Senior Customer Solutions Engineer

Join Cloudflare as a Customer Solutions Engineer, where you will play a pivotal role in delivering top-notch technical solutions to our diverse clientele. You will leverage your strong analytical skills and technical expertise to troubleshoot complex challenges and enhance customer satisfaction. This role requires a keen understanding of cloud services, networking, and security technologies.

Note: Partly is headquartered in the UK, with our Product and Engineering HQ located in Christchurch, New Zealand, and we are establishing a strong presence in San Francisco, USA. If you are located outside of a Hub, we will cover your travel and accommodation to fly you to the nearest Hub for one week each quarter for our 'Season Openers'. This position will be based in San Francisco. Our StoryAt Partly, our mission is to bridge the gap in the global parts market by creating the first comprehensive platform for replacement parts, starting with automotive components. We envision a sustainable future where individuals can effortlessly repair anything.Founded by former Rocket Lab engineers, we leverage innovative technology to tackle complex challenges that significantly impact a $1.9 trillion industry. Over the past year, our team has more than tripled in size and we anticipate doubling again in the next 12 months. Our workforce is distributed globally, spanning Europe and Australasia.We offer scalable digital infrastructure solutions to some of the largest enterprises and most dynamic startups worldwide. Partly's solutions are integrated into hundreds of companies globally, providing a robust backbone for online parts cataloging and management.Our esteemed investors include Blackbird Ventures (backers of Canva, CultureAmp, etc.), Square Peg, Octopus Ventures, Icehouse, as well as industry leaders such as Peter Beck (Rocket Lab), Akshay Kothari (Co-Founder of Notion), and Dylan Field (Co-Founder of Figma).We are committed to building a world-class team and to fostering an environment at Partly where people can perform their best work. We take pride in the culture we’ve cultivated here, and our values resonate throughout every aspect of our operations.Curious about the challenges we are addressing and the culture we are nurturing at Partly? Hear directly from our team here: https://shorturl.at/iAFUX The RoleIn this position, you will collaborate with fellow members of our product and engineering teams to address complex and stimulating challenges while developing exceptional software solutions. Responsibilities of the Forward Deployed EngineerYou will work closely with customers in your local market, visiting onsite when necessary, to gain deep insights into their workflows, challenges, and the definition of success in real-world scenarios.You will spearhead technical discovery, solution design, and delivery for...

As a Customer Solutions Engineer at Cloudflare, you will play a critical role in delivering innovative solutions to our clients. You will work closely with our engineering and customer support teams to ensure that our customers get the most out of our products and services. Your expertise in networking and cloud technologies will help us to solve complex challenges and enhance customer satisfaction.

Join our dynamic team at Cloudflare as a Digital Customer Solutions Engineer, where you will play a pivotal role in enhancing customer experiences across the APAC and EMEA regions. You will leverage your technical expertise to design, implement, and optimize solutions that meet the specific needs of our diverse clientele.Your ability to bridge the gap between customer requirements and technical solutions will be key in delivering exceptional service. Collaborating with cross-functional teams, you will ensure our technology aligns with customer expectations and drives measurable results.

Join Cloudflare as a Customer Solutions Engineer and play a vital role in delivering exceptional customer experiences. In this hybrid position, you will collaborate with cross-functional teams to provide technical support and innovative solutions that enhance our product offerings. Your expertise will help customers effectively utilize Cloudflare's services, ensuring their success and satisfaction.

Join Cloudflare as a Customer Solutions Engineer, where you will play a crucial role in delivering tailored technical solutions to our diverse clientele. You will leverage your expertise in networking and cloud technologies to ensure seamless integration and optimization of Cloudflare's services for our customers.Your responsibilities will include collaborating with sales teams, engaging with customers to understand their unique challenges, and providing insightful technical guidance to enhance their experience with our products. If you are passionate about technology and customer satisfaction, this is the perfect opportunity for you!

