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Experience Level
Senior
Qualifications
Proven experience in backend development with a focus on AI technologies. Strong proficiency in programming languages such as Python, Go, or Java. Experience with cloud services like AWS, Azure, or Google Cloud Platform. Deep understanding of data structures, algorithms, and system design. Excellent problem-solving skills and ability to work independently in a remote environment.
About the job
GitLab seeks a Senior Backend Engineer (AI) to advance pipeline execution across its platform. The focus is on building and refining backend systems that handle demanding workloads and scale efficiently. The work involves close collaboration within a distributed, fully remote team.
What you will do
Enhance backend systems to deliver high performance and reliability for AI-driven pipeline execution.
Work with team members across multiple locations, sharing knowledge and aligning on technical solutions.
Remote work and location
This position is open to candidates living in Canada, Ireland, Netherlands, United Kingdom, or the US-Southeast. The role is fully remote, with all collaboration and communication happening online.
About GitLab Inc.
GitLab is a leading DevOps platform that empowers developers to build and deploy software with confidence. We foster a culture of collaboration and innovation, enabling our team members to thrive in a fully remote work environment.
Full-time|Remote|Remote, Canada; Remote, Ireland; Remote, Netherlands; Remote, United Kingdom; Remote, US
GitLab is the leading intelligent orchestration platform for DevSecOps, empowering organizations to enhance developer productivity, streamline operational efficiency, mitigate security and compliance risks, and accelerate digital transformation. With over 50 million registered users, including more than 50% of the Fortune 100 companies, GitLab is trusted for delivering better, more secure software at speed.We believe in applying AI as a fundamental productivity enhancer, and we expect all team members to integrate AI into their workflows to boost efficiency, foster innovation, and create significant impact. At GitLab, your career can soar, your ideas can thrive, and every voice is heard. Our high-performance culture is guided by our values and a commitment to continuous knowledge sharing, allowing our team to achieve their full potential while collaborating with industry leaders to tackle complex challenges. Join us in co-creating the future as we revolutionize software development.Role OverviewAs a Staff Backend Engineer (AI) within the Verify stage at GitLab, you will be instrumental in shaping and scaling the foundational infrastructure for GitLab CI. You will play a vital role in the integration of AI into CI/CD workflows, impacting the performance, reliability, and usability for users managing millions of CI jobs, from small teams to large enterprises.AI is a primary focus this year. In this position, you will not only utilize AI tools but also define how we design, develop, and iterate on AI-assisted and autonomous CI experiences. You will establish benchmarks for excellence across our AI agent portfolio, including success metrics, behavior instrumentation in production, and considerations for the limitations of large language models. Additionally, you will aid in the responsible integration of GitLab's Duo Agent Platform into CI workflows at scale, ensuring a foundation that is fast, reliable, secure, and observable.We have ambitious objectives for Agentic CI in FY27. As a Staff Engineer, you will:...
Cresta is dedicated to transforming customer interactions into strategic advantages by harnessing the full capabilities of contact centers. Our innovative platform merges advanced AI technologies with human insights, enabling contact centers to unearth valuable customer data, optimize communication processes, and enhance team efficiency. Founded by Sebastian Thrun, a pioneer from the Stanford AI lab and the visionary behind Google X and Waymo, our leadership team also includes Ping Wu, CEO and co-founder of Google Contact Center AI, and Tim Shi, an early member of Open AI.Join us on this exciting journey to redefine the future of work with AI. The next era of productivity starts at Cresta.About the Role:Our AI Agent team is focused on developing enterprise-grade AI Agents tailored for real-world contact center operations. A vital aspect of this endeavor is ensuring our AI Agents can seamlessly integrate with various CCaaS platforms across both voice and digital channels, facilitating smooth transitions between AI and human representatives as necessary.Your role will involve building robust backend systems that empower our AI Agents to:Integrate effectively with leading CCaaS platformsEngage in live customer conversations via voice and chatMaintain comprehensive conversation context and stateExecute real-time actions within the CCaaS ecosystemFacilitate seamless handovers to human agents, retaining context and workflowSupport human agents with AI-driven assistance post-transferWe are searching for talented backend engineers eager to explore the convergence of distributed systems, real-time communications, enterprise integrations, and AI orchestration.As a Staff Backend Engineer, you will steer the architecture and technical strategy of Cresta’s AI Agent integration platform, defining the connectivity and scalability of our AI Agents within complex enterprise environments.
