfaction. This position entails managing complex accounts, proactively resolving adoption challenges, and delivering quantifiable business outcomes. Utilizing deep knowledge of Tenable’s offerings, the Sr. CSM will craft customized strategies that align customer objectives with our solutions. Collaboration with internal teams will be key to addressing escalations, guiding advanced product adoption, and ensuring alignment of customer goals with business priorities.
Your Opportunity:
- Lead the onboarding for high-value or complex accounts, ensuring a smooth transition and establishing a strong foundation for success.
- Develop and sustain strategic relationships with senior stakeholders, acting as a trusted advisor to align customer goals with our solutions.
- Manage renewal and expansion strategies employing the MEDDPICC sales methodology, using metrics like adoption rates and customer satisfaction scores to gauge success and refine approaches.
- Monitor customer health metrics proactively to identify risks, mitigate challenges, and implement advanced adoption strategies that align with customer objectives.
- Leverage advanced technical expertise of Tenable’s product suite to design and implement customized adoption strategies for high-value or complex accounts.
- Advocate for customers internally by capturing and conveying feedback to enhance our offerings.

