Senior Customer Operations Data Analyst

At Scribd, Inc., we are dedicated to enhancing human understanding through our innovative products — Scribd®, Slideshare®, Everand™, and Fable — which empower billions of users worldwide to transform access into insight, application, and expertise.Our CultureWe foster an environment where authenticity and boldness thrive. Our culture encourages open debate and commitment, allowing us to embrace unexpected challenges while prioritizing our customers. We believe that the best outcomes emerge when individual flexibility is harmonized with strong community connections.Scribd Flex offers our employees the freedom to choose their workstyle and location to optimize performance, while also committing to essential in-person interactions that enhance collaboration and strengthen our culture. All employees are expected to attend occasional in-person meetings, regardless of their location.What do we seek in our new team members? At Scribd, Inc., we value "GRIT," which embodies the blend of passion and perseverance toward long-term goals. This mindset guides our work ethic: setting and achieving Goals, delivering impactful Results, contributing Innovative ideas, and fostering a collaborative Team environment.About the Data Platform Team:Our Data Platform team is pivotal in creating and managing the analytical data models and transformation layers that generate reliable metrics, experimentation, machine learning, and product insights for Scribd, Everand, and Slideshare. Currently, we are investing in modernizing our data architecture to ensure that all teams can rely on well-structured and governed data.You will be part of a data engineering team tackling intricate challenges across our three brands, which serve over 200 million monthly visitors and 2 million paying subscribers. This role presents a significant opportunity to influence the evolution of Scribd’s data platform and elevate our engineering practices to world-class standards.Your RoleAs a Staff Data Engineer, you will serve as both a technical expert and a strategic leader. You will lead the design of core data models and...

About The Company:Scribd Inc. (pronounced “scribbed”) is dedicated to igniting human curiosity. Join our dynamic team as we craft a universe filled with stories and knowledge, democratizing the flow of ideas and information, while empowering collective expertise through our innovative products: Everand, Scribd, Slideshare, and Fable.We foster a culture where employees can be authentic and bold, engaging in open debates and committing to decisions as we embrace the unexpected. Every team member is encouraged to take initiative, focusing on our customers’ needs.At Scribd, we value a harmonious blend of individual flexibility and community connectivity. Through our flexible work benefit, Scribd Flex, employees can collaborate with their managers to determine a work style that best suits their individual requirements. A fundamental aspect of Scribd Flex is our commitment to intentionally scheduled in-person gatherings to enhance collaboration, culture, and connection. Therefore, occasional in-person attendance is required for all Scribd Inc. employees, regardless of their remote status.We seek individuals who embody “GRIT”—the synergy of passion and perseverance towards long-term objectives. Our employees are inspired to adopt a GRIT-driven approach to their work, which translates into setting and achieving Goals, delivering Results, contributing Innovative ideas, and fostering a positive Team environment through collaboration.About the TeamThe Data & Analytics team strives to ensure that the entire organization comprehends business performance and trends, empowering all teams to make informed decisions based on data insights.The Growth organization is dedicated to driving sustainable subscriber and user growth across Scribd’s ecosystem, including Scribd, Everand, Slideshare, and Fable. Our efforts are focused on enhancing user discovery, sign-up processes, activation, and retention of value across our products, emphasizing data quality, measurement, and experimentation.

About Scribd:At Scribd Inc. (pronounced “scribbed”), our mission is to ignite human curiosity. We invite you to join our team as we craft a landscape rich with stories and knowledge, democratizing the sharing of ideas and information while empowering collective expertise through our suite of products: Everand, Scribd, Slideshare, and Fable.This is an exciting opportunity within our organization, as we support a culture that encourages authenticity and boldness; where thoughtful debate leads to commitment, and where every team member is empowered to take impactful actions focused on customer satisfaction.We embrace a flexible workplace structure that enhances individual adaptability while fostering community connections. Through our Scribd Flex initiative, employees, in collaboration with their managers, can determine a work style that best suits their personal needs. A key aspect of Scribd Flex is our emphasis on intentional in-person moments to nurture collaboration, culture, and connection, making occasional in-office attendance essential for all employees, regardless of their location.What we seek in our new team members is a demonstration of “GRIT.” Defined as the convergence of passion and perseverance toward long-term goals, we are inspired by what this can unlock within our workforce. Each employee is encouraged to adopt a GRIT-focused approach to their responsibilities, which encompasses setting and achieving Goals, delivering Results, contributing Innovative ideas and solutions, and fostering a positive impact on the broader Team through collaboration and attitude.About Our TeamThe Growth Platform team at Scribd is dedicated to empowering marketers, lifecycle teams, and partner channels by providing MarTech solutions that enhance efficiency, data-driven decisions, and scalable user acquisition for our brands including Scribd, Everand, SlideShare, and Fable.Our focus lies in developing and maintaining systems that facilitate campaign execution, optimize landing pages, manage tracking and attribution, and integrate third-party tools for cross-channel marketing and analytics. We prioritize scalability, performance, and reliability, ensuring that our partners are equipped with the necessary tools to drive user growth. Collaboration, pragmatic problem-solving, and a commitment to excellence are the cornerstones of our team's values.

