Senior Compliance & Payment Operations Analyst

About Scribd:At Scribd Inc. (pronounced “scribbed”), we are on a mission to ignite human curiosity. Our products—Everand, Scribd, Slideshare, and Fable—foster a world filled with stories and knowledge, democratizing the flow of ideas and empowering collective expertise.We are committed to maintaining a culture where our employees can be authentic and courageous; where we engage in constructive debates and remain committed to our decisions as we navigate the twists and turns of our journey. Every member of our team is encouraged to take initiative as we place our customers at the forefront of everything we do.At Scribd, we believe in striking a balance between personal flexibility and community engagement. Through our flexible work initiative, Scribd Flex, employees, in collaboration with their managers, can choose a work style that best meets their individual needs. This initiative emphasizes intentional in-person interactions to foster collaboration, culture, and connection, necessitating occasional attendance in the office for all Scribd employees, irrespective of their work location.What do we seek in our new team members? We hire for “GRIT.” This concept embodies the fusion of passion and perseverance towards long-term objectives. At Scribd, we recognize the potential that GRIT can unlock, and we expect our employees to embrace a GRIT-driven approach to their work. In practical terms, GRIT stands for the ability to set and achieve Goals, deliver Results, contribute Innovative ideas, and positively impact the broader Team through collaboration and a constructive attitude.About the Role and Team:The Risk Operations team is pivotal in safeguarding the business by managing payments and fraud risks, aimed at reducing costs while enhancing overall customer and business value. As a Risk Operations Analyst II, Payments & Fraud, you will play an essential role in cultivating a world-class, cross-functional payments team. Your responsibilities will extend beyond reactive risk management to proactive strategies that enhance business outcomes. This position will entail collaborating with various teams to foster clarity and integrate risk considerations into the growth and scaling strategies of Scribd.

About Our TeamThe Account & Platform Integrity team at OpenAI is dedicated to maintaining the integrity of our ecosystem by combating fraud, impersonation, abuse, and various account-level threats. Our mission is to verify that individuals and organizations engaging with OpenAI are legitimate, ensuring appropriate access and preventing misuse of the platform.Collaborating closely with Product, Engineering, Legal, Go-To-Market, and Support teams, we work at the critical intersection of identity verification, compliance, and abuse prevention. Our proactive measures safeguard user trust, protect revenue, and ensure the safety of our platforms, including ChatGPT, the API, and enterprise solutions.About the RoleWe are seeking a detail-oriented Fraud & Risk Analyst to enhance OpenAI’s security measures by investigating, validating, and monitoring customer accounts and organizations. Your focus will be on identity verification, legitimacy assessment, and risk management, ensuring accounts are accurately verified and emerging threats are swiftly identified.In this pivotal role, you will conduct sensitive investigations involving fraud, impersonation, sanctions, misuse of access, and coordinated abuse. Your contributions will play a crucial role in determining who can utilize OpenAI’s products and ensuring our ability to scale safely.Please note: This position may involve reviewing sensitive or confidential content.This position follows a hybrid work model, requiring 3 days in our San Francisco office each week.Key ResponsibilitiesConduct thorough reviews and verifications of customer identities, organizations, and ownership structures.Investigate accounts flagged as suspicious or high-risk, including cases of fraud, impersonation, shell companies, and abuse of API or ChatGPT access.Analyze documents, internal data, and third-party resources to assess legitimacy and risk levels.Implement account-level actions such as approvals, restrictions, suspensions, or escalations as needed.Act as the primary case owner for complex, high-visibility verification and integrity-related cases.Collaborate with Legal, Compliance, Sales, and Support teams to resolve issues efficiently and accurately.Manage escalations, appeals, and sensitive communications with customers.Assist in designing and enhancing verification processes, fraud detection mechanisms, and risk-scoring systems.Contribute to the development of automation, tooling, and technology improvements to bolster risk management.

