Senior AI Engineer for Contact Centre Solutions

Innovate and develop cutting-edge AI solutions utilizing large language models (LLMs) to enhance productivity and drive significant business outcomes.Oversee the complete development cycle from conception to deployment of AI-driven solutions across diverse sectors.Create scalable AI infrastructures that align with Omio’s ambitious global growth objectives.Champion AI adoption within the organization by showcasing tangible benefits to stakeholders.Work collaboratively with Business, Product, and Engineering teams to seamlessly integrate AI into existing workflows and promote widespread adoption.Effectively communicate complex models, outcomes, and systems to both technical and non-technical audiences, including C-suite executives.

Robotics AI EngineerLocation: SingaporeJoin Field AI in revolutionizing the interaction between robots and the real world. We are pioneering the development of risk-aware, dependable, and field-ready AI systems that tackle the most intricate challenges in robotics, fully realizing the potential of embodied intelligence. Our innovative approach transcends conventional data-driven methods and pure transformer architectures, and we are paving a new path with globally deployed solutions that yield tangible results and continuously enhance models through real-world applications.About Field AIAt the cutting edge of robotic embodied AI, Field AI is transforming sectors such as construction, security, mining, and manufacturing. Our autonomous robots operate across the globe, frequently in challenging environments, providing essential insights to our clients. Whether it’s tracking construction progress, ensuring adherence to safety regulations, or performing predictive maintenance, Field AI is pioneering technologies that create significant impacts.About the RoleAs a Robotics AI Engineer, your role will involve conceptualizing and deploying AI algorithms that empower robots to perceive, reason, and make decisions in unstructured environments. You will work collaboratively with interdisciplinary teams, including robotics, machine learning, and systems engineering, to transition groundbreaking autonomy solutions from research to practical applications.

Join xcellink as a Senior AI Engineer, where you will play a pivotal role in designing and delivering advanced, agent-based AI solutions utilizing cutting-edge Large Language Models (LLMs). Collaborating with a diverse range of cross-functional teams, you will integrate Generative AI into existing products and services, crafting scalable solutions that yield substantial business benefits.Your ResponsibilitiesArchitect and develop agent-driven AI systems utilizing LLMs and state-of-the-art frameworks.Seamlessly integrate Generative AI into operational systems and business applications.Create and maintain APIs and backend services using Python with frameworks such as FastAPI or Flask.Deploy AI applications on cloud platforms including Azure, AWS, or GCP with technologies like Docker, Kubernetes, and serverless computing.Enhance prompt optimization, fine-tune LLMs, and establish MLOps/LLMOps pipelines.Work closely with product management, engineering, and business stakeholders in a dynamic environment.

Job Title: Software Development Lead (Tech Lead)Location: SingaporeJoin Cygnify, a pioneering company in the AI fintech sector, where you will take the lead in designing and developing cutting-edge banking solutions powered by artificial intelligence.Key Responsibilities:Lead the design, development, and maintenance of a high-performance platform for AI-driven banking solutions.Craft clean, scalable, and efficient code for cloud-based systems.Seamlessly integrate software components with internal and external systems.Utilize AI and machine learning technologies to optimize models for real-time processing.Embed AI algorithms within financial applications effectively.Conduct unit, integration, and performance testing to maintain software quality.Troubleshoot and resolve technical issues across development, testing, and production environments.Contribute to the architecture and design of scalable, secure, and high-performance financial systems.Engage in code and design reviews to uphold industry best practices.Collaborate with cross-functional teams including engineers, researchers, and product managers.Qualifications:Bachelor's Degree in Computer Science or a related field with 7+ years of hands-on experience in software development as a Software Development Lead or Tech Lead.Proficient in programming languages including Java, JavaScript, C, C++, C#, and Python.Demonstrated experience in the Fintech, Banking, or Financial Services sectors.Familiarity with cloud platforms like AWS, GCP, Azure, or private cloud environments.Excellent problem-solving skills, analytical thinking, and meticulous attention to detail.Strong communication and teamwork skills.Experience with AI and machine learning frameworks is advantageous.Desired Attributes:Proven hands-on experience in system integration and enterprise-level software solutions.Exceptional communication and interpersonal skills to foster collaboration with internal and external teams.Proactive approach with a knack for identifying challenges and proposing effective solutions.