Join Scribd Inc., a leading digital library and subscription service, as a Data Scientist II. In this role, you will leverage data analytics to drive insights and support data-driven decision making across the organization. Collaborate with cross-functional teams to implement machine learning models and enhance our user experience.

About Us:At Scribd Inc. (pronounced “scribbed”), we are dedicated to igniting human curiosity. Join our innovative team as we craft a universe of stories and knowledge, democratizing the exchange of ideas and empowering collective expertise through our diverse products: Everand, Scribd, Slideshare, and Fable.This job posting represents an open and approved position within our organization, reflecting our commitment to growth and excellence.We cultivate a workplace culture where authenticity and boldness thrive, where we engage in robust discussions and embrace unexpected challenges, and where every employee is empowered to take initiative in prioritizing customer satisfaction.Our flexible work policy, Scribd Flex, allows employees to customize their work environment in collaboration with their managers, promoting a balance between individual flexibility and community connections. We emphasize the importance of intentional in-person interactions to foster collaboration, culture, and connection. Therefore, occasional in-person attendance is required for all Scribd Inc. employees, regardless of their location.What do we seek in our new team members? We value “GRIT”—the combination of passion and perseverance towards long-term goals. At Scribd Inc., we believe in the transformative potential of this mindset and encourage our employees to embody a GRIT-ty approach in their work. In practical terms, GRIT stands for setting and achieving strong Goals, delivering tangible Results, contributing Innovative ideas, and positively influencing the broader Team through collaboration and a positive attitude.About the Role and TeamEnhance the core experience for over 10M daily readers. Join the team responsible for Scribd's primary reading platform and significantly influence how millions of users engage with our extensive collection of over 300,000 documents.Innovate at the crossroads of product and AI. Collaborate closely with Product, Design, and AI/ML teams to rapidly develop and implement experiments that boost engagement and comprehension on the reading interface.Develop new creation experiences from inception to launch. Leverage your skills to conceptualize and build innovative features that enhance user creativity and interaction.

About Scribd:At Scribd Inc. (pronounced “scribbed”), we are dedicated to igniting human curiosity and enriching lives through a diverse tapestry of stories and knowledge. Join us in our mission to democratize the sharing of ideas and information while empowering collective expertise through our innovative products: Everand, Scribd, Slideshare, and Fable.We foster a work culture where authenticity and boldness thrive; a place where we engage in meaningful discussions and embrace the unexpected as we prioritize our customers' needs.Our flexible work arrangement, Scribd Flex, allows employees to collaborate with their managers to establish a daily work style that meets their individual preferences. This initiative highlights our commitment to in-person interactions that build teamwork and community, requiring occasional attendance for all Scribd employees, regardless of location.What do we seek in our new team members? We value “GRIT” — the fusion of passion and perseverance towards achieving long-term goals. At Scribd, we encourage everyone to embody a GRIT-ty mindset in their work. This means setting and achieving Goals, delivering Results, generating Innovative ideas, and fostering positive Team dynamics through collaboration and attitude.

