Senior Client Service Representative | Customer Service

The A. O. Garcia Agency seeks a Client Benefits Representative to join its team in Charlotte, North Carolina. This position is fully remote, allowing you to work from home while supporting clients. Role overview This role centers on helping clients understand and manage their benefits. The focus is on clear communication, timely responses, and professional support throughout every interaction. What you will do Answer client questions related to their benefits Provide prompt and courteous customer service Ensure client needs are addressed efficiently and professionally Location This is a remote position based in Charlotte, North Carolina. All work is performed from home.

Join our rapidly growing team at The Phelps Agencies of Globe Life, Liberty National in Charlotte, North Carolina! We are seeking enthusiastic Benefits Specialists and Account Representatives to play a crucial role in our expansion across the Carolinas. Whether you are looking to start your career or advance into management, we provide comprehensive training and mentorship to ensure your success. You will be paired with a dedicated mentor who is committed to your professional growth as you thrive in a dynamic, fast-paced team environment that emphasizes collaboration and enjoyment in our work.In this role, you will utilize our proprietary lead management system to engage with business owners and key decision-makers, discussing life and supplemental health benefits tailored for their employees. This full-time position operates Monday through Friday, from 8:00 AM to 5:00 PM, offering unique programs that create a win-win scenario for both our clients and the communities we serve.

The A. O. Garcia Agency is looking for a Part-Time Benefits Services Representative to join its remote team. This position is based in Charlotte, North Carolina, and offers the flexibility to work from home. Key responsibilities Assist clients in understanding their benefits and the services available to them Respond promptly to questions and address any concerns clients may have Provide clear, accurate guidance on a range of benefit options Who will thrive in this role This part-time job is well suited to those who need flexibility to balance work with other commitments. Success in this role comes from strong client service skills and the ability to communicate clearly and effectively.

About Judi HealthJudi Health is a pioneering enterprise health technology organization dedicated to transforming healthcare for employers and health plans through a holistic range of innovative solutions, including:Capital Rx, a public benefit corporation specializing in comprehensive pharmacy benefit management (PBM) services for self-insured employers,Judi Health™, which delivers full-service health benefit management solutions to employers, third-party administrators (TPAs), and health plans, andJudi®, the industry's premier proprietary Enterprise Health Platform (EHP) that integrates all claim administration workflows into a single, scalable, and secure platform.At Judi Health, we collaborate with our clients to restore trust in the U.S. healthcare system and establish the necessary infrastructure for the quality care that everyone deserves. Discover more at www.judi.health.Position SummaryThe Client Experience Resolution & Optimization (CERO) Manager is responsible for leading the intake, triage, and resolution process for client-related issues within the Client Services team. This role is vital in establishing governance for intake workflows, ensuring the accurate validation and routing of issues, and promoting consistency in how Client Services addresses and resolves operational challenges. The Manager will collaborate across various teams to streamline processes, minimize manual tasks, and enhance the overall client experience, while also providing mentorship to the CERO Analyst.Position Responsibilities:Develop and oversee a standardized intake and routing process for Client Services issues.Manage the triage, prioritization, and cross-functional coordination of issues.Act as the primary contact for inquiries regarding intake, validation, and routing.Create and maintain standard operating procedures (SOPs), workflows, and documentation for Client Services operations.Establish and track key performance indicators (KPIs) in partnership with internal analytics teams (e.g., intake volumes, turnaround times, quality metrics).Lead initiatives for continuous improvement aimed at simplifying workflows and addressing recurring issues.Collaborate with various teams to identify process gaps and facilitate the implementation of improvements.Coach and mentor the CERO Analyst, supporting their ongoing professional development.

Join Us from Home: Earn Money as a Client Support Representative!Are you looking for a flexible and rewarding work-from-home opportunity? We are seeking enthusiastic individuals nationwide to engage in paid studies and provide valuable customer feedback. Apply now to start your journey!This remote position allows you to earn extra income at your convenience while setting your own schedule. Your responsibilities will include a variety of tasks such as data entry, email feedback, survey participation, and other online projects. By joining our team, you'll contribute to shaping the market and influencing the launch of new products. Occasionally, you may even get the chance to preview products before they hit the shelves and participate in testing initiatives. You'll play a crucial role in helping companies gather insights that drive trends and inform business strategies.- Earn by participating in surveys- Diverse payment options, including PayPal, direct checks, or virtual gift card codes- Part-time hours with the flexibility to work remotelyAPPLY NOW: 5o6x7a.ttrk.io/5dd72739dad446000198e428If you are a self-motivated individual who thrives in a remote work environment, enjoys email customer service, data entry, and product evaluation, we want to hear from you!We welcome applicants from diverse backgrounds, including data entry, customer service, sales, clerical, administrative, and more.

Join our dynamic team at Prosidian Consulting as a Senior Benefits Coordinator, where you will play an instrumental role in managing and enhancing employee benefits programs. This position is perfect for a detail-oriented professional with a passion for supporting employees through comprehensive benefits offerings.

Join our dynamic team at Nerdy, a leader in educational technology, as a Remote Sales Representative. In this role, you will engage with potential clients and showcase our innovative learning solutions to help them achieve their educational goals. If you have a passion for sales and education, we want to hear from you!

