Senior Customer Success Manager - Healthcare (CLEAR1 - B2B)

At CLEAR, we are pioneering the future of secure identity. Our vision is to enhance safety and ease in both physical and digital experiences. With over 38 million members and an expanding global partner network, CLEAR's secure identity platform is revolutionizing how individuals live, work, and travel. Whether at airports, sports venues, or in daily activities, CLEAR enables seamless experiences that unlock the magic of convenience. As the Healthcare Implementation Manager at CLEAR, you will play a critical role in ensuring the successful launch and adoption of our healthcare solutions. You will manage the comprehensive implementation process—from initiation to launch—acting as the key liaison between our healthcare partners and CLEAR's customer success, solution engineering, and operations teams.

CLEAR supports secure identity verification for more than 38 million members, partnering with organizations across the globe. Its platform enables safer and more streamlined experiences at airports, stadiums, and other venues. Role overview The Accounting Manager will oversee critical accounting functions at CLEAR’s New York office. This role requires careful attention to shifting priorities and a strong commitment to accuracy. Core responsibilities include ensuring compliance with U.S. GAAP, managing quarter-end and year-end close activities, and performing detailed reconciliations and journal entries. What you will do Lead quarter-end and year-end close processes Prepare and review complex account reconciliations and journal entries Maintain reporting schedules and handle audit requests Identify and implement improvements in closing procedures and documentation Streamline key accounting workflows to increase efficiency Requirements Solid understanding of U.S. GAAP Experience managing close cycles and audits Ability to work independently and balance multiple priorities Keen attention to detail and a drive for ongoing process improvement Location: New York, New York, United States

Role Overview Clear is hiring a Product Marketing Manager based in New York. This role focuses on building and executing marketing strategies for our B2B products. The position sits within the marketing department and works closely with teams across the company. What You Will Do Develop and implement marketing plans aimed at increasing product visibility and adoption among business clients. Work with product, sales, and other teams to ensure messaging is consistent and effective. Analyze market trends to inform positioning and campaign direction. Create messaging and materials that connect with our target audience. Plan and run campaigns to support product launches and ongoing growth. Location This position is based in New York, New York, United States.

At CLEAR, we are pioneering the secure identity company of the future. Our commitment is to enhance safety and convenience in both physical and digital experiences. With over 38 million members and an expanding network of partners globally, CLEAR's secure identity platform is revolutionizing the way individuals navigate life, work, and travel. Whether at the airport, in a stadium, or in daily routines, CLEAR facilitates seamless experiences. We are seeking a talented Social Media Manager to take charge of CLEAR's social media presence from concept to execution. This role involves formulating platform strategies, creating and optimizing content, and fostering direct engagement with our community. You will breathe life into our brand and product narratives across various channels, showcasing what makes CLEAR unique.

About CLEAR CLEAR develops secure identity solutions that help make everyday experiences safer and easier. With more than 38 million members and a growing network of global partners, CLEAR’s platform supports secure access at airports, stadiums, and beyond. Role Overview: Experienced Paralegal Based in New York, NY, the paralegal will work closely with CLEAR’s Legal team. This position supports a wide range of legal matters, including commercial, compliance, regulatory, corporate, securities, labor and employment, litigation, privacy, and product-related issues. The work spans CLEAR’s main offerings, such as the CLEAR+ consumer aviation product, the CLEAR1 B2B secure identity platform, and the TSA PreCheck enrollment service. What You Will Do Assist with commercial contracts and compliance documentation Support regulatory and corporate filings Contribute to labor, employment, and litigation matters Help manage privacy and product-related legal work Who We’re Looking For Experienced and detail-oriented paralegal Comfortable working across multiple legal disciplines Strong organizational and communication skills Ability to support CLEAR’s growth in secure identity solutions Location New York, New York, United States

