Senior Complaints Manager

Join Zopa as an Associate Product Manager in our London office, where you will play a critical role in shaping the future of our products. Collaborate with cross-functional teams to deliver innovative solutions that meet our customers' needs.

Join Our Journey Welcome to Zopa! Founded in 2005, Zopa pioneered peer-to-peer lending and has since evolved, launching Zopa Bank in 2020. Our mission is to transform the banking experience by prioritizing customer needs and redefining financial services. We empower our team and customers to challenge the norms and aim high. Discover our innovative offerings at Zopa.com!We take pride in our accomplishments and our outstanding team, which has propelled us to be recognized as one of the UK’s Most Loved Workplaces.At Zopa, we welcome those who thrive on unconventional challenges and are eager to make a significant impact. Follow us on Instagram @zopalife to see our culture in action!About the Team:The Data Engineering team is essential in designing, constructing, and managing the intricate data pipelines vital to our bank's operations. We leverage a blend of software engineering, data analytics, and operational skills while collaborating with various teams to tackle diverse and complex challenges. Our culture values teamwork, practicality, and continuous learning over individual accomplishments.This role offers you the opportunity to join Zopa’s Data Engineering team at a pivotal moment of growth and advancement. You will be instrumental in developing and enhancing the data platforms that drive decision-making throughout the bank, from customer behavior insights to critical applications like fraud detection, where every moment counts.

Join Zopa as a Senior Software Engineer specializing in C#. In this role, you will leverage your technical expertise to build innovative solutions that enhance our digital offerings. Collaborate with cross-functional teams to design and implement scalable software applications, while maintaining a focus on performance and security.

Join Our Journey at Zopa Welcome to Zopa! Since our inception in 2005 as the pioneers of peer-to-peer lending, we have transformed into a banking institution that prioritizes customer satisfaction. In 2020, we launched Zopa Bank, a forward-thinking bank that actively listens to customer feedback about finance and takes innovative steps to improve it. Our mission is to reshape the banking experience by placing people at the heart of everything we do. Explore our exceptional services at Zopa.com.We take pride in our achievements, which include being recognized as one of the top three Most Loved Workplaces in the UK. Our success is driven by our incredible team.If you are someone who embraces unconventional challenges, thinks outside the box, and is determined to make a substantial impact, Zopa is the ideal place for you. Follow us on Instagram @zopalife to see our culture in action.Zopa Bank has rapidly grown since its establishment in 2020, reaching 1.8 million customers, accumulating over £6 billion in savings balances, and successfully launching a current account in 2025.We are seeking to appoint our inaugural Director of Performance Marketing, who will be instrumental in propelling our growth by attracting new current account customers sustainably and profitably.In this leadership position, you will report directly to the Chief Customer Officer, overseeing the development of performance marketing strategies, ensuring swift execution, and delivering impressive results while collaborating with Marketing, Product, Data, and Lifetime Value teams.You will blend strategic insight with hands-on leadership, guaranteeing that Zopa continues to expand its new-to-bank growth while maintaining a keen focus on value, incrementality, and continuous learning.

Our Story Welcome to Zopa! Since our inception in 2005, we have pioneered the peer-to-peer lending space, and in 2020, we proudly launched Zopa Bank. Our mission is to reshape the financial landscape by prioritizing our customers' needs and preferences. We are dedicated to creating a banking experience that is accessible, empowering, and innovative. Discover more about our exciting offerings at Zopa.com! We celebrate our remarkable achievements, thanks to our incredible team. Recognized not just for industry accolades, we have also been named among the top three Most Loved Workplaces in the UK. If you thrive on tackling unconventional challenges, embrace innovative thinking, and are motivated by the desire to make a significant impact, Zopa is the place for you. Join us and make a difference! Want to see our journey? Follow us on Instagram @zopalife.About the TeamWe are on an exciting journey to enhance our mobile application, and we are seeking a talented individual to assist in developing our new Android app, utilizing Kotlin.As part of our Mobile Platform team, you will be instrumental in shaping the app's architecture, shared capabilities, libraries, core experiences, and analytics infrastructure. The team is a vital contributor to Zopa’s mobile community and plays a key role in advancing our mobile technology.With an aspiration to become Britain's leading bank, we have recently unveiled the Zopa Account — a highly engaging product aimed at the mass market. Our mobile app serves as the primary touchpoint for our customers, and it must be high-performing, dependable, and user-friendly. Therefore, we are investing significantly in the quality and evolution of our mobile technology.Currently, our app is developed using React Native, but we are progressively adopting native capabilities in Swift and Kotlin. We are in the midst of a comprehensive transformation of the Android experience, transitioning towards a more native approach, and we invite you to join us on this exciting journey.

