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Senior Backend Software Engineer (AI Agent)

CrestaCanada (Remote)
Remote Full-time

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Experience Level

Senior

Qualifications

The ideal candidate will possess: A strong background in backend development with experience in building scalable architectures. Proficiency in programming languages such as Python, Java, or Node.js. Experience with cloud services (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). Familiarity with AI/ML concepts and frameworks. Excellent problem-solving skills and the ability to work collaboratively in a team environment. A passion for AI and a desire to contribute to innovative solutions.

About the job

Cresta is dedicated to transforming customer interactions into a strategic advantage by harnessing the full potential of contact centers. Our innovative platform integrates advanced AI technologies with human intelligence to reveal customer insights, streamline conversations, and enhance operational efficiency, allowing teams to work more effectively. Founded by Sebastian Thrun, a visionary from the Stanford AI lab and the mind behind Google X and Waymo, our leadership team also features CEO Ping Wu, a co-founder of Google Contact Center AI, and Tim Shi, an early member of OpenAI.

Join us on an exciting journey to redefine the future of work through AI innovation. The revolution begins at Cresta.

About the Role:

The AI Agent team at Cresta is committed to developing leading-edge AI Agents that tackle real-world challenges for our clients. We focus on utilizing the latest advancements in Large Language Models (LLMs) and AI Agent systems while ensuring our solutions are secure, cost-effective, and dependable. This role offers hands-on involvement with pioneering projects, requiring innovative software engineers who can translate research into scalable, practical applications.

As a Senior Software Engineer, your mission will be to ensure our AI Agents are powered by dependable and scalable server solutions. This encompasses designing and maintaining server architecture capable of managing high-volume interactions while guaranteeing optimal performance and availability. While our emphasis is on server optimization and data management rather than pure research, you will engage with cutting-edge technologies in the cloud and server domains.

This is a rare opportunity to influence the AI landscape at Cresta by addressing complex challenges and implementing groundbreaking advancements in production settings.

About Cresta

Cresta is a pioneering company focused on leveraging artificial intelligence to enhance customer service experiences. With roots in the prestigious Stanford AI lab and led by industry experts, Cresta is at the forefront of transforming how contact centers operate, making every customer interaction a valuable opportunity for growth and learning.

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