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Senior Automated Retail Learning & Development Program Lead

The Pokémon Company InternationalRedmond, Washington, United States
On-site Full-time $116K/yr - $209K/yr

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Experience Level

Senior

Qualifications

Enhanced Qualifications: You should possess strong leadership skills, a deep understanding of learning methodologies, and experience in designing training programs. Familiarity with automated retail operations and a passion for the Pokémon brand are essential. Proven ability to work collaboratively in a team-oriented environment and effectively communicate across diverse groups is crucial.

About the job

Discover The Pokémon Company International

The Pokémon Company International oversees the Pokémon brand globally outside of Asia, encompassing brand management, licensing, marketing, the Pokémon Trading Card Game, the animated television series, home entertainment, and the official Pokémon website. Since its inception in Japan in 1996, Pokémon has grown to become one of the most beloved entertainment brands for children worldwide.

Explore more at corporate.pokemon.com and pokemon.com.

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Role Overview

  • Position: Senior Automated Retail (AR) Learning & Development Program Lead

  • Role Overview: In this pivotal position, you will architect and oversee the training programs that ensure the seamless operation of Pokémon Automated Retail kiosks at scale. You will craft and implement role-specific learning experiences tailored for our Remote Support and Field Services teams, leveraging human-centered design methodologies to empower technicians in diagnosing issues with precision, expediting case resolutions, and minimizing repeat service calls. Additionally, you will spearhead the implementation of a decentralized onboarding framework by equipping partner organizations with certified trainers.

About The Pokémon Company International

The Pokémon Company International is a global leader in managing the Pokémon brand, engaging audiences through innovative marketing strategies and captivating content that resonates with fans of all ages. With a commitment to delivering exceptional experiences, Pokémon continues to inspire imagination and creativity worldwide.

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