Join Zopa as a Senior Product Manager for our Mobile Application team and play a pivotal role in shaping our product strategy. You will lead cross-functional teams to deliver innovative solutions, enhance user experiences, and drive product improvements. Your expertise will be crucial in identifying market opportunities and defining product roadmaps that align with our business goals.

About Us Welcome to Zopa! Founded in 2005, Zopa pioneered the peer-to-peer lending model, and in 2020, we proudly launched Zopa Bank. Our mission is to reshape the financial landscape by focusing on what our customers truly want, revolutionizing the banking experience. At Zopa, we prioritize people and promote a culture of empowerment, encouraging our team to challenge the status quo and drive meaningful change in finance. Discover our innovative offerings at Zopa.com! Our remarkable achievements are a testament to our incredible team. We don’t just win industry accolades; we are consistently recognized as one of the UK’s Most Loved Workplaces.If you're passionate about tackling unconventional challenges and are driven to make an impactful difference, Zopa is the right place for you. Join us, and let's create something extraordinary together! Follow our journey on Instagram @zopalife.The Opportunity As an Engineering Manager at Zopa, you will play a crucial role in shaping the development of our talented engineering teams, guiding them as they create innovative products for millions of users. You will elevate our delivery standards and ensure that we focus on quality and efficiency in every aspect of our work.This position is perfect for someone who thrives on ownership and continuous improvement. Collaborating closely with Product and various partners, you will strategize, navigate trade-offs, and proactively address challenges. Engineering Managers at Zopa inspire change by building strong relationships, influencing cross-functional teams, and leveraging insights to drive organizational progress. In uncertain situations, you will provide clarity through decision-making, prioritization, and unifying teams towards common goals.We seek Engineering Managers who actively identify problems and seize opportunities. Utilizing customer feedback and service metrics, you will enhance quality and reliability, empowering your team to deliver confidently in complex environments.Our Team Our engineering teams at Zopa are expanding across various product-engineering tribes, and we are looking for dynamic leaders to help us grow and innovate further.

About Zopa Zopa began in 2005 as the UK’s first peer-to-peer lending platform. In 2020, Zopa Bank launched, building on that foundation with a focus on customer feedback and a mission to put people at the center of banking. Zopa aims to help customers reach their goals and reshape how finance works. Learn more at Zopa.com. The team’s achievements have earned industry recognition and a place among the top three Most Loved Workplaces in the UK. Role Overview The Senior Training Associate - Operations joins the Operations Training and Development team, reporting to the Operations Training Manager. This role works closely with colleagues to design and deliver training programs for both onshore and offshore teams. The goal: equip Zopians with the skills and knowledge to excel in their roles and provide strong customer service. What You Will Do Design and deliver engaging training programs for operations teams Collaborate with a dedicated team to enhance the training landscape Support both onshore and offshore employees in developing key skills Drive training initiatives that support the company’s overall success What We Look For Experience in designing and delivering training for operations or customer service teams Ability to foster employee growth and enhance skill sets Interest in supporting team members to succeed in their roles Comfort working in a collaborative team environment For a closer look at life at Zopa, follow @zopalife on Instagram.

Join Us at Zopa Who We Are Founded in 2005, Zopa revolutionized the finance landscape as the first peer-to-peer lending platform. By 2020, we expanded our vision by launching Zopa Bank, a customer-centric bank that prioritizes your needs and challenges conventional finance norms. Our mission is simple: to empower individuals and change the way finance is perceived and experienced. Discover our innovative offerings at Zopa.com!We take immense pride in our achievements, made possible by our dedicated team. We not only receive industry accolades but have also been recognized as one of the UK’s Most Loved Workplaces.If you thrive on unconventional challenges and possess a passion for making a significant impact, Zopa is the place for you. Join us and help redefine finance.The PositionAs the Lead Product Marketing Strategist, you will steer the marketing direction for Zopa’s pivotal product domains. Your role will involve crafting compelling propositions, narratives, and go-to-market strategies that resonate with customers and yield substantial commercial success.Reporting to the Head of Product Marketing, you will serve as a senior advisor to Product Directors and key stakeholders across Marketing, Growth, Design, Content, and Communications. You will oversee the product marketing strategy for a diverse portfolio of products or a complex product area, raising the standards for product marketing excellence at Zopa.This high-impact role is ideal for someone who excels at the intersection of strategy and execution, comfortably navigating between setting the vision, influencing senior teams, and executing hands-on initiatives when necessary.