Scribd, Inc. is dedicated to enhancing human understanding. Our diverse range of products — Scribd®, Slideshare®, Everand™, and Fable — empower billions globally to transform access into meaningful insight, practical application, and deep expertise.Culture at Scribd, Inc.We foster a culture that encourages authenticity and boldness, where healthy debates lead to commitment, and every employee is empowered to act with a customer-first mindset.We believe maximum productivity stems from a balance of personal flexibility and community engagement. Scribd Flex allows employees to select their optimal work style and location while committing to intentional in-person interactions that enhance collaboration and cultural bonds. All employees at Scribd, Inc. are required to attend occasional in-person meetings, regardless of their location.What are we looking for in potential team members? At Scribd, Inc., we value “GRIT,” defined as the blend of passion and perseverance towards long-term objectives. This mindset shapes our work environment by setting and achieving Goals, delivering impactful Results, fostering Innovative solutions, and enhancing our collaborative Team spirit.This posting reflects a confirmed open position within our organization.About the Team and RoleScribd is transitioning from a leading document library into a dynamic platform for active knowledge creation. With a collection of 300 million human-generated documents and over 250 million monthly visitors, our future focus is on facilitating users in transforming mere information retrieval into comprehensive, actionable understanding. As a Senior Product Manager, you will spearhead this innovative zero-to-one transformation, utilizing machine learning (ML) and large language models (LLMs) to develop seamless and reliable workflows.You’ll collaborate closely with Design, Engineering, Machine Learning, and Data Science teams to translate cutting-edge technical capabilities into user-friendly experiences. We seek a product leader with a refined sense of craftsmanship who can navigate uncertainty with clarity. Are you ready to shape the future of knowledge discovery and assist millions in turning data into understanding?

At Scribd, Inc., we are dedicated to enhancing human comprehension. Our diverse range of products—including Scribd®, Slideshare®, Everand™, and Fable—empowers billions around the globe to transition from mere access to profound insight, practical application, and mastery.Our CultureWe foster an environment where authenticity and boldness are celebrated. Here, we engage in constructive debates and make commitments, embracing the unexpected as we prioritize our customers’ needs.We believe that optimal performance stems from a balance between individual flexibility and community connection. With Scribd Flex, employees can select their preferred work styles and locations, fostering collaboration through intentional in-person gatherings. All employees are required to attend occasional in-person meetings, regardless of their remote status.We seek team members who embody “GRIT”—a blend of passion and perseverance towards long-term goals. This mindset shapes our approach to work: establishing and achieving Goals, delivering Results, innovating with fresh ideas, and contributing positively to our Team dynamics.Team Overview:Our ML Data Engineering team drives metadata extraction, enhancement, and content comprehension across all Scribd brands. We handle hundreds of millions of documents and billions of images, providing high-quality metadata that enhances content discovery and fosters trust among millions of users worldwide.Operating at an impressive scale, we support a variety of data types, including user-generated content, ebooks, and audiobooks. Our work intersects machine learning, data engineering, and distributed systems, collaborating with product and applied research teams to implement scalable ML and LLM solutions in production.Position Summary:We are on the lookout for a Software Engineer II with extensive experience in developing event-driven, distributed, and scalable systems using Python. In this capacity, you will design and optimize large-scale data and service pipelines on AWS, crucial for Scribd’s content enrichment and metadata systems. You will collaborate closely with cross-functional teams to create reliable and efficient solutions.

Scribd, Inc. is known for products like Scribd®, Slideshare®, Everand™, and Fable, all designed to deepen human understanding. The company serves a global audience, aiming to move people beyond simple access to information and toward real insight and mastery. Culture and Work Style The team values authenticity and bold thinking. Employees are encouraged to speak up, participate in meaningful discussions, and adapt quickly to new challenges. Initiative and a strong focus on customer needs are central to the way work gets done. Scribd Flex gives employees flexibility in choosing how and where they work, while still expecting everyone to participate in some in-person meetings to support collaboration and company culture. Attendance at these occasional gatherings is required, no matter where employees are based. The company looks for people who demonstrate "GRIT": passion and perseverance in pursuit of long-term goals. This approach shapes the way teams set ambitious objectives, deliver results, find innovative solutions, and work together. Role Overview Scribd is evolving from a large document repository to a platform for active knowledge development. With 300 million documents and more than 250 million users each month, the company is focused on helping people move from finding information to truly understanding it. The Lead Product Analyst works closely with Product Managers, Designers, and Engineers to support this transformation. Key responsibilities include defining success metrics, identifying and reducing risks in product initiatives, and turning user behavior data into actionable product strategies. Collaboration and Impact This role sits at the intersection of product strategy, experimentation, and analytics. The Lead Product Analyst partners with teams across Product, Engineering, Design, and Machine Learning. The goal is to ensure that new features and experiences are shaped by data-driven insights and deliver real value to users, especially as the company incorporates machine learning and large language models into its products.