About AirwallexAirwallex stands out as the premier unified payments and financial platform tailored for global enterprises. Through our innovative blend of proprietary infrastructure and cutting-edge software, we enable over 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—to seamlessly manage their business accounts, payment processing, spend management, treasury services, and embedded finance solutions on a global scale.Founded in Melbourne, our dynamic team of over 2,000 talented professionals spans across 26 global offices. With a valuation of US$8 billion and support from top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of creating the future of global financial services. If you aspire to engage in the most ambitious work of your career, we welcome you to join us.Our Core ValuesWe seek trailblazers with a founder-like spirit who are eager to make a significant impact, accelerate their learning, and take ownership of their projects. You should possess strong technical expertise and critical thinking skills, driven by our mission and operating principles. You act swiftly with sound judgment, explore deeply with curiosity, and make decisions grounded in first principles, balancing speed with thoroughness.Collaboration and humility are key; you will transform innovative concepts into tangible products and demonstrate your ability to execute projects from beginning to end. Leveraging AI, you will work smarter and resolve challenges more efficiently. Here, you will face complex, high-stakes problems alongside exceptional colleagues while advancing your career as we shape the future of global banking. If this resonates with you, let’s create what’s next together.Team OverviewAs a senior engineer on our newly established Generative AI team, you will oversee the comprehensive development of AI-powered solutions that revolutionize our support and automation services for both internal teams and external clients. You will design the foundational architecture and APIs for advanced systems, crafting state-of-the-art AI solutions that allow Airwallex to expand. Your input will have a direct impact on innovation, establish best practices, and lay the groundwork for our growing AI offerings.Your RoleIf you are passionate about creating AI solutions that have a real-world impact on customers, relish solving complex technical issues, and adopt a product-centric approach, we encourage you to help us define the future of Finance and AI.

As a wholly owned subsidiary of the Government Technology Agency (GovTech), Assurity Trusted Solutions (ATS) has established itself as a leading Trusted Partner over the past decade. We provide an extensive range of products and services, including infrastructure and operational services, governance and assurance services, along with managed processes. In today's fast-evolving digital and cyber landscape, where trust and collaboration are paramount, ATS is dedicated to fostering mutually advantageous business outcomes by working closely with GovTech, government agencies, and commercial partners to mitigate cyber risks and enhance security frameworks.We are seeking a skilled AI Engineer to develop agentic AI systems for various cybersecurity applications. This role integrates large language models (LLMs) with robust AI/ML foundations, including data pipelines, classical machine learning where applicable, thorough evaluations, and essential safety measures. The position is a direct contract with us until March 31, 2027, with the possibility of extension based on performance.Key Responsibilities:Design, develop, and deploy agentic AI functionalities such as planning/execution loops, tool utilization/function calling, and multi-step workflows aimed at security applications like vulnerability triage, assistive exploit reproduction, and incident-response support.Implement and strengthen retrieval-augmented generation (RAG) techniques, encompassing indexing, chunking, routing, re-ranking, feedback loops, and data governance tailored for sensitive environments.Establish evaluation and observability frameworks for LLM/agent workflows, including tracing, cost/latency/quality dashboards, and both offline and online evaluations to facilitate product enhancements.Develop safety measures and guardrails including content policies, schema/output validation, PII redaction, prompt-injection defenses, and controlled tool permissions, while monitoring these mechanisms in production environments.Utilize traditional machine learning techniques for tasks like classification, regression, and anomaly detection when advantageous; conduct A/B testing and error analysis to identify the optimal approach.Take ownership of productionization processes, including CI/CD for AI applications, containerization, scalable inference endpoints, vector/search infrastructure, and operational runbooks with established service-level objectives (SLOs) for reliability.Collaborate effectively with product and security teams to define challenges, produce concise design documentation, and rapidly iterate while adhering to security and privacy standards.Carry out other assigned tasks as necessary; responsibilities may evolve with the product requirements.

Join Mistral as an AI Developer Relations Engineer and play a crucial role in bridging the gap between our innovative AI solutions and the developer community. In this dynamic position, you will engage with developers, provide insights into our products, and gather feedback to enhance our offerings. Your expertise will help shape the future of AI technology.

Join our dynamic AI Product Team as a Senior Software Engineer, where you will be instrumental in revolutionizing the way analysts interpret and process data. Your role will place you at the cutting edge of applied artificial intelligence, developing advanced systems that improve sense-making, information discovery, and decision support for national security. In this position, you will be responsible for designing and implementing AI-powered applications such as retrieval-augmented generation (RAG) systems and intelligent automation workflows. You will also develop the underlying web systems and data processing pipelines that empower these functionalities. Your contributions will span the entire technology stack, from backend services and data retrieval layers to user-friendly frontend interfaces that deliver AI capabilities. Our team prioritizes the application and integration of AI technologies, focusing on innovation, rapid experimentation, and making a tangible impact in the real world.