Key Qualifications:1. Proven Telephone Customer Service Experience2. Background in Medical Office, Insurance, or Claims (preferred)3. Solid Work History (minimum of 1 year at 3 of the last 5 employers or 2 of the last 3 employers)Position Overview:The Benefits Verification Specialist plays a crucial role in the healthcare process, assisting the project Team Coordinators and Management team by contacting insurance companies to confirm patient-specific benefits. This position involves asking relevant questions about patient benefits and accurately documenting the information gathered.Core Responsibilities:· Review and collect necessary insurance information from patients to facilitate the benefits verification process.· Verify patient-specific benefits and meticulously document details for various payer plans, including coverage, cost-sharing, and provider access in accordance with program-specific SOPs.· Engage in electronic validation of pharmacy coverage and medical eligibility as part of the verification process.· Identify any restrictions on patient access and provide strategies to expedite the process.· Document and initiate prior authorization procedures, claims appeals, and other related processes.· Conduct quality reviews of completed work to ensure accuracy and compliance.· Report any reimbursement trends or delays to the supervisor.· Engage in related duties and special projects as assigned.· Thrive in a fast-paced office environment requiring focus and adaptability.· The role necessitates prolonged periods of sitting.

Join Prosidian Consulting as an Entry Level Benefits Coordinator in Charlotte, NC, where you'll play a vital role in supporting our benefits administration processes. This is an excellent opportunity for recent graduates or individuals looking to launch their careers in human resources and employee benefits.In this position, you will assist with benefits enrollment, coordinate with vendors, and ensure compliance with regulations. Your attention to detail and commitment to providing exceptional service will help enhance our employees' experiences.

The Client Services Associate at AOGarcia Agency plays a key role in supporting clients based in Charlotte, NC, while working fully remote. The position centers on building trust with clients and providing responsive, attentive service. Key responsibilities Respond promptly to client questions and requests Maintain and update client account information Help create a smooth, positive experience for every client Location This is a remote role supporting clients in Charlotte, North Carolina.

Join A Place for Mom as an Inbound Sales Representative, the vital first connection for families navigating senior care solutions. In this impactful sales position, you'll provide empathetic support and strategic advice to caregivers exploring the best care options for their loved ones.Key Responsibilities:Serve as a knowledgeable resource in the dynamic senior care industry, ensuring families receive an exceptional experience that aligns with our mission.Handle inbound, pre-qualified leads from your remote home office, adhering to a structured schedule.Conduct comprehensive initial consultation calls with families.Educate families on tailored senior care options, matching them with suitable living communities and home care providers.Act as the liaison between families and senior housing communities after successfully completing a 4-week training program.Success Metrics:Your success will be evaluated based on daily production metrics, including inbound calls and outbound follow-ups, ultimately driving referrals and scheduling tours for families. As a Welcome Advisor, you will be the first touchpoint for families, creating a supportive and memorable experience.

Prosidian Consulting is seeking a dedicated and experienced Senior Benefits Administrator to join our thriving Human Resources team in Charlotte, NC. In this pivotal role, you will be responsible for managing and optimizing employee benefits programs, ensuring compliance with regulations, and enhancing employee engagement through comprehensive benefits offerings.

Join our dynamic HR team at Prosidian Consulting as an HR Benefits Assistant. In this pivotal role, you will support the administration of employee benefits programs, ensuring that our employees receive the highest level of service and support. You will collaborate closely with HR personnel to manage benefits inquiries, assist in the onboarding process, and contribute to the overall employee experience.

Join Our Team as a Travel Support Specialist!At destinationknot, we are looking for a dedicated Travel Support Specialist to enhance our client services. In this role, you will play a crucial part in communicating with clients, updating itineraries, and resolving travel-related issues. If you have a passion for problem-solving and delivering exceptional service, this is the ideal opportunity for you to shine.

Role overview imaFinancialGroup is hiring a Commercial Client Advisor to support small businesses. The position offers flexibility, with options to work from Charlotte, NC; Denver, CO; Overland Park, KS; Wichita, KS; or fully remote. What you will do Develop and maintain strong relationships with small business clients. Learn about each client’s unique needs and business goals. Deliver strategic financial advice tailored to the challenges small businesses face. Recommend solutions that help clients achieve their objectives in a competitive market. Who succeeds in this role This role fits people who care about helping small businesses grow and enjoy supporting their success.

destinationknot is looking for a Travel Support Specialist to join the Client Services team in Charlotte, North Carolina. This role centers on supporting clients throughout their travel experience. What you will do Manage communications with clients, ensuring questions and requests are handled promptly. Update travel itineraries as needed to reflect changes or preferences. Resolve travel-related issues with a focus on clear solutions and attentive service. What we look for Strong problem-solving skills and attention to detail. Commitment to providing excellent customer service. Ability to communicate clearly and professionally with clients.

Join Prosidian Consulting as a Senior Client Relations Specialist. In this pivotal role, you will enhance our client service strategy, ensuring exceptional communication and support for our esteemed clients. You will lead initiatives to strengthen relationships, drive client satisfaction, and foster long-term partnerships. Your expertise will be key in identifying client needs and implementing effective solutions.

Join our dynamic team as an Account Manager for Pharmacy Benefit Management (PBM) at Judi Health, where you will play a pivotal role in managing client benefit requests with precision and excellence. You will oversee benefit modifications, eligibility updates, and the seamless implementation of new plans. Collaborating closely with clinical account managers and account executives, you will ensure that clients receive top-notch service throughout the entire lifecycle of their engagement with us, from initiation to renewal. Your expertise will be crucial in supporting the implementation of pricing strategies and network changes, aligning with both strategic objectives and administrative protocols.

Join our dynamic team at Alpha Insight Inc. as a Client Service Associate, where you will play a crucial role in delivering exceptional customer experiences. In this position, you will be the first point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring their satisfaction with our services. Your ability to communicate effectively and build strong relationships will be key to your success in this role.Responsibilities include managing client accounts, providing product information, and collaborating with internal teams to enhance service delivery. If you are passionate about client services and eager to develop your career in a supportive environment, we encourage you to apply!