Senior Customer Success Manager for the EU

Zscaler develops cloud-native security products that help organizations connect users, devices, and applications securely from anywhere. The company’s Zero Trust Exchange platform uses a large security data lake and AI-powered tools to guard against cyber threats and data breaches. Zscaler emphasizes impact, transparency, and a culture that rewards results and accountability. Teams work with urgency, openness, and a strong focus on customer needs. Role overview The Senior Technical Success Manager joins the Customer Success Organization in the UK and reports to the Manager of Technical Success Management. This position is the main post-sales contact for customers, especially those in the public sector, supporting them as they adopt and optimize Zscaler’s solutions during their Zero Trust transformation. What you will do Serve as the primary technical advisor for customers after the sale, guiding them through their Zero Trust journey Help customers adopt and optimize Zscaler solutions to achieve digital transformation goals Develop and maintain strong relationships with customer teams, with a focus on public sector organizations Offer expert guidance to ensure customers use Zscaler’s products successfully Requirements Background in a technical advisory or customer success management role Clear communication skills for explaining complex concepts and building trust with stakeholders Drive to solve challenging problems and support cybersecurity in the AI era Comfort working in a collaborative, results-oriented environment Location This role is based in the City of London Corporation, United Kingdom.

Discover OktaOkta stands as the world’s premier identity management solution, empowering users to securely access any technology, from any device or application. Our versatile offerings, including the Okta and Auth0 Platforms, ensure robust authentication, secure access, and seamless automation, placing identity at the heart of organizational security and growth.We embrace diverse perspectives and experiences at Okta. We seek individuals who are not only lifelong learners but also those who can enrich our culture with their unique backgrounds.Join us as we strive to create a world where identity is truly yours.The TeamThe Technical Account Management (TAM) team is a global unit dedicated to ensuring the success of Auth0 customers within Okta’s expansive Customer Success organization. We partner with Auth0 clients to share insights, best practices, and recommendations to foster continuous innovation in identity and security. Acting as strategic identity coaches, we leverage our expertise in Auth0 products to drive customer satisfaction and growth, providing invaluable support through presentations, demonstrations, technical evaluations, and tailored recommendations on Auth0 and industry best practices.The OpportunityThe Senior Technical Account Manager will specialize in enterprise identity, focusing on the Auth0 product and related technologies. This role involves providing strategic technical guidance to Okta customers, showcasing the full range of products and features available. You will be recognized as a technical authority, helping clients understand how Okta's solutions can translate into tangible business value. Your expertise will also encompass knowledge of the code underlying identity authentication pipelines, catering to developers with a user-friendly approach.This specialization requires a deep understanding of hybrid scenarios that utilize Auth0’s capabilities in managing authentication, authorization, and lifecycle management for consumer SaaS, business-to-consumer (B2C), and general Customer Identity and Access Management (CIAM) applications. As an Auth0 TAM, you will have the unique opportunity to guide some of the world’s leading companies on their strategic identity journeys while championing the Auth0 platform.What You Will Be DoingTake full ownership of account management as an Auth0 TAM, covering both business and technical aspects.Provide strategic advice to customers on best practices and product adoption in a post-sales context.

Your Next Challenge AwaitsFreshworks is on the lookout for a seasoned Senior Manager of Customer Success to spearhead and expand our UKI team. Located in London, you will be pivotal in ensuring our Enterprise and Mid-Market clients derive substantial value and achieve sustainable success with Freshworks. In this role, reporting to the Director of Customer Success EMEA, you will establish regional strategies, lead a dynamic team of Customer Success Managers (CSMs), and foster cross-functional collaboration to deliver exceptional customer experiences. This strategic yet hands-on leadership position is perfect for an individual passionate about driving outcomes, nurturing talent, and transforming customer success at scale.Key ResponsibilitiesGuide and mentor a team of 8 CSMs across various European markets.Enhance customer retention, growth, and advocacy within the Enterprise and Mid-Market segments.Create scalable, data-informed frameworks for success plans, health assessments, and operational playbooks.Collaborate across departments including Sales, Product, Support, and Marketing to shape expansion strategies and enhance customer engagement.Act as a senior sponsor for strategic accounts, cultivating robust, outcome-focused relationships.Represent the Voice of the Customer, shaping global Customer Success strategies and best practices.Defining SuccessYou will lead a motivated, high-achieving team that consistently delivers tangible results—enhancing retention, growth, and overall customer health. Your influence will extend beyond your team, shaping how Freshworks scales Customer Success across Europe through collaboration, operational excellence, and data-driven methodologies.

