About the job
Join our dynamic Finance team as a Senior Billing & Collections Analyst. In this pivotal role, you will take ownership of the complete subscription billing process, including recurring invoicing, usage-based billing, and accounts receivable management for our SaaS business. Your primary goal will be to ensure billing accuracy and deliver an exceptional customer billing experience while collaborating closely with Sales, Customer Success, Revenue Operations, and Finance teams.
Billing Operations & Invoice Management
- Manage the entire customer billing process, including invoice generation, validation, and delivery in multiple currencies.
- Oversee monthly billing cycles for both subscription and usage-based invoicing.
- Facilitate the submission of invoices through customer AP portals to ensure timely and accurate distribution.
- Maintain billing schedules, contract updates, and customer information within NetSuite SuiteBilling.
- Address customer billing inquiries and efficiently resolve discrepancies or disputes.
- Collaborate with Sales and Customer Success on billing setups, modifications, renewals, and customer communications.
Accounts Receivable & Collections
- Monitor accounts receivable aging and proactively manage collections activities.
- Conduct weekly reviews of accounts receivable aging to identify trends or risks.
- Utilize automated dunning processes and engage in direct outreach when necessary.
- Communicate with customers regarding overdue balances, remittances, and payment plans.
- Assist in month-end close activities related to accounts receivable and bad debt considerations.
- Analyze billing and collections data to uncover discrepancies or opportunities for process improvement.
Reconciliation, Accuracy & Compliance
- Reconcile billing data among NetSuite, Salesforce, and internal systems.
- Validate usage data, billing logic, and usage-based charges.
- Ensure accuracy in customer, contract, and billing master data across systems.
- Provide documentation and support for internal audits and financial reporting requirements.
Systems, Tools & Workflow Optimization
- Engage extensively with NetSuite SuiteBilling and ARM, Salesforce, and Excel/Sheets.
- Support enhancements in quote-to-cash workflows and system integration processes.
- Take full responsibility for scheduled and off-cycle billing runs, including invoices for newly closed deals.

