About the job
Location: Madrid Office
About Aircall
Aircall builds an AI-driven customer communications platform used by over 22,000 businesses worldwide. Our product brings together voice, SMS, WhatsApp, and AI features in a single workspace, helping teams boost revenue, resolve issues faster, and scale their operations efficiently.
Headquartered in Paris, Aircall has a strong global footprint with offices in Seattle, Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Our company is growing quickly, supported by leading investors and advances in AI across our product lines.
Our Culture
We focus on customer satisfaction, data-driven decisions, and meaningful results. Team members are encouraged to take ownership, keep learning, and act quickly but thoughtfully. Collaboration, trust, and impact shape our daily work.
About the New Product Unit
Aircall is launching a New Product Unit dedicated to advancing autonomous sales. The team is building an AI Orchestration Layer that records and understands customer interactions across calls, video, email, and WhatsApp. This system will automate sales workflows such as CRM updates, follow-ups, task creation, and coaching insights. Our long-term vision is a self-optimizing Sales OS powered by specialized AI agents working together to improve revenue processes.
Role Overview: Senior Backend Software Engineer (Python)
This position calls for an experienced backend engineer with strong Python skills, ready to work beyond traditional backend boundaries. The role suits someone who values both clean architecture and practical progress, and who can balance high-quality work with the need for speed in a startup setting.
What You Will Do
- Tackle complex technical challenges, including distributed systems, AI orchestration, architecture, performance, and scalability
- Contribute to the design and implementation of backend systems for the AI Orchestration Layer
- Work closely with product and engineering teams to deliver new features
- Iterate quickly, shipping solutions and learning from feedback
Who Will Thrive
- Engineers who enjoy solving difficult problems and making architectural decisions
- Those who can dive deep into technical details while keeping an eye on rapid delivery
- People who take pride in their work and appreciate the pace of a growing company

