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Senior AI Software Engineer at Aircall | Madrid

AircallMadrid Office
On-site Full-time

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Experience Level

Senior

Qualifications

Extensive experience with NodeJS and TypescriptProficient in developing and deploying AI-driven featuresStrong understanding of AWS servicesExcellent problem-solving and analytical skillsAbility to mentor and share knowledge with team membersStrong communication and collaboration abilities

About the job

Join Aircall, a leading unicorn in the customer communications sector, revolutionizing how over 22,000 companies engage with their customers globally. Our innovative AI-powered platform integrates voice, SMS, WhatsApp, and AI into a single, compelling workspace, designed to drive revenue, enhance issue resolution, and empower customer-facing teams.

Our success is rooted in a clear vision: enable teams to work smarter, not harder. Our AI Voice Agent automates routine calls, AI Assist simplifies post-call tasks, and AI Assist Pro provides real-time insights, allowing individuals to perform at their peak. This leads to increased revenue, quicker resolutions, and scalable teams that operate with confidence.

Headquartered in Paris, with a robust North American base in Seattle, Aircall operates across dynamic cities including Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Our product is beloved by customers, and we are rapidly scaling, supported by top-tier investors and continuous AI enhancements across diverse product lines.
At Aircall, you will be part of an evolving company that is ambitious, product-oriented, and execution-driven, where your efforts yield visible impact, swift decision-making, and genuine growth.

Our Work Culture: We are deeply customer-focused, data-centric, and committed to achieving significant results. We encourage ownership, ongoing learning, and thoughtful pace. If you excel in a cooperative, fast-paced environment where trust and influence are paramount, you will thrive with us.

We are seeking a motivated and passionate Senior AI Software Engineer to enhance our expanding engineering division and contribute to our engineering teams.

As a Senior AI Software Engineer, your role will involve the design, development, deployment, and management of AI-driven features that provide substantial value to our customers. Your daily responsibilities will encompass maintaining operational excellence, leveraging metrics and observability, sharing best practices, and mentoring team members across the Engineering department.

Quality, excellence, and agility are the bedrock of our delivery processes, and you will be a key player in enhancing these standards. Our development is based on NodeJS and Typescript back-end stacks, tailored to meet specific requirements and always hosted on AWS, creating resilient services that integrate seamlessly with our customers' critical business tools (CRM, Helpdesk, E-Commerce, etc.).

About Aircall

Aircall is a pioneering unicorn in the AI-powered customer communications landscape, facilitating smarter interactions for over 22,000 companies globally. Our seamless integration of voice, SMS, WhatsApp, and AI enhances customer engagement and operational efficiency, enabling teams to thrive in a rapidly evolving business environment.

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