Welcome to Adyen Adyen is a leading financial technology platform that integrates payments, data, and financial services into a single solution, catering to renowned clients such as Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses by providing them with tools designed for ambition. We foster an environment where our employees can thrive, supported by a culture that encourages personal and professional growth. Our motivated teams tackle unique technical challenges collaboratively, delivering innovative and ethical solutions that accelerate business success. Position Overview: Payments Risk Operations Analyst We are seeking a skilled Analyst to join our Payments Risk Operations team. This role is perfect for professionals adept at navigating intricate cases, managing critical long-term projects, and harmonizing compliance with a customer-focused approach. In this position, you will play a vital role in supporting our sustainable business growth, ensuring alignment between Adyen and our clients with Payment Networks’ regulations and our internal risk appetite. You will serve as a strategic ally to our global clients, guiding them through the compliance landscape while proactively identifying and mitigating emerging threats within the payment ecosystem. Collaborating closely with our internal teams, including Compliance, Sales, Account Management, Product, and Partnerships, you will optimize processes and develop scalable solutions to safeguard our portfolio. By transforming complex requirements into actionable strategies, you will mitigate non-compliance losses and drive operational excellence. Ideal Candidate Profile The ideal candidate will possess strong analytical skills, a proven history of managing cross-functional projects, and the capability to scale complex operations in a dynamic environment.

SentiLink is at the forefront of identity verification and risk management solutions, providing individuals and institutions with the tools they need to transact securely and confidently. Our mission is to revolutionize the identity verification landscape in the U.S. by offering solutions that are ten times faster, smarter, and more precise than traditional methods.Experiencing rapid growth, our real-time APIs have successfully verified hundreds of millions of identities, initially in financial services and now branching into various new sectors. We are backed by prestigious investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin.Our efforts have been recognized by leading media outlets such as TechCrunch, CNBC, Bloomberg, Forbes, and Business Insider, and we are proud to be included in the Forbes Fintech 50 list since 2023. We made history as the first company to launch the eCBSV and have presented our insights before the United States House of Representatives.At SentiLink, we embrace flexibility in the workplace, offering options from fully remote positions to in-office opportunities. Our digital-first culture fosters collaboration across teams based in the U.S. and India, with physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, Chicago, Gurugram, and Bengaluru. If you are near one of our offices, we encourage you to engage with your colleagues in person regularly, as some roles are designed to be hybrid or in-office, such as our engineering team based in Gurugram.Role OverviewAs a Fraud Intelligence Analyst on the Fraud Intelligence Team (FIT), you will be pivotal in how SentiLink identifies and mitigates fraud in our production environment.This position is tailored for ambitious individuals eager to gain comprehensive insights into fraud dynamics, product development, and the operational aspects of a fraud prevention company. The role demands a high pace of work, wide-ranging exposure, and proactive engagement to fast-track your professional growth.The FIT team operates at the crossroads of fraud investigation, product innovation, and revenue generation. Your contributions will directly influence the evolution of our fraud models and how we communicate fraud-related challenges to our clients.

About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. Our unique blend of proprietary infrastructure and innovative software empowers over 200,000 businesses globally—ranging from Brex and Rippling to Navan, Qantas, and SHEIN—with seamless solutions for managing business accounts, payments, spend management, treasury, and embedded finance on a worldwide scale.Founded in Melbourne with a vibrant team of over 2,000 talented professionals across 26 global offices, Airwallex is valued at $8 billion and supported by renowned investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. We are at the forefront of revolutionizing the future of global payments and finance. If you're prepared to engage in the most ambitious work of your career, join us.

