Senior Application Support Engineer at INTRALOT | Athens, Greece

Join INTRALOT as an Application Support EngineerYour Role: As an Application Support Engineer, you will play a vital role in maintaining the smooth functioning of our applications. Your responsibilities include:Monitoring and addressing production issues at the 2nd level within specified timelines.Quickly initiating a 'Problem' report when the root cause of an incident is not identified.Performing in-depth troubleshooting for incidents and problems in production.Taking ownership of problem tracking and monitoring with a goal to improve processes for recurring issues.Reproducing incidents and confirming fixes through comprehensive regression testing.Contributing to root cause analysis initiatives to avert future outages or quality challenges.This role requires flexibility, as it may involve shift work and occasional international travel to serve our global clientele.

Become a Key Player as a Senior Application Support Engineer at INTRALOTYour Mission:As a Senior Application Support Engineer, you will be instrumental in ensuring our applications run smoothly and reliably. You will tackle complex production challenges, contribute to system enhancements, and guide junior engineers. Your key responsibilities include:Diagnosing and resolving production incidents at the 2nd level within established SLAs.Conducting root cause analyses (RCA) to identify and address recurring issues.Improving and optimizing our existing monitoring and alerting systems, including Nagios, Grafana, and NewRelic.Partnering with cross-functional teams (Development, DevOps, and QA) to enhance system stability.Reproducing incidents in testing environments and validating solutions prior to deployment.Managing problem tracking and resolution to facilitate continuous service improvements.Offering mentorship and technical assistance to junior team members.

Join INTRALOT as an Application Support EngineerYour Role: As an Application Support Engineer, you will play a crucial role in maintaining smooth operations by:Monitoring and addressing open production issues at the second level within specified timeframes.Immediately initiating a "Problem" report when the root cause of an incident is not identified.Performing advanced troubleshooting for production incidents and issues.Taking ownership of problem monitoring and tracking, emphasizing process improvement for recurring issues.Reproducing incidents and validating fixes through regression testing.Contributing to root cause analysis initiatives to prevent future outages or quality problems.Flexibility is essential as this position may involve shift work and occasional international travel due to our global clientele.

Join Intralot as a Senior Network EngineerYour Responsibilities:As a Senior Network Engineer, you will be instrumental in delivering top-tier (3rd level) technical support for network-related challenges in our international projects.Key Responsibilities Include:Network Monitoring and Maintenance: Maintain and oversee network equipment across all sites, swiftly responding to alerts and outages.Contribute to the architecture and deployment of innovative solutions while bolstering the resilience of existing network environments.Establish and manage network infrastructures by designing system configurations, overseeing system installations, and defining, documenting, and enforcing system standards.Optimizing Network Performance:Enhance network performance by monitoring metrics, troubleshooting issues and outages, and orchestrating upgrades.Optimize and configure routing, switching, and load-balancing devices.Upgrade network equipment to the latest stable firmware versions.Documentation and Housekeeping:Implement and coordinate necessary housekeeping activities.

Become a part of Intralot as a Senior Cloud Engineer!In your role as a Senior Cloud Engineer within our Enterprise IT team, you will play a pivotal role in the management of cloud and enterprise IT solutions.Key ResponsibilitiesArchitect, implement, and oversee cloud solutions utilizing Azure.Facilitate support for Microsoft 365 (M365) services as an integral part of our enterprise IT operations.Engage collaboratively with IT Infrastructure teams to seamlessly integrate cloud services into our enterprise applications.Continuously monitor and enhance the performance of cloud and IT infrastructure.Manage and optimize Jira for effective project and task management across our IT teams.

Role Overview Intralot is seeking a Senior Software Engineer with strong Java expertise to help build and improve software for gaming and lottery systems. This role focuses on designing and developing solutions that support the company's products and services. What You Will Do Develop and maintain Java-based applications for gaming and lottery platforms. Collaborate with team members to solve technical challenges and deliver new features. Contribute to the architecture and design of scalable, reliable systems. Location This position is based in Athens, Attikí, Greece.