At CLEAR, we are revolutionizing secure identity management for the future. Our mission is to enhance safety and convenience in both physical and digital experiences. With over 38 million members and an expanding global network of partners, our platform is transforming the way individuals navigate their daily lives—whether at airports, stadiums, or beyond. CLEAR is unlocking the potential for seamless interactions. As we grow our identity platform across various environments, our network of kiosks and connected devices is crucial to our member experience. Keeping these systems secure, dependable, and consistently available is vital, and this is where your expertise will play a key role. We are seeking a Senior Software Engineer - Platform to join our Hardware Operations and Platform Engineering team. You will work at the intersection of Site Reliability Engineering and Embedded Systems Integration, architecting and maintaining the software layer that ensures our thousands of Linux-based kiosks remain operational, healthy, and self-repairing, effectively managing a distributed server fleet at the edge. You will be responsible for OS image management, overseeing over-the-air (OTA) updates, enhancing device observability, and implementing system recovery processes, all while ensuring our biometric kiosks provide a consistent and frictionless experience for every traveler.

CLEAR is pioneering the future of secure identity management. Our mission is to enhance safety and simplify experiences, both physically and digitally. With over 38 million members and an expanding network of partners globally, CLEAR's secure identity platform is revolutionizing everyday interactions—be it at airports, stadiums, or throughout daily life, CLEAR facilitates seamless experiences. As a recognized leader in digital and biometric identification, CLEAR minimizes friction for our members whenever an ID check is required. We are seeking a seasoned Senior Software Engineer to contribute to the development of next-generation products that will extend beyond mere identification, empowering our members to harness the strength of a connected digital identity. In this role, you will engage in designing, implementing, testing, and deploying applications that enhance our platform, which interlinks numerous attributes and qualifications while prioritizing member privacy and security.

At CLEAR, we are on a mission to revolutionize secure identity. Our goal is to enhance safety and simplify experiences across both the physical and digital realms. With over 38 million members and an expanding global network of partners, CLEAR's secure identity platform is redefining how individuals live, work, and travel. Whether at airports, stadiums, or in daily life, CLEAR empowers users with seamless experiences. As a recognized leader in digital and biometric identification, CLEAR is committed to minimizing friction for our members whenever identification is required. We are seeking a talented Senior Software Engineer who will contribute to the development of innovative products that extend beyond traditional ID solutions, allowing our members to harness the advantages of a connected digital identity. In this role, you will engage in the design, implementation, testing, and deployment of applications that enhance our platform, ensuring that member privacy and security remain our top priorities.

At CLEAR, we are pioneering the future of secure identity solutions. Our commitment is to create safer and more seamless experiences for individuals both physically and digitally. With over 38 million members and a rapidly expanding network of partners globally, CLEAR's secure identity platform is revolutionizing how people navigate their lives, work, and travel. Whether at airports, stadiums, or in daily routines, CLEAR enables the magic of frictionless experiences. We are seeking a Senior Software Engineer to join our Network Engineering team. In this pivotal role, you will drive the development and scaling of our innovative systems that bolster our growing identity platform. The ideal candidate will tackle challenges with a focus on reliability, simplicity, and scalability while laying the foundation for our next-generation infrastructure.

About Clear Street:At Clear Street, our mission is to democratize access to every asset across all markets for sophisticated investors. We have developed a high-performance, unified platform that enables speed, transparency, and scalability in capital markets.We empower our clients with cutting-edge technology, tools, and services that were once exclusive to the largest institutions, all rebuilt on modern infrastructure. Our cloud-native, end-to-end capital markets platform is designed to accelerate investor growth today while redefining their market interactions for tomorrow. For further details, visit https://clearstreet.io. The Role:As a Project Manager in our dynamic environment, you will leverage your expertise in project management, organization, analysis, and change management to drive projects that align with our business growth strategy. Collaborating with leading engineering, business, and product teams, you will help us achieve our global growth objectives.Responsibilities:Oversee the delivery of complex, large-scale projects from inception to completion.Partner with engineering, product, and business teams to clearly communicate deliverables, timelines, and monitor progress closely.Facilitate the definition of project phases, identify dependencies, and prioritize workloads to ensure efficient delivery.Balance time-to-market with strategic objectives and guide the team towards the right priorities.Identify and address project blockers by bringing together the necessary resources.Maintain transparency with stakeholders regarding project progress.Generate insights, analyses, and recommendations for process improvements and increased efficiency.

