Senior Customer Success Manager - Global Public Sector

Role Overview Virtru is hiring a Senior Customer Success Manager for its Global Public Sector team in San Diego, CA (hybrid schedule). This role focuses on guiding public sector and government clients to get the most from Virtru’s data protection products. The position centers on building lasting relationships and supporting customers as they adopt and expand their use of Virtru solutions. What You Will Do Lead customer engagement efforts for public sector clients Help organizations maximize the value of Virtru’s data protection tools Develop and maintain strong partnerships with government and public sector customers Promote customer satisfaction and long-term success Location This position is based in San Diego, CA with a hybrid work arrangement.

At Scale AI, our public sector division is dedicated to harnessing the power of American commercial technology and innovation to enhance national security and respond effectively to emerging challenges. As an Engagement Manager within our public sector delivery team, you will cultivate and manage essential relationships with clients tasked with fortifying the layered defense of the United States. Your role as a change agent will require you to engage deeply with technical details and drive transformative solutions. You will collaborate closely with customers and partners, while also working with our engineering team to tackle Scale's most challenging problems. Your efforts will ultimately contribute to delivering state-of-the-art agentic AI solutions designed to optimize portfolio management for national defense.

Role Overview Amplitude is looking for a Senior Technical Success Manager to support clients across the West Region. This role focuses on helping customers get the most from Amplitude’s analytics platform. The position is open to candidates in Los Angeles, Portland, San Diego, San Francisco, Seattle, or remote within the West. What You Will Do Act as a technical advisor for clients, guiding them through challenges and helping them reach their business goals with Amplitude’s solutions. Build and maintain strong client relationships, offering tailored support and strategic recommendations. Use your knowledge of technology and analytics to deliver practical solutions and improve the customer experience. Location Los Angeles, CA Portland, OR Remote - West San Diego, CA San Francisco, CA Seattle, WA

Join the Customer Success Team at TRACTIAN At TRACTIAN, our Customer Success team is pivotal to fostering renewals and expansion, enhancing lifetime value, and ensuring customer retention within our diverse global clientele. We cultivate strong partnerships with industry giants such as Hyundai, Bosch, and Kraft Heinz, empowering our Enterprise clients to achieve outstanding success with TRACTIAN's innovative solutions. As leaders in industrial technology, we are committed to delivering immediate ROI, building enduring relationships, and achieving exceptional net revenue retention. Every member of our team is encouraged to make a significant impact, recognized for their contributions, and supported in creating long-lasting value for our customers. Your Role As a Customer Success Manager, you will oversee customer projects within the manufacturing maintenance sector. Your role is essential in driving customer satisfaction and facilitating growth by enhancing maintenance operational excellence and reliability programs.

Location: San Diego, CaliforniaEmployment Type: Full-Time Acrisure is a global fintech company that supports clients in areas such as insurance, reinsurance, payroll, benefits, cybersecurity, and mortgage services. With a presence in over 20 countries and a workforce of more than 19,000, Acrisure emphasizes entrepreneurial thinking, leadership, accountability, and collaboration. Role overview The Entry Level Customer Success Manager position is ideal for recent graduates or those beginning their careers who are interested in customer success and product enablement. This role focuses on helping Agency Partners use Acrisure’s suite of technology tools, including collaboration platforms, CRM systems, AI-powered solutions, and proprietary software. New team members participate in structured training, receive mentorship, and gain hands-on experience with these technologies. What you will do Guide Agency Partners in adopting Acrisure’s technology to maximize value and return on investment. Deliver onboarding sessions, training, and clear learning materials for a variety of digital tools. Provide support by addressing technical issues, escalating bugs, and working with internal teams to resolve problems efficiently. Develop and maintain strong relationships with Agency Partners to foster trust and long-term collaboration. Work closely with teams across Product, Marketing, Sales, and other departments to represent Agency Partner needs. Monitor adoption, usage, and satisfaction metrics to ensure positive outcomes for Agency Partners.

Join Mattermost as a Senior Account Executive focusing on the Navy Sector, where you'll play a pivotal role in driving strategic relationships and expanding our client base. In this position, you will leverage your extensive experience and industry knowledge to engage with key decision-makers, understand their needs, and provide tailored solutions that enhance operational efficiency and collaboration.Your proactive approach will involve collaborating with cross-functional teams to deliver exceptional customer experiences while nurturing long-term partnerships. This is a unique opportunity for a driven professional who thrives in a dynamic environment and is passionate about making a significant impact in the Navy sector.