Join Amplitude as a Senior Technical Customer Success Manager, where you will play a pivotal role in ensuring our French-speaking customers achieve their desired outcomes with our product. You will leverage your technical expertise to guide customers through integrations and maximize their use of our solutions.Key responsibilities include building strong relationships with clients, conducting training sessions, and collaborating with cross-functional teams to address customer needs. Your fluency in French will be essential in providing tailored support and enhancing customer satisfaction.

As a Senior Customer Success Manager at Saviynt, you will play a pivotal role in driving customer satisfaction and success. You will work closely with clients to understand their needs, provide exceptional support, and ensure they derive maximum value from our solutions. Your expertise will be crucial in building strong relationships and fostering customer loyalty.

About the OpportunityJoin our vibrant team at Contentful as a Senior Manager, Customer Success for EMEA Enterprise (f/m/d). This pivotal role is designed for a proactive and seasoned professional who will spearhead strategies aimed at ensuring the success and satisfaction of our enterprise customers. Your primary objective will be to forge robust relationships with key stakeholders, promote the adoption of our innovative products, and amplify customer value.In this leadership role, you will focus on retention and revenue, overseeing the renewal strategy for your team. Exceptional communication, strategic acumen, and a comprehensive understanding of the needs of enterprise customers are essential.What to Expect?Leading Your Team: You will recruit, hire, and develop your Customer Success Managers (CSMs), becoming their mentor and the senior voice in critical situations. Foster a team culture centered on customer outcomes, accountability, and continuous improvement.Customer Relationships: Your team will manage a portfolio of approximately 25-30 enterprise accounts, acting as trusted advisors focused on delivering tangible business outcomes. Regularly assess customer health, conduct business reviews, and ensure every interaction exemplifies a consistent, value-driven approach.Retention & Growth: Collaborate with Customer Success leadership, Account Executives, and Regional Sales Directors to align on territory strategy and achieve mutual retention targets. Identify and pursue expansion opportunities, upselling, and cross-selling, with renewals seen as a natural outcome of delivering consistent value.Customer Success Strategy: Partner with Customer Success leadership and cross-functional teams in Sales, Product, and Support to shape and implement an effective customer success strategy. Develop the playbooks, processes, and best practices that empower your team to operate efficiently and at scale, while defining metrics that inspire excellence.Customer Advocacy: Serve as the internal champion for our clients, relaying structured insights back to Product, Engineering, and Marketing to influence the roadmap and ensure alignment with customer priorities.Forecasting & Performance: Maintain a rigorous weekly forecasting schedule, presenting clear updates to senior leadership on pipeline health and quota progress.

Role overview The Senior Customer Success Manager at Braze in London focuses on helping clients achieve their goals with Braze’s customer engagement platform. This position emphasizes building trusted relationships, guiding clients on effective practices, and making sure each client gains real value from the product. What you will do Partner with clients to understand their business objectives and support their success using Braze’s solutions. Work alongside internal teams to deliver strong service and respond to client needs. Offer guidance and share knowledge to help clients use Braze’s features effectively. Encourage customer satisfaction by anticipating potential challenges and offering practical solutions. Location This role is based in London.

Associate Technical Account Manager(London-based: 3 days in office)Our MissionAt Ben, we are more than just a benefits platform; we are a catalyst for positive change in people's lives. Our innovative technology integrates the entire benefits ecosystem, driving improved outcomes for employers, employees, brokers, and providers alike.Our mission is straightforward: to create a world where everything operates at peak efficiency, ensuring every employee receives the support essential for their success—both professionally and personally.Your RoleAs an Associate Technical Account Manager at Ben, you will be the go-to person for our customers when it comes to technical matters. You'll manage a portfolio of accounts, collaborating closely with Customer Success Managers (CSMs) to guarantee that clients derive genuine value from our platform. You'll step in to rectify issues, provide clarity, and propose enhancements.This position sits at the crossroads of customer relations and technical problem-solving. You will handle escalations, conduct enablement sessions, investigate recurring challenges, and empower our customers' administrative teams to use Ben with confidence. When issues arise, you'll diagnose the problem and ensure it doesn't reoccur.As we expand our Technical Account Management function at Ben, you will join at a pivotal time, helping to shape our approach to supporting our largest clients while advancing your skills in a setting that encourages ownership from day one.Your ResponsibilitiesAccount Management: You will oversee a portfolio of customers, manage Level 2 technical escalations, and work with CSMs to maintain account health. You'll keep a close watch on customer satisfaction, identify potential issues early, and proactively address them.Benefit Renewal Coordination: You will manage the end-to-end process of benefit renewals for your accounts, ensuring that no detail is overlooked during this critical phase of the customer journey.Technical Onboarding and Enablement: You will lead the technical onboarding process for new clients, conducting product demonstrations and workshops to facilitate smooth navigation of our platform for admin users.Technical Issue Investigation and Resolution: You will thoroughly investigate technical challenges, collaborating with Support, Engineering, and Product teams to identify root causes. When issues exceed your scope, you'll escalate them effectively.

