Senior Associate - Management and Operations Consulting

Brightspeed, a leading provider in telecommunications, is seeking a Senior Manager of Retention & Call Center Operations to join our dynamic team in Charlotte, North Carolina. In this pivotal role, you will oversee strategies to enhance customer retention and optimize call center operations, driving exceptional customer experiences and operational efficiency.Your leadership will guide a team dedicated to delivering high-quality service while developing innovative retention strategies that align with our business goals. You will collaborate with cross-functional teams to implement initiatives that improve customer satisfaction and reduce churn.

Join Prosidian Consulting as a Senior Call Center Supervisor, where you will lead a dynamic team of customer service representatives. In this pivotal role, you will be responsible for ensuring the highest levels of customer satisfaction while guiding your team to meet performance targets. Your leadership will foster a supportive and productive working environment, driving both team and individual success.

Join Prosidian Consulting as a Senior Call Center Team Lead and take your leadership skills to the next level. In this role, you will be responsible for overseeing a dedicated team of call center representatives, ensuring that they meet performance metrics while providing exceptional customer service. You will work closely with upper management to implement strategies that enhance team efficiency and customer satisfaction.

Join our dynamic team at Prosidian Consulting as a Senior Call Center Agent. In this pivotal role, you will be responsible for delivering exceptional customer service, resolving inquiries, and ensuring client satisfaction. Your ability to communicate effectively and handle customer concerns will play a crucial role in enhancing our customer experience.

Join our dynamic team at Prosidian Consulting as an Entry Level Call Center Team Lead. In this pivotal role, you will guide and support a team of call center representatives, ensuring exceptional service delivery and operational efficiency. Your leadership will help shape a positive work environment while striving to meet performance goals.

Join our dynamic team at dev2 as a Call Center Sales Representative! In this role, you will engage with customers, understand their needs, and provide tailored solutions. We are looking for enthusiastic individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service.

Join our dynamic team at Prosidian Consulting as a Customer Service Call Center Agent. In this role, you will be the first point of contact for our valued clients, providing exceptional service and support. Your primary responsibilities will include handling customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.

Join Prosidian Consulting as an Entry Level Call Center Supervisor in Charlotte, NC. In this vital role, you will oversee daily operations, ensuring exceptional customer service and effective team management. Ideal candidates should exhibit strong leadership skills and a commitment to excellence in service delivery.

Join our dynamic team at Prosidian Consulting as a Call Center Supervisor! In this pivotal role, you will lead a team dedicated to providing exceptional customer service. Your leadership will empower agents to deliver high-quality support, driving customer satisfaction and loyalty.

CPI Security, a prominent leader in both residential and commercial security systems, is currently seeking a dedicated Customer Retention Manager. Established in 1991 and headquartered in Charlotte, North Carolina, CPI Security has evolved from a small team of 10 employees serving 300 customers to one of the nation's top 10 largest security providers, employing over 750 individuals. Our commitment to excellence has earned us numerous accolades, including the prestigious SDM Dealer of the Year and Central Station of the Year awards. We pride ourselves on our industry-leading alarm response times and consistently rank among the top electronic security businesses, earning recognition as one of the Top 25 Best Places to Work in North and South Carolina.We are in search of a dynamic and results-oriented Sales & Customer Retention Manager who will play an instrumental role in managing customer attrition and elevating our business to new heights. The ideal candidate will be a proactive leader capable of designing and executing effective customer retention strategies while collaborating with a team of CFL (“Customer for Life”) representatives to enhance customer loyalty, retain business, and drive sales.

jerry.ai seeks a Remote Call Center Agent to join the team, with the role based in Charlotte, NC. The main focus is helping clients by answering their questions and resolving concerns, aiming for a straightforward and positive experience with each interaction. Key responsibilities Respond to client inquiries by phone or through online channels Assist clients with questions and provide guidance on available solutions Work to make every interaction clear and helpful Location details This position is remote but requires residency in Charlotte, North Carolina.

CPI Security, a prominent leader in the security and automation solutions sector, is on the lookout for a Customer Retention Specialist to become part of our expanding team at our headquarters in Charlotte, NC! At CPI, we pride ourselves on being more than just a security company; we strive to provide unparalleled service and peace of mind to our customers. Our Customer Retention Specialists play a crucial role in delivering this assurance and comfort.Key Responsibilities:Deliver exceptional customer service focusing on resolving disputes and overcoming challenges.Enhance the CPI brand value to foster long-lasting relationships with our customers within the Security and Home Automation industry.Implement solution-oriented strategies to retain customers who are contemplating service cancellation.Lead the customer care process, including troubleshooting technical issues and addressing queries or concerns regarding our systems or services.Employ problem-solving skills to swiftly identify the root causes of customer issues, develop strategies to resolve them, and collaborate with customers to ensure their retention.Continuously improve retention rates and meet retention objectives.Approach each interaction with empathy, compassion, and professionalism to guarantee outstanding customer service.

