About the job
Help AG is seeking a passionate and skilled Emirati national to become a vital part of our Security Operations Centre (SOC) team in the role of Security Analyst. If you possess a robust understanding and enthusiasm for network security, you may find this opportunity to be an excellent fit for your career growth.
The Security Analyst will play a critical role in monitoring a variety of security technologies and events utilizing our Security Information and Event Management (SIEM) tool. This position involves identifying and responding to IT security incidents effectively.
Key Responsibilities:
- Implement operational processes and procedures for the analysis, escalation, and assistance in the remediation of critical information security incidents.
- Utilize the Splunk/Log Rhythm/Qradar SIEM tool to correlate and analyze events to uncover IT security incidents.
- Perform detailed log file analysis, including forensic assessments of system resource access.
- Ensure quality and accuracy in customer report reviews.
- Monitor various security technologies, including SIEM, IDS/IPS, firewalls, switches, VPNs, and other security threat data sources.
- Provide technical assistance for managed services through inbound requests via phone and electronic means.
- Respond promptly to support and threat cases within documented SLA timelines.
- Document actions taken in cases to ensure effective communication internally and to customers.
- Resolve issues independently while understanding escalation protocols.
- Stay informed about the current threat landscape and participate in knowledge sharing among analysts.
- Contribute to the creation of technical articles for internal knowledge bases.
- Perform other essential duties as assigned, including working rotating shifts in a 24/7 operational environment.