About Scribd:At Scribd Inc., we are driven by a singular mission: to ignite human curiosity. Join our dynamic team as we craft a universe filled with stories and knowledge, democratizing the sharing of ideas and fostering collective intelligence through our innovative products: Everand, Scribd, Slideshare, and Fable. This job posting represents an actively approved role within our organization.We cultivate a culture where authenticity and boldness thrive; where we encourage debate and commitment as we navigate the twists and turns of creativity; and where every team member is empowered to take initiative, always prioritizing our customers.Our workplace structure emphasizes a harmonious blend of individual flexibility and community engagement. Our unique Scribd Flex program allows employees to partner with their managers to choose a work style that best aligns with their personal needs. A cornerstone of Scribd Flex is the emphasis on intentional in-person interactions that foster collaboration, culture, and connection. Consequently, occasional in-person attendance is expected from all Scribd employees, regardless of their location.What do we seek in our new team members? We value “GRIT”—the powerful intersection of passion and perseverance towards achieving long-term goals. We believe in the potential this unlocks and encourage every employee to approach their work with a GRIT-ty mindset. This means we're looking for individuals who can set and reach Goals, deliver Results in their responsibilities, present Innovative solutions, and positively influence the larger Team through collaboration and a positive attitude.About the Data Platform Team:The Data Platform team at Scribd is at the forefront of building data pipelines, storage architectures, and development tools that empower analytics, experimentation, machine learning, and product features across Scribd, Everand, and Slideshare. We are currently engaged in a multi-year initiative to modernize our data architecture, ensuring fully governed and well-modeled data that all teams can rely on.At Scribd, we leverage deep data insights to drive every facet of our business—from product innovation and experimentation to comprehending subscriber engagement and key metrics. You will be joining a dedicated data engineering team tackling complex challenges and making a significant impact across our organization.

About Our Organization:Welcome to Scribd Inc. (pronounced “scribbed”), where our passion lies in igniting human curiosity through storytelling and knowledge-sharing. We invite you to join our dynamic team as we work towards democratizing the exchange of ideas and empowering collective expertise with our innovative products: Everand, Scribd, Slideshare, and Fable.This job posting represents an established opportunity within our organization.At Scribd, we cultivate a culture where authenticity and boldness thrive. We value open discussions and commitment as we embrace the unexpected, empowering every employee to take initiative while keeping our customers at the forefront.We believe in a balanced approach to work structure, merging individual flexibility with community engagement. Our Scribd Flex program allows employees, in collaboration with their managers, to choose work styles that best suit their needs. This initiative emphasizes the importance of intentional in-person gatherings to foster collaboration and connection. Thus, occasional in-person attendance is a requirement for all Scribd employees, regardless of their remote status.What do we seek in our new teammates? We prioritize candidates who embody “GRIT” – a blend of passion and perseverance towards long-term goals. At Scribd, we encourage a GRIT-driven approach to work, where the ability to set and achieve Goals, deliver Results, contribute Innovative ideas, and positively impact the Team through collaboration is essential.About the Team:Our ML Data Engineering team is at the forefront of metadata extraction, enrichment, and content understanding across all Scribd products. We manage vast volumes of documents and images, ensuring high-quality metadata that enhances content discovery and builds trust among millions of users around the globe.Our systems function on a massive scale, incorporating diverse datasets like user-generated content, ebooks, audiobooks, and more. We operate at the convergence of machine learning, data engineering, and distributed systems, working closely with applied research and product teams to deploy scalable ML solutions.

About Scribd:At Scribd Inc. (pronounced “scribbed”), we are driven by a mission to ignite human curiosity and foster knowledge sharing. Join our innovative team as we craft a world enriched with stories and insights, democratizing the exchange of ideas through our diverse products: Everand, Scribd, Slideshare, and Fable.This job opening represents a confirmed, active position within our organization.We cultivate a culture where authenticity and boldness thrive; where we engage in meaningful debates and embrace unexpected challenges. Every team member is empowered to take initiative as we prioritize our customers' needs.Our workplace philosophy emphasizes a balance between individual flexibility and community engagement. With our Scribd Flex benefit, employees can collaborate with their managers to choose a work style that suits their personal needs. Key to Scribd Flex is our commitment to intentional in-person interactions, which are vital for fostering collaboration, culture, and connections. Thus, occasional in-person attendance is expected from all Scribd employees, regardless of their remote work location.What do we seek in our new team members? We value “GRIT”—the combination of passion and perseverance toward achieving long-term goals. At Scribd, we recognize the potential this mindset unlocks and encourage our employees to embody a GRIT-ty approach in their work. This means setting and achieving Goals, delivering Results in their responsibilities, contributing Innovative solutions, and positively influencing our broader Team through collaboration and a constructive attitude.Join Our Growth Platform TeamThe Growth Platform team at Scribd empowers marketers, lifecycle teams, and partner channels by providing MarTech solutions that enhance efficiency, enable data-driven decisions, and support scalable user acquisition across our brands: Scribd, Everand, SlideShare, and Fable.Our focus is on building and maintaining robust systems that facilitate campaign execution, optimize landing pages, manage tracking and attribution, and integrate with third-party tools for cross-channel marketing and analytics. We prioritize scalability, performance, and reliability, ensuring our partners have the necessary tools to drive user growth. Our team values collaboration, pragmatic solutions, and a commitment to continuous improvement.

