Senior Complaints Operations Manager

About LendableLendable is dedicated to revolutionizing the way people access credit and manage their finances. We are rapidly establishing ourselves as a leading fintech company, making remarkable strides since our inception.Recognized as one of the UK’s latest unicorns with over 700 talented team members.Ranked among the fastest-growing tech companies in the UK.Achieved profitability since 2017.Supported by top investors such as Balderton Capital and Goldman Sachs.Highly rated by customers, boasting an impressive 4.9 rating on Trustpilot based on tens of thousands of reviews.We are committed to transforming major consumer finance sectors, including loans, credit cards, and car finance, ensuring our customers receive funds in a matter of minutes rather than days.As we continue to expand, we are targeting the largest Western markets—the UK and US—where traditional banks still operate on outdated systems and cumbersome processes.Why Join Us?Take ownership of significant responsibilities and make impactful decisions from day one.Collaborate with small teams of exceptional individuals who are dedicated to solving problems and innovating beyond the status quo.Build cutting-edge technology in-house, leveraging new data sources, machine learning, and AI to streamline operations.Role OverviewAs we grow, we seek to enhance our Auto complaints handling team. In this role, you will excel in communication, establishing rapport with customers and collaborating with various departments within Lendable. Your ability to identify customer pain points and make fair, objective decisions will be crucial.If you possess experience in managing complex complaints—preferably within the motor or secured product sector—or have a background in automotive finance, we invite you to apply.

About LendableLendable is dedicated to revolutionizing how individuals access credit and save money. As one of the premier fintech companies worldwide, we have made impressive strides:Recognized as one of the UK’s latest unicorns, with a dynamic team exceeding 700 talent.Ranked among the fastest-growing tech companies in the UK.Achieved profitability since 2017.Supported by leading investors such as Balderton Capital and Goldman Sachs.Adored by our customers, boasting exceptional ratings (4.9 from tens of thousands of reviews on Trustpilot).To date, we have completely redefined the Big Three consumer finance products: loans, credit cards, and car finance. We empower our customers to access funds within minutes rather than days.Our ambitious growth trajectory continues as we target the two largest Western markets, the UK and US, where trillions in financial products are still managed by traditional banks with outdated systems and cumbersome processes.Why Join Us?Take Ownership: Enjoy the autonomy to make impactful decisions from day one, influencing Lendable’s direction and success.Collaborate with Exceptional Teams: Engage with a small, resourceful team that thrives on problem-solving and discovering innovative solutions.Build Cutting-Edge Technology: Leverage new data sources, machine learning, and AI to optimize operations and enhance customer experience.About the RoleAs part of our growth, we are seeking a dedicated Complaints Officer to assist in investigating and resolving complex customer interactions. Your excellent communication skills will enable you to forge strong relationships with customers and collaborate with various departments to identify customer pain points and arrive at fair and objective resolutions.Your Team's ObjectivesEnsure prompt resolution of all complaints, maintaining the highest standards of customer satisfaction.

Zopa is looking for a Senior Complaints Manager to help strengthen its customer experience. This position centers on leading a team responsible for handling customer complaints, making sure each case is managed with care and efficiency. Role overview This role focuses on overseeing the complaints process from start to finish. The Senior Complaints Manager guides the team in resolving issues, aiming to deliver fair outcomes and support Zopa's reputation for customer-centric service. Key responsibilities Lead and support a team dedicated to managing customer complaints Ensure complaints are addressed promptly and thoroughly Promote continuous improvement in complaint handling practices What you bring Experience managing complaint resolution in a customer-focused environment Strong leadership skills and a commitment to service quality Ability to drive improvements in team performance and processes

Corgi Insurance is growing its London team and looking for a Finance Officer to support financial operations as the company expands across the UK and EU. This entry-level position goes beyond basic finance tasks, offering broad exposure and the chance to take on meaningful responsibilities in a startup environment. The role is designed for someone eager to learn quickly, contribute directly, and develop a strong foundation in finance. Main responsibilities Process expense reimbursements with accuracy and timeliness. Review vendor relationships and company spending to help optimize costs. Maintain bookkeeping standards, monitor for trends and irregularities. Conduct financial research and collaborate closely with team members. Communicate directly with vendors, representing Corgi Insurance’s interests. What we look for Motivated and energetic, ready to work in a startup setting. Open to a variety of finance-related tasks and willing to learn. Dependable, trustworthy, with strong attention to detail and numerical skills. Comfortable communicating openly and collaborating with others. Driven to make an impact and demonstrate capability. Work culture Quick decision-making and practical problem-solving are valued. High energy and intensity are expected, regardless of workload. Internal competition is encouraged; top performers set the pace. This position is for those seeking growth, not a static role. Behaviors that do not fit Engaging in office politics or shifting blame. Taking constructive feedback personally. Adding unnecessary complexity instead of simplifying processes. Missing deadlines without follow-up. Location and compensation Based in London, with on-site or hybrid work options available. Base salary: £40,000 to £60,000, plus equity. Pay reflects performance. How to apply Send your CV to sergio@corgi.com. If this role isn’t the right fit, thanks for considering Corgi Insurance.