CLEAR is at the forefront of developing the secure identity solutions of tomorrow. Our mission is to enhance safety and convenience in both physical and digital realms. With over 38 million members and an expanding network of partners globally, CLEAR's secure identity platform is revolutionizing how individuals live, work, and travel. Whether at the airport, sports venues, or in daily life, CLEAR facilitates seamless experiences. We are on the lookout for a strategic and analytical Product Marketing Manager, New Ventures - Travel to spearhead the launch and growth of innovative products within our travel sector. This pivotal role is dedicated to enhancing attach rates, boosting member engagement, and increasing average revenue per user (ARPU) through impactful cross-sell and upsell strategies. Positioned at the convergence of Product, Growth, Lifecycle, and Analytics, you will influence the positioning, packaging, and promotional strategies for our new offerings, ensuring they are distinct, appealing, and effortlessly integrated into the member experience. This role demands a proactive individual who comprehends subscription economics and can effectively drive incremental revenue while ensuring long-term member retention.

At CLEAR, we are pioneering the secure identity landscape of tomorrow. Our goal is to enhance safety and convenience in both physical and digital realms. With over 38 million members and an expanding network of global partners, CLEAR’s identity platform is revolutionizing the way individuals navigate their daily lives, whether at airports, stadiums, or in everyday scenarios, by facilitating seamless experiences. The Senior Director of Member Care will spearhead the strategic direction, performance, and growth of CLEAR’s contact center operations, ensuring that the member's voice is resonant throughout the organization. Reporting directly to the Vice President of Member Experience, this pivotal leader will champion service excellence, scalability, and innovation within a predominantly remote workforce to enhance member satisfaction, retention, and overall business success.

About MoabMoab is revolutionizing the equipment dealer and rental industry by developing a comprehensive, modern software platform tailored for equipment dealers and rental businesses. As a venture-backed startup, we aim to disrupt a long-underserved market dominated by outdated solutions dating back to the 1980s and 1990s.Our goal is to connect all participants in the equipment ecosystem—those who sell, buy, rent, service, or utilize equipment. We are starting with a new system of record for equipment rental businesses, designed to enhance back-office efficiency and boost front-office revenue.At Moab, we pride ourselves on our small, dynamic team of passionate professionals. We are looking for team members who are not only willing to take on hands-on tasks but who can also think creatively about broader strategies. If you thrive in a collaborative environment and are eager to make a tangible impact for our customers and the business, you will find ample opportunities for career growth in our meritocratic culture, which emphasizes individual and team development.About the RoleThe Implementation Manager will play a critical role in overseeing the complete training and implementation processes that allow Moab to onboard new customers effectively. We are seeking a proactive individual to lead training initiatives, manage implementations, and ensure customer success at ground level.This position requires balancing rapid execution with structured processes to meet aggressive growth and efficiency goals. You will often be expected to perform at the level of someone two ranks above you (such as meeting with CEOs) as well as below (like handling customer support inquiries). This role is tailored for those who are driven to take action.What You’ll DoDesign and deliver both virtual and in-person training sessions for new customers.Travel 10-50% of the time, depending on the month.Oversee and facilitate user training and support throughout the implementation lifecycle.Simultaneously manage multiple implementation phases.Create comprehensive training and implementation plans, coordinating virtual and in-person sessions with customers.Build strong relationships with customers, ensuring their success during the onboarding process.

About BleeAt Blee, we are revolutionizing traditional workflows that typically rely on spreadsheets and emails by introducing AI-driven software that enhances organizational collaboration to achieve compliance requirements more efficiently and transparently. We are proud to support thousands of active users from numerous enterprise-level clients on both pledged and paid long-term contracts. Our leadership team comprises professionals from prestigious organizations such as Adobe, Chime, PayPal, AWS, Wachtell, Harvard Law, and Columbia Law.We have developed the first platform designed to address the unique challenges our customers encounter from start to finish. The ideal candidate for Blee will not only be a natural problem solver but will also relish the opportunity to uncover the specific needs of our users, many of whom are experiencing a product like Blee for the first time.Our team operates from our downtown San Francisco office, with an additional location opening soon in New York City, while the majority of our staff is distributed between the Bay Area and NYC.The RoleWe are seeking an Implementation Manager who thrives at the intersection of technical complexities and customer relations. You will be responsible for overseeing end-to-end enterprise implementations from the signed contract to the platform go-live, collaborating closely with legal and marketing teams at some of the world's largest organizations.What You'll DoOwn complete enterprise implementations – Manage the process from contract signing to platform launch for legal and marketing teams.Conduct stakeholder mapping – Identify executive sponsors, key users, potential blockers, and champions within each client's organization.Build and manage implementation project plans – Establish milestones, assign owners, and set a weekly status cadence.Scope and sequence deployment – Determine the order of rollout across departments, regions, and use cases.Coordinate technical integrations – Oversee SSO, data flow configuration, API setup, and security reviews in collaboration with customer IT teams.Navigate organizational dynamics – Manage competing priorities among stakeholders to unblock implementation milestones and sustain project momentum.Create implementation-specific documentation – Develop configuration documents, initial training materials, and runbooks to support the rollout process.