About the RoleWe are seeking two highly skilled backend engineers to become integral members of our dynamic team in Montreal and Berlin. In this role, you will be instrumental in enhancing our technological capabilities by significantly improving our core backend functionalities, thereby enabling other teams to efficiently utilize this backend.If you are enthusiastic about creating exceptional products, thrive in a fast-paced environment, and are eager to contribute to the growth of an ambitious startup, then this opportunity is tailor-made for you.Our Technology Stack:Python / FastAPIPostgreSQL / MongoDB / ElasticCloud LLM providers + bare metal GPUsGoogle Cloud Platform (GCP)Joining us as an early team member means assuming significant responsibilities from the outset, with the chance to influence our foundational technological stack and infrastructure.As part of one of the most forward-thinking AI companies today, you will collaborate with a talented team of colleagues who are leaders in their respective domains, creating an incredibly stimulating work environment. Your ResponsibilitiesOwn the delivery of complex projects, collaborating with cross-functional teams to ensure the timely completion of mission-critical components.Gain a comprehensive understanding of Reliant's overarching vision and incorporate this into your architectural and process decisions.Provide insightful feedback to refine UI/UX concepts and assist in planning backend and infrastructure enhancements.Take proactive steps to maintain long-term code quality and architectural integrity. QualificationsWe are looking for a candidate with a proven track record in backend or full-stack development, with a focus on rapid innovation and effective systems design to facilitate scalability for both opportunities and team growth.You will excel in this position if you possess the following skills and experiences:5+ years of demonstrable experience in building backend services or distributed systems.Experience in designing, building, testing, and maintaining backend services and APIs that support product features, including the ability to write robust, production-quality code.Engage in system and service design; contribute to architectural discussions and make informed decisions regarding scalability, latency, cost, and reliability.Ability to navigate ambiguity and translate high-level requirements into actionable implementation plans.Collaborate with cross-functional partners including product management, frontend, UX, data, and operations to define requirements, plan implementations, and deliver features.Ensure code quality through writing, reviewing, and enhancing unit/integration tests.
Join Databricks, a pioneering force in data and AI, as we strive to redefine the way businesses leverage data insights! Our mission spans from revolutionizing transportation to enhancing medical advancements through our unparalleled data and AI infrastructure platform. With a foundation built by engineers and a relentless focus on customer needs, we tackle complex technical challenges, from crafting next-generation UI/UX to scaling our services across vast virtual environments. Our journey is just beginning. With the establishment of our Vancouver R&D center, we are expanding our footprint in the Pacific Northwest and are on the lookout for exceptional engineers to help us democratize data and AI. The Vancouver site is poised to become a vital hub for product innovation at Databricks. We are excited to bring strategic initiatives to this location and have multiple roles available across various teams, including: Log Analytics - As more customers utilize Databricks for real-time analysis of petabyte-scale logs, our team faces new challenges across the data processing pipeline, including ingestion, indexing, and processing. AI/BI - Our AI/BI solutions are transforming Business Intelligence for the AI era, with remarkable adoption rates (98.7% among our data warehousing clients). Join us to work on advanced dashboarding, visualizations, and innovative talk-to-your-data functionalities. Unity Catalog Business Semantics - Context is essential for AI, and our Unity Catalog ensures that enterprise data context is meticulously governed and managed. Our recent launch of the Unity Catalog Metrics marks a significant milestone, with more innovations ahead for this team focused on distributed systems, data modeling, governance, and AI integration. Databricks Apps - As one of our fastest-growing products, Databricks Apps has over 2,500 users creating more than 20,000 apps. This team works on low-level platform components, including Kubernetes and networking, while heavily investing in AI-driven app builders.
Acquia is looking for a Staff AI Engineer to help shape the future of AI-powered solutions for digital experiences. This remote role is open to candidates across Canada. Role overview This position centers on designing, developing, and implementing advanced AI technologies to improve customer experiences. The Staff AI Engineer will work closely with colleagues from various disciplines, bringing technical expertise and creative problem-solving to every project. Collaboration and impact Expect frequent collaboration with cross-functional teams, where your technical insights and ideas will influence Acquia’s products and services. The work supports Acquia’s mission to remain a leader in the digital experience platform industry.