Join Cloudflare as a Digital Customer Solutions Engineer, where you will play a pivotal role in enhancing customer experiences through innovative digital solutions. As part of a collaborative and dynamic team, you will leverage your technical expertise to support and guide our clients in optimizing their digital strategies. You will be responsible for troubleshooting technical issues, implementing customer feedback, and ensuring the highest level of service delivery. This is an exciting opportunity to work at the forefront of technology and customer engagement.

We are seeking a talented Senior Customer Solutions Engineer to join our dynamic team at Cloudflare. In this role, you will leverage your technical expertise to provide exceptional support and solutions for our clients, ensuring their success with our innovative products and services.You will work closely with cross-functional teams to troubleshoot complex technical issues, design custom solutions, and deliver outstanding customer experiences. Your contributions will directly impact our clients' satisfaction and retention.

Join Luminance, a trailblazer in Legal-Grade™ AI technology, where innovation meets excellence. Supported by globally recognized venture capitalists, we have been featured on Forbes' AI 50 list and Inc. 5000's fastest-growing companies, revolutionizing the legal landscape worldwide.As a Senior Customer Solutions Engineer, you will collaborate with Sales, Product, and Customer Success teams to empower our clients’ technical teams, enhancing their connection with our platform and driving value from our solutions. Your primary focus will be to deliver an unparalleled technical experience to our enterprise customers, facilitating quicker and smoother integrations with Luminance.The perfect candidate will blend a customer-centric approach with a solutions-oriented mindset, guiding clients on the most effective ways to leverage our offerings for their success.You will engage directly with our platform and Workflow engine, crafting solutions that promote seamless legal workflows across a client’s technology stack.Your role will demand a deep understanding of our AI platform and its integration into diverse customer systems. You will partner closely with both potential and existing clients, offering expert guidance and support throughout the integration journey. By working alongside Account Executives, Product Specialists, and Customer Success Managers, you will be instrumental in converting prospects into satisfied, long-term clients.We pride ourselves on investing in your professional development with a generous £2000 Learning budget for each employee, affirming our commitment to your growth alongside ours.

About UsTavus is an innovative research lab at the forefront of human computing technology. We are dedicated to developing AI Humans—a revolutionary interface that bridges the gap between human interaction and machine efficiency. Our cutting-edge real-time human simulation models empower machines to see, hear, and respond authentically, facilitating genuine, face-to-face conversations. By merging human emotional intelligence with machine reliability, AI Humans become trusted agents accessible 24/7, fluent in every language, and adaptable to user needs.Envision an affordable therapist, a personal trainer that aligns with your schedule, or a team of medical assistants providing personalized attention to every patient. Tavus enables individuals, enterprises, and developers to create AI Humans that connect, comprehend, and act with empathy at scale.As a Series B company, we are proud to be backed by esteemed investors including Sequoia Capital, Y Combinator, and Scale Venture Partners.Join us in shaping a future where humans and machines can truly understand one another.The RoleWe are on the lookout for a proactive and resourceful Solutions Engineer who is passionate about facilitating customer success. In this pivotal role, you will be integral to our Sales and Customer Success teams, guiding customers from initial excitement to fully realized solutions. Your technical expertise will enable you to engage in detailed discussions with developers and key decision-makers. Beyond closing sales, you will ensure seamless solution design and integration, collaborating closely with customers on technical implementations, customizations, and troubleshooting.Your mission extends beyond problem-solving; you will also focus on proactively preventing issues. If you thrive in tackling complex technical challenges, enjoy empowering customers to accelerate their projects, and aspire to enhance the developer experience in an AI-driven environment, we would be excited to connect with you.A solid engineering background, a customer-centric outlook, and an ability to balance quick responses with careful execution are essential in this role. Essentially, you will be at the forefront of "debugging the future"—supporting top startups and enterprises as they navigate their journeys.

