Senior Call Center Supervisor

Job Summary -The Operations Command Center Engineer II (Eng II) is an integral part of our Operations team, providing vital 24/7/365 support through on-premise and specific on-call coverage schedules, with rotating shifts of 8 or 10 hours, including two weekends each month. This role is essential for troubleshooting and addressing critical incidents faced by our team in a dynamic environment. The Engineer will communicate effectively with the business and key stakeholders regarding any outages impacting operations. This position entails level 3 support for all custom and third-party applications, as well as network, IPT, and infrastructure issues. Additionally, the Engineer will standardize, create, and maintain support documentation within our Knowledge Management system for the Operations Command Center.Essential Functions -• Core Responsibilities include:- Critical Incident Management (effective communication with the business)- Incident Management- Tier 3 support for all network infrastructure and applications- Knowledge Management• Act as the coordinator for Critical Incidents, ensuring timely resolutions.• Communicate pertinent information to the business during critical production-impacting events as outlined by support processes.• Liaise with technical teams regarding all non-production-impacting critical events as specified in the support process.• Maintain logs for outage notifications and adhere to documented escalation procedures as necessary.• Serve as an Incident Coordinator, monitoring aging tickets in accordance with the defined Incident Management Processes.• Ensure all tickets follow the necessary escalation paths and are resolved promptly.• Facilitate root cause analysis to identify and recommend operational changes to the management team.• Provide support for third-level troubleshooting across all Sonic applications, network infrastructure, and escalate to vendors or operations for advanced resolutions.• Assist in documenting all aspects of technology, including vendor documentation, circuit data, dealership playbooks, and knowledge base articles to ensure successful support operations.• Maintain the Sonic Standard Monitoring Platform.• Troubleshoot Windows server, O365, and Exchange issues.• Handle Exchange and O365 mail tasks.• Comply with Change Management controls and guidelines.

Brightspeed, a leading provider in telecommunications, is seeking a Senior Manager of Retention & Call Center Operations to join our dynamic team in Charlotte, North Carolina. In this pivotal role, you will oversee strategies to enhance customer retention and optimize call center operations, driving exceptional customer experiences and operational efficiency.Your leadership will guide a team dedicated to delivering high-quality service while developing innovative retention strategies that align with our business goals. You will collaborate with cross-functional teams to implement initiatives that improve customer satisfaction and reduce churn.

Company OverviewAt Olsson, we strive to engineer and design solutions that enhance the world around us. We are committed to being responsive, transparent, and results-oriented—prioritizing our people, our clients, and our company.As a people-centric organization, our greatest asset is our team. This commitment fosters an environment that encourages creativity and growth, cultivating a unique culture at Olsson that allows us to develop our employees alongside our business, making a lasting impact on the communities we serve.Job OverviewAs a Senior Electrical Engineer, you will collaborate with some of the largest technology firms and mission-critical clients. Your role will involve performing electrical engineering tasks on various projects, conducting design calculations, drafting technical reports, and preparing project documentation. Experience within the Data Center sector is highly desirable. You will also coordinate closely with other Olsson teams, technical staff, and clients to ensure project success.

cagents is seeking a Mechanical Commissioning Engineer for its Data Center Services team in Charlotte, North Carolina. This position ensures that mechanical systems within data centers are properly commissioned and function according to design specifications. Role overview This role focuses on verifying the installation and operation of mechanical equipment in data centers. The work plays a key part in delivering reliable and efficient service to clients by confirming that systems meet required standards before going live. Key responsibilities Oversee the commissioning process for mechanical systems in data centers Confirm that installations align with project requirements Support ongoing system reliability and efficiency for clients Location This position is based in Charlotte, North Carolina.

Company OverviewAt Olsson, we are dedicated to engineering and designing innovative solutions that enhance the world around us. Our commitment to responsiveness, transparency, and results drives our efforts for our employees, clients, and the communities we serve.As a people-focused firm, we recognize that our greatest asset is our talented workforce. This creates an environment that fosters growth and creativity, allowing our team members to thrive. This unique culture not only nurtures our personnel but also enables our business to expand, leaving a lasting impact on the world.Job OverviewJoin our industry-leading Data Center Project Management team as a Project Manager. In this pivotal role, you will oversee large, multidisciplinary design projects throughout their design and construction phases. Your responsibility will be to ensure adherence to approved designs, specifications, and contractual agreements, while promptly resolving any issues that arise during construction. You will drive the project to successful completion, ensuring timely delivery, within scope, and on budget.Key Responsibilities:Stakeholder Liaison: Serve as the primary point of contact for all project stakeholders, facilitating communication and collaboration.

Join our dynamic team at eproinc as a Linux IIS Administrator. In this pivotal role, you will manage and optimize our Linux and IIS environments, ensuring seamless operations and enhanced performance. Your expertise will contribute to our software development efforts, helping us deliver high-quality solutions to our clients.

We are actively seeking a skilled IIS Administrator to join our team in Charlotte, NC for a full-time, permanent position. The ideal candidate will possess a strong background in managing IIS and related technologies, ensuring optimal performance and security of web applications.Key Responsibilities:- Strategically manage and optimize IIS environments- Collaborate with cross-functional teams to deliver application solutions- Oversee the configuration and troubleshooting of web servers and applications- Maintain and enhance application performance, security, and availability- Communicate effectively with team members and stakeholders

Join our dynamic team at Sonsoft Inc. as a Salesforce Developer II. In this role, you will leverage your expertise in Salesforce development to create innovative solutions that enhance our clients' experiences. You will be responsible for designing, coding, and implementing robust Salesforce applications, ensuring optimal performance and user satisfaction.