About FaireFaire is an innovative online wholesale marketplace that champions local businesses. We believe in empowering independent retailers worldwide, who collectively generate more revenue than retail giants like Walmart and Amazon. By leveraging advanced technology, data analytics, and machine learning, we connect these vibrant entrepreneurs with the best products globally. Our mission is to provide the necessary tools and insights to level the playing field, enabling small businesses to thrive against large corporations.By nurturing the growth of independent businesses, Faire is making a positive economic impact in communities around the world. We are searching for intelligent, resourceful, and passionate individuals to join us in advancing the shop local movement. If you share our belief in community, we invite you to become part of ours.About this RoleWe are seeking a seasoned Fraud Analyst dedicated to safeguarding the integrity of our brand and retail partners. In this role, you will identify fraud risks, enhance detection mechanisms, and fortify our fraud and abuse prevention programs.As a key member of the Risk organization’s Fraud & Abuse team, you will work closely with functional experts and cross-functional teams to execute proactive fraud mitigation strategies. Your hands-on experience with fraud data, investigations, and operational processes will contribute to continuous improvement in our systems and outcomes.This position is perfect for someone eager to make a significant impact as an individual contributor in the Fraud & Abuse arena, where you will take ownership of specific projects with considerable autonomy while deepening your expertise in fraud and risk management.What You’ll DoCollaborate with senior team members and leadership to implement and refine fraud and abuse strategies, adapting to emerging risks.Oversee and enhance moderate levels of fraud investigations and escalations, applying sound judgment to balance risk, customer experience, and operational consistency.Identify weaknesses in current policies, products, or processes, and assist in defining and implementing mitigation strategies, taking ownership of specific aspects of the work.Work collaboratively with teams including Data Science, Engineering, and Product to foster a culture of security and trust.

About Extend:Extend is transforming the post-purchase experience for retailers and their customers by delivering AI-powered solutions that enhance customer satisfaction and drive revenue growth. Our all-inclusive platform provides automated customer service, seamless returns and exchange management, comprehensive automated fulfillment, and product and shipping protection, alongside Extend's state-of-the-art fraud detection. By merging cutting-edge technology with outstanding customer service, Extend enables businesses to cultivate trust and loyalty among consumers while minimizing costs and maximizing profits.With over 1,000 leading merchant partners in various sectors, including fashion, cosmetics, furniture, jewelry, consumer electronics, auto parts, and sports and fitness, Extend is backed by renowned technology investors. Our headquarters is located in the heart of San Francisco.About The RoleThe Fraud Intelligence team is pivotal to Extend’s post-purchase protection platform. We create innovative analytics engines that leverage signals and transactions from millions of users to identify and prevent fraud, foster smarter decisions, and unlock business value.We thrive on discovering insightful patterns in complex data to thwart fraud effectively. In this role, you will have the chance to develop new fraud prevention product features and analytics capabilities from the ground up, collaborating cross-functionally to devise go-to-market strategies based on your analyses.If you are passionate about data, driven by impact, and eager to solve intricate challenges in the realm of analytics and fraud prevention, you will excel in our team. This is a high-ownership role where your contributions will directly safeguard retailers, enhance customer trust, and boost the company’s financial performance!What You’ll Be DoingAnalyze large-scale behavioral, transactional, and interaction data to identify signals indicative of fraud and abuse.Utilize your strong business acumen to quickly pinpoint actionable insights, analyze fraud patterns, and validate hypotheses.Influence business cases and pricing strategies, contributing to proof-of-concept initiatives with prospective merchants.Respond promptly to emerging fraud threats by developing monitoring frameworks, dashboards, and mitigation solutions in collaboration with cross-functional teams.Work closely with leadership, go-to-market, fraud operations, product, and engineering teams to implement strategies effectively.