Join Our Team at Zopa Who We Are At Zopa, we've been pioneers in the financial sector since 2005, leading the way with the UK's first peer-to-peer lending platform. By 2020, we proudly launched Zopa Bank, a financial institution that prioritizes customer feedback and challenges the status quo. We aim to revolutionize the banking experience by placing people at the heart of everything we do. Our commitment to innovation empowers our customers to reach new heights every day. Discover more about our exceptional services at Zopa.com!Our accomplishments fill us with pride, especially being recognized as one of the top three Most Loved Workplaces in the UK. This success is a testament to our incredible team, who continually strive for excellence.If you are ready to embrace unique challenges, think outside the box, and leave a significant mark in the finance world, Zopa is the place for you. Follow our journey on Instagram @zopalife!As a Senior Product Analyst, you will be the driving force behind innovative ideas and strategic initiatives that enhance our products and propel our business forward.We are looking for analytical thinkers who are both creative problem solvers and numerical experts with a knack for transforming data into actionable business insights. Your role will involve delivering compelling analyses that facilitate informed decision-making across various levels of the organization.Excellent communication skills are essential, as you’ll need to present data stories to both technical and non-technical audiences.You'll be deeply integrated within our business, collaborating with team members from Managers to our Leadership Team.

About Us Welcome to Zopa! Since our inception in 2005, we have pioneered the peer-to-peer lending landscape, and in 2020, we proudly launched Zopa Bank. Our mission is to revolutionize the banking experience by actively listening to our customers and addressing their financial concerns. We are committed to creating a banking ecosystem that prioritizes our customers’ needs, enabling them to reach their financial aspirations. Discover more about our innovative services at Zopa.com!Our accolades speak volumes; we not only receive industry awards but have also been recognized as one of the top three Most Loved Workplaces in the UK.If you are passionate about tackling unconventional challenges, thinking outside the box, and making a significant impact in the financial space, Zopa is the place for you. Join us and be part of something remarkable! Follow our journey on Instagram @zopalife.Your Engineering ChallengeAs a Senior Software Engineer, you won't just be writing code; you'll be tackling real financial challenges faced by millions. You will design and implement distributed systems that handle thousands of transactions each day, develop robust services to manage financial data, and simplify complex financial products to enhance user experience.

Our Journey Welcome to Zopa! Founded in 2005, Zopa pioneered the peer-to-peer lending landscape and in 2020, we proudly launched Zopa Bank. We’re on a mission to transform the banking experience by listening closely to our customers and addressing their concerns with innovative solutions. Our vision centers on placing individuals at the heart of banking, empowering them to aim high and advance the financial world. Discover more about our exciting services at Zopa.com! Our accomplishments are a testament to the incredible talent within our team. We’re not just collecting industry accolades; we’ve also been recognized as one of the top three Most Loved Workplaces in the UK. If you are enthusiastic about tackling unconventional challenges, eager to think outside the box, and driven to create a significant impact, Zopa is the place for you. Join us and make a difference! Want to see our culture in action? Follow us on Instagram @zopalife.The Engineering OpportunityAs a Software Engineer at Zopa, you will do more than just code; you will engage in solving meaningful financial challenges for millions of customers. You will work on distributed systems that process thousands of transactions daily, develop robust services that manage financial assets, and design user experiences that simplify traditionally complex financial products.

Role Overview ion is hiring an Associate Product Manager based in London. This position works closely with teams across disciplines to support product development and improve user experiences. The role plays a part in shaping solutions that respond to both market trends and customer needs.