About BrelliumAt Brellium, we are driven by a significant mission: to enhance the standard of care within the U.S. healthcare system. Our innovative AI-powered technology empowers healthcare providers to deliver safer, higher-quality care, initiating with the first real-time medical review platform aimed at addressing clinical and compliance risks before they affect patients.In the U.S., 1 in 20 individuals encounters a medical diagnostic or compliance-related error annually. Many providers lack the necessary time, staffing, and tools to address these issues, resulting in unnoticed discrepancies that compromise care quality and escalate clinical and financial risks.Brellium is committed to developing an AI-driven platform that assists providers in delivering safer and more consistent care by proactively mitigating risks and aligning patient visits with clinical best practices. Our aspiration is to equip every provider in the U.S. with the tools to offer clinically excellent, data-driven care at scale.Founded in 2021, Brellium has expanded to serve over 250,000 providers across all 50 states, utilizing our platform to enhance patient care while ensuring data-driven compliance. We are a Series A company with over $30 million in funding from distinguished investors including First Round Capital, Left Lane Capital, and Menlo Ventures.We are on the lookout for an Implementation Manager to assist our clients in behavioral health, ABA (autism care), hospice, home health, and nutrition in deploying our AI solutions. You will engage directly with C-suite executives from enterprise companies to maximize the utilization of Brellium’s offerings.This role might be for you ifYou are a dedicated professional eager to contribute to pioneering technology and flourish in a collaborative team environment. Working in the energetic atmosphere of Flatiron, New York City excites you. You have a keen interest in the convergence of AI and health tech and desire to be part of a progressive organization. As a creative problem solver with excellent communication skills, you thrive in a dynamic, in-person work setting, enjoy collaborating with both customers and engineering teams, and are motivated to impact lives positively.Your ResponsibilitiesIn the capacity of Implementation Manager, you will oversee a strategic portfolio of healthcare clients with an annual recurring revenue exceeding $0.5 million. The role demands robust enterprise relationship management abilities, the capacity to manage technical projects comprehensively, and proficiency in navigating complex organizational structures at the executive level. Your key responsibilities will include:Project Management:Create project plans to implement Brellium’s core offerings with our new clients...

About Us At Riskified, we empower businesses to accelerate their ecommerce growth by eliminating risk. Many of the world’s leading brands and publicly traded companies trust us for guaranteed protection against chargebacks, fraud prevention, and enhancing customer retention. Our AI-driven fraud and risk intelligence platform, developed by the largest team of ecommerce risk analysts and data scientists, analyzes individual interactions to provide real-time insights and decisions. We proudly partner with remarkable companies across various industries, including Acer, Gucci, Lorna Jane, GoPro, and many others. Our collaborative work environment fosters innovation and purpose, allowing us to create impactful products and experiences that matter. About the Role We are seeking an Implementation Project Manager to spearhead the onboarding journey for new merchants. This pivotal role requires you to be the primary accountability point for customer implementations, ensuring a seamless transition from integration kickoff to post-go-live stabilization. You will collaborate across various departments, including Sales, Integration, Analytics, Data Science, Product, and Merchant-facing teams to align efforts, mitigate risks, and deliver an exceptional onboarding experience for our high-value accounts. What You’ll Be Doing Project Leadership & Execution Manage the complete lifecycle of customer onboarding projects from initiation through 30 days post-go-live. Act as the sole point of accountability for project delivery, timelines, and results. Create and oversee detailed project plans, tracking dependencies across multiple teams. Implement a standardized Go-Live Checklist to ensure readiness for all high-value accounts. Stakeholder & Client Communication Serve as the central communication hub among internal teams, providing clear visibility into project status, risks, and next steps. Collaborate with Sales and Integration teams to manage merchant-facing communications regarding onboarding and technical requirements. Set clear expectations with stakeholders and ensure alignment throughout the project lifecycle.

