Senior CRM Operations Manager

About LendableAt Lendable, we are dedicated to crafting the world's premier technology solutions that empower individuals to access credit and save money efficiently. As one of the most promising fintech companies, we are excited about our journey:Recognized as one of the UK’s newest unicorns with a dynamic team of over 700 professionals.Rapidly emerging as one of the fastest-growing tech firms in the UK landscape.Achieved profitability since 2017.Supported by leading investors such as Balderton Capital and Goldman Sachs.Highly rated by customers with an outstanding 4.9 average based on thousands of reviews on Trustpilot.To date, we have successfully redesigned the Big Three consumer finance products: loans, credit cards, and car finance. Our innovative approach allows us to provide our customers with funds in mere minutes rather than days.Our growth trajectory is steep, with ambitious plans to tap into the two largest Western markets (UK and US) where trillions of dollars worth of financial products are currently controlled by large banks with outdated systems and cumbersome processes.Why Join Us?Embrace Ownership: You will be empowered to make impactful decisions that shape the future and success of Lendable from the outset.Collaborate with Exceptional Talent: Work alongside small teams of highly skilled individuals who are dedicated to solving challenges and innovating beyond conventional methods.Develop In-House Technology: Leverage new data sources, machine learning, and AI to optimize our operations and enhance customer experience.Position OverviewIn the role of Senior Complaints Operations Manager, you will play a critical leadership role, reporting directly to the Director of Complaints, Fraud, and Financial Crime. You will be instrumental in driving our mission to transform consumer finance into a faster, more affordable, and customer-friendly experience. By advocating for the insights gained from complaint resolutions throughout the organization, you will steer the strategic direction of our complaints department across various product lines.

Zopa is looking for a Senior Complaints Manager to help strengthen its customer experience. This position centers on leading a team responsible for handling customer complaints, making sure each case is managed with care and efficiency. Role overview This role focuses on overseeing the complaints process from start to finish. The Senior Complaints Manager guides the team in resolving issues, aiming to deliver fair outcomes and support Zopa's reputation for customer-centric service. Key responsibilities Lead and support a team dedicated to managing customer complaints Ensure complaints are addressed promptly and thoroughly Promote continuous improvement in complaint handling practices What you bring Experience managing complaint resolution in a customer-focused environment Strong leadership skills and a commitment to service quality Ability to drive improvements in team performance and processes

About LendableLendable is dedicated to revolutionizing the way people access credit and manage their finances. We are rapidly establishing ourselves as a leading fintech company, making remarkable strides since our inception.Recognized as one of the UK’s latest unicorns with over 700 talented team members.Ranked among the fastest-growing tech companies in the UK.Achieved profitability since 2017.Supported by top investors such as Balderton Capital and Goldman Sachs.Highly rated by customers, boasting an impressive 4.9 rating on Trustpilot based on tens of thousands of reviews.We are committed to transforming major consumer finance sectors, including loans, credit cards, and car finance, ensuring our customers receive funds in a matter of minutes rather than days.As we continue to expand, we are targeting the largest Western markets—the UK and US—where traditional banks still operate on outdated systems and cumbersome processes.Why Join Us?Take ownership of significant responsibilities and make impactful decisions from day one.Collaborate with small teams of exceptional individuals who are dedicated to solving problems and innovating beyond the status quo.Build cutting-edge technology in-house, leveraging new data sources, machine learning, and AI to streamline operations.Role OverviewAs we grow, we seek to enhance our Auto complaints handling team. In this role, you will excel in communication, establishing rapport with customers and collaborating with various departments within Lendable. Your ability to identify customer pain points and make fair, objective decisions will be crucial.If you possess experience in managing complex complaints—preferably within the motor or secured product sector—or have a background in automotive finance, we invite you to apply.