About the Role Marshmallow is looking for a Claims Fraud Investigator (Motor) to join the team in London. This role focuses on identifying and investigating suspicious activity within the motor insurance claims process. What You Will Do Review and investigate motor insurance claims flagged as potentially fraudulent Apply analytical skills to assess evidence and spot inconsistencies Help maintain a fair and transparent claims process by preventing fraud Work closely with colleagues to share findings and support ongoing investigations Location This position is based in London.

NexGen Cloud delivers GPU infrastructure for AI researchers and enterprises through its Hyperstack platform. The company supports clients who need high-performance, on-demand, and private GPU resources. With a small, agile team, NexGen Cloud relies on AI tools to solve technical challenges and drive enterprise GPU services forward. Role overview The Chief Financial Officer - Head of Finance leads the finance function for a rapidly growing AI cloud business. Based in London with a hybrid schedule (in-office Tuesday to Thursday), this senior leader shapes the financial operating model and works closely with the CFO. The role requires both strategic vision and hands-on problem-solving, shifting between operational tasks and board-level financial support as business needs evolve. What you will do Take full responsibility for the three-statement financial model, ensuring accuracy and clarity across income statement, balance sheet, and cash flow projections. Build financial frameworks and improve processes to support sustainable company growth. Deliver clear financial insights to inform business decisions at all levels. Reporting structure This position reports directly to the Chief Financial Officer and is part of the Finance department. Location London, UK (hybrid: in-office Tuesday to Thursday).

Join Marshmallow as a Motor Pricing ActuaryAt Marshmallow, our mission is to streamline the migration process for all. We tackle complex problems with innovative solutions, driven by a team of inquisitive minds that are not afraid to challenge the status quo.We foster a culture of continuous growth, where learning is paramount. You will be encouraged to elevate your skills and equipped with the necessary resources to succeed. Your contributions will directly impact our mission and help us build a more efficient future.Discover more about our culture by exploring our Culture Handbook.Advance your career while making a difference.About the Pricing TeamAs a pivotal member of the Pricing team, you will take charge of our core motor insurance product's pricing. Your role will encompass reserving, capital modeling, and nurturing key actuarial partnerships.This position is critical to refining our pricing strategies, enhancing actuarial governance, and promoting sustainable growth. As the Pricing Function Holder for Marshmallow Insurance Ltd, you will ensure the pricing framework's integrity and compliance with regulatory standards for Gibraltar-based insurers.Collaborate with various teams across the organization to translate technical actuarial work into tangible commercial success. Your efforts in optimizing pricing models, analyzing reserve movements, and assisting with capital assessments will ensure Marshmallow remains committed to making informed, equitable, and data-driven decisions.

About Marshmallow Marshmallow’s mission is to make migration simpler for everyone. The team works to solve complex problems, always looking for ways to improve and streamline processes. Curiosity and challenging the status quo are encouraged, with support available to help each person develop their skills and make a difference in their role. For more insight into how the company works and what it values, see the Culture Handbook. How the Claims Team Works The Marshmallow claims team is built for speed and efficiency, using technology to support claims professionals in making informed decisions. Team members have the autonomy to act quickly and deliver strong results for customers, without being slowed down by outdated systems or unnecessary bureaucracy. People who enjoy improving processes and want room to grow will find the team a good fit. Role Overview: Experienced Technical Recovery Claims Handler (Motor) This London-based role focuses on subrogation within the motor insurance sector. The Claims Subrogation Team continues to refine its processes, and this position calls for someone with significant experience in claimant insurer recovery and a solid understanding of litigation. The role involves managing a personal caseload, mentoring junior colleagues, and contributing ideas for ongoing process improvement. Independence and technical expertise are essential, as is the ability to support less experienced team members. Key Responsibilities Oversee a portfolio of recovery claims, maintaining strong cost control and delivering excellent outcomes for customers. Lead the recovery process from start to finish: prepare allegations, actively pursue recoveries, and coordinate with all involved stakeholders to keep claims moving forward.