Xometry (NASDAQ: XMTR) is revolutionizing the manufacturing landscape by linking visionary individuals to the manufacturers who can realize their concepts. Our innovative digital marketplace equips manufacturers with essential resources for growth while providing Fortune 1000 buyers access to global manufacturing capabilities.We are in search of driven Mechanical Engineers to take on the role of Technical Account Managers (TAMs). As TAMs, you will be integrated into our key accounts, serving as an extension of their engineering teams. This position uniquely combines customer interaction, technical knowledge, and operational execution. While reporting to Operations, you will collaborate closely with the Sales team to foster growth and enhance customer satisfaction.Join us in this exciting opportunity with a vibrant and expanding company at the forefront of digital manufacturing. If you are a passionate Mechanical Engineer committed to customer success and eager to make a significant impact, we encourage you to apply.

San Diego, CA - Hybrid Remote About Us At Platform Science, we are dedicated to revolutionizing the transportation industry by connecting everything that moves. Established in 2015, our open IoT platform collaborates with pioneering fleets, application developers, vehicle manufacturers, and equipment providers to deliver groundbreaking solutions for supply chain professionals worldwide. Our workforce is a vibrant and diverse collection of individuals who recognize the strength of innovative ideas. We actively seek out talents with varied experiences and viewpoints, fostering a company culture that cultivates growth through creativity and innovation. We prioritize empathy and thoughtful action, tackling challenges with resilience and ingenuity, while promoting transparency. Regardless of our diverse backgrounds and roles, we function as one cohesive team. Role Overview As the Global Total Rewards Manager, you will uphold the integrity of Platform Science's compensation framework. You will oversee the daily operations of our global rewards programs across North America, LATAM, and Europe. Your primary goal is to ensure the accurate administration of our $100M+ labor budget, providing essential data that empowers our leadership to make informed, strategic decisions. Key Responsibilities Technical Execution: Lead the annual merit, bonus, and incentive cycles while ensuring the complete accuracy of our Workbooks, including formulas, eligibility, and budget allocations prior to submission to the Finance team. Data Stewardship: Maintain our global job architecture and salary ranges within Workday, ensuring our data serves as the 'Single Source of Truth' for the organization. M&A Support: Facilitate the accurate compensation mapping for newly acquired teams, ensuring a seamless transition into Platform Science's unified 'One Team' structure. Compliance Oversight: Oversee global pay transparency and manage audits for FLSA and retirement plans (401k/RRSP) to ensure full compliance in all operational jurisdictions. Vendor & System Optimization: Serve as the primary contact for all benefit vendors and HR systems, continuously seeking improvements.

Role Overview MorganFranklin Consulting LLC seeks a Senior Manager for its Accounting Advisory practice in San Diego, CA. This role supports FinTech clients through pivotal growth stages, working with Fortune 100 companies, high-growth firms, and mid-market businesses. The position offers a chance to solve complex client challenges in a collaborative environment that values learning and professional growth. About the Accounting Advisory Team The team brings together experienced public accounting professionals and business advisors with deep technical and operational expertise. They partner with high-growth and emerging companies to guide IPO readiness, capital raising, M&A events, technical accounting matters, and changes in financial reporting standards. The group leverages the Technical Accounting Solution Center and industry specialists to help FinTech clients scale while meeting regulatory and investor requirements. What You Will Do Advise FinTech, payments, SaaS, lending, digital banking, and technology-driven financial services clients, both public and private, on complex accounting and financial reporting topics, including IPO readiness, audit preparation, transaction support, carve-outs, and new accounting standard adoption. Serve as a trusted advisor to executive teams, providing research-based guidance on technical accounting, financial controls, and reporting impacts for innovative business models. Lead client engagements from start to finish, including project scoping, execution, timeline oversight, and collaboration with cross-functional teams. Create and deliver executive-level presentations that outline technical findings, project plans, risks, and recommended solutions. Build and deepen long-term client relationships, focusing on identifying opportunities for growth and turning advisory insights into new projects. Support business development by generating leads, contributing to proposals, participating in client presentations, and working with Partners on go-to-market strategies in the FinTech sector. Oversee team performance to maintain quality and consistency, uphold professional standards, and mentor junior staff.

QuantumSi is seeking a Senior Customer and Technical Support Manager in San Diego, CA. This position leads a committed support team focused on delivering strong customer service and technical assistance. Role overview The Senior Customer and Technical Support Manager shapes support strategies and works to improve the customer experience. The role involves managing a team, setting priorities, and ensuring that technical challenges are addressed promptly and thoroughly. Key responsibilities Lead and mentor the customer and technical support team Develop and implement support strategies to meet organizational goals Enhance customer experience by refining support processes Collaborate with cross-functional teams to resolve complex technical issues What you will bring Experience managing customer and technical support functions Ability to develop strategies that improve service quality Strong leadership skills and a collaborative approach

Join Our Team as a Field Surveyor!At Service Measure, we specialize in comprehensive field data collection, operating since 2013. Based in New York, our dedicated teams across Europe and North America tackle data challenges where automation falls short. We meticulously count features, capture images, record videos, and analyze environments to provide you with the insights necessary for informed decision-making.Project AimWe are currently focused on enhancing public transport mapping services through detailed field surveys at various transport stations.Key ResponsibilitiesAs a Field Surveyor, you will be assigned specific public transport stations daily. Utilizing a mobile device, you will collect critical data about the stations and outline pathways from entrances to platforms. We are looking for individuals who are detail-oriented and tech-savvy.Project DurationThis is an ongoing project, and we are excited to welcome a new member to our team.Work ScheduleMonday to Friday, 8 hours per day, totaling 40 hours per week.