At NiCE, we embrace challenges and strive to exceed our limits. Our ambition drives us as we innovate and aim for victory. We uphold the highest standards and consistently go beyond them. If you share our commitment to excellence, we offer a remarkable career opportunity that will ignite your passion.What does the role entail?The Senior Customer Success Manager plays a crucial role in ensuring that Cognigy’s customers feel thoroughly supported and guided throughout their experience with our products. You will be responsible for guaranteeing that customers achieve their desired outcomes while also identifying opportunities for future expansion. This position reports to the Director of Customer Success and will contribute to maintaining a balanced portfolio within the Customer Success team while facilitating effective external communication across the organization.How will you make a difference?Utilize your extensive background in enterprise software solutions to guide customers in strategically leveraging Cognigy’s technology, optimizing their investment through innovative AI applications.Conduct structured discovery processes to accurately identify customer needs and ensure the timely execution of solutions.Provide expert assessments and recommendations on our solutions, engaging in in-depth technical discussions to highlight the impact and value of our features.Engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing key decision-makers to drive transformative change within their organizations.Establish and monitor customer success metrics, using data-driven insights to refine strategies and report on the value delivered to customers and the business.Design and implement effective customer retention strategies, including regular executive business reviews and tailored engagement plans to reduce churn.Develop persuasive sales proposals for products and services, aligning them with customer objectives and negotiating mutually beneficial terms.Foster the growth of customer advocates through case studies, testimonials, and referrals, enhancing the company’s market reputation and growth.Collaborate closely with sales and technical teams to promote customer loyalty and satisfaction, ensuring a unified approach to long-term success.

Join Us as a Senior Customer Success ManagerAt blink, we are looking for a Senior Customer Success Manager who will be pivotal in shaping the client journey post-sale. This role encompasses everything from onboarding and adoption to relationship management, retention, and cross-functional project delivery.The successful candidate will be an effective communicator and a trusted advisor, adept at aligning client goals with the capabilities of the Blink platform, while ensuring efficient project execution across various teams.This position is both strategic and hands-on. You will work closely with customers, participate in in-person meetings as necessary, and collaborate with teams across Blink (Product, Solutions, Support, Growth, Delivery, Tech, and Professional Services) to drive customer success at every phase of their journey.

Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients

Senior Customer Success ManagerDo you possess a fervor for customer engagement and have a strong technical acumen? We are seeking an experienced Senior Customer Success Manager who has a proven track record in managing enterprise-level clients within the payments or cryptocurrency sectors. If you are ready to embrace a fresh challenge in a dynamic and rapidly evolving industry, we would love to connect with you!Your Impact:Joining our global Commercial team, you will be instrumental in identifying and nurturing new business opportunities within our existing clientele. As the Senior Customer Success Manager, you will oversee a dedicated portfolio of enterprise customers, focusing on enhancing annual contract revenue and expanding our market presence through Elliptic's solutions and services.In collaboration with the Customer Success team, you will drive the upselling process by identifying opportunities, qualifying leads, negotiating terms, crafting tailored proposals, and successfully closing upsells and renewals, all aimed at achieving profitable revenue growth and maintaining over 100% net account retention for your assigned accounts.This is an exhilarating chance for a tech-savvy professional eager to make a significant impact not just within our organization but also in the broader market landscape. At Elliptic, you can expect engaging and challenging work—no two days are ever the same!Key ResponsibilitiesWhat You Will Do:Forge strong relationships with key stakeholders in your designated accounts.Manage customer interactions through all lifecycle stages, from onboarding to renewal and expansion.Serve as the primary contact for your accounts, both internally and externally.Evaluate critical usage data to assess renewal risks, taking proactive steps to mitigate these risks early.Generate new business through upselling and cross-selling initiatives within your region.Create strategic customer account plans and manage the sales cycle independently or in collaboration with Account Executives.Identify and scope high-quality expansion opportunities within existing accounts.Translate customer needs and challenges into actionable opportunities.Craft customized proposals to address specific customer requirements.