In today's fast-paced technological landscape, the conversation around AI is ubiquitous, yet few organizations successfully implement it in a comprehensive manner.The AI Transformation Lead role at getsubstance goes beyond mere technical model building; it is a senior-level position dedicated to fostering the enterprise-wide integration of AI and intelligent automation.We encourage candidates with robust expertise in digital strategy, data analytics, automation, or extensive transformation projects—especially those with recent involvement in AI ventures—to apply, even if their careers did not initially focus on AI.Your Key Challenges:Overcoming isolated AI pilot projects that fail to scale beyond proof-of-concept stages.Addressing legacy systems that hinder AI integration.Reducing high operational expenditures in customer support, network operations, and manual processes.Aligning AI strategies across technology, product, and business units to drive coherence.Meeting leadership demands for modernization while ensuring operational stability.This role is fundamentally about transformative leadership, not research.Core Responsibilities:Enterprise AI Strategy & ExecutionDevelop and implement a comprehensive AI transformation roadmap across various business units, including Network, Customer Experience, Digital, and Operations.Identify impactful AI use cases that directly correlate with revenue growth, operational efficiency, and customer retention.Collaborate with C-suite executives to ensure AI investments align with commercial goals.AI Use Case DeploymentLead the rollout of practical AI initiatives such as predictive maintenance, automated customer service solutions, churn prediction models, intelligent pricing engines, and AI-assisted fraud detection systems.Cross-Functional Stakeholder LeadershipEngage with CTO, CDO, Product, and Operations teams to drive collaborative efforts in AI initiatives.

Assurity Trusted Solutions (ATS), a proud subsidiary of the Government Technology Agency (GovTech), has established itself as a dependable partner over the last decade. We provide a wide array of innovative products and services, including infrastructure and operational services, authentication services, governance and assurance services, as well as managed processes. In an ever-evolving digital and cybersecurity landscape, where trust and collaboration are paramount, ATS is committed to fostering valuable business outcomes through strategic partnerships with GovTech, government agencies, and commercial entities to mitigate cyber risks and enhance security measures.About GovText GovText is an advanced AI-driven platform dedicated to providing a suite of reusable AI services aimed at expediting the integration of AI into Whole-of-Government (WOG) or agency-specific systems and applications. As part of GovTech's Data and Artificial Intelligence Platforms team, our mission is to deliver cutting-edge Data and AI solutions for policy-making, service delivery, and operational efficiency across WOG. Your RoleAs an AI Engineer, your responsibilities will include: Creating prototypes to showcase technological possibilities Designing system architectures while considering security and infrastructure limitations Writing high-quality production code Effectively utilizing and integrating AI platform services during application development Engaging in both backend and frontend application development Managing deployments on-premise and in the cloud Collaborating with diverse stakeholders to align necessary inputs and clear applications for deployment Possibly working on text NLP-related platform services and tools Learning and sharing knowledge within a multidisciplinary team In addition, senior engineers will be expected to: Establish best practices Mentor and share knowledge with fellow engineers Your contribution goes beyond coding; you will play a crucial role in determining what should be built and the most effective methods for development. Your expertise will bring significant value to the public sector, whether it involves creating new systems from the ground up or leveraging existing community solutions. We prioritize the use of cloud services, open-source software, and standard hardware to streamline our efforts and focus on delivering tangible benefits. Work Environment At ATS, we develop products that assist various agency users in tackling critical societal challenges, ranging from transportation and education to healthcare. The public sector offers numerous opportunities where even simple software can profoundly impact individuals’ lives. We are dedicated to enhancing the quality of life through our technological innovations.

Role overview The Customer Success Manager at field-ai serves as the main contact for clients in Singapore. This position focuses on guiding clients through onboarding, product adoption, and continued use of field-ai’s AI solutions. The role is central to helping clients achieve their goals with the company’s offerings. What you will do Develop and maintain strong relationships with clients Gain a clear understanding of each client’s needs and objectives Represent client interests within field-ai Support clients as they work toward their business outcomes using field-ai’s products Requirements Background in managing client relationships Demonstrated commitment to customer experience Skill in understanding and communicating client needs within an organization This role is based in Singapore.