Join our dynamic team as a Motor Service Advisor and be the face of Fixter, where you will assist customers with all their car maintenance needs, ensuring an effortless and enjoyable experience. In this role, you will provide prompt and compassionate support through various communication channels including phone, email, and chat. You will work closely with multiple teams to address customer issues and continuously improve the customer journey.

Join a dynamic export-import company located in Neasden, North West London, as an Accounts and Finance Administrator. This is an excellent opportunity for an organized and proactive individual to provide administrative support in a fast-paced environment. The role operates from 9:00 AM to 5:30 PM with a 30-minute lunch break and includes free parking.Your responsibilities will include:Answering phone calls and taking precise messages.Responding promptly to emails and queries.Updating stock reports from our warehouses across the UK and internationally.Preparing data reports for senior management using Excel and PowerPoint.Managing data entry and updating customer and supplier information.Utilizing Sage software to interact with suppliers and customers as needed.Coordinating with freight forwarders to follow up on orders.Working with freight companies to monitor shipments.Liaising with UK and overseas warehouses regarding incoming and outgoing shipments.Preparing and following up on all documents related to export sales.Assisting the office manager and director with various ad hoc tasks.

Hiring Manager: Vicki KyslunJOB OVERVIEW:As a Cards & Clearing Officer, you will play a vital role in ensuring the accurate and efficient processing of Card & Clearing transactions. Your responsibilities will encompass adhering to established procedures and compliance requirements, focusing on payment processing, maintaining meticulous records, and providing support to the team to uphold high work standards. Key attributes for success in this role include attention to detail, reliability, and a proactive approach to learning.RESPONSIBILITIES:Cards & Clearing Processing:Execute Card & Clearing tasks accurately and within agreed timelines.Utilize technical knowledge to ensure compliance with regulations and legislation.Meet Service Level Agreement (SLA) requirements consistently.Address customer inquiries effectively through various communication channels.Maintain open communication with team members, raising any issues or concerns promptly.Customer Excellence:Deliver exceptional customer service, managing queries efficiently.Escalate complex issues to senior colleagues or management as necessary.Ensure timely resolution of customer requests within agreed timeframes.Foster effective communication with internal stakeholders.Operational Management:Process work efficiently to enhance team workflow.Assist colleagues to ensure all tasks are completed within SLA.Process Improvement:Evaluate current workflows and propose enhancements for optimal efficiency.Identify opportunities for streamlining processes to elevate service delivery.Quality Assurance:Complete work with a commitment to accuracy and a 'right first time' mentality.Engage in continuous learning and incorporate feedback to enhance role competency.Compliance Risk Management:Adhere to relevant policies and regulations in payment processing and customer data handling.Promptly report any errors, risks, or incidents to management.Technology and Innovation:Stay updated on team tools and systems to perform daily tasks effectively.Recommend improvements or flag issues with technology to maintain smooth operations.Embrace new methodologies and updates related to systems and processes.

Join Griffin as Chief Financial OfficerAt Griffin, we are revolutionizing the banking experience for companies aiming to create and launch innovative financial products. Our mission is to empower businesses by providing seamless access to financial services through technology.About UsAs we transition towards a future dominated by technological solutions for financial services, companies are increasingly integrating financial products into their platforms. However, navigating the complexities of traditional banking infrastructure can be daunting. Griffin is here to change that.Our VisionWe aim to simplify the process for companies to offer financial solutions to their customers at pivotal moments. Griffin is not merely a bank; we are a fully regulated, API-first technology platform designed to support forward-thinking fintechs and brands in embedding financial offerings.Our CultureOur culture is the cornerstone of our success. We are deliberate in our hiring process, ensuring that every team member aligns with our core values. We foster a high-trust and high-autonomy environment, encouraging transparency and open dialogue across all organizational levels. Our remote-first policy allows our team members the flexibility to work when and how they perform best.The TeamThe Chart team at Griffin, often referred to as Finance, serves as our strategic engine room, balancing collaboration with commercial and product teams while providing the Board and regulators with a comprehensive overview of the business.

