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Senior Backend Engineer at Aircall | London

AircallLondon Office
On-site Full-time

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Experience Level

Senior

Qualifications

- Proven experience as a Backend Engineer with a strong understanding of backend technologies.- Proficiency in cloud services, especially AWS.- Strong problem-solving skills and ability to work collaboratively in a fast-paced environment.- Experience with microservices architecture and RESTful APIs.- Excellent communication skills and a passion for mentoring others.

About the job

Join Aircall, a revolutionary unicorn in the AI-powered customer communications sphere, trusted by over 22,000 companies globally to enhance revenue, expedite issue resolution, and empower customer-facing teams. We are transforming the landscape of customer communications by integrating voice, SMS, WhatsApp, and AI into a unified workspace.

Our growth is driven by a straightforward principle: to enable teams to work smarter, not harder. Our AI Voice Agent automates routine calls, while AI Assist simplifies post-call tasks, and AI Assist Pro provides real-time insights, allowing individuals to excel in their roles. This synergy results in increased revenue, quicker resolutions, and scalable teams.

Headquartered in Paris, with a solid presence in North America anchored in Seattle, Aircall also has teams in vibrant cities such as Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Our product is beloved by customers, and we are rapidly scaling, supported by top-tier investors and continuous AI advancements across multiple product lines.
At Aircall, you'll become part of a dynamic company. We are ambitious, focused on product development, and execution-oriented, with a clear impact, swift decision-making, and genuine growth opportunities.

Our Work Culture at Aircall: We prioritize customer satisfaction, leverage data for decision-making, and are dedicated to delivering significant outcomes. We cherish ownership, continuous improvement, and thoughtful agility. If you thrive in a collaborative, fast-paced environment where trust and impact are essential, you will thrive here.

Position Overview:
As a Senior Backend Software Engineer, you will take charge of designing, developing, deploying, and maintaining essential features that enhance customer value on our voice platform.
You will be expected to advocate for best practices, mentor team members, and contribute to the broader Engineering community as part of your daily responsibilities.

Quality, excellence, and agility are at the core of our delivery process, and you will play a pivotal role in elevating these standards.

Utilizing a diverse array of backend technologies tailored to specific needs, all hosted on AWS, we create resilient services that deliver added value on top of voice while fully integrating with our customers' critical business tools (CRM, Helpdesk, E-Commerce, etc.).

About Aircall

Aircall is a leading AI-powered customer communications platform that is reshaping the way businesses communicate. With a robust presence across multiple international locations, Aircall is committed to providing innovative solutions that enhance customer engagement and drive business growth.

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