Join Intralot as a Senior Compliance Officer in Athens, where you will play a pivotal role in ensuring our operations comply with the regulations of the Hellenic Gaming Commission (HGC) and adhere to EU compliance standards. Your expertise will shape our compliance landscape and support our commitment to operational integrity.As a senior member of our compliance team, you will utilize your strong judgment and extensive knowledge of gambling regulation to oversee compliance activities throughout the Greek market. You will act as the primary liaison for regulatory compliance matters, providing critical oversight, guidance, and assurance across our operations.The ideal candidate is a proactive, detail-oriented professional with robust analytical skills, capable of working independently while also collaborating effectively with others. You will manage daily compliance operations while contributing to strategic projects that align with both local Greek initiatives and broader group compliance objectives, under the direction of the Head of EU Compliance.

Join Bally’s Intralot as a Senior Financial Analyst!In this crucial role, you will be instrumental in delivering financial insights and supporting strategic decisions at the Group level. Collaborating with senior stakeholders across various regions, you will engage in high-impact financial planning, reporting, and analysis within a vibrant multinational setting.Key Responsibilities:Assist in the preparation and consolidation of Group financial reporting packages, including quarterly reports and investor presentations.Prepare and refine management reports (P&L, Cash Flow, KPIs), ensuring accuracy, clarity, and actionable insights.Collaborate with regional finance teams and business leaders to analyze performance, identify trends, and pinpoint risks and opportunities.Support the budgeting and forecasting cycles, as well as variance analysis across the Group.Participate in developing the Group Business Plan and long-term financial models.Create and maintain financial models, including scenario analyses to support strategic initiatives and investment decisions.Drive process improvements and automation in reporting.Ensure the consistency, reliability, and quality of financial data across various regions.Work cross-functionally to provide insightful analysis and recommendations.Assist with ad hoc financial analyses and strategic projects as necessary.

Join our dynamic team at Intralot as a Business Analyst, where you will be instrumental in enhancing the performance and functionality of our Lottery systems!Your key responsibilities will include:Taking lead on collecting and monitoring change requests within the team.Ensuring that requirements are thoroughly understood by both the Business and Development teams, and that the resulting implementations meet our customers' expectations.Engaging in the definition and analysis of essential business requirements.Identifying and comprehending customer and business needs, and translating them into functional and technical requirements to ensure success in your role.

Become a part of Intralot as a Network Engineer (Enterprise IT)We are seeking a talented Network Engineer to enhance our team in response to our growing corporate needs.Key Responsibilities:Network Monitoring:Oversee and maintain network infrastructure including Firewalls, Routers, Switches, VPNs, and Load Balancers across all locations, addressing alerts and outages promptly.Design and deploy innovative solutions to boost the resilience of both on-premises and cloud environments.Establish network configurations by participating in system design, installation, upgrades, and enforcing standards.Network Maintenance:Maximize network performance by monitoring, troubleshooting issues, scheduling upgrades, and collaborating with other technology leaders.Upgrade data and voice network equipment to stable firmware releases.Configure and upgrade routing, switching, and Load Balancing devices, as well as Firewalls and VPN devices.Coordinate with ISPs and hosting providers for necessary upgrades or reconfigurations.Documentation Management:Implement and manage housekeeping tasks.Update network documentation and designs regularly.

Become a part of Intralot as a Senior Cloud Engineer!As a vital member of our Enterprise IT team, you will play an instrumental role in the management and deployment of cloud and enterprise IT solutions.Key ResponsibilitiesDesign, implement, and oversee cloud solutions utilizing Azure.Provide support for Microsoft 365 (M365) services as part of our enterprise IT operations.Work collaboratively with IT Infrastructure teams to seamlessly integrate cloud services into our enterprise applications.Continuously monitor and enhance the performance of cloud and IT infrastructure.Administer and fine-tune Jira for effective project and task management across IT teams.

