About the job
At Intercom, we are revolutionizing customer service through innovative AI solutions, dedicated to enhancing customer experiences for businesses worldwide.
Our flagship AI agent, Fin, is the most sophisticated customer service AI available, enabling businesses to provide seamless, round-the-clock support. When paired with our Helpdesk, it becomes part of the comprehensive Intercom Customer Service Suite, tailored to manage complex queries requiring human intervention.
Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, setting a new benchmark in customer service. Our core values drive us to push boundaries, innovate rapidly, and deliver outstanding value consistently.
What Awaits You?
Join our AI Group at Intercom, where you will play a pivotal role in shaping new machine learning features, conducting algorithm research, and swiftly launching prototypes for our clients.
Our product-driven team of over 50 ML scientists, engineers, designers, and researchers collaborates across various departments, ensuring we push to production rapidly, often launching beta versions within weeks of successful testing.
We are committed to continuous improvement through experimentation and analyzing the performance of our AI features. Utilizing both frequentist and Bayesian methods, we create insightful dashboards and delve into complex user interactions to enhance user success. Navigating the stochastic nature of AI products poses challenges that we rigorously tackle.
We are on the lookout for a passionate Analytics Engineer to join our AI Group and contribute to our mission.