About LendableLendable is dedicated to revolutionizing how individuals access credit and save money. As one of the premier fintech companies worldwide, we have made impressive strides:Recognized as one of the UK’s latest unicorns, with a dynamic team exceeding 700 talent.Ranked among the fastest-growing tech companies in the UK.Achieved profitability since 2017.Supported by leading investors such as Balderton Capital and Goldman Sachs.Adored by our customers, boasting exceptional ratings (4.9 from tens of thousands of reviews on Trustpilot).To date, we have completely redefined the Big Three consumer finance products: loans, credit cards, and car finance. We empower our customers to access funds within minutes rather than days.Our ambitious growth trajectory continues as we target the two largest Western markets, the UK and US, where trillions in financial products are still managed by traditional banks with outdated systems and cumbersome processes.Why Join Us?Take Ownership: Enjoy the autonomy to make impactful decisions from day one, influencing Lendable’s direction and success.Collaborate with Exceptional Teams: Engage with a small, resourceful team that thrives on problem-solving and discovering innovative solutions.Build Cutting-Edge Technology: Leverage new data sources, machine learning, and AI to optimize operations and enhance customer experience.About the RoleAs part of our growth, we are seeking a dedicated Complaints Officer to assist in investigating and resolving complex customer interactions. Your excellent communication skills will enable you to forge strong relationships with customers and collaborate with various departments to identify customer pain points and arrive at fair and objective resolutions.Your Team's ObjectivesEnsure prompt resolution of all complaints, maintaining the highest standards of customer satisfaction.

Houst is seeking a Senior Operations Manager (Channels) based in London. This position centers on shaping and executing operational strategies across a range of channels. The goal is to enhance performance and maintain reliable daily services. Role overview This manager leads efforts to improve productivity and efficiency throughout the organization. The role involves overseeing day-to-day operations, identifying areas for improvement, and ensuring services continue without interruption. Key responsibilities Guide operational strategy across multiple channels Drive initiatives that raise productivity and efficiency Monitor and support daily service delivery Location This role is based in London, England, United Kingdom.

About UsPerk (formerly known as TravelPerk) is a pioneering platform dedicated to transforming travel and spend management. Our innovative tools are designed to eliminate tedious, manual tasks, allowing businesses to focus on what truly matters. From travel bookings to expense management and invoice processing, we automate every aspect to enhance productivity, boost morale, and foster innovation.We proudly serve over 10,000 companies globally, including industry leaders such as Wise, On Running, Breitling, and Fabletics. By addressing the staggering 7 hours of lost productivity per employee each week, which contributes to a $1.7 trillion challenge, we aim to empower real work with tangible impact.Founded in 2015, Perk has expanded into a global team of over 1,800 professionals across 12 offices, with our headquarters located in London and Boston. We blend innovation, efficiency, and simplicity to redefine how businesses operate and how employees engage with their work.At Perk, our core values emphasize ownership, delivering an extraordinary experience, and unity within our team. We cherish curiosity, purpose, and a growth mindset as we strive to unlock the full potential of our talent. Our team consists of some of the brightest minds from the travel and SaaS sectors, representing more than 70 countries. If you are passionate about making a real difference and shaping the work experience of millions, we would be thrilled to welcome you aboard.To learn more, visit www.perk.com.

Role: Senior Operations ManagerReports to: Deputy Head of SpaceLocation: Magazine London and Silverworks IslandContract Type: Full Time, Permanent (42.5 hours per week)About Us:At Broadwick, we are an innovative international company based in London, dedicated to the creation, development, ownership, and operation of a remarkable variety of venues, spaces, events, and experiences. Our mission is to transform how individuals engage with music, art, culture, and recreation through the reimagining of traditional spaces.With a rich history rooted in music, we successfully managed a portfolio of 20 global festivals until 2019. Since then, we have shifted our focus towards expanding our outstanding venues, which include Printworks London, Depot Mayfield Manchester, Drumsheds, Exhibition White City, and Magazine London.Our collective ambition is to challenge the status quo and enrich the cultural landscape by merging visionary thinking, innovative ideas, and commercial expertise to craft unforgettable spaces and experiences for discerning audiences in captivating locations.About Our Venues:Magazine London is among the largest purpose-built dry hire and hybrid venues in the capital. Designed with functionality in mind, it serves as a blank canvas with stunning views of the city skyline, featuring top-notch technical infrastructure, staging, and facilities. The venue can host up to 5,000 guests internally and offers additional external areas, making it an exceptional locale for performances, dinners, conferences, exhibitions, filming, fashion shows, and ticketed cultural events.Our team primarily operates from Magazine London, while also managing the commercial aspects and external hires for Silverworks Island. This waterside festival site in Newham is renowned for its summer music events, alongside providing spaces for cultural activations, filming, and unit bases.In this role, you will lead the planning and delivery of live events at Magazine London and support the management of external hires, filming bookings, and unit bases at Silverworks Island.What We Seek:We are in search of a highly skilled and dynamic Senior Operations Manager to join our team at Magazine London and Silverworks Island. This multifaceted role requires a confident, personable individual who is hands-on and possesses experience in a similar venue or as a Head of Event Operations in a smaller setting.Your responsibilities will encompass managing a diverse range of hires, including corporate events, high-capacity B2C activations, filming, and broader venue operations. Flexibility and adaptability are crucial, as working hours will vary weekly, particularly during live music events.