Assurity Trusted Solutions (ATS) operates as a dedicated subsidiary of the Government Technology Agency (GovTech), proudly delivering a diverse range of products and services over the past decade. Our offerings encompass infrastructure and operational services, authentication solutions, governance and assurance services, as well as managed processes. In today's fast-paced digital and cyber landscape, where trust and collaboration are paramount, ATS is committed to achieving mutually beneficial business outcomes by partnering with GovTech, governmental bodies, and commercial entities to effectively mitigate cyber risks and enhance security measures.About Transcribe Transcribe is an innovative platform transforming speech into actionable insights. We offer (1) Transcribe Workspace, a web application that currently supports over 5,000 active users monthly, helping them convert conversations into valuable insights, and (2) Transcribe API, which integrates speech-to-text and text analytics into agency systems.Your Role as an AI EngineerAs an AI Engineer, your responsibilities will include: Creating prototypes to showcase technological possibilities. Designing system architectures while considering security and infrastructure limitations. Writing high-quality, production-ready code. Effectively utilizing and integrating AI platform services during application development. Engaging in backend and/or frontend development within a containerized microservices architecture. Overseeing deployments to both on-premise and cloud infrastructures. Collaborating with various stakeholders to ensure project requirements are met and applications are prepared for deployment. Participating in a multidisciplinary team to learn and share knowledge. More experienced engineers are expected to: Establish and uphold industry best practices. Mentor junior engineers and share their expertise. Your contribution goes beyond mere coding; you will play a vital role in determining optimal system designs and implementation strategies. This may involve developing new systems from the ground up or leveraging existing community solutions. We prioritize utilizing cloud services, open-source software, and cost-effective hardware, enabling us to focus on delivering real value by avoiding redundant challenges.What to Expect Working Here Our products cater to various agency users tackling significant societal challenges across sectors such as transportation, education, and healthcare. The public sector is ripe with opportunities where even simple software solutions can profoundly impact lives. We strive to enhance societal living standards through our governmental offerings.

Assurity Trusted Solutions (ATS), a fully owned subsidiary of the Government Technology Agency (GovTech), has been a reliable partner for over a decade. We provide a diverse range of services including infrastructure, operational, authentication, governance, assurance services, and managed processes. In an ever-evolving digital and cyber landscape, where trust and collaboration are paramount, ATS is committed to fostering collaborative relationships with GovTech, government agencies, and commercial partners to mitigate cyber risks and enhance security measures.About UsWe specialize in building and managing mission-critical digital products at scale. Our teams collaborate closely with stakeholders to design and implement practical, product-centric solutions that meet genuine operational needs.AI is integral to our operations—encompassing intelligent automation, advanced search capabilities, large language model (LLM)-powered applications, agentic workflows, and decision-support systems. Our engineers are engaged in a variety of projects: from rapid Proof-of-Concepts (POCs) to shared AI frameworks and production-grade systems.Operating in a cloud-native environment (AWS/Azure), we primarily utilize Python and JavaScript/TypeScript, and deliver modern web applications through frameworks like React and Vue.js. We prioritize strong engineering principles, practicality, and operational excellence.Your RoleAs a Fullstack AI Engineer, you will:Design, develop, and maintain end-to-end AI-powered applications that integrate frontend, backend, and AI components.Rapidly create Proof-of-Concepts (POCs) to validate feasibility and showcase value within tight deadlines.Enhance core AI frameworks, libraries, and reusable components to facilitate quicker and more consistent AI development across the team.Build production-grade AI systems focused on scalability, reliability, security, and maintainability.Implement LLM-powered features, including prompt design, orchestration, structured outputs, and evaluation methods.Develop agentic or multi-step AI workflows using contemporary AI frameworks (e.g., LangGraph, LangChain).Design and integrate search and retrieval systems, covering data ingestion, vector indexing, and hybrid search methodologies.Create backend services and APIs utilizing Python-based frameworks (e.g., FastAPI, Django) and/or Node.js/Nest.js.Develop user-friendly interfaces using modern frontend frameworks (e.g., React, Vue.js).Contribute to LLMOps / MLOps practices to streamline AI workflows.