Kriya is on the lookout for a dynamic and strategic VP Commercial to spearhead the growth of our premier Invoice Finance products. This pivotal leadership position will involve overseeing the P&L, crafting a robust go-to-market strategy, and scaling a high-performing commercial team.In this role, you will adeptly balance hands-on deal-making with team leadership, personally securing major agreements while mentoring your team and refining our sales processes. Your responsibilities will encompass the entire commercial lifecycle: from attracting new clients to managing strategic accounts, ensuring we not only win significant merchants but also foster their long-term growth. A key aspect of this position is to forge trusted, enduring partnerships with both direct clients and broker partners, enhancing our reputation as the market's preferred partner.You will collaborate closely with various teams across the organization (including Risk, Compliance, and Product) to refine our offerings based on market insights and ensure we maintain a competitive edge in the dynamic regulatory landscape. We are seeking a proven leader with a track record in launching and scaling complex financial products, who thrives in a high-energy, target-driven environment, and is passionate about nurturing and developing exceptional teams.Key Responsibilities Develop and implement a comprehensive go-to-market commercial strategy, gaining an in-depth understanding of our target customers and markets. Take ownership of revenue targets and P&L for the Invoice Finance division. Foster a culture of high performance through defined objectives and KPI tracking. Establish trusted relationships with stakeholders at all levels of prospective client organizations, from strategic C-level executives to operational staff. Lead the Account Management team in executing initiatives that enhance customer retention, streamline operations, and boost client satisfaction. Identify and leverage new growth opportunities. Act as a player-coach, mentoring junior team members while driving overall target achievement. Design scalable internal sales processes to meet our ambitious goals and continually improve efficiency.

Join Reddit's dynamic International Strategic Finance team as a Finance Manager, where you will collaborate directly with Sales leadership across LCS, Mid Market, SMB, and Channel Partnerships. In this pivotal role, you will drive the scaling of our international business by shaping revenue forecasts, establishing KPIs, tracking ROI on significant investments, and transforming data into actionable insights. You will have the autonomy to conduct end-to-end analyses, supported by mentorship and cross-functional partnerships, with the opportunity to grow into broader leadership roles as the team expands. If you thrive in a fast-paced, innovative environment and enjoy building frameworks from scratch, this role is designed for you.

Join our dynamic team at Wakam as a Finance Manager or Finance Lead, where you will play a pivotal role in managing financial operations and strategies. This position offers an exciting opportunity to contribute to the growth and success of our organization.

Join our dynamic team at Accor Hotels as a Finance Manager, where you will play a crucial role in overseeing financial operations and ensuring fiscal responsibility across our esteemed hotel portfolio. You will collaborate closely with department heads to develop budgets, conduct financial analyses, and implement effective financial strategies that support our business objectives.We are seeking a proactive and analytical individual who possesses strong financial acumen and a passion for the hospitality industry. If you are eager to make a significant impact on our financial planning and performance, we want to hear from you!

Join OakNorth as a Director of Debt Finance, where you will play a pivotal role in expanding our Fund Finance offerings across the UK. Utilize your extensive network to identify and secure high-quality deals that align with our mission of empowering entrepreneurs and growing businesses through adaptable financial solutions and strategic partnerships.Since our inception in 2015, OakNorth has successfully lent over $21 billion to ambitious entrepreneurs in the UK and more than $1.5 billion in the US as of summer 2023. Our efforts have led to the creation of over 36,000 new jobs and 58,000 new homes, and we are just beginning to make an impact.As a Director, you will take complete ownership of your projects, integrating credit discipline with an unparalleled customer experience. You will foster strong individual relationships while leveraging the power of the OakNorth platform. We approach our work with an entrepreneurial mindset, and we believe that an ownership mentality is essential for success in our environment.

Legal & General is seeking a Senior Analyst to join the Investments Middle Office team in London. This role supports investment operations and focuses on streamlining processes across a range of investment functions. Role overview The Senior Analyst contributes to daily operations and works on initiatives that improve efficiency. This position provides analysis and insights that inform strategic decisions within the investment team. Key responsibilities Support core investment operations and ensure smooth workflow across functions Identify and implement process improvements to boost operational effectiveness Deliver analysis to guide decision-making for the broader investment group Location This position is based in London.

As a Finance Manager at Lalamove, you will play a crucial role in driving our financial strategies and ensuring the fiscal health of our operations. You will lead budgeting, forecasting, and financial analysis efforts to support decision-making across the organization.Your expertise will help us identify growth opportunities, manage risks, and optimize our financial performance. You will collaborate with cross-functional teams to align financial goals with our strategic objectives.