Join AirwallexAt Airwallex, we're redefining the landscape of global payments and financial services. As the foremost unified payments platform tailored for international businesses, we harness our proprietary technology and innovative software to empower over 200,000 enterprises, from Brex to SHEIN. Our integrated solutions encompass everything from business accounts and payments to treasury management and embedded finance.Founded in Melbourne, our team comprises over 2,000 talented individuals across 26 global offices. With a valuation of US$8 billion and support from elite investors like T. Rowe Price and Visa, we're pioneering the future of finance. If you're ready to embark on the most ambitious journey of your career, we invite you to join us.What We ValueWe seek builders with an entrepreneurial mindset who are eager to make a tangible impact while accelerating their professional growth. You should possess strong domain expertise, be driven by our mission and operating principles, and have a knack for making swift, well-informed decisions. Your curiosity will lead you to explore deeply, while your ability to balance speed with thoroughness will be crucial.Your collaborative spirit and humility will help transform innovative ideas into tangible products. Here, you will tackle complex challenges alongside exceptional colleagues as we shape the future of global banking. If this resonates with you, let’s create what’s next together.In the Product team at Airwallex, we are passionate about designing customer-centric solutions that empower businesses to operate seamlessly across borders. We blend technical skills with a deep understanding of our clients' needs to develop integrated, user-friendly, and scalable products. Our fast-paced environment encourages innovation and iterative progress to deliver outstanding product experiences.As part of the Risk Platform team, you will enhance our Anti-Fraud capabilities to safeguard our customers from payment fraud. Your role will involve developing and executing strategies to prevent, detect, and mitigate fraud on a global scale, while leading fraud-related initiatives.

About AirwallexAirwallex is a revolutionary payments and financial platform designed specifically for global businesses. With our innovative blend of proprietary infrastructure and software, we empower over 200,000 businesses across the globe—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions to manage everything from business accounts and payments to spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, our diverse team of more than 2,000 talented individuals spans 26 offices worldwide. With a valuation of US$8 billion and support from esteemed investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of shaping the future of global payments and finance. If you're eager to embark on an ambitious career journey, we invite you to join us.

Join Airwallex as a Senior Analyst, Merchant Risk OperationsAt Airwallex, we pride ourselves on being the premier unified payments and financial platform tailored for global enterprises. Our innovative proprietary infrastructure and advanced software solutions have empowered over 200,000 businesses worldwide, including renowned brands like Brex, Rippling, Navan, Qantas, and SHEIN. Our services encompass everything from business accounts and payments to spend management and treasury solutions, extending to embedded finance on a global scale.Founded in Melbourne, our diverse team of over 2,000 talented professionals operates across 26 offices globally. With a valuation of $8 billion, we are backed by esteemed investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. We are at the forefront of transforming the global payments landscape. If you are eager to undertake the most ambitious work of your career, we welcome you to join us.Attributes We ValueWe seek proactive builders who embody a founder’s spirit and are driven to make a significant impact, accelerate their learning, and take genuine ownership. If you possess strong expertise in your role and a sharp analytical mindset, coupled with a passion for our mission and operating principles, you will thrive here. You are quick-thinking, curious, and adept at making informed decisions with a balance of speed and thoroughness.Your humility and collaborative nature enable you to translate innovative ideas into tangible products, ensuring you deliver results from start to finish. Utilizing AI to enhance efficiency and problem-solving capabilities, you will confront complex, high-impact challenges alongside exceptional teammates while advancing your career as we shape the future of global banking. If this resonates with you, let’s create what’s next together.Team OverviewThe Operations team at Airwallex is dedicated to ensuring the seamless execution of our services and processes. Our focus is on optimizing workflows, enhancing operational efficiency, and providing outstanding customer support. By streamlining operations and adopting best practices, we contribute to the company's growth while upholding high service standards. Our commitment lies in delivering a seamless experience for our customers and supporting Airwallex’s mission to empower businesses on a global scale.Your RoleWe are in search of a dynamic Senior Analyst to join our Merchant Risk Operations team. This role transcends a typical reviewer position; we desire a builder-operator. You will manage the daily execution of complex merchant risk operations, ensuring our processes run smoothly while contributing to strategic initiatives.

Join Whatnot as a Data Scientist specializing in Risk & Fraud and leverage your analytical skills to help us combat fraud and mitigate risks in our vibrant online marketplace. You will work collaboratively with cross-functional teams to analyze data, identify trends, and develop strategies that improve our platform's security and user experience.