Join Prosidian Consulting as an Entry Level Call Center Agent in Charlotte! We are looking for enthusiastic individuals who are eager to kickstart their careers in customer service. As a Call Center Agent, you will be the first point of contact for our clients, assisting with inquiries and providing excellent support.

Job Summary -The Operations Command Center Engineer II (Eng II) is an integral part of our Operations team, providing vital 24/7/365 support through on-premise and specific on-call coverage schedules, with rotating shifts of 8 or 10 hours, including two weekends each month. This role is essential for troubleshooting and addressing critical incidents faced by our team in a dynamic environment. The Engineer will communicate effectively with the business and key stakeholders regarding any outages impacting operations. This position entails level 3 support for all custom and third-party applications, as well as network, IPT, and infrastructure issues. Additionally, the Engineer will standardize, create, and maintain support documentation within our Knowledge Management system for the Operations Command Center.Essential Functions -• Core Responsibilities include:- Critical Incident Management (effective communication with the business)- Incident Management- Tier 3 support for all network infrastructure and applications- Knowledge Management• Act as the coordinator for Critical Incidents, ensuring timely resolutions.• Communicate pertinent information to the business during critical production-impacting events as outlined by support processes.• Liaise with technical teams regarding all non-production-impacting critical events as specified in the support process.• Maintain logs for outage notifications and adhere to documented escalation procedures as necessary.• Serve as an Incident Coordinator, monitoring aging tickets in accordance with the defined Incident Management Processes.• Ensure all tickets follow the necessary escalation paths and are resolved promptly.• Facilitate root cause analysis to identify and recommend operational changes to the management team.• Provide support for third-level troubleshooting across all Sonic applications, network infrastructure, and escalate to vendors or operations for advanced resolutions.• Assist in documenting all aspects of technology, including vendor documentation, circuit data, dealership playbooks, and knowledge base articles to ensure successful support operations.• Maintain the Sonic Standard Monitoring Platform.• Troubleshoot Windows server, O365, and Exchange issues.• Handle Exchange and O365 mail tasks.• Comply with Change Management controls and guidelines.

About the Role Scout Motors is hiring a Senior Manager of IT Operations in Charlotte, North Carolina. This leader will oversee the IT department, guiding both daily operations and long-term strategy. The role covers the full scope of IT infrastructure, with a focus on system performance and reliability. What You Will Do Direct and support a team of IT professionals. Maintain and improve IT systems to meet business needs. Develop and implement solutions that support company goals. Ensure the stability and efficiency of all technology platforms. What We Look For Proven experience managing IT operations and teams. Strong leadership and communication skills. Expertise in IT infrastructure and system reliability. Interest in advancing technology within an organization.

Prosidian Consulting is seeking a dynamic and experienced Senior Manager in Management and Operations Consulting to lead innovative projects that drive operational excellence and enhance business performance. As a Senior Manager, you will be responsible for overseeing consulting engagements, managing client relationships, and mentoring junior team members. You will leverage your expertise to deliver strategic insights and actionable recommendations that align with client goals.

Join our team as a Senior Consultant in Management and Operations, where you will leverage your expertise to drive strategic initiatives and improve operational efficiency for our clients. This role involves collaborating with cross-functional teams, conducting comprehensive analyses, and providing actionable insights to enhance business performance.

cagents seeks a Data Center Commissioning Project Manager based in Charlotte, North Carolina. This position manages the commissioning activities for data center projects, ensuring that all systems and infrastructure operate as intended and meet established quality standards. Role overview The Project Manager will handle the commissioning process for both new data center builds and upgrades. The focus is on verifying that all systems achieve required operational and efficiency benchmarks. Key responsibilities Oversee commissioning activities throughout project lifecycles Confirm that systems meet performance and efficiency requirements Work closely with project teams to address issues and uphold quality standards

Turner Townsend is seeking a Senior Cost Manager / Quantity Surveyor to support data center construction projects in Charlotte. This role centers on managing and monitoring project costs to help keep delivery within budget. Role overview The Senior Cost Manager / Quantity Surveyor will work closely with project teams, tracking expenses and reviewing financial data throughout each phase of construction. The position involves helping to maintain financial efficiency and supporting the team in meeting project goals. What you will do Oversee and control project costs for data center construction Monitor budgets and ensure adherence to financial targets Collaborate with colleagues to optimize use of resources Requirements Experience in cost management or quantity surveying Background in data center or similar construction projects preferred Strong collaboration and communication skills