Okta builds secure identity solutions for both people and AI, providing trusted infrastructure that helps organizations manage access in a complex technology landscape. The company’s mission centers on delivering secure, reliable access for everyone. The Privileged Access Management (PAM) team at Okta uses an identity-first approach to tackle privileged access challenges. By applying Zero Trust principles designed for cloud environments, the team enables organizations to control access to sensitive servers, databases, and cloud resources. Their work ensures that only authorized users and systems can reach critical assets when needed. Role overview This Staff Backend Engineer position focuses on distributed systems and core software infrastructure. The role involves deploying code that safeguards real-world infrastructure for Okta’s customers. Contributions in this role support several feature teams and influence the speed, reliability, and usability of the product. Success in this position requires a strong understanding of how systems connect, an appreciation for solid abstraction, and the ability to adapt those abstractions as products change. What you will do Advance the core architecture of Okta’s PAM platform. Collaborate with product development teams to build scalable, modular components. Design and implement scalable architecture patterns. Develop APIs using the OpenAPI Specification to enable customer access to production infrastructure. Work with backend systems written in Go. Participate in rotational on-call duties alongside SRE and product development teams. Location This role is based in Toronto, Ontario, Canada.
Join the Dropbox team as a Staff Backend Product Software Engineer in our Core division, where you'll be instrumental in shaping the future of our innovative products. This is a unique opportunity to work with a dynamic team dedicated to delivering exceptional backend solutions. Your expertise in software engineering will play a vital role in building scalable and efficient systems that meet the needs of our diverse user base.As part of our team, you'll leverage your technical skills to design, develop, and optimize backend services, ensuring they are robust, secure, and maintainable. Collaborate with cross-functional teams to drive product enhancements and contribute to the overall success of Dropbox.
At Affirm, we're transforming credit into a more transparent and user-friendly experience, empowering consumers to buy now and pay later with no hidden fees or compounded interest.The Growth Platform team is responsible for developing shared backend systems that facilitate incentives, experimentation, personalization, and data-driven decision-making throughout Affirm’s consumer and merchant interactions, significantly impacting customer acquisition, engagement, and retention.
GitLab seeks a Senior Backend Engineer (AI) to advance pipeline execution across its platform. The focus is on building and refining backend systems that handle demanding workloads and scale efficiently. The work involves close collaboration within a distributed, fully remote team. What you will do Enhance backend systems to deliver high performance and reliability for AI-driven pipeline execution. Work with team members across multiple locations, sharing knowledge and aligning on technical solutions. Remote work and location This position is open to candidates living in Canada, Ireland, Netherlands, United Kingdom, or the US-Southeast. The role is fully remote, with all collaboration and communication happening online.
At Affirm, we are revolutionizing the credit landscape to ensure it is transparent and user-friendly. We empower consumers with the flexibility to purchase now and pay later, free from hidden fees and compounding interest.The Streaming team at Affirm is crucial to our operations, shaping the strategy around event-driven architecture, stream processing, data replication, exploration, discovery, and validation. We leverage leading open-source technologies like Kafka, Flink, and Spark, and develop custom solutions as necessary to create robust real-time data processing pipelines that efficiently manage vast data volumes across our distributed systems.As a member of our team, you will engage in identifying new applications for streaming data infrastructure, designing and scaling our existing systems, and collaborating with various teams to optimize data utilization across the organization. This role demands in-depth expertise in stream processing technologies and a dedication to constructing scalable, fault-tolerant data infrastructures.
Full-time|On-site|Canada, Toronto; USA, Durham; USA, Miami; USA, Palo Alto
About UsNuBank is recognized as one of the largest digital financial platforms globally, serving over 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to combat complexity and empower individuals, we are transforming financial services in Latin America, marking just the beginning of the vibrant future we are crafting.As a publicly traded company on the New York Stock Exchange (NYSE: NU), we leverage proprietary technology, data intelligence, and an efficient operational model to provide financial products that are straightforward, accessible, and human-centric.Our contributions have been acknowledged in prestigious global rankings, including Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Explore more on our career page at NuBank Careers.About the RoleAs a Staff Software Engineer at NuBank, you will play a pivotal role in the AI Private Banker team, our intelligent financial partner designed to assist millions of customers in understanding their finances, making informed decisions, and executing actions effortlessly. You will be responsible for defining the technical architecture that supports conversational AI, recommendation engines, and tailored financial experiences across mobile and web platforms.Your expertise will span the entire stack, from developing Flutter mobile applications that engage millions of users to architecting distributed backend systems that facilitate real-time recommendations and conversational AI interactions. This role is not just about feature development; it’s about establishing a robust engineering foundation that democratizes financial empowerment at scale.Your technical decisions will have a direct impact on how millions of individuals navigate their financial journeys. You will be at the forefront of innovation, merging banking with cutting-edge AI technologies, crafting systems that are both groundbreaking and dependable. Join a team of inquisitive minds reshaping the possibilities in this space.