Join the Team at Intralot as a Cloud Engineer!As a Cloud Engineer, you will play a pivotal role in managing robust cloud solutions in the vibrant gaming sector!Key ResponsibilitiesArchitect, implement, and oversee cloud solutions utilizing Azure and AWS platforms.Continuously monitor and enhance cloud infrastructure performance.Guarantee security and compliance with industry-leading practices.Collaborate with cross-functional teams to integrate cloud services into enterprise applications.Diagnose issues and contribute to initiatives focused on cost optimization.Note: Networking tasks are managed by a specialized team; basic knowledge is required for effective collaboration.QualificationsBachelor's Degree in Computer Science, Computer Engineering, or a related technical field.2–3 years of relevant IT experience.Hold Azure and AWS certifications (e.g., AZ-104, AZ-305, AWS Solutions Architect Associate).Practical experience with Azure and AWS services.In-depth knowledge of computing, storage, and security services.Familiarity with automation tools such as Terraform, Ansible, ARM templates, and CloudFormation.Good understanding of Windows administration.Fluency in both Greek and English, with strong written and verbal communication skills.About IntralotFounded in 1992, Intralot is a publicly listed leader in gaming solutions and operations, active in 39 regulated markets across the globe. Our team of approximately 1,700 employees is dedicated to redefining innovation and excellence in the lottery and gaming industries, while assisting operators in generating funds for charitable causes. In 2023, we were recognized as one of Greece's top ten most attractive employer brands and were awarded the WLA Responsible Gaming Framework Certification by the World Lottery Association. We pride ourselves on our integrity and passion for our work.Why Join Intralot? Competitive salary package along with additional benefits.

Become a vital part of INTRALOT as a Senior Quality Control Engineer!We are on the lookout for an experienced Senior Quality Control Engineer who is eager to contribute to the evolution of the gaming industry. If you have a passion for manual testing, thrive in a team-oriented atmosphere, and wish to advance your career with a respected leader in the field, this is your opportunity.Your Responsibilities:Create comprehensive test plans and test cases for our projects, ensuring alignment with the specified requirements.Conduct tests across various phases, including preparation, integration, and FAT execution.Provide detailed defect reports to development teams, ensuring clarity and thoroughness.Maintain diligent follow-up on defects until they are fully resolved!

Bally’s Intralot is seeking a motivated Pre Sales and Bidding Specialist to join our dynamic Presales and Bidding team. In this pivotal role, you will be responsible for creating high-quality, engaging, and compliant bid responses that effectively communicate our company's unique value proposition. Your ability to distill complex technical and business information into cohesive, persuasive proposals will be instrumental in aligning with customer needs and evaluation criteria.Key Responsibilities:Participate in the bid preparation process for designated accounts, ensuring responses are well-organized, precise, and meet customer specifications.Craft persuasive content for RFPs and RFIs, ensuring adherence to customer requirements while showcasing the company’s strengths to secure winning bids.Collaborate with bid managers to coordinate inputs from various functions, including sales/account management, marketing, product management, finance, legal, technical teams, subcontractors, and other third parties.Enhance and maintain the proposal content library by rewriting and editing existing proposal responses, as well as developing new content to address emerging customer needs.Build and maintain expertise in relevant industry domains such as gaming platforms, player account management, infrastructure and telecoms, implementation services, and operational services.

Become a Key Player at Bally’s Intralot as an Oracle PL/SQL Developer!Your Role:As an Oracle PL/SQL Engineer at Bally’s Intralot, you will play a pivotal role in designing and enhancing the database architecture that supports our enterprise platforms. Collaborating with backend engineers, you will ensure seamless integration of PL/SQL logic with Java/Spring Boot services, contributing to the development of scalable, high-quality solutions utilized in global markets.Responsibilities:Design, develop, and maintain PL/SQL packages, procedures, functions, triggers, and views.Work closely with Java/Spring Boot teams to integrate PL/SQL logic into backend services.Optimize SQL queries and database structures for enhanced performance and scalability.Support data migration activities, ETL processes, and facilitate integration between diverse systems.Participate in database design, schema reviews, and code quality assessments.Diagnose and resolve performance issues, production incidents, and database bottlenecks.Keep technical documentation clear and up-to-date.Contribute to the refinement of development standards, code quality, and automation practices.