HUMAN is looking for a Technical Account Manager to join the team in London, UK. This position centers on supporting customers throughout their journey, focusing on real-time client protection and ensuring customers gain meaningful value from HUMAN’s solutions. The role covers the full customer lifecycle, from onboarding to ongoing relationship management. Technical Account Managers at HUMAN serve as trusted partners to clients, combining technical knowledge with strong organizational skills. The position requires balancing multiple priorities, acting as the main point of contact for assigned accounts, and advocating for customer needs within the company. Building strong connections with clients helps shape HUMAN’s product direction, ensuring customer feedback influences both immediate and long-term improvements. Key Responsibilities Focus on customer satisfaction, retention, and building referenceable relationships across all assigned accounts. Serve as the primary contact for customers, developing and maintaining strong partnerships to support long-term success. Work with support teams to deliver high-quality service and act as the escalation point for customer issues. Collaborate with Sales, Tech Support, R&D, Finance, Product, and executive leadership to ensure a smooth customer experience. Gather and share customer feedback, advocating for product and service enhancements. Lead educational sessions and create materials to help customers understand and use HUMAN’s products effectively. Quickly learn about HUMAN’s Enterprise Security solutions, including Bot Defender, Code Defender, Credential Intelligence, and Account Defender, to support the Customer Success team. Organize and lead Executive Business Reviews with key customers and HUMAN stakeholders, including both leadership and technical teams. Requirements 5-7 years of client-facing experience in a similar role, with a proven record of managing and nurturing customer relationships.

Join anima as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals and maximize their value from our services. You will be the primary point of contact for our customers, guiding them through the onboarding process and providing ongoing support to enhance their experience with our innovative solutions.Your expertise will help identify customer needs and promote our solutions effectively. You will collaborate closely with various teams to ensure a seamless experience for our clients.

Join our dynamic team at Released as a Technical Account Manager for the EMEA region. In this pivotal role, you will be the primary point of contact for our esteemed clients, ensuring their technical needs are met and exceeded. You will facilitate communication between clients and our internal teams, driving customer satisfaction and technical success.Your ability to understand complex technical challenges and deliver tailored solutions will be key to helping our clients thrive. If you are passionate about technology and client success, we want to hear from you!

Join Datadog as a Senior Manager of Technical Account Management (TAM) for the EMEA region. In this pivotal role within our rapidly expanding Technical Post Sales (TPS) Team, you will lead and develop a team of first-line leaders and skilled TAM professionals. These technical experts deliver exceptional 'white glove' services to our largest clients, ensuring they effectively adopt and maximize the use of Datadog's extensive suite of products and features. As a TAM, you will be recognized as a trusted advisor, bridging the gap between IT Operations and business value.This hands-on management position encompasses overseeing customer-facing activities and engagements for key accounts across EMEA, while promoting our TPS offerings throughout the region.At Datadog, we cherish our office culture, which fosters collaboration and creativity. Our hybrid workplace model enables our team members to achieve a work-life balance that suits their individual needs.