Tali AI is a rapidly expanding startup in Canada dedicated to enhancing healthcare accessibility through artificial intelligence. We are developing a pioneering AI platform designed to streamline clinical workflows by automating data collection, processing, and sharing. This allows healthcare professionals to concentrate on delivering quality care. Our platform is utilized by thousands of clinicians across Canada and the United States, spanning various specialties and seamlessly integrated with the complex landscape of North American health record systems. Our technical vision is to create a comprehensive operating system for clinical workflows, enabling healthcare teams to customize the platform to automate their data management tasks.We tackle genuinely challenging problems:Establishing real-time audio pipelines where latency impacts outcomes and accuracy is critical.Integrating with a diverse ecosystem of clinical software, including health records, billing, scheduling, referral management, and more.Creating reliable AI workflows and agents in a domain where errors can have significant consequences.Implementing a privacy and compliance framework that is robust by design.We operate in a fast-paced market that values rapid innovation, while building and maintaining clinician trust is paramount.
Cresta is dedicated to transforming every customer interaction into a strategic advantage by harnessing the full potential of contact centers. Our innovative platform seamlessly integrates advanced AI with human intelligence, enabling contact centers to uncover customer insights, streamline conversations, and optimize workflows. With roots in the esteemed Stanford AI lab, our co-founder and chairman, Sebastian Thrun, is renowned for his groundbreaking work at Google X, Waymo, Udacity, and beyond. Our leadership team also boasts CEO Ping Wu, co-founder of Google Contact Center AI, and Tim Shi, an early contributor at OpenAI.Embark on this exciting journey with us to revolutionize the workforce through AI. The future of work is unfolding at Cresta.About the Role:As part of the AI Agent team, you will contribute to the development of cutting-edge AI Agents designed to tackle real-world challenges faced by our clients. Your focus will be on leveraging the latest advancements in Large Language Models (LLMs) and AI Agent systems, ensuring that the solutions we create are secure, cost-effective, and reliable. This position requires hands-on engagement with state-of-the-art projects, calling for innovative and passionate software engineers capable of translating research into scalable, practical applications.Your primary responsibility will be to guarantee that our AI Agents are supported by resilient and scalable server solutions. This entails designing and maintaining the server architecture capable of managing high-volume, real-world interactions while maintaining optimal performance and availability. Although our focus is on server optimization and data management rather than pure research, you will work with some of the most advanced technologies in cloud and server infrastructure.This is a rare opportunity to influence the future of AI at Cresta by addressing complex problems and deploying groundbreaking AI solutions in production environments.
Cresta is dedicated to transforming customer interactions into a strategic advantage by harnessing the full potential of contact centers. Our innovative platform integrates advanced AI technologies with human intelligence to reveal customer insights, streamline conversations, and enhance operational efficiency, allowing teams to work more effectively. Founded by Sebastian Thrun, a visionary from the Stanford AI lab and the mind behind Google X and Waymo, our leadership team also features CEO Ping Wu, a co-founder of Google Contact Center AI, and Tim Shi, an early member of OpenAI. Join us on an exciting journey to redefine the future of work through AI innovation. The revolution begins at Cresta. About the Role: The AI Agent team at Cresta is committed to developing leading-edge AI Agents that tackle real-world challenges for our clients. We focus on utilizing the latest advancements in Large Language Models (LLMs) and AI Agent systems while ensuring our solutions are secure, cost-effective, and dependable. This role offers hands-on involvement with pioneering projects, requiring innovative software engineers who can translate research into scalable, practical applications. As a Senior Software Engineer, your mission will be to ensure our AI Agents are powered by dependable and scalable server solutions. This encompasses designing and maintaining server architecture capable of managing high-volume interactions while guaranteeing optimal performance and availability. While our emphasis is on server optimization and data management rather than pure research, you will engage with cutting-edge technologies in the cloud and server domains. This is a rare opportunity to influence the AI landscape at Cresta by addressing complex challenges and implementing groundbreaking advancements in production settings.