About Mistral AI At Mistral AI, we harness the transformative potential of artificial intelligence to streamline workflows, conserve time, and foster creativity and learning. Our advanced technology is crafted to integrate effortlessly into everyday operations. We are committed to democratizing AI with high-performance, cutting-edge, open-source models, products, and solutions. Our all-encompassing AI platform caters to enterprise requirements, whether hosted on-site or in the cloud. Among our innovative offerings is le Chat, your AI assistant for work and life. Our team is dynamic and collaborative, driven by a shared passion for AI and its ability to reshape society. Our diverse workforce thrives in competitive settings and is focused on fostering innovation. Our teams span across France, the USA, the UK, Germany, and Singapore. We value creativity, humility, and a team-oriented spirit. Join us in shaping the future of AI. Together, we can make a significant impact. Discover more about our culture at https://mistral.ai/careers.

Top 3 Reasons To Join UsAttractive salary with strong equity and sales incentive packageEngage with cutting-edge technology at the forefront of the insurtech industryContribute to reshaping the future landscape of insuranceAbout UsAt CoverGo, our mission is to enable all insurance companies to transform their processes into a fully digital experience, making insurance accessible to everyone.We are a premier global next-generation insurance platform catering to health, life, and property & casualty (P&C) sectors.Our clientele includes renowned insurance giants like AXA, Bupa, MSIG, Marsh, Sun Life, and Dai-ichi, among others.CoverGo has received accolades as a leading insurtech firm from prestigious organizations such as Fortune, Financial Times, CNBC, Statista, and Asia Insurance Review.We boast a diverse international team of over 250 professionals from 40 countries, working remotely across the globe.Our organization is supported by reputable venture capital firms and strategic institutional investors.We maintain a global footprint with clients spanning Asia, Europe, the Middle East, Africa, North America, and Latin America.Our rapidly growing insurtech ecosystem has garnered over 100,000 followers on LinkedIn.We are dedicated to cultivating a workplace culture that our team members love, emphasizing the importance of diverse perspectives and thoughts in building a vibrant community.What You Will Do:As the Senior Growth Director for AI Solutions in APAC, you will spearhead business growth initiatives across the region. With CoverGo launching AI agents and expanding its footprint in APAC, your leadership will be pivotal in achieving our growth objectives. You will work closely with and report directly to our CEO.Drive business growth for AI solutions in APAC by identifying opportunities and securing dealsUnderstand client pain points and articulate how CoverGo AI agents can effectively address themCollaborate with product and delivery teams to influence our AI product roadmap based on market insightsServe as CoverGo's thought leader in the region through media engagements, conferences, and industry forumsEstablish and maintain a robust pipeline of high-quality AI opportunitiesLead and build a dedicated AI sales team in the regionNurture relationships with leadership at targeted insurance companiesForge connections with key partners such as consulting firms, channel partners, system integrators, and reinsurance companies to create indirect sales opportunities

WPP Media serves as the AI-driven media division within WPP, working with major global brands to support growth and transformation. The team combines talent, data, and partnerships, all connected through the WPP Open marketing platform. Clients benefit from scalable creative personalization and clear insights into media investment performance, thanks to the integration of media, data, and technology. WPP Media’s Open Intelligence powers these capabilities, helping brands make informed decisions and achieve measurable results. More information about WPP Media can be found at wppmedia.com.

ncs3 is seeking a Delivery Lead for Data & AI based in Singapore. This role takes charge of delivering data-driven solutions and AI projects, ensuring that each initiative aligns with client needs and the company’s broader goals. Role overview The Delivery Lead manages project execution from start to finish. Responsibilities include coordinating teams, monitoring progress, and maintaining quality standards throughout each phase. Attention to detail and a focus on client satisfaction are central to this position. Key focus areas Oversee delivery of data and AI projects Ensure outcomes meet client expectations Support company strategy through effective project management Location This position is based in Singapore.

Join our innovative team at NCS as a Lead Consultant specializing in Data & AI Engineering. In this pivotal role, you will spearhead projects that involve the latest advancements in data analytics and artificial intelligence, driving transformation across various industries. You will collaborate with cross-functional teams to design and implement robust solutions that meet our clients' evolving needs.Your expertise will be crucial in guiding clients through their digital transformation journeys, leveraging data to enhance decision-making and operational efficiency. We are looking for a dynamic leader who is passionate about technology and its application in real-world scenarios.

Join our dynamic AI Engineering team as a Senior Software Engineer, where you'll be at the forefront of developing, deploying, and maintaining cutting-edge applications and AI/ML services, including large language model (LLM) services. Your expertise will help build data pipelines that support scalable production AI services while providing essential development tools for our data scientists and product engineers. You'll be tasked with designing and implementing these systems with a focus on performance, reliability, and maintainability, all while employing effective unit, integration, and performance testing methodologies.