Scribd, Inc. creates platforms such as Scribd®, Slideshare®, Everand™, and Fable. These products aim to help people move beyond access, supporting deeper understanding and practical expertise. The company’s mission is to empower users around the world to gain insights and knowledge they can use. Workplace Culture At Scribd, authenticity and open communication are core values. The team encourages bold thinking, adaptability, and initiative, always prioritizing the needs of customers. Through the Scribd Flex program, employees can choose a blend of remote and in-person work, but everyone is expected to attend on-site occasionally, regardless of their primary location. The company values GRIT, passion and perseverance toward long-term goals, which shapes the way teams set objectives, deliver results, and innovate together. Role Overview The Senior Staff Software Engineer will join the Fable Core team, which manages the backend infrastructure for Fable, Scribd’s social reading app. Fable brings together over a million monthly active users, helping them discover books, join book clubs, and develop reading habits. The app has earned recognition in the App Store, including App of the Day and Essential Book Apps. What You Will Do Shape the technical direction of Fable’s backend, focusing on platform reliability and system health. Collaborate with product management, design, machine learning, and infrastructure teams to build dependable backend systems from broad product concepts. Lead incident response and mentor team members to enhance the team’s capabilities. Play a significant role in a small, high-impact team where every member’s contributions are important. Tech Stack Python/Django Postgres Kubernetes Other supporting technologies This position is based in San Francisco and requires occasional on-site attendance as part of the Scribd Flex program.

About Us:At Scribd Inc. (pronounced “scribbed”), we are driven by a mission to ignite human curiosity. Join our dynamic team as we craft a universe filled with stories and knowledge, democratizing the flow of ideas and information while empowering collective expertise through our innovative products: Everand, Scribd, Slideshare, and Fable.This job posting announces an open and approved position within our organization.We foster a culture where our employees are encouraged to be authentic and bold; where we engage in constructive debate and commit to decisions as we navigate the twists and turns of our journey together. Every team member is empowered to take initiative, placing customer needs at the forefront of our priorities.We believe in a workplace that balances individual flexibility with community connectivity. Through our flexible work benefit, Scribd Flex, employees can collaborate with their managers to determine the work style that best meets their personal needs. A fundamental aspect of Scribd Flex is our commitment to intentional in-person moments that enhance collaboration, culture, and connection. Therefore, occasional in-person attendance is required for all Scribd Inc. employees, regardless of their location.What do we seek in our new team members? We hire for “GRIT,” which embodies the intersection of passion and perseverance towards long-term objectives. At Scribd Inc., we are inspired by the potential this approach unlocks and encourage each employee to adopt a GRIT-ty mindset in their work. In practical terms, GRIT stands for the ability to set and achieve Goals, deliver Results within their role, contribute Innovative ideas and solutions, and positively impact the broader Team through collaboration and attitude.About the Web Platform TeamOur Web Platform team is responsible for developing the shared foundations that empower Scribd’s product teams to deliver exceptional web experiences efficiently. We concentrate on creating scalable frontend architecture, shared libraries and tools, and robust patterns that enhance velocity, reliability, and maintainability across our web ecosystem.A significant focus for our team is Web Modernization: transitioning legacy SPAs to a Next.js-powered Microfrontend architecture, facilitating quicker iterations, safer scaling, and long-term confidence in Scribd’s web product evolution.