At Orgvue, we are revolutionizing organizational design and planning through our innovative software platform. Our mission is to empower organizations to transform their workforce by gaining a deep understanding of their operations and the capabilities of their teams. We bridge the gap between strategy and execution, providing clarity and insight for organizations to evolve into high-performing, adaptable entities amidst the complexities of the modern workplace. Trusted by some of the world's most renowned enterprises and consulting firms, Orgvue helps visualize and model present and future organizational states, facilitating quicker and more informed decision-making. Headquartered in the UK, we also have a presence in the US, Canada, Europe, and Australia.About the RoleWe are seeking a dynamic Partner Success Manager to join our team. In this pivotal role, you will work closely with our strategic partners to maximize the value derived from their collaboration with Orgvue. Your ability to cultivate relationships, manage risks, and coordinate cross-functional initiatives will be essential in enabling our partners to effectively utilize Orgvue in their projects, thereby increasing the volume of Orgvue implementations over time.You will engage directly with leaders and super users, guiding them in executing collaborative plans that may include market strategies, custom technical solutions, project delivery, and user enablement activities. As a driving force, you will help partners enhance their internal Orgvue capabilities on critical projects with leading global companies. Additionally, you will act as a key liaison to our Product and Sales teams to propose enhancements that will enhance Orgvue and to expand our market presence through partner channels.When not directly engaging with partners, you’ll collaborate with colleagues on initiatives aimed at building and scaling our service offerings for the partner community.About YouYou are enthusiastic about joining a rapidly expanding international firm.You possess a passion for problem-solving in the Organizational Design and Transformation domain.You aspire to make a meaningful impact on some of the largest and most recognizable organizations.You thrive in fast-paced environments, enjoy tackling complex challenges, and appreciate wearing multiple hats.You enjoy collaborating with a diverse range of stakeholders, both internally and externally.You maintain composure under pressure and are committed to finding solutions, no matter how challenging.

Cadmus supports universities in achieving real teaching and learning results. Institutions that deliver strong outcomes see higher student retention and loyalty, while those that do not risk falling behind. As Cadmus expands in the UK and Europe, assessment is becoming a priority at senior university levels. The Partner Success Manager will help shape how universities use Cadmus and drive meaningful change in teaching and assessment practices. This position is based in London and focuses on supporting institutional partners across the UK and EU. Role overview This role manages a portfolio of university accounts, working directly with Deputy Vice-Chancellors, Pro Vice-Chancellors, learning and teaching teams, and academic staff. The main goal is to achieve measurable improvements in assessment design and delivery, rather than focusing solely on customer satisfaction. Key performance indicators Build and maintain a strong portfolio with high adoption and renewal rates, using clear outcomes to support evidence-based renewal discussions. Identify and address risks early by spotting signs of disengagement or stakeholder changes and resolving issues before they escalate. Grow at least two accounts beyond initial contracts by delivering value that encourages deeper engagement with Cadmus. Influence Cadmus’ product and service direction by sharing partner insights that help shape offerings to better meet institutional needs. Requirements At least 5 years of experience in customer success or account management, ideally within EdTech or SaaS for institutional clients. Strong knowledge of the UK higher education sector, including decision-making processes and key stakeholders. Commercial awareness combined with a commitment to delivering results for customers. Excellent communication skills, comfortable moving between procurement and teaching strategy discussions. What sets you apart Focus on outcomes and address solution gaps directly. Genuine interest in teaching and learning. Build trust and reliability with partners, especially during challenges. Motivated by navigating complex institutional environments.

Why Join Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services. Our approach is not just incremental; we are transforming the entire process from end to end. By leveraging cutting-edge AI technology, a robust enterprise platform, and profound industry expertise, we are redefining the future of knowledge work for years to come.This is an exceptional opportunity to contribute to the growth of a generational company at a pivotal moment. With over 1000 customers spanning more than 60 countries, a strong product-market fit, and top-tier investor backing, we are rapidly scaling and creating a new market category. Our work is ambitious, our standards are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of sharp, driven individuals who are deeply committed to our mission. We operate with speed, intensity, and a strong sense of ownership over the challenges we face—from initial concepts to long-term solutions. We maintain close relationships with our customers—from leadership to engineering—and collaborate to address real issues with urgency and care. If you excel in uncertain environments, strive for excellence, and want to help shape the future of work alongside others who elevate the standard, we invite you to build with us.At Harvey, we are writing the future of professional services today—and we are just getting started.Role OverviewAs Harvey continues to expand its customer offerings for strategic clients, we are seeking a Technical Account Manager to join our Customer Success team. This position will act as a high-touch, technically skilled support resource for our most strategic customers, addressing complex, urgent, and sensitive issues swiftly and expertly.The Technical Account Manager will enhance Harvey’s post-sale support by closely collaborating with Customer Success Managers and internal teams to provide exceptional technical assistance, proactive incident management, and effective customer communication. This role is perfect for someone who thrives in high-pressure situations, enjoys in-depth problem-solving, and is dedicated to delivering a world-class customer experience.