company

Senior Cloud Infrastructure Engineer - Operations/ITSM

Assurity Trusted SolutionsSingapore, Singapore, Singapore
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Senior

Qualifications

Essential Qualifications:A minimum of 8 years of experience in IT operations within an enterprise environment or equivalent. Proficiency in PowerShell scripting. Expertise in designing Automation workflows. Strong understanding of ITIL processes including Change Management, Problem Management, and Incident Management. Comprehensive knowledge of IT, including Windows OS, devices, networks, applications, and infrastructure. Additional Skills (Preferred):Experience in designing and developing Automated remediation workflows using tools such as Nexthink, Riverbed, and Dynatrace. Familiarity with Endpoint monitoring and observability for infrastructure reliability using tools like NexThink, Riverbed, and Dynatrace. Competence in Data Analytics tools such as PowerBi, Tableau, and Qliksense.

About the job

Assurity Trusted Solutions (ATS), a wholly owned subsidiary of the Government Technology Agency (GovTech), has established itself as a reliable partner in providing a diverse range of products and services. Over the past decade, ATS has successfully delivered infrastructure and operational services, authentication solutions, governance and assurance expertise, along with managed processes. In a rapidly evolving digital and cyber landscape, where trust and collaboration are paramount, ATS is committed to fostering beneficial business outcomes through strategic partnerships with GovTech, government entities, and commercial collaborators to mitigate cyber threats and enhance security frameworks.

Key Responsibilities:

  • Collaborate with Product Owners, internal engineering teams, and Product Principals to coordinate the operations of Digital Experience Management and ITSM tools.
  • Educate and train ICT Support Engineers on the effective use of Digital Experience Management and ITSM tools.
  • Partner with Product Owners to implement and oversee application observability in Digital Experience Management tools.
  • Lead a team of Operations Engineers in managing change, release, incident, and problem management processes related to Digital Experience Management tools.
  • Ensure timely resolution of requests and queries.
  • Enhance Endpoint user experience through a data-driven strategy.
  • Support Endpoint incident response and recovery efforts using a data-driven approach.
  • Drive operational improvements by adopting monitoring, automation, scripting, and alerting tools.
  • Document requirements and specifications to meet the needs of all Public Service agencies.

About Assurity Trusted Solutions

As a subsidiary of GovTech, Assurity Trusted Solutions (ATS) is dedicated to building trust in the digital age. With an extensive portfolio of services, ATS collaborates closely with government agencies and commercial partners to address cyber risks and enhance security protocols, ensuring a safer digital environment for all stakeholders.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.