Role Overview Clearway Energy Group is looking for a Senior Accountant with experience in the construction sector to join the team in San Diego, California. Reporting to the Construction Accounting Manager, this role focuses on managing financial data, processing journal entries, and performing account reconciliations. The Senior Accountant will help ensure monthly and quarterly financial reports are completed on schedule, maintain internal controls, and oversee accounting activities for various parts of Clearway's renewable energy construction projects. This position also takes on ad hoc assignments that cover all aspects of accounting for utility-scale construction ownership structures. Compensation San Diego, Princeton: $101,000 - $112,000 San Francisco: $105,000 - $122,000 Scottsdale, Houston, Denver: $83,000 - $92,000 Candidates who bring relevant skills and experience are encouraged to apply, even if not every listed qualification is met. Please submit a resume for consideration.

As an Academic Success Specialist at Art of Problem Solving, you will be instrumental in guiding parents through our suite of online educational products, including AoPS Online, BA, and VC. Your primary responsibility will be to address inquiries from both new and returning parents, helping them to identify the most suitable learning paths for their children based on unique needs and interests.Key Responsibilities:Respond promptly to customer inquiries regarding courses, curriculum, and textbooks, ensuring a high level of customer satisfaction via email and phone.Provide expert consultation services to prospective customers (parents) to assist them in selecting the best course or product, either initially or when switching options.Develop and maintain an in-depth knowledge of all AoPS products (Online, BA, and VC).Collaborate proactively with school staff, instructional coaches, students, and their parents to address issues related to coursework, attendance, behavior, and academic integrity.Document and resolve customer complaints and feedback effectively.Process documentation requests from parents/students in collaboration with instructors and school staff/instructional coaches.Communicate updates to the public knowledge base and internal policies to Knowledge Management.Coordinate with multiple departments, including Online Instruction, Curriculum, Warehouse, and Finance, to fulfill customer requests.Work occasional weekend shifts as necessary to support our student and parent community.

Join us as a Project Manager, where you will play a critical role in enhancing our customer success initiatives. This position will be an essential part of our team, helping us streamline processes and deliver outstanding service to our clients.Lever, founded a decade ago, is at the forefront of solving one of the most significant challenges businesses face: attracting and hiring top talent. Our innovative hiring software is trusted by renowned companies such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify to expand their teams effectively. We are proud to be recognized as the #1 workplace in San Francisco and a top employer across the U.S. Our commitment to fostering a people-first culture is what truly sets us apart.

The Federal Account Executive for the Defense sector will play a pivotal role in generating new business sales revenue within the Federal Government landscape. This entails a combination of strategic account planning, territory management, collaboration with Nexthink partners, and proactive field sales activities.The ideal candidate will be someone who has:Experience with early-stage companies that have successfully launched innovative products;A strong capability to advocate for the advantages of an experience-based solution;Adeptness in selling to various levels within IT organizations;Skill in managing customer expectations during Proof of Concept evaluations.Key ResponsibilitiesConsistently meet or exceed sales goals for the designated territory on a quarterly and annual basis by:Vigorously prospecting, identifying, qualifying, and nurturing the sales pipeline;Formulating a regional strategy and action plan to maximize partnerships with Nexthink affiliates;Establishing robust relationships with multiple Program Directors across Government Agencies;Collaborating with the marketing team to organize seminars and trade shows that foster revenue growth;Employing a consultative approach with clients, understanding their challenges and future strategies to promote the Nexthink solution effectively;Qualifying prospects and developing new sales opportunities to sustain revenue growth;Managing the sales process from initiation to closure;Providing ongoing account management to ensure customer satisfaction;Closing business to surpass monthly, quarterly, and annual booking targets;Building strong relationships that lead to new growth opportunities;Partnering with the Professional Services team to enhance customer satisfaction;Offering a comprehensive solution of software, services, and support to guarantee customer success;Coordinating with Marketing for seminars, trade shows, and various promotional events.

