companyPlain logo

Senior Backend Product Engineer

PlainLondon office
Hybrid Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Senior

Qualifications

Ideal Candidate ProfileYou are an innovative problem solver who thrives in the early stages of ideation, enjoys sharing progress, and welcomes collaboration with team members.

About the job

At Plain, we are revolutionizing customer support for the modern B2B landscape. Our aim is to develop the most rapid and powerful platform, enabling companies to transcend traditional reactive support and foster genuine customer relationships.

Renowned companies such as Cursor, Raycast, and Granola trust Plain to consolidate their customer interactions, enhance team collaboration, and elevate their workflows through the integration of AI.

The B2B customer support sector is experiencing a monumental transformation, with AI redefining customer engagement. Support is evolving from a siloed function to a collaborative effort across platforms like Slack, Discord, and other communication channels. The outdated methods of slow, manual, and fragmented processes are no longer viable.

This position offers a hybrid work model, requiring 3 days a week in our London office.

Key Responsibilities

Working at Plain involves more than just managing tasks; it encompasses owning and addressing challenges comprehensively—from infrastructure decisions to feature design and user interface elements.

In this role, you will:

  • Influence Product Strategy: Contribute to the technical architecture and product roadmap, effectively balancing customer insights with long-term product sustainability.

  • Deliver Features from Concept to Launch: Define, develop, and deploy product features that directly address customer needs. Teams include:

    • Core Product Team: Manage all customer-facing channels (Slack, Discord, Email, etc.), core data models, and customer requests while balancing rapid execution with foundational integrity.

    • Developer Infrastructure Team: Create the essential tools that empower every engineer at Plain to effectively deliver and maintain the product, with a focus on optimizing team speed and minimizing obstacles.

  • Enhance Backend Architecture: Tackle some of our most intricate challenges, from data modeling to high-performance reporting, establishing standards for our development processes.

  • Optimize Developer Experience: Ensure that Plain is not only user-friendly but also developer-friendly, from data pipelines to APIs.

About Plain

Plain is at the forefront of transforming customer support for B2B enterprises. By leveraging cutting-edge AI technology, we aim to create seamless connections between companies and their customers, fostering meaningful relationships and driving business success.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.