About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. Through our innovative blend of proprietary infrastructure and cutting-edge software, we empower over 200,000 businesses worldwide—including notable names like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions for managing business accounts, payments, spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, our dynamic team comprises over 2,000 of the industry's brightest minds across 26 offices worldwide. With a valuation of US$8 billion, and support from leading investors such as T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of developing the global payments and financial infrastructure of the future. If you are ready to undertake the most ambitious work of your career, we invite you to join our mission.Attributes We ValueWe seek successful builders with a founder-like spirit who aspire to create genuine impact, experience accelerated learning, and take true ownership of their work. You will bring strong expertise, analytical thinking, and a deep-rooted motivation aligned with our mission and operating principles. You act swiftly with sound judgment, explore with curiosity, and make decisions based on foundational principles, effectively balancing speed and thoroughness.You are humble and collaborative, transforming innovative ideas into tangible products and driving projects from inception to completion. Leveraging AI to optimize your work process and solve challenges efficiently is second nature to you. Here, you will tackle complex, high-visibility issues alongside exceptional colleagues while advancing your career as we shape the future of global banking. If this resonates with you, let’s create what’s next together.About the TeamThe Legal, Risk & Compliance (LRC) team at Airwallex is a synergistic group of legal professionals and risk management specialists dedicated to protecting the integrity of Airwallex’s operations. We foster a culture of compliance and integrity, ensuring we navigate the global financial landscape responsibly. Our team provides expert guidance and proactive support across all business areas, identifying, mitigating, and managing legal and financial risks to facilitate sustainable growth.What You'll DoAs the Senior Manager, Fraud Risk, you will act as a subject matter expert in fraud risk management within the Second Line of Defense risk team, reporting directly to the Director of Fraud Risk. Your role will encompass...

Join Cardless, Inc. as the Director of Fraud Operations, where you will lead our efforts to combat fraud and protect our customers. In this pivotal role, you will develop and implement strategies to detect and prevent fraudulent activities while ensuring a seamless user experience. Your expertise will guide a dedicated team in enhancing operational efficiency and maintaining the integrity of our services.

Join Airwallex as a Senior Data Scientist in Risk & FraudAt Airwallex, we are redefining the future of global payments and finance. As a Senior Data Scientist specializing in algorithms for risk and fraud prevention, you will be an integral part of our innovative team, working to safeguard transactions for over 200,000 businesses worldwide.Your expertise will help us build advanced machine learning models that address the ever-evolving challenges of fraud. You'll collaborate with a team of brilliant minds in a fast-paced environment, leveraging cutting-edge technology to develop solutions that are not just effective but also transformative.Join us in our mission to create a seamless financial experience for businesses globally!

About Extend:Extend is transforming the post-purchase landscape for retailers and their customers by delivering AI-driven solutions that boost customer satisfaction and stimulate revenue growth. Our all-inclusive platform automates customer service, streamlines returns and exchanges, manages fulfillment end-to-end, and ensures product and shipping protection, all while providing top-tier fraud detection services. By combining cutting-edge technology with outstanding customer service, Extend enables businesses to foster trust and loyalty among consumers, while cutting costs and amplifying profits.Currently, Extend collaborates with over 1,000 prominent merchant partners across various sectors such as fashion, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and beyond. Backed by leading technology investors, our headquarters is located in the vibrant heart of San Francisco.About the Role:This is a Full-Time Evening position requiring availability Monday through Friday from 2:00 PM to 11:00 PM Pacific Time. While this is a remote role within the US, we cannot accept applications from residents of California. You do not need to reside in the Pacific Time zone to apply; however, the working hours will remain as stated (2:00 PM - 11:00 PM PT). Candidates who are not available to work Monday through Friday evenings from 2 PM - 11 PM PT need not apply.As a Fraud Operations Specialist, you will join a dynamic Fraud Operations team, engaging in regular fraud investigations to identify fraudulent activities and enhance the experience for genuine customers. Your investigations will help detect trends in fraud and abuse, uncovering new avenues to positively influence Extend’s internal processes. This role necessitates direct experience in fraud and abuse operations (preferably in an eCommerce context), a strong grasp of fraud concepts, excellent communication skills to collaborate with cross-functional stakeholders, and proficiency in spreadsheet and data processing software.What You Will Be Doing:Real-Time Claim Review: Analyze claims in real-time for potential fraud or abuse cases, utilizing your information-gathering and communication abilities to ensure adequate evidence for fraud determinations, while providing insightful feedback for Extend’s risk models.Risk Score Judgments: Assess customer behaviors to determine risk scores and contribute to the refinement of risk assessment models.