About Cubitts Cubitts is working to reshape the optical industry in the UK, where over 40 million people wear spectacles but the market has seen little change for centuries. The company’s goal is to build a truly innovative and customer-focused spectacles brand. Role Overview The Production Associate plays a key part in supporting Cubitts’ 20 retail stores and expanding digital channels. This role focuses on making sure every order is fulfilled accurately and efficiently, helping deliver a high standard of service to hundreds of thousands of customers. The position involves hands-on work in the glazing lab, stock management, order fulfillment, and logistics. Main Responsibilities Quality Control & Glazing: Assemble frames into finished spectacles, performing thorough checks at every step to meet Cubitts’ standards. Shipping & Dispatch: Manage the dispatch and shipping of orders to customers and stores, ensuring items arrive on time and in excellent condition. Order & Inventory Support: Respond to queries from stores and internal teams, maintain clear communication, monitor stock, and support accurate inventory management. Process Implementation & Efficiency: Suggest and help implement workflow improvements to save time, reduce errors, and increase productivity. Troubleshooting: Quickly identify and resolve issues in production, the lab, or dispatch, working with other teams as needed. Cross-Team Collaboration: Work closely with workshop, inventory, headquarters, retail, and customer service teams to keep operations running smoothly. KPI Management & Reporting: Track key performance indicators, ensure targets are met, and share updates and insights with the team. Inventory Control & Stock Reconciliation: Perform regular cycle counts and audits of frames, lenses, and components. Investigate discrepancies and take corrective action. Inbound Inventory & Materials Management: Receive, inspect, and log incoming inventory and materials, checking for correct quantities and quality, and ensuring documentation is complete. Brand Advocacy: Represent Cubitts’ mission and values, helping educate colleagues and customers about the brand. Location This role is based in London, England, United Kingdom.

Join Our Journey at Zopa Hello, we are Zopa! Since our inception in 2005 as the pioneering peer-to-peer lending platform, we have rapidly evolved. In 2020, we took a significant step by launching Zopa Bank, a financial institution dedicated to addressing customer concerns in finance by doing things differently. Our mission is to revolutionize the banking experience, putting our customers at the forefront and empowering them to reach their financial aspirations. Discover more about our innovative services at Zopa.com. We take pride in our accomplishments, thanks to our talented team. We’ve not only garnered industry accolades but have also been recognized as one of the top three Most Loved Workplaces in the UK. If you are someone who thrives on unconventional challenges, enjoys thinking outside the box, and is eager to make a significant impact, Zopa is the right place for you. Want to see us in action? Follow us on Instagram @zopalife! The Analytics Engineering TeamThe Analytics Engineering team is a vital component of our broader Data Team within the Technology division. We are excited to expand our team and welcome a new Analytics Engineer! Our primary goal is to convert data into actionable insights that empower our analytics, product, finance, and risk teams. At Zopa, we are dedicated to using data to enhance decision-making for our customers. As an Analytics Engineer, you will immerse yourself in your domain, develop a thorough understanding of the data, and create high-quality data products that are well-structured, reliable, and incorporate robust controls and quality checks with our chosen tools. In line with our commitment to autonomy and empowerment, you will take charge of the daily operations of our data marts. This includes troubleshooting issues, escalating concerns as needed, and ensuring smooth functionality. In addition to your technical duties, you will collaborate closely with stakeholders to share your expertise and insights. You will also contribute to the team by conducting code reviews and validating data, ensuring we uphold the highest standards. This role offers a dynamic environment where you can make a tangible impact while fostering a culture of excellence and collaboration.

Join Zopa as a Data Analyst specializing in Business Intelligence and Operations. In this role, you will leverage data to inform strategic decisions, enhance operational efficiency, and drive insights that impact our business direction. You will collaborate closely with cross-functional teams to analyze trends, provide actionable recommendations, and support data-driven initiatives.

Role Overview Zopa is looking for a Talent Acquisition Partner focused on Early Careers to help shape the company’s future by bringing in strong graduate and intern talent. This role centers on building relationships with universities and educational institutions to create a steady pipeline of early career candidates. The goal: keep Zopa recognized as a top employer for those starting out in their careers. What You Will Do Develop and execute recruitment strategies tailored for graduates and interns. Manage the full recruitment cycle, from sourcing to offer stage, for early career roles. Work closely with hiring managers to understand team needs and role requirements. Engage with universities and educational partners to attract new talent. Foster an inclusive and positive candidate experience that reflects Zopa’s culture. Location This position is based in London.

Role overview Zopa is looking for a Customer Service Team Leader based in London. This role leads a team dedicated to delivering high-quality customer experiences. The Team Leader provides coaching and guidance, monitors team performance, and helps shape approaches to improve service standards. What you will do Coach and support customer service team members in their daily work Monitor and analyze team performance metrics Develop and implement plans to improve service quality Foster a positive team environment that encourages productivity and customer satisfaction

At Zopa, we're on a mission to reshape the financial landscape, and we need a Senior Fraud Analyst to join our dynamic Fraud Analytics team. In this pivotal role, you will leverage your analytical expertise and keen judgment to combat fraud, ensuring the safety of our customers and our business. You will independently conduct in-depth fraud analyses, support incident responses, and serve as a senior analytical resource within our team. Your contributions will directly influence real-time and strategic decision-making processes, propelling Zopa forward in our commitment to innovation in finance.