About GigsAt Gigs, we are creating the ultimate operating system for mobile services, enabling tech companies to seamlessly integrate global connectivity into their products.Much like how Stripe allows businesses to add payment options in seconds, Gigs empowers platforms to incorporate connectivity, bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile services to HR platforms offering work phone plans, we simplify provisioning and eliminate telecom complexities.Our team, consisting of around 100 talented individuals across the US and Europe, is backed by nearly $100 million in funding from esteemed investors such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech firms, we bring together early-stage engineers, product innovators, and business leaders from renowned companies like Stripe, Airbnb, and Shopify. We are dedicated to addressing significant technical and regulatory hurdles to ensure seamless connectivity.If you are motivated by curiosity, creativity, and the opportunity to influence the future of telecom, we would love to connect with you.The RoleAs a Solutions Engineer, you will serve as the technical partner for our customers at Gigs. Your primary responsibility will be to assist customers in planning, coordinating, and successfully launching integrations with the Gigs API.This role represents a unique intersection of technical, strategic, and operational responsibilities. Your work may involve collaborating with the Product team on critical features that are essential for strategic onboarding or scoping and leading API implementations across different regions with one of the largest Fintech companies in the world.Although the implementation process falls under Customer Success at Gigs, your role will be central to various functions within the company. You will closely collaborate with Product and Engineering to define new features and provide continuous feedback. Additionally, you will play a key role in Growth, working alongside the Business Development team to facilitate new implementations and serving as the primary point of contact for our largest clients as they pursue further development.What You’ll DoDeliver customer implementations. You will take ownership of each API integration, treating it as a unique project and meticulously scoping and executing the ideal implementation for the specific use case of each customer. You will work closely with clients to ensure they incorporate the right feature set, API endpoints, and wireframes for success.Key technical contact. You will engage with the engineering and product teams of our customers as they integrate and continue to develop their applications, ensuring a smooth implementation process.

Note: Partly is headquartered in the UK, with a Product and Engineering HQ in Christchurch, New Zealand, and an early presence in San Francisco, USA. If you are based outside of a Hub, we will fly you to the nearest Hub for 1 week per quarter for our “Season Openers” (we pay for your travel and accommodation). This role is to be based in San Francisco. Our StoryAt Partly, our mission is to revolutionize the way people access and acquire replacement parts by developing a global platform, starting with auto parts. Our vision is to propel the world towards a sustainable future where anyone can repair anything.Founded by former engineers from Rocket Lab, we leverage advanced technology to address complex challenges within a $1.9 trillion industry. Over the past year, we’ve expanded our team threefold and anticipate doubling our workforce in the next 12 months. Our team is truly global, with members from Europe and Australasia.We provide a robust digital infrastructure solution to major corporations and innovative startups alike. Our offerings are integrated across hundreds of companies globally, forming the backbone for online parts cataloguing and management.Our esteemed investors include Blackbird Ventures (Canva, CultureAmp), Square Peg, Octopus Ventures, Icehouse, and notable figures such as Peter Beck (Rocket Lab), Akshay Kothari (Notion Co-Founder), and Dylan Field (Figma Co-Founder).We are dedicated to building a world-class team and fostering an environment where our employees can thrive. The culture we've cultivated at Partly is something we are proud of, and our values are integral to every experience we create.Interested in learning more about the challenges we tackle and the culture we embrace at Partly? Hear directly from our team here: https://shorturl.at/iAFUX This RoleAs a Customer Solutions Architect, you will collaborate with our product and engineering teams to address intriguing challenges and develop exceptional software solutions. ResponsibilitiesYou will work closely with customers in your local market, onsite when necessary, to gain a deep understanding of their workflows, constraints, and define what success looks like in practice.You will spearhead technical discovery, solution design, and delivery for high-impact projects.

Join Front, the premier AI-driven customer service platform, as a Solutions Engineer. In this pivotal role, you will cultivate in-depth technical expertise and be instrumental in defining, designing, and executing innovative product solutions that enhance the integration of Front's platform with third-party applications and systems. Collaborate closely with Account Executives during the pre-sales phase, serving as the primary technical liaison for our most strategic prospects. Your daily responsibilities will include strategizing product demonstrations, presenting technical solutions, and working cross-functionally to ensure client satisfaction and success.