Join Bally's Intralot as a Senior Network EngineerYour Role:As a Senior Network Engineer, you will be essential in providing advanced (3rd level) technical support to resolve network-related challenges for our global initiatives.Key Responsibilities:Network Monitoring and Maintenance:Oversee and maintain network infrastructure across all locations, ensuring timely response to alerts and outages.Contribute to the architectural design and deployment of innovative solutions while bolstering the robustness of existing network environments.Establish and oversee network setups by creating system configurations, guiding installations, and defining, documenting, and enforcing standards.Optimizing Network Performance:Enhance network performance by analyzing performance metrics, diagnosing issues, and coordinating upgrades.Fine-tune and configure routing, switching, and load-balancing devices.Update network devices to the latest stable firmware versions.Maintain Documentation and Implement Housekeeping:Coordinate and execute housekeeping activities to ensure operational efficiency.

In response to our evolving corporate objectives, we are excited to welcome a talented Application Security Engineer to our dynamic team.Your Contributions Will Include:Facilitating the integration of security practices throughout the Software Development Life Cycle (SDLC) by collaborating effectively with development, QA, and DevOps teams.Executing static and dynamic application security testing (SAST/DAST) and aiding in the rectification of identified vulnerabilities.Configuring, administering, and fine-tuning application security tools (including SAST, DAST, SCA, WAF, and API security solutions).Assisting in application penetration testing, evaluating results, and coordinating remediation efforts with development teams.Acting as a bridge between penetration testers and development teams to ensure effective communication, tracking, and resolution of security issues.Conducting risk assessments for web applications, APIs, and microservices.Contributing to the automation of security measures within CI/CD pipelines.Providing support for container security, including container image scanning, vulnerability detection, and policy enforcement.

Join Bally’s Intralot as a Senior Financial Analyst!As a Senior Financial Analyst at Bally’s Intralot, you will be instrumental in delivering financial insights and aiding strategic decision-making at the Group level. Your collaboration with senior stakeholders across various regions will contribute to impactful financial planning, reporting, and analysis within a dynamic, multinational landscape.Key Responsibilities:Assist in the preparation and consolidation of Group financial reporting packages, including quarterly reports and materials for investors.Prepare and refine management reports (P&L, Cash Flow, KPIs) to ensure precision, clarity, and actionable insights.Collaborate with regional finance teams and business leaders to analyze performance, identify trends, and illuminate risks and opportunities.Support budgeting and forecasting cycles, along with variance analysis across the Group.Contribute to the formulation of the Group Business Plan and long-term financial models.Develop and sustain financial models, including scenario analyses to bolster strategic initiatives and investment decisions.Drive enhancements and automation in reporting processes.Ensure the consistency, reliability, and quality of financial data across various geographies.Work cross-functionally to provide insightful analyses and recommendations.Assist with ad hoc financial analyses and strategic projects as necessary.

Join Bally’s Intralot as an Oracle PL/SQL DeveloperAs an Oracle PL/SQL Engineer at Bally’s Intralot, you will contribute to the design and evolution of the database architecture supporting our enterprise platforms. Collaborating closely with backend engineers, you will ensure seamless integration between PL/SQL logic and Java/Spring Boot services, delivering scalable and high-quality solutions that serve clients across global markets.Your Key Responsibilities:Design, develop, and maintain PL/SQL packages, procedures, functions, triggers, and views.Work collaboratively with Java/Spring Boot teams to integrate PL/SQL logic into backend services.Optimize SQL queries and database structures to enhance performance and scalability.Assist in data migration activities, ETL processes, and system integrations.Engage in database design, schema reviews, and code quality assessments.Troubleshoot and resolve performance issues, production incidents, and database bottlenecks.Keep technical documentation clear and up-to-date.Contribute to the enhancement of development standards, code quality, and automation practices.