About the job
About Sierra
At Sierra, we’re on a mission to revolutionize customer interactions through our innovative AI platform. Headquartered in San Francisco, we also have offices in vibrant cities like Atlanta, New York, London, France, Singapore, and Japan, fostering a collaborative in-person work environment.
Our core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—are integral to our culture and guide our daily actions. We are committed to these values and strive to embody them in every facet of our work.
Our visionary co-founders, Bret Taylor and Clay Bavor, bring an exceptional wealth of experience from their previous roles at OpenAI, Salesforce, Facebook, and Google, driving Sierra towards a future of secure and responsible AI.
Role Overview
As the Security Technical Program Manager, you will spearhead security initiatives for our Conversational AI Platform, focusing on data protection, identity and access management, infrastructure fortification, change management, operational resilience, and vulnerability management.
Your leadership will bring structure, transparency, and accountability to essential security programs, ensuring alignment with our growth objectives and enhancing customer trust.
You will shape our compliance readiness by aligning with various frameworks such as ISO 42001, ISO 27001, PCI DSS, SOC 2, HIPAA, and the EU AI Act, translating these into practical controls and scalable processes.
Foster a security-first culture by developing awareness programs that empower every team member to recognize and embrace their role in safeguarding Sierra and our customers.
Integrate trust by design, collaborating with Product, Platform, and Agent Engineering teams to incorporate security, privacy, and responsible AI practices into our development lifecycle.
Collaborative Environment
You will work closely with diverse teams including Product, Platform Engineering, Agent Development, Legal, Operations, Sales, and GTM, facilitating the integration of security and compliance throughout our tech stack. Your role is a critical interface between technical execution, business advancement, and evolving regulatory demands.