About CorityAt Cority, we empower organizations to proactively manage risks across their operations in real-time. Our innovative EHS+ platform seamlessly integrates people, data, and AI technology to deliver trustworthy insights, automate impactful workflows, and enhance decision-making processes. Unlike traditional solutions that address risks individually, Cority's comprehensive approach covers environmental management, employee health, safety, quality, and sustainability. As a leader in the EHS+ domain for over 40 years, Cority is honored to be recognized by top analysts and trusted by more than 1,500 complex organizations globally. With numerous accolades for our exceptional employee culture and business performance, we invite you to explore more at www.cority.com. We are seeking a dedicated Staff AI Software Engineer to join our dynamic team at Cority. In this fast-paced and collaborative environment, you will play a pivotal role in our success. The ideal candidate will possess exceptional technical skills and a strong drive to add immediate value while shaping our long-term vision. This is an exciting opportunity to collaborate with a talented group committed to delivering excellence for our customers.As a Staff AI Software Engineer, you will report to the Development Manager and be primarily responsible for designing and enhancing Cority's core software. You will work closely with the Product Development team to create software that aligns with client requirements. We are looking for an experienced AI Engineer with a focus on developing agents and agentic systems, including task orchestration agents, workflow automation agents, retrieval-augmented agents, research/coding agents, multimodal agents, and domain-specific autonomous agents. This full-stack AI engineering role is perfect for someone who thrives on delivering rapid MVPs to stable production environments, exercises high ownership, and excels at solving complex problems. Candidates should have successfully built and deployed at least two AI agents in production within the last 12 months.
Join the Revolution at HarveyAt Harvey, we are redefining the landscape of legal and professional services with a bold vision that encompasses an entire ecosystem. By leveraging cutting-edge agentic AI, an enterprise-level platform, and unparalleled domain expertise, we are transforming how essential knowledge work is executed for generations to come.This is an extraordinary opportunity to contribute to a groundbreaking company at a pivotal stage in its journey. With over 1,000 customers spread across more than 58 countries, a strong product-market fit, and exceptional investor backing, we are on an accelerated growth trajectory and are creating a new category in real time. The challenges are ambitious, standards are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is comprised of talented, driven individuals who are deeply committed to our mission. We operate with a sense of urgency and ownership, tackling problems from ideation to execution. We maintain close relationships with our customers, collaborating across all levels to address significant challenges with care and speed. If you thrive in dynamic environments, strive for excellence, and wish to influence the future of work alongside a team that continuously raises the bar, we welcome you to join us in building something remarkable.At Harvey, we’re not just envisioning the future of professional services; we are actively crafting it today.Role OverviewAs a Senior Backend Software Engineer at Harvey, you will be instrumental in laying the groundwork for our product platform while developing user-facing features for some of the world's leading law firms and enterprise clients. Your team will manage the platform layer that ensures secure, reliable, and adaptable experiences, including notifications, permissions, and feature flag infrastructure. You will also create enterprise-grade collaboration tools tailored for law firms.Your responsibilities will include designing and managing systems that serve as the backbone of our operations and significantly influence how users engage with Harvey’s AI-enhanced legal solutions. This role is perfect for engineers who are eager to oscillate between extensive platform architecture and hands-on product development.This position is based in Toronto, Canada, and we operate under an in-person work model, offering relocation assistance to new team members.What You’ll DoDesign and develop robust backend infrastructure, including authentication systems, user permissions, feature flagging, notifications, and document management integrations.Enhance and evolve Harvey’s internal product platform, facilitating development across various product lines and engineering teams.Collaborate with cross-functional teams to identify and address user needs, ensuring a seamless experience.Implement best practices in software development and contribute to a culture of continuous improvement within the engineering team.
