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Security and Compliance Manager at Sierra | San Francisco, CA

SierraSan Francisco, CA
On-site Full-time

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Experience Level

Manager

Qualifications

QualificationsProven expertise in security and compliance frameworks such as ISO 42001, PCI DSS, NIST 800-53, and FedRAMP. Strong analytical and problem-solving skills with a focus on risk assessment and mitigation. Experience in managing audits and regulatory programs in a tech environment. Ability to communicate complex compliance concepts effectively to stakeholders at all levels. Familiarity with cloud architecture and security best practices.

About the job

About Us

  • At Sierra, we are pioneering a platform designed to enhance human connections in customer experiences through advanced AI technologies. Our headquarters is in San Francisco, with expanding offices in Atlanta, New York, London, France, Singapore, and Japan.

  • Our culture is defined by essential values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our actions and are integral to our success.

  • Our co-founders, Bret Taylor and Clay Bavor, bring extensive experience from leading roles at OpenAI, Salesforce, Facebook, and Google, among others.

What You Will Do

  • Oversee independent audits and compliance programs, including ISO 42001, PCI DSS, NIST 800-53, FedRAMP, HIPAA, and other relevant frameworks.

  • Lead the definition of project scope, conduct readiness assessments, engage auditors, plan remediation efforts, and report to executives.

  • Gain a comprehensive understanding of Sierra’s Conversational AI Platform, model providers, and cloud architecture. Collaborate with Platform and Agent Engineering teams to implement controls across diverse cloud environments.

  • Create and maintain a centralized library of security controls aligned with compliance, regulatory, and customer requirements. Continuously evaluate control effectiveness, identify vulnerabilities, prioritize risks, and drive remediation efforts to enhance our security posture.

  • Establish and enforce security baselines for cloud infrastructure, containerized workloads, Kubernetes, identity management, encryption, logging, and network security. Work alongside engineering teams to integrate security measures into configuration and change management processes.

  • Develop and manage automated compliance workflows leveraging AI, infrastructure as code, and security tools to optimize efficiency and assurance of controls.

About Sierra

Sierra is at the forefront of utilizing AI to foster meaningful customer interactions. With a commitment to our core values, we create an inclusive and innovative workplace that prioritizes trust and customer satisfaction.

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