Role overview Oliver seeks a Senior Digital Operations Manager based in London to lead its digital operations team. The position centers on shaping digital strategies, refining workflows, and ensuring projects are delivered efficiently. The goal is to maintain operational effectiveness throughout the digital project lifecycle. Key responsibilities Manage digital projects from initial planning stages through final delivery Collaborate with cross-functional teams to create solutions that fit client requirements Spot opportunities to enhance and streamline digital processes Assist in developing and rolling out digital strategies Collaboration This role involves close partnership with teams across the company. Working together ensures that digital operations meet client expectations and support Oliver's broader objectives.

Wise is seeking a Senior Revenue Operations Manager to join the Wise Platform team in London. This position plays a key role in guiding revenue growth strategies and strengthening operational processes across the business. What you will do Collaborate with teams throughout Wise to refine and improve revenue-related processes Develop and implement strategies that support revenue growth for Wise Platform Deliver insights and recommendations that directly impact revenue performance Impact Decisions and recommendations from this role will influence Wise Platform’s revenue results and help drive operational efficiency across the organization.

Why join loveholidays?At loveholidays, we believe in pioneering together. Our mission is to make travel accessible to everyone, providing our customers with limitless options, unparalleled convenience, and unbeatable value for their next vacation. Our dedicated team is the driving force behind our reputation as customers’ personalized holiday experts—the smart way to escape.We are committed to doing things differently to democratize travel, with our Customer Experience team leading the charge in innovative solutions. Join our rapidly expanding organization where your ideas are valued and forward-thinking shapes how millions book their holidays.In this fast-paced environment, you'll have the opportunity to accelerate your career, facing daily challenges and learning from inspiring leaders and colleagues. You'll be empowered to make a significant impact by enhancing the most cherished package holiday experience for millions. As we pursue ambitious expansion goals across Europe, become part of a vibrant international community achieving remarkable milestones together.Your influence:Reporting to the Head of Customer Operations, the Senior Operations Manager – Customer Incidents will spearhead our response to significant disruptions (e.g., flight cancellations, severe weather, partner failures, geopolitical events), ensuring the integrity of the customer journey and safeguarding the loveholidays brand.You will take charge of operational responses during incidents and crises, making crucial decisions that harmonize business objectives with empathy and customer-centricity. Collaborating across departments such as Commercial, Supply, Product, Communications, Health & Safety, and Legal—along with external partners like airlines and hoteliers—you will ensure coordinated and proactive responses.You will create and update incident management playbooks, fostering a culture of readiness, accountability, and continuous improvement. By leveraging data and insights from historical events, you will drive operational enhancements, mitigate risks, and build long-term customer trust.This role demands strong operational leadership, exceptional communication abilities, and the confidence to challenge senior stakeholders when customer outcomes or brand reputation are at risk.This is a hybrid role based in Hammersmith, London (2–3 days per week). Some out-of-hours work will be necessary due to the nature of incident response.

Soho Home, part of Soho House & Co., is hiring a Senior Operations Manager in London. This position reports to the Head of Operations and is central to supporting Soho Home’s global expansion. The Senior Operations Manager oversees the complete operational performance of international third-party logistics (3PL) and delivery partners. The focus is on upholding high service standards, improving efficiency, controlling costs, and making decisions informed by data. Success in this role requires strong analytical skills, commercial insight, and experience managing complex international logistics networks. Main responsibilities Global 3PL & Logistics Management Set, monitor, and maintain SLAs, KPIs, and service standards that align with customer expectations. Lead regular performance reviews with logistics partners and drive continuous improvement. Deliver strategic projects from the Operations Roadmap to enhance partner performance. Cost Control & Commercial Performance Review freight, warehousing, last-mile delivery, and returns costs to identify savings. Develop cost models and business cases to support strategic planning. Collaborate with Finance on budgeting, forecasting, and shaping long-term cost strategies. Lead efforts to improve margins while maintaining a strong customer experience. Data Analysis & Reporting Analyze data on delivery performance, lead times, costs, and capacity. Use data to anticipate risks, model scenarios, and support growth planning. Promote a data-driven mindset within the operations team. Stakeholder Management Work closely with teams across NPD, Merchandising, Soho Support, Finance, Trading, and Systems. Communicate clearly and confidently with both internal and external partners. Requirements Strong analytical ability and commercial awareness. Proven experience managing complex international logistics networks. Comfort working with data to guide operational decisions. Effective communicator with a collaborative approach to stakeholder management.