Extend seeks a Fraud Operations Specialist I to join its remote US team. This position plays a key role in protecting both merchants and customers by investigating potential fraud and supporting a secure transaction environment. The work centers on analyzing data, identifying suspicious patterns, and helping refine risk management processes. What you will do Review claims in real time: Assess incoming claims for signs of fraud or abuse. Collect relevant information, communicate findings, and offer insights that help improve risk models. Make risk score judgments: Analyze customer behavior and incidents using various data sources. Begin with evaluating risk scores and progress to recommending claim approvals or denials based on your assessments. Lead fraud investigations: Conduct thorough investigations and share updates on emerging fraud and abuse trends with the team. Follow procedures: Manage each investigation from start to finish, adhere to all regulatory and departmental guidelines, base decisions on evidence, and report any discrepancies you encounter. Requirements Experience in fraud operations, preferably within eCommerce Strong communication skills Comfort with spreadsheets and data analysis tools Extend supports more than 1,000 merchant partners across industries like fashion, electronics, furniture, and more. The company combines advanced technology and attentive support to help partners manage post-purchase needs, including fraud detection. This role is fully remote within the United States.

Join Cardless as a Payment Operations Manager and play a pivotal role in streamlining our payment processes. You will lead a dynamic team to enhance operational efficiency and ensure seamless payment experiences for our customers. This position requires a strategic thinker with strong analytical skills, capable of identifying opportunities for improvement and implementing effective solutions.

About GoodLeap:GoodLeap is at the forefront of technology, providing innovative financing and software solutions that promote sustainability. Our offerings range from solar panels and batteries to energy-efficient HVAC systems, heat pumps, roofing, and windows. With the help of our user-friendly and efficient technology, over 1 million homeowners have embraced sustainable solutions, making them more affordable and accessible. Our cutting-edge, AI-driven applications and developer tools empower thousands of professionals deploying home efficiency and solar solutions, enhancing customer communication, business intelligence, and operational efficiency. Since 2018, our platform has facilitated over $30 billion in financing for sustainable initiatives.In addition to our commercial endeavors, we proudly support GivePower, our award-winning nonprofit organization, which is dedicated to creating and implementing life-saving water and clean electricity systems, positively impacting the lives of more than 1.6 million individuals across Africa, Asia, and South America.We are seeking a dynamic Principal Product Manager to lead our fraud and risk management efforts within our consumer products division. This pivotal individual contributor role will be responsible for designing and implementing systems, controls, and decision-making processes that safeguard our credit products, consumer payments, and homeowner experiences while ensuring a seamless and high-conversion user journey.As the Principal Product Manager, you will take ownership of the strategy and execution of key fraud and risk domains. You will navigate complex challenges, align stakeholders around effective signals and defenses, and drive initiatives that significantly diminish losses. Your role demands a deep technical understanding and a hands-on approach, positioning you as the go-to expert in fraud vectors, risk modeling, and regulatory compliance.The ideal candidate will possess systems-level thinking and the ability to work autonomously in a dynamic fintech environment, demonstrating a proactive approach to problem-solving.

Join Cardless Inc. as a Fraud Strategy Manager or Senior Manager specializing in Transaction Fraud. In this pivotal role, you will lead the development and implementation of innovative fraud prevention strategies to safeguard our customers and minimize risk. You will work closely with cross-functional teams to analyze data trends and enhance our fraud detection capabilities.Your expertise will drive initiatives that not only protect our assets but also enhance customer trust in our services. If you are passionate about leveraging data to combat fraud and are ready to take on a leadership role in a dynamic environment, we want to hear from you!