About the job
At Plain, we are revolutionizing customer support for the modern B2B landscape. Our aim is to develop the most rapid and powerful platform, enabling companies to transcend traditional reactive support and foster genuine customer relationships.
Renowned companies such as Cursor, Raycast, and Granola trust Plain to consolidate their customer interactions, enhance team collaboration, and elevate their workflows through the integration of AI.
The B2B customer support sector is experiencing a monumental transformation, with AI redefining customer engagement. Support is evolving from a siloed function to a collaborative effort across platforms like Slack, Discord, and other communication channels. The outdated methods of slow, manual, and fragmented processes are no longer viable.
This position offers a hybrid work model, requiring 3 days a week in our London office.
Key Responsibilities
Working at Plain involves more than just managing tasks; it encompasses owning and addressing challenges comprehensively—from infrastructure decisions to feature design and user interface elements.
In this role, you will:
Influence Product Strategy: Contribute to the technical architecture and product roadmap, effectively balancing customer insights with long-term product sustainability.
Deliver Features from Concept to Launch: Define, develop, and deploy product features that directly address customer needs. Teams include:
Core Product Team: Manage all customer-facing channels (Slack, Discord, Email, etc.), core data models, and customer requests while balancing rapid execution with foundational integrity.
Developer Infrastructure Team: Create the essential tools that empower every engineer at Plain to effectively deliver and maintain the product, with a focus on optimizing team speed and minimizing obstacles.
Enhance Backend Architecture: Tackle some of our most intricate challenges, from data modeling to high-performance reporting, establishing standards for our development processes.
Optimize Developer Experience: Ensure that Plain is not only user-friendly but also developer-friendly, from data pipelines to APIs.