About AirwallexAirwallex is an innovative global payments and financial platform, uniquely designed to empower businesses worldwide. With our cutting-edge proprietary infrastructure and software, we serve over 200,000 businesses, including esteemed names like Brex, Rippling, Navan, Qantas, and SHEIN. Our fully integrated solutions cover everything from business accounts and payments to spend management and treasury, along with embedded finance on a global scale.Founded in Melbourne, our dynamic team of over 2,000 talented individuals spans 26 offices globally. Valued at $8 billion and supported by leading investors such as T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of shaping the future of global banking. If you are ready to take on the most ambitious challenges of your career, we welcome you to join our mission.Attributes We ValueWe seek builders with a founder-like mindset who are passionate about making a real impact, accelerating their learning, and having true ownership over their work. You will bring strong expertise and analytical thinking, driven by our mission and operating principles. You thrive in fast-paced environments, demonstrate good judgment, and possess a deep curiosity that propels you to make informed decisions.Your humility and collaborative spirit will help transform innovative ideas into tangible products, and you have a proven track record of executing projects from inception to completion. Utilizing AI to enhance productivity and problem-solving is second nature to you. At Airwallex, you will engage with complex, high-visibility challenges alongside exceptional colleagues, fostering career growth as we redefine global banking.About the TeamThe Operations team at Airwallex is dedicated to ensuring our services and processes operate smoothly and efficiently. Our focus is on optimizing workflows, enhancing operational efficiency, and delivering outstanding customer support. By refining operations and adopting best practices, we contribute to the company's growth while upholding high service standards, ensuring a seamless experience for our customers as we empower businesses globally.What You Will DoIn your role within the Operations Strategy team, you will address multifaceted challenges across various domains, leveraging your expertise to drive impactful solutions.

About UsPerk (formerly TravelPerk) is an innovative platform that specializes in travel and spend management. Our mission is to eliminate time-consuming manual processes that hinder productivity, allowing companies to focus on what truly matters. Our comprehensive tools automate everything from travel bookings to expense management, invoice processing, and beyond. By alleviating the burden of shadow work that consumes valuable hours, we aim to enhance productivity and foster innovation.We are proud to serve over 10,000 businesses globally, including notable brands like Wise, On Running, Breitling, and Fabletics, addressing the staggering issue of lost productivity that costs organizations around $1.7 trillion annually.Since our inception in 2015, Perk has expanded to a dynamic team of over 1,800 professionals across 12 global offices, with headquarters in London and Boston. Our approach combines innovation, control, and simplicity to revolutionize workplace efficiency and employee satisfaction.At Perk, we are guided by core values such as ownership, delivering exceptional experiences, and teamwork. We cherish curiosity and a purposeful mindset as the keys to unlocking potential. Our talent team is a blend of leading experts from the travel and SaaS sectors, representing over 70 countries. If you are motivated to make a genuine impact and shape the work experiences of millions, we would love to welcome you to our team.For more information, visit www.perk.com.

Lighthouse builds AI-powered tools for the hospitality industry, helping hotels turn data into actions that drive revenue. With over $370M raised in Series C funding and annual recurring revenue topping $100M, Lighthouse continues to expand its reach. The company’s team includes more than 850 people across 35 countries, supporting tens of thousands of hotels in 185 countries. Clients range from all top 15 global chains to many independent properties. Lighthouse technology gives hoteliers the insights they need to make smart decisions quickly and stay competitive. The company’s platform supports faster execution and better outcomes throughout the hospitality sector. Our values Pursuit of greatness: Innovation and customer success are at the heart of the work, with a strong focus on excellence and attention to detail. Meaningful work matters: Every effort is tied to clear goals and contributes directly to Lighthouse’s growth. Elevate each other: The team grows together, supporting one another with shared goals and mutual respect. Lighthouse fosters a collaborative and supportive community where people work together and celebrate progress.