At Fastly, we empower individuals and organizations to strengthen their connections with the digital world. Our cutting-edge edge cloud platform provides businesses the ability to rapidly create secure and reliable digital experiences by processing, serving, and safeguarding applications close to their users — right at the edge of the Internet. Designed for the modern internet, our platform is highly programmable and supports agile software development. Fastly proudly serves an impressive roster of clients, including GitHub, Yelp, Paramount, and JetBlue.Join us in our mission to build a more trustworthy Internet.Posting Open Date: 3/19/26Anticipated Posting Close Date*: 5/18/26*Job posting may close early due to the volume of applicants.Your Role:Fastly is seeking a dedicated and skilled Senior Customer Solutions Engineer to serve as the main technical point of contact and trusted advisor for our clients, fostering long-term relationships built on proactive support and thorough assistance. This position entails extensive technical knowledge and a focus on client-oriented communication to manage relationships with some of our most vital customers. Internally, we refer to this role as a Senior Cloud Engineer.The Senior Customer Solutions Engineer will possess broad technical expertise, including cloud infrastructure, system architecture, and an advanced understanding of networking protocols (HTTP, TCP), complemented by scripting and software development skills.Key responsibilities include collaborating with the account management team to devise customer-specific strategies, nurturing technical relationships across essential stakeholders, and managing customer escalations. This role involves close collaboration with various teams at Fastly, leveraging technical expertise and communication skills to facilitate customer initiatives and growth, coordinate support, and effectively integrate with customer teams. The Senior Customer Solutions Engineer will also provide technical mentorship and guidance on deals within their sector.

Join Cloudflare as a Customer Solutions Engineer, where you will be the vital link between our technical solutions and our clients, bridging the gap with your fluency in either Mandarin or Cantonese. Your role will involve collaborating closely with our engineering and customer success teams to provide top-notch solutions tailored to our diverse clientele.In this dynamic position, you will utilize your technical expertise and language skills to engage with customers, troubleshoot issues, and develop customized solutions that enhance their experience with our cutting-edge products. If you are passionate about technology and customer service, and possess strong communication skills in Mandarin or Cantonese, we invite you to apply!

About CodeRabbitCodeRabbit is a pioneering research and development firm dedicated to advancing productivity through innovative human-machine collaboration systems. Our mission is to develop the next generation of AI-driven code reviewers, fostering a collaborative relationship between human creativity and sophisticated algorithms that surpasses the capabilities of individual engineers. By merging advanced language models with human insight, we aim to redefine efficiency and quality in software development.Role OverviewAs a Solutions Engineer, you will act as a vital technical advisor and advocate for our clients at CodeRabbit. This position is essential to the pre-sales process, where you will collaborate with Sales, Product, Engineering, and Customer Success teams to demonstrate the value of our offerings. This is an exciting opportunity for individuals who are technically curious and passionate about crafting AI-enhanced solutions for the Software Development Life Cycle (SDLC). Join us to make a meaningful impact in a dynamic, collaborative environment focused on ensuring our customers' success.Your Responsibilities:Work alongside Account Executives to understand customer needs and create tailored technical solutions.Deliver engaging demonstrations and impactful Proof of Value (PoV) presentations to effectively communicate the benefits of the CodeRabbit platform.Assist with responding to security questionnaires.Provide continuous feedback and collaborate across teams to resolve customer issues, enhancing product experience.Stay updated on industry trends and emerging technologies in AI development tools.Contribute to the enhancement of internal tools and the documentation of playbooks, guides, and best practices.Facilitate the transition from pre-sales to post-sales to ensure a seamless onboarding experience for customers.Your Qualifications:A minimum of 2 years in a customer-facing technical role.A deep passion for helping customers achieve success using the CodeRabbit platform.Excellent organizational skills with the ability to manage multiple customer demands concurrently.Experience with software development tools and platforms.Comfortable in a fast-paced environment with strong problem-solving skills.

