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Senior Analyst in Business Operations

ConfidoNYC Office
On-site Full-time $100K/yr - $130K/yr

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Experience Level

Senior

Qualifications

What You'll DoStrategic Advisory & Customer SuccessManage a portfolio of enterprise CPG accounts, acting as a trusted advisor on business process optimization, software implementation, and ensuring sustained value realization. Lead onboarding, implementation, and training initiatives to facilitate timely and successful customer launches. Develop strong relationships with senior stakeholders—including finance directors and COOs—to achieve high retention and expansion rates. Proactively identify challenges, propose solutions, and demonstrate measurable business impact for customers. Shape the ProductConvert complex workflows (forecasting, trade promotions, annual operating plans, retail accounting) into actionable product requirements. Collaborate with product and engineering teams to prioritize features according to customer needs and market demands. Serve as the customer advocate within the organization, ensuring our developments align with practical applications.

About the job

At Confido, we are at the forefront of revolutionizing the AI infrastructure that supports consumer packaged goods (CPG) brands, streamlining processes from deductions to production planning. Our innovative platform integrates cash application, deductions, disputes, trade promotion management, forecasting, demand planning, and analytics, empowering brands to make informed decisions that enhance efficiency and scalability.

Currently trusted by over 200 brands that collectively manage revenues exceeding $20 billion—including names like OLIPOP, Simple Mills, and Dr. Squatch—Confido has secured best-in-class growth and recently raised $15 million in Series A funding led by Footwork Ventures and Y Combinator to further accelerate our expansion.

About the Role

In this pivotal role, you will collaborate with leading CPG brands to redefine their retail operations. Positioned at the intersection of strategy, customer success, and product development, you will cultivate essential customer relationships while contributing to the ongoing enhancement of the Confido platform.

You will work closely with our product and engineering teams to translate real-world workflows—such as forecasting, trade spend, and financial planning—into scalable software solutions utilized by our diverse customer base.

This position is based in our New York, NY office.

Compensation ranges from $100,000 to $130,000, complemented by comprehensive benefits and meaningful equity (0.06%–0.085%).

About Confido

Confido is a pioneering provider of AI infrastructure that streamlines and integrates essential functions for consumer packaged goods (CPG) brands. With a growing portfolio of over 200 trusted partners, we enable brands to optimize their operations and scale efficiently. Our commitment to innovation has garnered significant investor confidence, supporting our mission to enhance the retail landscape.

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