About Clear Street: Clear Street is revolutionizing the brokerage landscape. Established in 2018, we are a progressive financial services firm that is replacing outdated infrastructure in capital markets. We have built a fully cloud-native clearing and custody platform designed for the complexities of today’s global market. Our system seamlessly integrates with central clearing houses and exchanges, handling billions in daily trading volume. Our focus on data model abstractions, horizontal scalability, and API design ensures that we deliver a premier experience for our clients. By combining top-tier product and engineering talent with experienced finance professionals, we are creating the foundational elements to thrive in today’s rapid-paced markets. Equity Compensation Associate We are searching for a skilled Equity Compensation Associate to assist in the administration, compliance, and reporting of our global equity compensation initiatives. This role will oversee daily equity plan operations, manage equity systems, and collaborate with HR, Legal, Payroll, and Finance to maintain accurate and compliant equity administration. The ideal candidate will possess 3-4 years of direct experience managing equity plans in both public and private company settings and will excel in a fast-paced, high-accountability environment.

About ValonAt Valon, we are pioneering the development of an AI-native operating system tailored for regulated finance, focusing initially on mortgage servicing. As a Series C company, we are supported by a16z and are committed to transforming industries that have long been deemed too complex for innovation.Instead of relying on outdated legacy systems, we took a unique route by establishing and managing our own mortgage servicing business, overseeing over $110 billion in loans. This initiative has equipped us with the insights necessary to create software that seamlessly operates within regulated environments.The results are remarkable: we have successfully turned mortgage servicing from a 0% margin business into one boasting margins exceeding 60%, all while significantly enhancing customer experience. Major enterprise contracts are now being rolled out across the industry.Our platform, ValonOS, integrates all processes into a cohesive and programmable system, ideally suited for the AI era. Through this unified system, AI agents not only automate tasks but also enhance operational efficiency continuously. Mortgage servicing is merely the starting point of our broader vision to revolutionize regulated industries and beyond.Position Overview: Implementation ManagerIn the role of Implementation Manager at Valon, you will spearhead the deployment of ValonOS, our cutting-edge AI-native operating system designed for complex, regulated operations. You will implement a high-touch model that combines exceptional software with excellent on-the-ground execution. As the Implementation Manager, you will ensure that multifaceted programs involving multiple stakeholders progress smoothly, maintaining clarity, speed, and trust. You will serve as the primary partner for clients on a day-to-day basis, while also coordinating with internal teams across Deployment Strategy, Engineering, Product, and Operations to deliver rapid and safe outcomes.

Join Highbeam in revolutionizing business banking and cash management!Our innovative platform integrates AI agents, automated financial workflows, and a suite of financial products designed to optimize efficiency and reduce costs for our clients.We are proud to support renowned brands that have collectively generated billions in sales, including Cuts, Tushy, NYON, Sabah, Still Here, Alice Mushrooms, Original Grain, and birddogs.Our dynamic team features alumni from Shopify, Square, Toast, Rippling, and McKinsey, bringing a wealth of experience and innovation.We are backed by $42M in equity funding from top venture firms including Acrew, FirstMark, Mayfield, and Two Sigma Ventures.Position OverviewWe are looking for a proactive and talented Implementation Consultant to be a vital part of the Highbeam team. In this pivotal role, you will ensure the effective development and deployment of our products and services tailored to meet customer expectations. Acting as a liaison between clients and our product team, you will apply your strategic insights and problem-solving abilities, particularly in Excel, to enhance our delivery processes. Your role will involve cross-functional collaboration and direct client engagement, particularly in guiding them through essential cash flow management procedures.This position requires in-person attendance in New York.