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Senior Client Partner

YLDLondon
Hybrid Full-time

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Experience Level

Senior

Qualifications

Qualifications:Proven experience in client management or a related field;Strong understanding of Agile methodologies;Excellent communication and interpersonal skills;Ability to build and maintain relationships with stakeholders;Proficient in project management tools and practices;A background in Engineering, Product Design, or Delivery is preferred but not mandatory.

About the job

Senior Client Partner

Location: UK - London (expected presence in London as required by team/client)

Choose your ideal work environment — fully remote or hybrid from one of our offices, the decision is yours!

Department: Client Services

Employment Type: Permanent

About YLD:

At YLD, our mission is to propel our clients forward. We partner with them to develop the skills and capabilities necessary to stay ahead in a competitive landscape, knowing that our success is intrinsically linked to theirs. Our team comprises inquisitive and talented individuals, dedicated to cultivating an environment where exceptional professionals thrive and evolve.

As a remote-first consultancy, we specialize in software engineering, product design, and data. Our teams operate across London, Lisbon, and Porto, creating digital solutions that provide lasting value well beyond our engagement.

About the role:

YLD has experienced significant growth, and we are eager to welcome a new Client Partner to our team.

This full-time position involves supporting several clients, collaborating with key stakeholders, and learning from our experienced consultants in the Agile domain. A background in Engineering, Product Design, Delivery, or similar fields is advantageous, but we value diverse experiences.

Your primary responsibility will be to support our clients and consultants, ensuring that our engagements are smooth and productive. Under the guidance of our senior leadership, you will gain valuable insights into our business direction and strategy.

This role emphasizes Agile team leadership, facilitation, and delivery support, focusing on fostering healthy, high-performing teams.

Your day-to-day responsibilities:

  • Manage client engagements throughout their lifecycle, collaborating with Commercial Teams during initial commitments, identifying opportunities, and working with consultant teams to meet client expectations;
  • Develop long-term partnerships with clients and establish trust with key stakeholders to advocate for the best interests of the client;
  • Conduct regular account assessments (weekly, monthly, quarterly) and serve as an escalation point when necessary;
  • Oversee and manage profitability and performance across engagements, aligning with our internal financial targets.

About YLD

YLD is a forward-thinking consultancy focused on empowering clients through innovative software engineering, product design, and data solutions. With a commitment to fostering a collaborative and growth-oriented culture, we operate across multiple locations to deliver impactful digital solutions that resonate long after project completion.

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