Netradyne is at the forefront of innovation in the transportation industry, leveraging cutting-edge Computer Vision and Edge Computing technologies. As a recognized leader in fleet safety solutions, we are experiencing rapid growth, achieving over 4x year-over-year increase. This disruptive technology is gaining significant traction, and we are looking for dynamic, driven, and competitive individuals to join our expanding team.POSITION SUMMARY:We are seeking a motivated Product Success Engineer to enhance our team in San Diego. This role involves supporting various products through different phases of development and production. The ideal candidate will excel at troubleshooting and documenting product issues while working independently to achieve product milestones.ESSENTIAL FUNCTIONS:Work primarily on-site, requiring 60-80% of time in the office (5 days a week).Collaborate with our India team to develop comprehensive Technical Documentation.Provide hands-on installation support and conduct product testing with our partner customers.Engage with customers to identify, troubleshoot, and document product challenges.Contribute to the development of internal processes and procedures.Occasional domestic travel for product support initiatives, less than 10% of the time.Flexibility to work unusual hours to coordinate with our India team as needed.Assist the team with various tasks as time allows.Experience with custom cable designs and mechanical drawings is a plus.Running Linux scripts for software updates and configurations is a plus.Experience in testing and validating application code for mobile devices is advantageous.Familiarity with JIRA and Confluence is a plus.

Join alphax as a Director of Government Contracts Sales, where you will play a pivotal role in driving revenue through federal, state, and municipal markets. In this dynamic position, you will be tasked with establishing a robust government sales pipeline and converting potential opportunities into awarded contracts. The ideal candidate will demonstrate a successful track record in closing government business and fostering relationships with key agencies and partners. This high-impact role aims to generate immediate revenue while laying the groundwork for a sustainable growth strategy in the public sector.Key ResponsibilitiesIdentify, pursue, and successfully close government contract opportunities across various agencies.Build and oversee a pipeline of qualified opportunities utilizing platforms like SAM.gov, GovWin, and other relevant tools.Develop and nurture relationships with contracting officers, agencies, and prime contractors.Manage the complete sales lifecycle from opportunity identification to contract award and execution.Lead capture positioning and strategic deal-making to enhance the likelihood of contract wins.Collaborate with internal teams to align product offerings with government requirements and procurement processes.Establish and implement go-to-market strategies for public sector growth and funding channels.Monitor pipeline activity, forecast revenue, and report on key performance metrics.Support proposal strategies, ensuring compliance with submission requirements.Drive partnerships and teaming agreements to broaden market access and contract opportunities.Qualifications7+ years of experience in government sales, business development, or public sector contracting.Demonstrated success in personally closing government contracts and overseeing revenue generation.In-depth understanding of federal, state, and municipal procurement processes (RFPs, RFQs, IDIQs, GSA schedules).Experience with platforms such as SAM.gov, GovWin, or similar government opportunity tools.Existing relationships with government agencies or prime contractors are preferred.Ability to work independently in a startup or build-from-scratch environment.Excellent communication, negotiation, and relationship-building abilities.Bachelor’s degree in Business, Public Administration, or a related field is preferred.BenefitsCompensation: Competitive salary based on experience.Benefits may include health insurance, retirement plan options, paid time off, and other company-sponsored programs.

Join our dynamic team at California Creative Solutions Inc. as a Senior Manager of Data Management in the Pharmaceuticals sector. This full-time role is based in beautiful San Diego and is pivotal in ensuring the integrity and quality of clinical data management for our innovative projects.As a Senior Manager, you will lead the Data Management team, overseeing the design, testing, and implementation of clinical data collection studies. Your expertise will be crucial in managing high-quality data deliverables for regulatory submissions, publications, and due diligence activities in collaboration with Contract Research Organizations (CROs).Key Responsibilities:Collaborate in designing and implementing clinical protocols and data collection systems.Develop and uphold data quality plans.Ensure timely execution of data management timelines for assigned projects.Provide strategic input into protocol designs with a focus on data management.Assist Biostatistics in the evaluation of Statistical Analysis Plans.Identify and resolve data discrepancies using standardized validation systems.Oversee the generation of quality data deliverables for regulatory, publication, and due diligence purposes.Participate in reviewing clinical and regulatory documents to maintain data integrity and quality.Manage projects in collaboration with CROs and lead internal project initiatives.Contribute to the development of standards and process documentation, including SOPs and Work Instructions.Support compliance with industry quality standards and guidelines.Assist in selecting, developing, and evaluating personnel to ensure efficient operations.Engage in the corporate and departmental budget processes and management.Facilitate career development for Data Management personnel.Perform additional duties as required.

Join Janux Therapeutics as a Senior Manager of Clinical Data Management, where you will oversee the daily operations of our data management activities. In this pivotal role, you will ensure adherence to regulatory standards and industry best practices, enhancing our operational efficiency. You will also collaborate with vendors to support our oncology clinical trials, ensuring the timely delivery of high-quality data management outcomes.We are looking for a proactive and resourceful professional with extensive hands-on experience in data management within oncology indications. Your expertise will be essential in driving our clinical data processes forward.