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Senior Account Manager - Client Service in Healthcare

GuidepointNew York, New York, United States
Hybrid Full-time $100K/yr - $120K/yr

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Experience Level

Mid to Senior

Qualifications

Qualifications: 3-5 years of experience in account management, relationship management, or consultative sales. Demonstrable success in managing renewals and negotiating contracts effectively. Proven track record in driving upsell and cross-sell revenue. Experience with mid-sized to large B2B client portfolios. Strong executive presence and ability to cultivate relationships with C-level executives. Comfortable conducting in-person meetings with clients. Commercially minded, proactive, and highly accountable.

About the job

Guidepoint seeks a Senior Account Manager - Client Service to join the Institutional Healthcare Client Service team in New York City. This hybrid role centers on strengthening relationships with established clients in the healthcare sector, including hedge funds, mutual funds, and private equity firms. The position focuses on promoting Guidepoint’s subscription-based research services, driving usage, and expanding partnerships within existing accounts.

What You Will Do

  • Manage a portfolio of long-standing client accounts, emphasizing retention and growth.
  • Lead contract negotiations, pricing discussions, renewals, and other commercial matters.
  • Drive upselling, cross-selling, and expansion of service packages within current accounts.
  • Engage proactively with clients, both in-person and virtually, to strengthen executive relationships.
  • Identify and onboard new users within client organizations.
  • Collaborate with leadership to develop and execute strategic account growth and revenue plans.
  • Monitor account usage trends and intervene to reduce client churn.
  • Serve as the senior contact for escalations and high-level client discussions.
  • Work closely with client service teams to ensure seamless delivery and strong client satisfaction.

Qualifications

  • 3-5 years of experience in account management, relationship management, or consultative sales.
  • Demonstrated success managing renewals and negotiating contracts.
  • Proven ability to drive upsell and cross-sell revenue.
  • Experience managing mid-sized to large B2B client portfolios.
  • Strong executive presence and skill in building relationships with C-level leaders.
  • Comfortable leading in-person client meetings.
  • Commercially focused, proactive, and highly accountable.

Compensation

Base salary ranges from $100,000 to $120,000 annually. This position is also eligible for an annual performance bonus.

Location

This is a hybrid position based in Guidepoint’s New York City office.

About Guidepoint

Guidepoint is committed to delivering unparalleled client service through our dedicated teams. We empower businesses with insights that help them make informed decisions and establish lasting partnerships.

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