Role Overview Corporate Careers is hiring a Commercial Operations Engineer. This position can be based in Charlotte or performed remotely. The role focuses on optimizing commercial operations and improving process efficiency across the organization. What You Will Do Analyze operational data to identify trends and areas for improvement Develop and implement process enhancements that support business objectives Work closely with teams from multiple departments to improve operational performance Support cross-functional projects aimed at achieving organizational goals Recommend and help execute solutions that drive operational excellence Who We’re Looking For Detail-oriented and skilled in process analysis Comfortable collaborating with a variety of teams Experience identifying and implementing operational improvements

Role Overview AvidXchange, Inc. is hiring a Revenue Operations Analyst II in Charlotte, North Carolina. This role focuses on refining revenue processes and supporting operational improvements across the organization. What You Will Do Analyze revenue data to spot trends and support business decisions Assist with systems integrations that impact revenue operations Work with teams across departments to strengthen financial strategies Help improve efficiency and maintain accuracy in revenue reporting Location Charlotte, North Carolina, United States

Join our dynamic team at Prosidian Consulting as an Entry Level Call Center Team Lead. In this pivotal role, you will guide and support a team of call center representatives, ensuring exceptional service delivery and operational efficiency. Your leadership will help shape a positive work environment while striving to meet performance goals.

Please note: This position ideally operates on a hybrid schedule in Charlotte, NC (Tuesday-Thursday in-office). Preference will be given to candidates currently residing in Charlotte, NC, or those willing to relocate.About the RoleLendingTree is excited to welcome a Snowflake & Data Platform Operations Engineer to our dynamic Platform Operations team. In this hands-on role, you will play a critical part in automating, scaling, and supporting our cloud-based data ecosystem utilizing Snowflake, as well as AWS and Azure services. Your focus will be on reducing operational overhead through Continuous Integration/Continuous Deployment (CI/CD), implementing robust monitoring solutions, and employing an automation-first engineering approach.Key ResponsibilitiesSnowflake Administration: Oversee environments, manage security policies (RBAC), and conduct performance tuning to optimize costs and query efficiency.Platform Automation: Design and maintain CI/CD pipelines for database deployments using GitLab along with tools such as Liquibase or Red Gate.Cloud Integration: Facilitate integrations between Snowflake and AWS/Azure services, including object storage, messaging, and serverless functions (Lambda/Azure Functions).Pipeline & Streaming Operations: Sustain batch and streaming architectures (Confluent Kafka), troubleshoot ETL/ELT failures, and ensure data observability.Security & Reliability: Implement logging, auditing, and IAM controls; engage in incident response and root cause analysis (RCA).Collaboration: Work closely with Data Engineering and stakeholders to translate business requirements into scalable technical solutions.

cagents seeks a Data Center Commissioning Project Manager based in Charlotte, North Carolina. This position manages the commissioning activities for data center projects, ensuring that all systems and infrastructure operate as intended and meet established quality standards. Role overview The Project Manager will handle the commissioning process for both new data center builds and upgrades. The focus is on verifying that all systems achieve required operational and efficiency benchmarks. Key responsibilities Oversee commissioning activities throughout project lifecycles Confirm that systems meet performance and efficiency requirements Work closely with project teams to address issues and uphold quality standards

Join Prosidian Consulting as a Senior Call Center Team Lead and take your leadership skills to the next level. In this role, you will be responsible for overseeing a dedicated team of call center representatives, ensuring that they meet performance metrics while providing exceptional customer service. You will work closely with upper management to implement strategies that enhance team efficiency and customer satisfaction.

Join our dynamic team at dev2 as a Call Center Sales Representative! In this role, you will engage with customers, understand their needs, and provide tailored solutions. We are looking for enthusiastic individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service.

Join the Prosidian Consulting team as a Civil Engineer II, where you will play a pivotal role in delivering innovative engineering solutions. This position offers the opportunity to collaborate with a talented group of professionals and contribute to impactful projects.

Join Syska Hennessy Group and see your engineering endeavors materialize in iconic projects worldwide! As a renowned leader in consulting, engineering, and commissioning services, we excel in MEP, information and communication technology, architectural lighting, vertical transportation, and commissioning. We are currently on the lookout for a seasoned Plumbing Engineer II - III / Designer II - III to enhance our team in Charlotte, NC. Our vibrant and dynamic work culture offers an ideal environment for advancing your engineering career. With a supportive culture, diverse workforce, competitive compensation, and a flexible work schedule (Monday to Thursday in the office for 9 hours and Friday for 4 hours remotely), complemented by exciting social events, we provide everything necessary for a fulfilling, challenging, and rewarding career.

Join T5 Data Centers, where we have been committed to delivering exceptional data center solutions since 2008. Our focus is on supporting enterprise and hyperscale customers with tailored services that span the entire lifecycle of data center management—from customized turnkey development to efficient operations and construction services across the globe. Our clients include some of the largest companies in the world, who trust us with their critical data center operations.At T5, our achievements are driven by our dedicated team. With over 400 skilled engineers, technicians, and professionals, we pride ourselves on fostering a culture of inclusivity and excellence, focused on meeting our customers' needs.Job Overview:The Critical Facilities Technician (CFT) plays a vital role in the operation of both critical and non-critical infrastructure within our data centers. The CFT is dedicated to maintaining a safety-first environment while ensuring the reliability of equipment and systems. You will continually seek improvement in operational excellence by following company standards and best practices in the industry. Ongoing training is essential, with Level I and Level II training requirements in place to ensure proficiency.

Join our dynamic team at Prosidian Consulting as a Senior Call Center Agent. In this pivotal role, you will be responsible for delivering exceptional customer service, resolving inquiries, and ensuring client satisfaction. Your ability to communicate effectively and handle customer concerns will play a crucial role in enhancing our customer experience.