Empower Every Identity, from AI to HumanIdentity is critical in harnessing the potential of AI. At Okta, we secure AI by developing a trusted, neutral infrastructure that allows organizations to confidently navigate this transformative era. This mission demands a relentless commitment to tackle complex, real-world challenges. We seek individuals who build and own their projects, operating with urgency while delivering excellence.This role offers a chance to engage in career-defining work. If you share our passion for this mission, let's connect.The TeamHave you ever pondered how large enterprises ensure that the right individuals access their most crucial systems? That's the core challenge we address.The Okta Privileged Access Management (PAM) team employs an identity-centric methodology to tackle a vital privileged access use case. Our sophisticated Zero Trust architecture is tailored for the modern cloud, aiding customers in resolving significant security and operational challenges on a large scale.Our team constructs the infrastructure that governs access to sensitive servers, databases, and cloud resources, ensuring access is granted only when necessary. We serve as the security layer bridging users (and non-human interfaces) with the systems essential for their tasks. The RoleWe are in search of a Staff Backend Software Engineer passionate about solving complex problems: distributed systems and creating software where precision is paramount. You will deploy code that safeguards real infrastructure for authentic organizations. Your work will underpin multiple feature teams. Enhancements you make in speed, reliability, or usability will have a ripple effect throughout the product.This position is for someone who enjoys contemplating how systems interconnect. You should possess strong viewpoints on effective abstractions and the adaptability to refine these abstractions as the product evolves. What You’ll Be Doing Actively contribute to the evolution of PAM's core architectureCollaborate with product development teams to create scalable, composable components of our platformDesign and implement scalable architecture patternsDevelop APIs utilizing OpenAPI Specification that our customers depend on for production infrastructure accessEngage with backend systems developed in GoParticipate in rotational on-call responsibilities alongside SRE and product teams
Role overview Harvey seeks a Staff Software Engineer in Toronto to drive the evolution of its AI Platform. The focus is on designing and building scalable systems that can adapt to business needs and deliver reliable performance. Key responsibilities Architect and develop essential components for the AI Platform, prioritizing both performance and scalability. Collaborate with engineers and data scientists to address complex technical challenges. Enhance the platform’s stability, speed, and overall functionality. Collaboration and impact This role works alongside a talented group in engineering and data science. Contributions will have a direct effect on the platform’s capabilities and support Harvey’s business outcomes.
Join Our TeamAt Fortis Games, we are dedicated to creating exceptional gaming experiences that unite players while transforming the culture within the gaming industry. Our mission is to foster a sense of belonging through our games and the communities we build around them. We are passionate about connecting people and creating lasting memories through our innovative gameplay. Our commitment to diversity, equity, and inclusion shapes the unique perspectives that influence the games we develop.As a dynamic and emerging company led by seasoned industry professionals, we offer numerous opportunities for you to significantly impact our projects and overall company trajectory. If you thrive in problem-solving environments and prioritize collaboration and clear communication, we invite you to be part of our journey.Role OverviewAs a Senior Backend Engineer at Fortis, you will play a crucial role in developing our exciting Original IP. You'll collaborate closely with a talented team of game designers, artists, and engineers throughout all development phases, from initial concept to final launch, ensuring a robust multiplayer experience that will resonate with players for years to come.Your ResponsibilitiesDesign and implement game features from prototype to live operations, maintaining quality and stability throughout the entire lifecycle.Develop and manage scalable CI/CD pipelines to enhance development and deployment efficiency.Analyze backend systems to diagnose and resolve intricate bugs and optimize performance.Conduct backend load testing to guarantee the game infrastructure supports high volumes of concurrent players.Work alongside client-side engineers to establish secure, server-authoritative gameplay systems.Build and maintain DevOps processes within a cloud environment, primarily utilizing AWS services.Create comprehensive technical documentation to effectively communicate design decisions and system architecture to the broader team.Contribute to the establishment of engineering standards by adhering to and refining development guidelines and quality assurance practices.
Cresta is dedicated to transforming every customer interaction into a strategic advantage by harnessing the full potential of contact centers. Our innovative platform merges cutting-edge AI with human expertise to provide contact centers with invaluable customer insights, optimize processes, automate conversations, and empower team members to excel in their roles. Founded by the visionary Sebastian Thrun, renowned for his work with Google X and Waymo, and supported by an exceptional leadership team including CEO Ping Wu and co-founder Tim Shi, we are on the forefront of AI advancements.Join us on this exciting journey to redefine the future of work through AI at Cresta.About the Role:The AI Agent team at Cresta is developing enterprise-grade AI Agents designed to function effectively within real-world contact center settings. A vital aspect of this mission is to ensure that our AI Agents can integrate seamlessly with various CCaaS platforms (Contact Center as a Service), facilitating smooth transitions between AI and human agents as required.This role focuses on building robust backend systems that empower our AI Agents to:Integrate extensively with leading CCaaS platformsEngage in live customer conversations across voice and chatMaintain a complete conversation state and contextExecute real-time actions within the CCaaS ecosystemEffortlessly transition conversations to human agents without losing context, history, or workflow stateAssist human agents with AI support post-transferWe seek talented backend engineers eager to work at the intersection of distributed systems, real-time communication, enterprise integrations, and AI orchestration.This is not merely a research position; it is focused on constructing production-grade infrastructure that ensures AI Agents operate reliably within mission-critical customer environments.Why This Role Is Unique:AI + Real-Time Systems: Contribute to infrastructure that enables AI Agents to participate in live conversations on a large scale.Enterprise-Grade Integrations: Design robust connections with major CCaaS platforms and customer systems.
Mar 1, 2026
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