About Scribd:At Scribd Inc. (pronounced “scribbed”), we ignite human curiosity through the power of storytelling and knowledge sharing. Our mission is to democratize the flow of ideas and information, empowering collective expertise through our suite of products: Everand, Scribd, Slideshare, and Fable. Join us in reshaping the landscape of digital content.We are proud to have an open position within our innovative team.Our culture encourages authenticity and boldness, fostering an environment where we engage in meaningful debates and embrace change. Every team member is empowered to take initiative as we focus on delivering exceptional experiences for our customers.We value the balance between individual flexibility and communal connections. With our flexible work benefit, Scribd Flex, employees collaborate with their managers to choose a daily work style that aligns with their personal needs. This initiative also emphasizes the importance of intentional in-person interactions to cultivate collaboration, culture, and connection. Therefore, occasional in-office attendance is expected from all Scribd employees, regardless of their location.We seek individuals who embody “GRIT” - a blend of passion and perseverance towards long-term goals. At Scribd, we are inspired by the potential this mindset unlocks, encouraging every employee to adopt a GRIT-ty approach in their work. In practical terms, GRIT represents our standards: setting and achieving Goals, delivering Results, fostering Innovation, and promoting a positive Team atmosphere through collaboration.About the Role:As a Senior Engineering Manager within our Growth Platform team at Scribd, you will play a pivotal role in shaping our growth strategy. You will lead a talented team dedicated to building innovative systems and integrations that enhance user acquisition, onboarding, retention, and lifecycle marketing across our brands. Your leadership will be crucial in developing tools for campaign management, tracking, attribution, and audience segmentation.

About Our Company:At Scribd Inc. (pronounced “scribbed”), we are dedicated to igniting human curiosity. Join us in crafting a universe of stories and knowledge, where we democratize the flow of ideas and information, empowering collective expertise through our innovative products: Everand, Scribd, Slideshare, and Fable.This job posting represents a fully approved, open role within our organization.We cultivate a culture where our employees can express their authentic selves and take bold steps; where we engage in healthy debate and commit to our decisions while adapting to the unexpected; and where every team member is encouraged to take initiative as we focus on our customers.In terms of workplace structure, we value a blend of individual flexibility and community engagement. With our flexible work benefit, Scribd Flex, employees can collaborate with their managers to determine the work style that best accommodates their personal needs. A key aspect of Scribd Flex emphasizes intentional in-person interactions to strengthen collaboration, culture, and connection. Therefore, occasional in-person attendance is necessary for all Scribd Inc. employees, regardless of their location.What qualities do we seek in our new team members? We hire for “GRIT.” In essence, GRIT embodies the intersection of passion and perseverance towards long-term objectives. At Scribd Inc., we are motivated by the potential that this can unlock, and we encourage each employee to adopt a GRIT-ty approach in their work. Tactically, GRIT is a practical acronym that outlines the standards we uphold for ourselves and each other. This means we are searching for candidates who can set and achieve Goals, deliver Results within their job functions, contribute Innovative ideas and solutions, and positively influence the broader Team through collaboration and a proactive attitude.About Our TeamThe Search team drives personalized discovery across Scribd’s suite of products, providing tailored and engaging suggestions to millions of users. We operate at the crossroads of large-scale data, advanced machine learning, and product innovation—working collaboratively across brands and platforms to enhance user experiences in reading, listening, and learning. Our diverse team consists of frontend, backend, and ML engineers who partner closely with product managers, data scientists, and analysts.About the RoleWe are seeking a Senior Machine Learning Engineer to join our Search team, where you will play a pivotal role in enhancing our algorithms and improving user experiences.

About Scribd:At Scribd Inc. (pronounced “scribbed”), our vision is to ignite human curiosity and foster a world enriched with stories and knowledge. We invite you to join our dynamic team as we democratize the sharing of ideas and information, and empower collective intelligence through our suite of innovative products: Everand, Scribd, Slideshare, and Fable.This job posting highlights an approved, open position within our organization.We cultivate a culture where our employees can express authenticity and embrace boldness. We encourage robust debates and commitment while adapting to the unexpected, ensuring each team member is empowered to take meaningful action focused on our customers.Our workplace structure emphasizes a balance between individual flexibility and community connectivity. Through Scribd Flex, our flexible work benefit, employees can collaboratively choose the work style that best meets their unique needs, in partnership with their manager. A key aspect of Scribd Flex is our emphasis on intentional in-person interactions to enhance collaboration, culture, and camaraderie. Therefore, occasional in-person attendance is essential for all Scribd Inc. employees, regardless of their location.What do we seek in our new team members? We hire for “GRIT.” The essence of GRIT is the convergence of passion and perseverance toward long-term objectives. At Scribd Inc., we believe in the immense potential unlocked by this mindset, and we encourage every employee to embody a GRIT-ty approach in their responsibilities. Specifically, we are looking for someone who can set and achieve Goals, deliver Results, bring forth Innovative ideas and solutions, and positively impact the broader Team through effective collaboration and attitude.The TeamOur Web Platform team is an integral part of the Developer Platform organization, championing our broader Web Modernization initiatives across the company.Our mission is to accelerate product teams by providing a scalable, thoughtfully designed API foundation that supports modern web architectures. We collaborate across the organization to minimize dependencies, enhance developer experience, and establish robust integration patterns between frontend experiences and backend systems.