About DecagonDecagon stands as the premier conversational AI platform, enabling brands to elevate their customer interactions to concierge-level experiences.Our cutting-edge technology empowers influential enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that foster personalized and enriching exchanges across all channels, including voice, chat, email, and SMS.We envision a future where customer experiences evolve beyond traditional support tickets and hold music, leading to quicker resolutions, more engaging conversations, and stronger relationships. Supported by top-tier investors like a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, we are committed to this vision.As an in-office organization, we thrive on our shared pursuit of excellence and rapid progress. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—guide our team dynamics and growth.About the RoleWe are on the lookout for a Senior Solutions Engineer, a pivotal technical hire who will play a crucial role in shaping the landscape of our AI-driven solutions within the enterprise sector. This position straddles pre-sales engineering, product strategy, and enterprise architecture. You will act as a technical advisor and trusted consultant to our enterprise prospects and customers, facilitating value-driven solutions and the seamless integration of Decagon’s AI-native platform into complex client environments.

Join Pylon Labs: Pioneering the Future of B2B Post SalesAt Pylon, we're revolutionizing B2B post-sales support with our all-in-one platform, seamlessly powered by conversational data and enhanced with intelligent features. Our mission is to empower our customers to operate their businesses in real-time.With backing from renowned investors including a16z, BCV, General Catalyst, and Y Combinator, we proudly support over 1000 companies, such as Linear, Cognition (developers of Devin), Modal Labs, and Incident.io, who rely on Pylon for their customer success and support workflows. We are also honored to be featured on the Enterprise Tech 30 List.This position is fully in-person, as we believe in the value of collaboration and teamwork.Key ResponsibilitiesFacilitate the migration of new customers from their legacy support systems to Pylon.Conduct customer migration meetings within your first week.Act as the primary problem-solver for customers, guiding them in restructuring their processes and data on Pylon.Become a product expert and assist customers in finding the right solutions, even when they are unsure of their needs.Participate in pre-sales discussions as the go-to expert for potential solutions.Develop expertise not just in Pylon, but also in systems we migrate from (like Zendesk, Intercom, etc.).Manage multiple customer migrations concurrently and drive them to successful completion.Continuously enhance the migration process for efficiency.QualificationsBased in or willing to relocate to San Francisco, with a strong desire to work in-person.Highly organized, diligent, and capable of handling multiple migrations simultaneously.Detail-oriented and quick to learn; you will need to master various tools swiftly.A passion for experimenting with the product and recommending improvements.Benefits Comprehensive medical, dental, and vision insurance for employees 401(k) retirement savings plan Commuter benefits Parental leave

Customer Solutions ArchitectJoin us as a pivotal player in transforming customer challenges into innovative solutions! Our ideal candidate will excel in solution architecture, platform requirements, and timely delivery.ABOUT NEXXANexxa.ai is at the forefront of developing artificial super intelligence for heavy industries. Our technology empowers machines, systems, and operations to autonomously think, decide, and act efficiently across manufacturing, large-scale infrastructure, logistics, and legacy environments. Our mission is to transform profound technical innovations into practical applications, addressing some of the most challenging systems-level issues in the industry.ROLE OVERVIEWWe are seeking a customer-centric Solutions Architect to act as a vital link between customer engagements, product management, and engineering execution. You will simplify complex customer issues into well-defined system architectures, technical requirements, and actionable project plans, ensuring high-quality delivery by our engineering teams. You will be the custodian of technical accuracy in every customer interaction.KEY RESPONSIBILITIESTranslate customer needs from workshops and discovery sessions into structured product requirements, system architectures, and technical specifications.Develop comprehensive end-to-end solution architectures for each customer challenge, aligning them with milestone-driven project plans and the overall product roadmap.Align customer requirements with product capabilities, identifying reusable components, custom solutions, and potential platform features.Draft technical scoping documents detailing effort estimates, dependencies, risks, and key milestones for each engagement.Collaborate closely with engineers (Applied AI and Core engineering) to ensure architecture-driven execution of projects.Engage in customer workshops and technical discussions, acting as the technical authority on feasibility, optimization, and trade-offs.Define integration architectures for enterprise systems: including legacy ERPs, CRMs, MES, PLMs, and IoT platforms.Establish reusable architectural patterns and reference implementations to expedite future customer deployments.Lead the preparation of technical proposals and statements of work, ensuring that commercial commitments are well-grounded in technical realities.