Airwallex is shaping the future of global banking. Based in London, the Senior Manager, Revenue Strategy & Operations joins the EMEA Revenue Strategy & Operations team to help define and deliver the region’s growth plans. This position plays a central role in setting commercial priorities and ensuring their execution leads to measurable results. Key Responsibilities Identify, define, and prioritize projects that support revenue growth across EMEA markets Lead the rollout of strategic initiatives, working closely with teams in Sales, Marketing, Operations, Product, Engineering, Compliance, and Legal Coordinate with stakeholders within EMEA and across global teams to align efforts and share insights Track outcomes against commercial growth targets and contribute to building a strong foundation for long-term expansion Collaboration and Teamwork This role works alongside a small, data-driven team. Frequent collaboration with colleagues from various business functions provides a broad perspective on growth strategies and operational challenges.

Bolt is seeking a Senior Operations Specialist to help drive performance in the UK rides marketplace. This London-based, hands-on role centers on using data to improve results and solve operational challenges. Role overview This position suits someone with strong commercial instincts and a knack for working with data. The Senior Operations Specialist will not only analyze complex datasets but also turn findings into practical strategies. The work involves both identifying issues and taking ownership of solutions, rather than stopping at reporting insights. What you will do Build and examine datasets to understand marketplace performance Break down complex problems and pinpoint key issues Develop and implement strategies based on data-driven insights Oversee projects from analysis through to execution Contract details This is a full-time, fixed-term contract for 12 months. There may be potential for extension depending on business needs.

About UsAt Trainline, we are passionate advocates for sustainable travel, striving to create a greener future. Our platform empowers millions of travelers to discover and book the most cost-effective tickets across various carriers, fares, and journey alternatives via our award-winning mobile app, website, and B2B partnerships.Join Trainline for Unforgettable Journeys As the top downloaded rail app in Europe, we boast over 125 million monthly visits and annual ticket sales totaling £5.9 billion. Partnering with over 270 rail and coach companies across more than 40 countries, our goal is to make travel simple, seamless, eco-friendly, and affordable.Currently, we are a FTSE 250 company supported by a diverse team of over 1,000 Trainliners from over 50 nationalities, operating out of cities including London, Paris, Barcelona, Milan, Edinburgh, and Madrid. With a keen focus on growth in the UK and Europe, now is the prime opportunity to be part of our fast-paced journey.About the RoleThe Trainline Advertising team is pivotal in our monetization strategy, linking brands with eager rail and coach travelers at crucial points in their journey, from planning to the travel experience itself. We are in search of a meticulous and experienced Senior Advertising Operations Manager to take charge of and enhance Trainline's advertising operations and programmatic ecosystem. This role carries the responsibility for campaign execution, ad technology performance, yield optimization, and the continuous advancement of a scalable, privacy-centric advertising platform across both direct and programmatic demand.You will serve as the operational backbone and subject matter expert for Trainline Advertising, collaborating closely with Client Success, Product, Engineering, and Data teams to guarantee that advertising is reliable, compliant, high-performing, and adaptable to shifts in the broader ad tech ecosystem, all while ensuring a superior customer experience.Key ResponsibilitiesAdvertising Operations & DeliveryOversee the complete ad operations process for both direct and programmatic campaigns, managing setup, trafficking, pacing, optimization, and post-campaign reporting personally and through your team.Ensure the highest quality of ad delivery across various formats, placements, and platforms, consistently meeting established operational standards and service level agreements (SLAs).Act as the primary point of contact for operational issues, providing solutions and guidance to ensure smooth campaign execution.

Senior Finance Operations Manager Salary: £79,000 - £89,000 Based on Experience ClearScore Technology Limited is on the lookout for a dynamic Senior Finance Operations Manager to take charge of and enhance our essential finance processes, including Accounts Payable, Accounts Receivable, and Payroll. This pivotal role is vital for ensuring our financial operations are accurate, timely, and compliant, while also fostering efficiency, automation, and robust internal controls as our business continues to grow. In this role, you will lead a dedicated team of three direct reports and report directly to the Group Financial Controller. You will collaborate closely with our People and Commercial teams, as well as external partners, to ensure the delivery of high-quality and scalable finance operations. A significant focus of this position will be overseeing the transition of our Accounts Payable platform to a more efficient and automated solution.

Join Wise as a Senior Revenue Operations Manager and play a pivotal role in shaping our revenue strategy. You will lead initiatives that optimize our revenue processes, enhance data analytics, and drive growth across our global operations. Collaborate with cross-functional teams to streamline revenue operations, ensuring efficiency and effectiveness in our revenue generation efforts.