About Our Company:At Scribd Inc. (pronounced “scribbed”), we are driven by a mission to ignite human curiosity. As part of our innovative team, you will help shape a world filled with stories and knowledge, democratizing the exchange of ideas and empowering collective expertise through our flagship products: Everand, Scribd, Slideshare, and Fable.This job posting reflects a currently open position within our organization.We cultivate a culture where our employees can be authentic and courageous; where discussions are encouraged, and commitments are made as we embrace the unexpected; and where every team member is empowered to take initiative while keeping customer satisfaction at the forefront.In terms of workplace structure, we value a balance between personal flexibility and community engagement. Through our flexible work benefit, Scribd Flex, employees can collaborate with their managers to determine a working style that aligns with their individual needs. A vital aspect of Scribd Flex is ensuring intentional in-person interactions to foster collaboration, culture, and connection. Therefore, occasional in-person attendance is required for all Scribd employees, regardless of their location.What do we seek in our new team members? We prioritize hiring individuals who embody “GRIT” – a blend of passion and perseverance towards achieving long-term goals. At Scribd Inc., we recognize the transformative potential this mindset unlocks, and we encourage all our employees to adopt a GRIT-driven approach in their work. In practical terms, GRIT is also an acronym representing the standards we uphold: we seek candidates who demonstrate the ability to set and accomplish Goals, achieve Results, contribute Innovative ideas, and positively impact the broader Team through collaboration and attitude.About the Discovery Applications TeamThe Discovery Applications Team is at the forefront of Scribd’s Machine Learning and Discovery Engineering Division. This dedicated team is responsible for crafting customer-facing web experiences that enhance our cutting-edge search, recommendations, and generative AI features. As a full-stack team, we own the complete discovery experience across Scribd and Everand, transforming machine learning capabilities into intuitive, user-friendly features.By joining this team, you will play a pivotal role in delivering user value from our groundbreaking machine learning innovations, creating significant impacts through your contributions.

About Scribd:At Scribd Inc. (pronounced “scribbed”), we're on a mission to ignite human curiosity and foster a world enriched with stories and knowledge. As part of our dynamic team, you'll contribute to democratizing the exchange of ideas and empowering collective expertise through our innovative products: Everand, Scribd, Slideshare, and Fable.This job posting reflects an open and approved position within our organization.We cultivate a culture where authenticity and boldness are celebrated; where we engage in thoughtful debate and commit to embracing unexpected challenges; and where every team member is empowered to take initiative with the customer at the forefront of our priorities.Our workplace structure emphasizes a balance between individual flexibility and community engagement. With our Scribd Flex benefit, employees—together with their managers—can choose the work style that best fits their personal needs. We prioritize intentional in-person interactions to enhance collaboration, culture, and connection, which is why occasional in-office attendance is required for all Scribd employees, regardless of their work location.What are we looking for in new team members? We value “GRIT,” defined as the intersection of passion and perseverance towards long-term goals. At Scribd Inc., we believe this can unlock immense potential in our employees. We seek individuals who are adept at setting and achieving Goals, delivering Results in their responsibilities, providing Innovative solutions, and positively impacting the broader Team through collaboration and a positive attitude.About the Team:Our Machine Learning team is dedicated to developing the platform and product applications that drive personalized discovery, recommendations, and generative AI capabilities across Scribd, Slideshare, and Everand. The ML team works on the Orion ML Platform, which provides essential ML infrastructure, including a feature store, model registry, model inference systems, and embedding-based retrieval (EBR). They collaborate closely with the Product team to deliver seamless integrations of ML into user-facing features such as recommendations and real-time personalization.